Langham Huntington, Pasadena, Los Angeles

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Lobby
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Japanese garden
Exterior
3 restaurants, breakfast served
Luxury
VIP Access
5.0 star property
9.2

Wonderful

Luxury family-friendly hotel located near Chuan Spa with rooms refurbished in 2025

Located close to Rose Bowl Stadium, Langham Huntington, Pasadena, Los Angeles provides a poolside bar, a coffee shop/cafe, and a garden. Treat yourself to a manicure/pedicure, a massage, or a body wrap at Chuan Spa, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and al fresco dining. Yoga classes and Pilates classes are offered at the 24-hour gym; Langham Huntington, Pasadena, Los Angeles also has a playground, a hair salon, and dry cleaning/laundry services. In addition to a bar and a 24-hour business center, guests can connect to free in-room WiFi.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
1401 S Oak Knoll Ave, Pasadena, CA, 91106
  • Place, Chuan Spa
    ‪1 min walk‬
  • Place, Blacker House
    ‪10 min walk‬
  • Place, California Institute of Technology
    ‪8 min drive‬
  • Airport, Los Angeles, CA (LAX-Los Angeles Intl.)
    ‪54 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Executive Club Suite

  • Garden view
  • 900 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Cottage Suite)

  • Garden view
  • 1100 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Executive Club Double

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Superior Double Room

7.8 out of 10
Good
(7 reviews)
  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Double Room

8.8 out of 10
Excellent
(19 reviews)
  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Executive Club King

  • Garden view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(32 reviews)
  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(19 reviews)
  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room, Patio

  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Patio

  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Lanai Balcony Pool View Double

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 445 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Lanai Balcony Pool View King

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 445 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premier Double Room (Deluxe)

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Premier Room, 1 King Bed (Deluxe)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 465 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Royce Suite

  • Garden view
  • 1137 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom (Roll-In Shower)

  • Garden view
  • 950 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Double Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible (with Roll-In Shower)

  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible, Patio

  • Garden view
  • 415 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Executive Club Double, Accessible (with Roll-In Shower)

  • Garden view
  • 450 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Pasadena

Langham Huntington, Pasadena, Los Angeles places you next to Chuan Spa and within a 10-minute drive of other popular attractions like Rose Bowl Stadium. This 379-room, 5-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 3 restaurants.

What's nearby

  • Chuan Spa - 1 min walk - 0.0 miles
  • Blacker House - 10 min walk - 0.6 miles
  • El Molino Viejo - 10 min walk - 0.6 miles
  • California Institute of Technology - 8 min drive - 1.4 miles
  • Happy Feet Massage - 9 min drive - 2.6 miles

Getting around

  • Pasadena Station - 4 min drive
  • Fillmore Station - 4 min drive
  • Los Angeles Intl. (LAX) - 64 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪In-N-Out Burger - ‬3 min drive
  • ‪Krispy Kreme Doughnuts - ‬4 min drive
  • ‪Shakers - ‬4 min drive
  • ‪Peet's Coffee - ‬3 min drive

About this property

Langham Huntington, Pasadena, Los Angeles

A local mainstay since 1907, Langham Huntington, Pasadena, Los Angeles offers a full-service spa, 2 outdoor pools, and a 24-hour gym. Valet parking is available for USD 50 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect plasma TVs with pay movies and video-game consoles, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include espresso makers, free newspapers, and safes.
2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna, a 24-hour fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Chuan Spa has 12 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Area shuttle up to 3 mi
  • Limo/town car service
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:00 AM for a fee: USD 14 to 49 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hideaway Pool Bar
  • The Langham Afternoon Tea
  • The Royce
  • The Tap Room
  • The Terrace

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Microwave on request
  • Playground
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11,220 square feet of conference space
  • 15 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 12 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Low-height bed
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1907
  • Mediterranean architecture
  • Renovated guestrooms - August 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • Plasma TV with premium channels
  • Video game console

