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Hotel Emperador

4.0 out of 5.0

Recent guest reviews

Rooftop pool is beautiful. The only disappointment is that their restaurant on the roof closes too early. Hotel is a bit older but pool makes it worth it.

Great location in downtown Madrid also the staff was great, especially after suffer an ACL sprain, let me use a wheelchair for four days.

We found this hotel to be comfortable, very well located on the main drag--La Gran Via. The staff was pleasant and helpful.

We arrived at 8am local time from the states and they were able to check us in within an hour or so... The staff was very helpful!

We arrived before check-in time and hotel worked hard to get our room ready early for us. Very nice of them !

Great experience. Nice stuff , nice breakfast room . Great service

Great everything.location hotel staff pool.room amenities

Great overall experience. Want to come back again soon

The room was nice and had a very pleasant ambience. The rooms were a comfortable size, we were expecting it to be smaller and were pleasantly surprised. The location was within a 10-20 minute walking distance of anywhere we ended up going. The hotel staff was nice enough. On the last day, the front desk person that checked out out was a little rude, but I guess for European standards, we'll take it. Overall, we feel like we got a good deal for what we paid.

Wonderful location. Staff extremely helpful and very courteous. Room comfortable and clean. Only drawback was having to pay for Internet access. Fabulous roof top pool with great bar service. We would definitely stay here again.

This hotel in Madrid has a great location. Easy walk to Puerto Del Sol, and the palace. and Dunkin Donuts, is across the street... just don't bring it into the hotel lobby, they don't like that. The staff was okay, not overly friendly, but not unfriendly. Very Clean, convenient, and nice, althought the mattress' could be a LOT better... but okay for a couple nights. Loved Madrid.

I have nothing but great things to say about this hotel. Staff was wonderful and the location amazing.

While the hotel room was o.k. - it was nothing special, What irritated us about our stay was that the reception was not very service oriented. We were given a room with 3 twin beds when we had requested a king size bed + a single- and they basically told us to put the 2 twin beds together. Then- when we got to the room and it smelled like smoke- we called to complain and they told us the room was "non-smoking" and sent a maid up to spray perfume. On the plus side- the pool and the view from the pool is very nice.

We spent 5 days in Madrid and this hotel was extremely well situated. It is close to everything and, overall, we had a great experience there. The rooftop pool was a GREAT place to take a break between all the sight-seeing. The only thing that I would change is that the breakfast was way too expensive (19 Euros a piece) so we didn't try it. I would definitely recommend this hotel.

We did it all!! Great convenient location made it easy to hop on and off the Metro and the Madrid Vision buses ( I highly recomend these) and walking distance to everything you could think of.. could see the palace and cathedral from the pool area. MOST of the staff was very helpful...hey, you can't have it all. It was overall an EXCELLENT experience.

Great location. Typically small European room but reasonably comfortable.

Great place. However disappointed in the lack of basic TV access and internet without extra fees, just for news and basic communication needs.

We spent 5 days in Madrid. The location of the hotel was great and very central to shopping and dining. We did not spend much time in the hotel becuase we were visiting my Daughter who is studying in Madrid. The Hotel was clean and the staff was courteous. They spoke English and were very helpful. The room was clean and plenty of towels and closet space.

We really enjoyed our stay at this hotel. It was located quite centrally in downtown Madrid. Although our room was small we had a lovely view in the one window we had. A bath tub and a separate shower was an added luxury.

You must understand people at each country to understand service. This is a great hotel with great service for Madrid. Excellent location near to a lot of important locations (Puerta Del Sol, Cibeles, Gran Via, etc) stores (El Corte Ingles, Preciados Street), at least 3 Metro stations/lines within walking distance. Excellent breakfast whether your package includes it or not. Last year I chose Best Western for my stay (about two blocks away) considering that I'm a member of the Gold Club. Never again.

Gran Via 53 Madrid Madrid

Hotel highlights

  • Walking distance to Plaza de Espana and Plaza Mayor
  • Free WiFi in rooms and public areas
  • Pool bar
  • Outdoor pool

Located in Gran Via, Hotel Emperador is within a 5-minute walk of Plaza de Espana and within 15 minutes of other popular attractions like Plaza Mayor. This 4-star hotel welcomes guests with 232 rooms and conveniences like an outdoor pool, free in-room WiFi, and a fitness center. It's in central Madrid and also a short walk from Royal Palace and Almudena Cathedral.


