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Recent guest reviews

Key did not work initially. I was traveling alone (had several bags) and on the second floor so I tried to call the front desk #on my cell—no one answered. Called again-no answer. Had to walk everything back downstairs Got another key/room and thankfully it worked. Room was clean but bed was so hard. Didn’t sleep at all.

Staff was beyond helpful

Overall the room was nice, but the bathroom was dingy. The hotel was quiet, but the fitness center had no working equipment. And, in the morning, they had no caffeinated coffee!!!

I like the convenience of the location from the highway and exposition center. Early morning fire alarm for a smoky kitchen was an inconvenience; no communication from staff on whether to exit the building and when safe to re-enter.

Very nice stay

SUPER FRIENDLY STAFF,CLEAN AND AFFORDABLE

Close and quiet

Rooms very clean.

Easy checkin. Large clean rooms. Facility recently renovated. Nice kitchenette w/ fridge, coffee maker, and microwave.

Was a nice place. Staff was accommodating and friendly.

Loved the spacious room! King bed was super comfy. Breakfast was lacking a bit because they are renovating the room so it was upstairs in another room but it was ok.

Walking distance to expo center. Staff was excellent - kind, hospitable and patient while their hotel was overrun with metal fans in town for the music festivals. Wonderful job keeping the place relatively quiet while not killing the vibe. Place was spotless the entire weekend, well staffed and stocked. Not a ton of food options stound but a bar and restaurant right next door. We will stay again.

The rooms were clean and the staff excellent. I would most definitely stay there again

it was greattttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

The hotel was nice and clean and the woman at the front desk was polite and pleasant. We arrived really late as we were driving down from New Jersey. When we got into our room we wanted to relax and unwind for a bit and watch some television. However the TV wasn't working and I couldn't get the cable box to turn on. I ran down to the front desk to ask the receptionist if there was anything special that needed to be done and she said, "all I know is the small remote is supposed to control the TV". I went back and tried again with no luck. I turned the TV slightly to see what was going on with the cables and sure enough the entire coaxial connector was broken off the cable box and was dangling with the cable wire from the wall. I reported the issue and the receptionist said they were all booked up and couldn't offer a new room which was understandable. I would recommend that the hotel add an additional item to their list of things to check while getting rooms prepared for new customers. They should check that the TV equipment is functional before new guests arrive. This allows the hotel to know when items are damaged by previous guests and gives them an opportunity to fix the issue sooner. Overall good quick stay but disappointed with the TV equipment issues.

Preston Hwy Louisville KY

Hotel highlights

  • Close to Kentucky Exposition Center
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Located in Prestonia within a mile (2 km) of Kentucky Exposition Center, SureStay Plus by Best Western Louisville Airport Expo is within a few miles (5 km) of other popular sights such as University of Louisville. This hotel has 97 rooms and welcomes guests with conveniences like free breakfast, a 24-hour gym, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 7:00 AM to 9:30 AM.


Rooms

Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. MP3 docks, private yards, and refrigerators are also standard.


Property features

Guests of SureStay Plus by Best Western Louisville Airport Expo enjoy a 24-hour gym, free WiFi in public areas, and conference space. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for SureStay Plus by Best Western Louisville Airport Expo

Everyone (20) Couples (2) Family (5)
3
Everyone

Key did not work initially. I was traveling alone (had several bags) and on the second floor so I tried to call the front desk #on my cell—no one answered. Called again-no answer. Had to walk everything back downstairs Got another key/room and thankfully it worked. Room was clean but bed was so hard. Didn’t sleep at all.

By on Jun 28, 2022

Review comment responded on Jul 2, 2022

Dear Melanie It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review from your recent stay. Apologies for the room key issues. I am glad that you liked our hotel location, breakfast offering & clean guest room. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Partner Couples

Staff was beyond helpful

By on May 25, 2022

Review comment responded on Jun 11, 2022

Dear Adam It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

2
Business Business

Overall the room was nice, but the bathroom was dingy. The hotel was quiet, but the fitness center had no working equipment. And, in the morning, they had no caffeinated coffee!!!

By on Apr 29, 2022

Review comment responded on Apr 30, 2022

Dear Rachel Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo. I would like to apologize that you did not enjoy your stay at our hotel. Please feel free to reach out to me at the property to discuss this further. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests. Sincerely

3
Family with small children

I like the convenience of the location from the highway and exposition center. Early morning fire alarm for a smoky kitchen was an inconvenience; no communication from staff on whether to exit the building and when safe to re-enter.

By , from Maple Heights on Feb 27, 2022

Review comment responded on Mar 4, 2022

Dear Mikhaela Thank you for staying at SureStay Plus by Best Western Louisville Airport Expo. I would like to apologize that you did not enjoy your stay at our hotel. Please feel free to reach out to me at the property to discuss this further. I would love for you to return so we can show you the typically excellent experience that we deliver to our guests. Sincerely

5
Business Business

Very nice stay

By , from Taylorsville on Nov 2, 2021

Review comment responded on Nov 2, 2021

Dear James It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Family

SUPER FRIENDLY STAFF,CLEAN AND AFFORDABLE

By on Aug 13, 2021

Review comment responded on Sep 29, 2021

Dear Guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this review from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Family Business Business

Close and quiet

By on May 14, 2021

Review comment responded on May 14, 2021

Dear Guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Family with small children Business Business

Rooms very clean.

By on Apr 17, 2021

Review comment responded on Apr 18, 2021

Dear Guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Everyone

By on Mar 26, 2021

Review comment responded on Apr 5, 2021

Dear Guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Family with small children

Easy checkin. Large clean rooms. Facility recently renovated. Nice kitchenette w/ fridge, coffee maker, and microwave.

By on Feb 27, 2021

Review comment responded on Feb 27, 2021

Dear guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

SureStay Plus by Best Western Louisville Airport Expo

4125 Preston Hwy, Louisville, KY 40213
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