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Grand Hotel Europe

4.0 star property

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Photo gallery for Grand Hotel Europe

Lake view
Junior Suite | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi
Reception
Front of property
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Haldenstrasse, 59, Lucerne, 6006
  • Place, Lake Side Promenade
    ‪1 min walk‬
  • Place, Grand Casino Lucerne
    ‪9 min walk‬
  • Place, Swiss Transportation Museum
    ‪12 min walk‬
  • Airport, Zürich (ZRH)
    ‪53 min drive‬

Room options

View all photos for SUPERIOR Double Room

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

SUPERIOR Double Room

  • 213 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for STANDARD Double Room

STANDARD Double Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

STANDARD Double Room

9.6 out of 10
Exceptional
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for STANDARD Single Room

STANDARD Single Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

STANDARD Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for SEA VIEW Double Room

SEA VIEW Double Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

SEA VIEW Double Room

10.0 out of 10
Exceptional
(5 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for SEE VIEW Single Room

SEE VIEW Single Room | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

SEE VIEW Single Room

  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Triple Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Triple Room, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for STANDARD Family Room

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

STANDARD Family Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Lucerne

Swiss Transportation Museum is a short stroll from Grand Hotel Europe, and other popular attractions like Chapel Bridge are within a mile (2 km). This 177-room, 4-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Lake Side Promenade - 1 min walk - 0.1 miles
  • Grand Casino Lucerne - 9 min walk - 0.5 miles
  • Swiss Transportation Museum - 12 min walk - 0.7 miles
  • Lion Monument - 14 min walk - 0.8 miles
  • Chapel Bridge - 2 min drive - 0.9 miles

Getting around

  • Luzern Sgv Station - 7 min drive
  • Zurich Airport (ZRH) - 67 min drive

Restaurants

  • ‪MOzern - ‬8 min walk
  • ‪Vesper - ‬12 min walk
  • ‪Volière - ‬3 min drive
  • ‪Wilhelm Tell Schiffrestaurant - ‬12 min walk
  • ‪Lido Beach House - ‬16 min walk

About this property

Grand Hotel Europe

Grand Hotel Europe features free WiFi in public areas, a computer station, and a terrace. Self parking is available for CHF 30 per night. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include laundry facilities, a porter/bellhop, and a vending machine.
48-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, hair dryers, and safes. Change of towels is available on request.

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May 3 - May 4
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (CHF 30 per night; includes in/out privileges)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden
  • On a lake
  • On the boardwalk/promenade
  • Outdoor furniture
  • Terrace

Accessibility

  • Area rugs in room
  • Elevator
  • Smooth flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 2.80 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Covered self parking fee: CHF 30 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Frequently asked questions

Are free cancellation options available at Grand Hotel Europe?

Grand Hotel Europe offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Grand Hotel Europe?

As of Apr 30, 2026, prices found for a 1-night stay for 2 adults at Grand Hotel Europe on May 1, 2026 start from $436, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Grand Hotel Europe?

This hotel is located in Lucerne, a short 12-minute walk from Swiss Transportation Museum and also 20 minutes on foot from Chapel Bridge. You'll also find Lake Side Promenade and Grand Casino Lucerne less than a mile away.

Will I be able to park at Grand Hotel Europe?

Yes, covered parking is offered for CHF 30 per night with in/out privileges.

Does Grand Hotel Europe have a casino?

No, Grand Hotel Europe doesn't have a casino.

Will I find an indoor pool at Grand Hotel Europe?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Grand Hotel Europe?

This lakeside hotel offers many amenities for couples, including champagne service as well as a restaurant and a bar/lounge.

Are there hot tubs at Grand Hotel Europe?

No, there isn't a spa tub at this hotel.

Does Grand Hotel Europe have a restaurant with a breakfast menu?

Yes, Grand Hotel Europe serves free buffet breakfast each morning from its restaurant.

Will Grand Hotel Europe allow pets to stay for free?

No, pets aren't allowed at Grand Hotel Europe though service animals are welcome.

Are there connecting rooms at Grand Hotel Europe?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Grand Hotel Europe?

The closest major airport to Grand Hotel Europe is Zurich Airport (ZRH), which is about 29.5 mi away.

Can I book a room with a balcony at Grand Hotel Europe?

No, there aren't any guestrooms with balconies at Grand Hotel Europe.

Grand Hotel Europe Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 48 out of 91 reviews
Rating 8 - Good. 25 out of 91 reviews
Rating 6 - Okay. 10 out of 91 reviews
Rating 4 - Poor. 5 out of 91 reviews
Rating 2 - Terrible. 3 out of 91 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Usha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely scenic place . It is near the bus stop Great front desk staff Excellent service and wreath breakfast buffet
Stayed 2 nights in Sep 2025

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel was decent and I would stay again. 1. The air conditioning is quite weak, somehow I don't think the conditioner is sized correctly for the room's cubic area as it took ages for it to change the temperature - with the windows closed, and radiator off. The hotel is evidently well-insulated but getting rid of excess heat is an issue. 2. Car parking - specific numbered spaces are allocated but multiple times cars were parked in different spaces, including the one assigned to me - just a free for all. There's no real need to allocate a specific space though as long as the hotel doesn't over-provision, which I don't think they would. 3. Breakfast - the selection was diverse but some staff members are much better than others at helping - there's a clear gap in the training levels with some who are really good and some not so great. The hotel caters mainly to tour groups and I think there were maybe half a dozen non-group customers staying at any one time.
Stayed 5 nights in Oct 2025