Dining

For your convenience, breakfast is available for a fee. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

All of Hotel Emperador's 232 soundproofed rooms provide minibars, safes, and phones. TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Desks are also included.


Property features

At Hotel Emperador, guests enjoy an outdoor pool, a fitness center, and a sauna. Parking is available for EUR 31 per night (EUR 31 per day for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and a meeting room.

Room options

Standard Double Room Single Use

Twin 1 | Sleeps 1

Standard Double or Twin Room

Full 1 | Twin 2 | Sleeps 2

Triple Room

Twin 2 | Twin 1 | Sleeps 3

Standard Double Room Single Use (Not refundable)

Twin 1 | Sleeps 1

Guest reviews for Hotel Emperador

Everyone (9) Couples (5) Business (1) Family (7) Other (1)
4

very nice hotel with great location in madrid

Everyone

Rooftop pool is beautiful. The only disappointment is that their restaurant on the roof closes too early. Hotel is a bit older but pool makes it worth it.

By , from USA on Jul 7, 2017

Review comment responded on Jul 15, 2017

We are happy to hear that you had a pleasant stay here at Hotel Emperador Hope to welcome you again in a future Thank You for your opinion.

5

location and hotel staff

Everyone

Great location in downtown Madrid also the staff was great, especially after suffer an ACL sprain, let me use a wheelchair for four days.

By , from Daytona Beach on Jun 10, 2017

Review comment responded on Jun 15, 2017

Dear Dan, We are plased to know you had a pleasant stay here at Hotel Emperador. Hope to welcome you again in a future Thank you for your opinion

5

nice hotel in madrid

Everyone

We found this hotel to be comfortable, very well located on the main drag--La Gran Via. The staff was pleasant and helpful.

By , from Alexandria,Va on Jun 5, 2017

Review comment responded on Jun 19, 2017

Dear Candida and Alfred, Thank you for your opinion. We are pleased to hear that you enjoyed your stay here at hotel Emperador in Madrid. Hope to welcome you again in a near future. Best regards, Pilar Lopez Leon Rooms Division manager

4
Everyone

We arrived at 8am local time from the states and they were able to check us in within an hour or so... The staff was very helpful!

By on Mar 27, 2017

Review comment responded on Apr 11, 2017

Thank you so much for your opinion. We are very happy to know that you enjoyed your stay here at Hotel Emperador in Madrid. We look forward to welcoming you again in a near future. Best regards, Pilar Lopez Leon Rooms Division Manager

5

good central location

Everyone

We arrived before check-in time and hotel worked hard to get our room ready early for us. Very nice of them !

By on Mar 9, 2017

Review comment responded on Mar 14, 2017

Thank you so much for your feedback. We are happy to know you enjoy your stay hear at Hotel Emperador We look forward to welcoming you again in Madrid. Best regards, Pilar Lopez Leon Rooms Division Manager

5

yes nice and convenient

Everyone

Great experience. Nice stuff , nice breakfast room . Great service

By on Jan 28, 2017

Review comment responded on Feb 1, 2017

Thank you for your feedback regarding your stay. We are happy to know that you have a good experience at Hotel Emperador. Looking forward to welcoming you again Best regards, Pilar López León Rooms Division Manager

5

love it

Everyone

Great everything.location hotel staff pool.room amenities

By on Aug 7, 2016

4

great rooftop pool for summer

Everyone

Great overall experience. Want to come back again soon

By , from san diego on Aug 4, 2016

4

nice for the price

Everyone

The room was nice and had a very pleasant ambience. The rooms were a comfortable size, we were expecting it to be smaller and were pleasantly surprised. The location was within a 10-20 minute walking distance of anywhere we ended up going. The hotel staff was nice enough. On the last day, the front desk person that checked out out was a little rude, but I guess for European standards, we'll take it. Overall, we feel like we got a good deal for what we paid.

By on Apr 13, 2016

4

brief stay in madird

Families

Wonderful location. Staff extremely helpful and very courteous. Room comfortable and clean. Only drawback was having to pay for Internet access. Fabulous roof top pool with great bar service. We would definitely stay here again.

By on Jun 29, 2013