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Recent guest reviews

Rooms very clean.

Easy checkin. Large clean rooms. Facility recently renovated. Nice kitchenette w/ fridge, coffee maker, and microwave.

Was a nice place. Staff was accommodating and friendly.

Loved the spacious room! King bed was super comfy. Breakfast was lacking a bit because they are renovating the room so it was upstairs in another room but it was ok.

Walking distance to expo center. Staff was excellent - kind, hospitable and patient while their hotel was overrun with metal fans in town for the music festivals. Wonderful job keeping the place relatively quiet while not killing the vibe. Place was spotless the entire weekend, well staffed and stocked. Not a ton of food options stound but a bar and restaurant right next door. We will stay again.

The rooms were clean and the staff excellent. I would most definitely stay there again

it was greattttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

The hotel was nice and clean and the woman at the front desk was polite and pleasant. We arrived really late as we were driving down from New Jersey. When we got into our room we wanted to relax and unwind for a bit and watch some television. However the TV wasn't working and I couldn't get the cable box to turn on. I ran down to the front desk to ask the receptionist if there was anything special that needed to be done and she said, "all I know is the small remote is supposed to control the TV". I went back and tried again with no luck. I turned the TV slightly to see what was going on with the cables and sure enough the entire coaxial connector was broken off the cable box and was dangling with the cable wire from the wall. I reported the issue and the receptionist said they were all booked up and couldn't offer a new room which was understandable. I would recommend that the hotel add an additional item to their list of things to check while getting rooms prepared for new customers. They should check that the TV equipment is functional before new guests arrive. This allows the hotel to know when items are damaged by previous guests and gives them an opportunity to fix the issue sooner. Overall good quick stay but disappointed with the TV equipment issues.

Very fine . . . the room had been recently done and was wonderful. Folks at the desk were cheerful and pleasant.

The staff were friendly, check in easy and fast - great location. About 10 minutes from downtown and they offer a free shuttle to 4th Street Live which is filled with shops, food & bar options. The hotel itself was very clean and comfortable. Also a great local pizza shop next door which we enjoyed.

Hotel was ok but it was pretty much next to the runway at the airport. I knew it was close, but it felt like we were on it.

Front desk was really friendly and professional. This is definitely one of the better pet friendly hotels I’ve stayed at in a long time. The room was clean and inviting. Bed was also very comfortable.

Clean, comfortable and all the staff are excellent!

Preston Hwy Louisville KY

Hotel highlights

  • Close to Kentucky Exposition Center and Freedom Hall
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

SureStay Plus by Best Western Louisville Airport Expo places you within a mile (2 km) of popular attractions like Kentucky Exposition Center and Freedom Hall. This hotel has 97 rooms and welcomes guests with conveniences like free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Free buffet breakfast is served each morning from 6:00 AM to 10:00 AM.


Rooms

All 97 rooms provide MP3 docks, private yards, and microwaves. Guests can expect free WiFi and 55-inch flat-screen TVs with cable channels. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and free local calls.


Property features

Guests of SureStay Plus by Best Western Louisville Airport Expo enjoy a 24-hour fitness center, free WiFi in public areas, and conference space. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with securing valuables and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and express check-in.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for SureStay Plus by Best Western Louisville Airport Expo

Everyone (22) Business (4) Couples (3) Family (10)
5
Family with small children Business Business

Rooms very clean.

By on Apr 17, 2021

Review comment responded on Apr 18, 2021

Dear Guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Everyone

By on Mar 26, 2021

Review comment responded on Apr 5, 2021

Dear Guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Family with small children

Easy checkin. Large clean rooms. Facility recently renovated. Nice kitchenette w/ fridge, coffee maker, and microwave.

By on Feb 27, 2021

Review comment responded on Feb 27, 2021

Dear guest It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this 5 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

4
Everyone

Was a nice place. Staff was accommodating and friendly.