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this Hotel. We got upgraded (a lovely surprise) to a room with view over Lake Lucerne, beautiful. The room was spacious and very clean. The staff were always friendly, very helpful. A bus stop outside the hotel was perfect to get into Lucerne but walking along the lake on the pathway to Lucerne was preferred, easy, safe, entertaining and just stunning. The common areas of the hotel were inviting and very comfortable. Breakfast had enough variety to please everyone, delicious. Thanks for our perfect stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Nina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!!
Stayed 1 night in Sep 2025

10/10 Excellent

Ronnie, Clarksville

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love this hotel. It was very clean and staff are super friendly. I’m definitely staying here again and will recommend everyone to check this place out. We took advantage of the bus right in front of the hotel. You can cross the street and be at the most peaceful part of Lake Luzern. I enjoyed my walk and dipping my feet in the lake. I can’t wait to go back! Oh and the breakfast was heavenly.
Stayed 3 nights in Aug 2025

6/10 Okay

Rhonda

Liked: Staff & service
Disliked: Property conditions & facilities
Property was nice enough but kind a ways down the walk
Stayed 2 nights in Sep 2025

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were off to a wedding that day and were allowed early check in to dress. The staff was very welcoming and helpful. We used our bus pass to easily get to town.
Stayed 1 night in Sep 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms so large and comfortable.
Stayed 2 nights in Sep 2025

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in the nice and quiet area of Haldenstrasse. Its about 10 min drive to the train station. Ensure that you got everything in the "downtown area" like shopping, food and etc. Considering this is in Luzern everything is closed almost after 9:00 pm except maybe some kebab and pizza place or Mcdonalds and Burger King. We got the lakeview front room. However the view is not full due to some treees and building in front. I dont recommend if you want the view but worth if you want the extra room size. For the amenities, towels are replaced and beds are made. I dont believe the room is cleaned except for taking out trash. There were 2 still and 2 sparking water on 1st day that were not replaced. Also included is free breakfast. It's a standard western breakfast buffet. Its a great positive since most food in the city are expensive. Theres also a free luzern city card that allows free bus and boat ride for your duration of stay.
Stayed 5 nights in Aug 2025

10/10 Excellent

Bing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel. Room was clean and spacious with a window and a balcony.
Stayed 2 nights in Aug 2025

10/10 Excellent

Gurvinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location, helpful staff very clean

Stayed 2 nights in Aug 2025

4/10 Poor

Mahesh Prasad

Traveled with family
Liked: Cleanliness, staff & service
They asked (and we had to pay) extra charges for our daughter even though we had booked a quadruple room. The shower ceiling was too low. We were not able to shower without hitting our heads and shoulders.
Stayed 2 nights in Aug 2025

8/10 Good

Mark

Traveled with partner
Liked: Cleanliness, staff & service
Didn’t get the room originally booked after double confirmation was done via email. Staff was very helpful And in the end the property manager helped resolve with a sliight reduction in cost for the 3td night. Would stay at the property again. P
Stayed 3 nights in Aug 2025

10/10 Excellent

Dong Chul, McLean

Liked: Staff & service, property conditions & facilities
Clean
Stayed 1 night in Aug 2025

2/10 Terrible

Zisa

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here.

Place was clean. I’ll give it that. But a hotel room is meant for a sleeping and showering. The place advertised ac, our room was 80 degrees at best. It was cooler in the hallway. The shower was either scalding hot or freezing cold. Would never recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Amenities
Beautiful hotel full of character,, location so central for walking or bus. All staff so willing to help, Aston in reception helped with bookings. The breakfast staff and Sofie (Portugal) were wonderful. View from our balcony amazing, ac was much needed. Highly recommend- I’m going back x. Thanks to all
Stayed 5 nights in Aug 2025

10/10 Excellent

Tasnim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had a very wet floor and only room for one of the children so we called the service desk and they rectified the situation in minutes. They moved us into a beautiful room and helped us get settled in. The staff at the front desk also helped us plan our stay there. The staff in the kitchen was wonderful. We had bought a meal that needed to be reheated and they graciously did it for us. Our breakfast was great for all of the days as well. The bus stop is right outside of the door and minutes away from the town. We loved it and would stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, quiet, nice view of Lake Lucern. Initially our keys did not work. Breakfast was modest and we were required to sit in certain areas in the back. Free bus pass was well used. Easy access to city center and the train station.
Stayed 3 nights in Jun 2025

8/10 Good

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luggages
Stayed 2 nights in Jun 2025

8/10 Good

Allison

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall it is good. Nice modern renovated room. Clean. Old hotel and main hallway and stairs are quite aged. Creaks. Breakfast was so so. Not convenient to carry luggage up to check-in as there were no ramp to help, just steps.
Stayed 2 nights in Jun 2025

8/10 Good

Eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is good but accessibility with luggages is a challenge.
Stayed 2 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel, especially the bar staff was wonderful. The food was also very good, we enjoyed sitting on the front porch relaxing, enjoying a drink and dinner. Beautiful area, walking distance to the esplanade is a just across the street. This hotel is just out of the busy tourist area which we loved. There is more of a walk to the old town area but worth it because it is just beautiful. The hotel did provide bus/tram passes for all of us however we did not use them. They also arranged for our taxi to the train station. The hotel is obviously older but the rooms have been updated and are very clean.
Stayed 3 nights in May 2025