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 100
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 150 per accommodation, per stay
  • Dogs and cats only
  • 2 total (35 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 150 per day
  • Resort fee: USD 70.32 per accommodation, per night
The resort fee includes:
  • Bicycle storage
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room coffee
  • Newspaper
  • Pool access
  • Shuttle service
  • Spa access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 14 to 49 per person
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 100 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Update (Langham Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Covid-19 Update (Langham Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Langham Huntington Los Angeles
Langham Huntington Los Angeles Hotel
Langham Huntington Los Angeles Hotel Pasadena
Langham Huntington Pasadena Los Angeles
Langham Los Angeles
Langham Huntington Hotel
The Langham Huntington Hotel
The Langham Huntington, Pasadena, Los Angeles Hotel Pasadena
Langham Huntington Pasadena Los Angeles Hotel
The Langham Huntington Pasadena Los Angeles Hotel
Langham Huntington, Pasadena, Los Angeles Hotel
Langham Huntington, Pasadena, Los Angeles Pasadena
Langham Huntington, Pasadena, Los Angeles Hotel Pasadena

Frequently asked questions

Is a free cancellation option available at Langham Huntington, Pasadena, Los Angeles?

Langham Huntington, Pasadena, Los Angeles offers free cancellation on some room rates. If you'd like to learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Langham Huntington, Pasadena, Los Angeles?

As of May 4, 2026, prices found for a 1-night stay for 2 adults at Langham Huntington, Pasadena, Los Angeles on Jun 2, 2026 start from $473, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Langham Huntington, Pasadena, Los Angeles?

This hotel is located in Pasadena, just steps from Chuan Spa. You'll also find Rose Bowl Stadium and The Huntington Library, Art Museum, and Botanical Gardens within a short drive.

Will I be able to park at Langham Huntington, Pasadena, Los Angeles?

Yes, valet parking is offered for USD 50 per night with in/out privileges. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa available at Langham Huntington, Pasadena, Los Angeles?

Chuan Spa is the hotel's spa and services include body wraps, couples treatments, mani/pedis, and massages.

Does Langham Huntington, Pasadena, Los Angeles have luxury amenities?

Yes, guests can indulge in luxuries such as 2 outdoor pools, an al fresco restaurant, and a poolside bar at this hotel.

Does Langham Huntington, Pasadena, Los Angeles have a casino on the premises?

No, Langham Huntington, Pasadena, Los Angeles doesn't have a casino.

Will I find an indoor pool at Langham Huntington, Pasadena, Los Angeles?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools and a hot tub.

What do couples enjoy most about Langham Huntington, Pasadena, Los Angeles?

There are many amenities for couples at this hotel, including an al fresco restaurant plus some guestrooms feature chef service and a fireplace.

Are there hot tubs at Langham Huntington, Pasadena, Los Angeles?

No, but this hotel does have a steam room.

Does Langham Huntington, Pasadena, Los Angeles have a restaurant with a breakfast menu?

Yes, Langham Huntington, Pasadena, Los Angeles has 3 restaurants, and serves a cooked-to-order breakfast each morning for a surcharge.

Will Langham Huntington, Pasadena, Los Angeles allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Langham Huntington, Pasadena, Los Angeles for a fee of USD 150 per accommodation, per stay. The property also provides food and water bowls.

Are there connecting rooms at Langham Huntington, Pasadena, Los Angeles?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to Langham Huntington, Pasadena, Los Angeles?

The closest major airport to Langham Huntington, Pasadena, Los Angeles is Hollywood Burbank Airport (BUR), which is 17 mi away (35 minutes by car). Another top airport is Hawthorne, CA (HHR-Hawthorne Municipal), which is located 22.7 mi away (56-minute drive).

Can I book a room with a balcony at Langham Huntington, Pasadena, Los Angeles?

Yes, some guestrooms at this hotel offer either a furnished balcony and a furnished patio where guests can enjoy mountain and city views.

Does Langham Huntington, Pasadena, Los Angeles have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at Langham Huntington, Pasadena, Los Angeles.