By on Nov 24, 2020

Review comment responded on Nov 26, 2020

It was pleasure hosting you at SureStay Plus by Best Western Louisville Airport Expo. Thank you for this 4 on 5 rating from your recent stay. I and the staff are delighted to see this. I am glad that you liked our hotel location, breakfast offering, renovated lobby, guest room and superior customer service. Our staff has worked hard to make the breakfast offering and be different than most hotels during this pandemic. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. Sincerely

5
Family with small children Family

Loved the spacious room! King bed was super comfy. Breakfast was lacking a bit because they are renovating the room so it was upstairs in another room but it was ok.

By on Dec 6, 2019

Review comment responded on Dec 9, 2019

Thank you for this review and 5 on 5 rating from your recent stay with us at Sure Stay Plus by Best Western Louisville Airport Expo. I and the staff are delighted to see this. I am glad that you liked our renovated guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. PS. Our new lobby renovation is on in its way.

5
Partner Couples

Walking distance to expo center. Staff was excellent - kind, hospitable and patient while their hotel was overrun with metal fans in town for the music festivals. Wonderful job keeping the place relatively quiet while not killing the vibe. Place was spotless the entire weekend, well staffed and stocked. Not a ton of food options stound but a bar and restaurant right next door. We will stay again.

By on Nov 22, 2019

Review comment responded on Nov 22, 2019

Dear Nicole Thank you for this review and 5 on 5 rating from your recent stay with us at Sure Stay Plus by Best Western Louisville Airport Expo. I and the staff are thrilled to see this. I am delighted that you liked our renovated guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. PS. Our new lobby renovation is on in its way.

5
Family Business Business

The rooms were clean and the staff excellent. I would most definitely stay there again

By on Nov 11, 2019

Review comment responded on Nov 13, 2019

Thank you for this review and 5 on 5 rating from your recent stay with us. It is greatly appreciated. I am delighted that you liked our renovated guest room and superior customer service. We will surely look at the settings for warm air and blockage due to curtain in the room you were in. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us. PS. Our lobby renovation should be done here by Jan 2020.

5
Everyone

By on Oct 25, 2019

Review comment responded on Oct 26, 2019

Thank you for this review and 5 on 5 rating from your recent stay with us. It is greatly appreciated. I am delighted that you liked our renovated guest room and superior customer service. We hope to see you again in the future. You had choices of hotel and I am thankful that you chose us.

5
Business Business

it was greattttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

By on Jul 9, 2019

Review comment responded on Jul 10, 2019

Thank you for a stellar rating. I am glad to see you enjoyed your stay. Your feedback gives our staff a boost to go an extra mile. You had choices of hotels and I am thankful you chose us. Do come and visit us again.

3
Family

The hotel was nice and clean and the woman at the front desk was polite and pleasant. We arrived really late as we were driving down from New Jersey. When we got into our room we wanted to relax and unwind for a bit and watch some television. However the TV wasn't working and I couldn't get the cable box to turn on. I ran down to the front desk to ask the receptionist if there was anything special that needed to be done and she said, "all I know is the small remote is supposed to control the TV". I went back and tried again with no luck. I turned the TV slightly to see what was going on with the cables and sure enough the entire coaxial connector was broken off the cable box and was dangling with the cable wire from the wall. I reported the issue and the receptionist said they were all booked up and couldn't offer a new room which was understandable. I would recommend that the hotel add an additional item to their list of things to check while getting rooms prepared for new customers. They should check that the TV equipment is functional before new guests arrive. This allows the hotel to know when items are damaged by previous guests and gives them an opportunity to fix the issue sooner. Overall good quick stay but disappointed with the TV equipment issues.

By , from NJ on Jul 8, 2019

Review comment responded on Jul 10, 2019

Dear Eric Thank you for completing the review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

SureStay Plus by Best Western Louisville Airport Expo

4125 Preston Hwy, Louisville, KY 40213
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