We recently stayed at the Grand Solmar Pacific Dunes in Cabo and booked a Presidential Suite, which was one of the few highlights of our trip. The suite itself was spacious, beautifully appointed, and offered great views—definitely enough room for a family with kids to spread out and feel comfortable.
However, the overall service experience left a lot to be desired, especially for a resort that markets itself as family-friendly. At first, the staff seemed attentive, but it quickly became apparent that the resort was operating during low season with very low occupancy, and this impacted almost every aspect of our stay. Services were stripped back, and it felt like the resort was nickel-and-diming guests just to keep basic operations running.
A particularly frustrating example was the nanny service. We were told we had to hire one nanny per child, which already seemed excessive. We only requested the service for three hours, but within two hours, it was clear the quality was poor—our kids were hungry, upset, and crying, and the caregivers didn’t seem engaged or prepared. We ended the service early and voiced our concerns, but even after escalating to the manager, the resort insisted on charging us the full amount. There was no flexibility, no understanding, and certainly no effort to make it right, which is disappointing when traveling with young children.