Langham Huntington, Pasadena, Los Angeles Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 747 out of 1006 reviews
Rating 8 - Good. 127 out of 1006 reviews
Rating 6 - Okay. 64 out of 1006 reviews
Rating 4 - Poor. 31 out of 1006 reviews
Rating 2 - Terrible. 37 out of 1006 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kevin

Stayed 3 nights in Jan 2026

10/10 Excellent

Jared

Traveled with family
Liked: Cleanliness, staff & service, amenities
Wonderful hotel on beautiful grounds
Stayed 3 nights in Jan 2026

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We always stay here when visiting Pasadena. The building and grounds are brand the spa is awesome.
Stayed 5 nights in Jan 2026

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rom was very comfortable. The staff let check in early, which was much appreciated. But we had to pay for overnight parking fee when all other guests of the event had their parking fee waived.
Stayed 1 night in Jan 2026

10/10 Excellent

Stephane

Stayed 1 night in Jan 2026

8/10 Good

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful. Very comfortable and clean. The rest of the property seemed pretty much closed. The bar was closed, the restaurant was closed until morning. The pool smelled heavily of chlorine. I love the location and room, but maybe December isn’t the time to go.
Stayed 1 night in Dec 2025

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff is always great, easy checkin, great bartenders inn the lounge and Diego at the pool was amazing
Stayed 2 nights in Jan 2026

10/10 Excellent

Hussein

Stayed 3 nights in Jan 2026

10/10 Excellent

ming

Stayed 2 nights in Dec 2025

10/10 Excellent

Tino, Mill Valley

Liked: Cleanliness, amenities, property conditions & facilities
Nice front deak
Stayed 1 night in Jan 2026

10/10 Excellent

Kelly

Stayed 7 nights in Dec 2025

10/10 Excellent

Qingmei

Stayed 13 nights in Dec 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic property on stunning grounds
Stayed 2 nights in Dec 2025

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities
Lovely hotel, Christmas time is hectic (especially the parking!) but friendly and prompt service otherwise!
Stayed 4 nights in Dec 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. All staff were very courteous. Amenities were very well maintained. Minor issue, the miniature golf is no longer available. The place was amazingly decorated for Xmas. Very elegant and festive
Stayed 4 nights in Dec 2025

10/10 Excellent

Ehsanollah

Stayed 1 night in Nov 2025

10/10 Excellent

Taurian Adonis

Liked: Cleanliness, amenities, property conditions & facilities
We love staying at The Langham. It is truly our home away from home every time we stay here. My wife has been coming to this hotel since she was 6 years old when it was still the Ritz Carlton and she has had her bday parties there from age 10 to 16 so for her it’s very nostalgic. The service is always amazing and the grounds are stunning. We can’t wait to come back!
Stayed 2 nights in Dec 2025

10/10 Excellent

timothy

Stayed 4 nights in Dec 2025

10/10 Excellent

Quan

Great location
Stayed 1 night in Dec 2025

10/10 Excellent

Micaela, Alamo

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Very clean room, very friendly and professional staff, amenities for my dog were great (clean dog bed and water bowl).
Stayed 1 night in Dec 2025

10/10 Excellent

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! It was lovely.
Stayed 1 night in Dec 2025

10/10 Excellent

michael

Stayed 1 night in Dec 2025

10/10 Excellent

George

Business traveler
Liked: Cleanliness, staff & service
Absolutely all of them. Room was great, staff was wonderful in every instance. In particular, the front desk person, bellboy and valet during my checkout coordinated beautifully
Stayed 2 nights in Dec 2025

10/10 Excellent

Garth

Stayed 3 nights in Dec 2025

2/10 Terrible

Estell

Traveled with partner
Liked: Cleanliness, staff & service
I stayed at The Langham Pasadena last week. While the hotel itself is beautiful, my experience was one of the worst I’ve had, especially considering the reputation and price of this property. We booked through Expedia and were given a room with no hand soap, no towels, a leaking toilet tank that refilled loudly every 45 minutes throughout the night, and a clogged shower drain. The constant noise made it very difficult to sleep. When I reported these issues to the front desk, I was told that because the reservation was made through Expedia, they could not do much to help, which was extremely disappointing. Booking through Expedia should not result in receiving a lower standard room or reduced service. They waived one night’s resort fee. I was also an Expedia VIP guest, but that status did not seem to matter at all. This is a great hotel with potential, but the way this situation was handled — especially shifting responsibility because of a third-party booking — was unacceptable. I hope Expedia takes a closer look at how partner hotels treat guests who book through their platform.
Stayed 1 night in Dec 2025