8/10 Good
Augusto R.
Nov 28, 2023
Hopefully you don’t have an emergency!
We returned from a day trip to Granada around midnight and the hot water tank (heater) located in the kitchen above the washing machine sprung a leak. Luckily we were there otherwise there would have been major damage to the floor, the washing machine, the walls and the floor below (there has been damage before since we noticed some water damage to the ceiling in the bathroom). I found a bucket and a container used for cleaning supplies and I tried to contain the water. I called the management company but they were closed. I used WhatsApp to reach them and no response. I tried to turn water to the made hot water tank to no avail and had no tools to turn it off. I contacted VRBO and they tried to reach the management company and no luck. I spent the entire night until the next day dumping water out of a bucket every 45 minutes. I was contacted around 8am by management and they indicated I could leave when I wanted to that they would send someone over to dump the water and fix the tank. I explained in great detail that if no one is there in 45 minutes the bucket will overflow and there will be a lot of water damage. They told me not to worry. In good conscience I didn’t leave the apartment and missed a day trip to Toledo. Finally around 2pm there was a knock on the door a woman representing the management there to empty the bucket I explained in detail that there’s a limit to the bucket and anything after 45 minutes and there would be damage. She said she understood.
Augusto R.
Stayed 3 nights in Nov 2023