Good location but needs a lot of maintenance updates.
A dump. Sink cracked, towel rack fell off the wall. outside area walls cracked and broken. Toilet was running intermittently. TV worked intermittently.
Very nice hotel! The building looked old, but the two queen room was remodeled, spacious, and clean! Liked my stay at this hotel.
Very clean and quiet. Parking was tight for larger vehicles.
Easy to find. Bed was alittle too hard for my taste.
It was close in proximity to the best restaurants and places of interest in Pasadena.
Comfortable motel with central location in Pasadena. Plenty of parking. Nice breakfast room.
Nice hotel, price resonable love will stay for another time.
Somehow my reservation was cancelled but fortunantly they had a room for me. A caller was told they were sold out for the night while we were checking in. Around 2 am a loud group of guests were outside our door partying on the landing. We had to call the front desk after our request to them to please be quiet was ignored. There was no hot water on either evening, only in the morning. It’s been renovated which was nice but I would not stay here next time. Very expensive but I guess that’s par for the course in Pasadena.
Great stay great customer service nice clean rooms
This is a newly remodeled, clean hotel and our stay was just fine. We did, however, get woken up by a truck beeping while backing in the parking lot at 8am when we needed to sleep in. There were people still working on the hotel and it would have been nice to sleep in.
Pasadena Convention Center is a short stroll from GreenTree Pasadena Inn, and other popular attractions like California Institute of Technology are within a couple of miles (3 km). This 69-room motel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:30 AM to 10:00 AM. Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge.
The 69 rooms are soundproofed and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers, safes, and phones are also available. Housekeeping is available on request.
Renovated in 2017, GreenTree Pasadena Inn offers an outdoor pool, free WiFi in public areas, and a 24-hour business center. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with securing valuables and concierge services. Additional amenities include coffee/tea in a common area, a computer station, and express check-out.
Good location but needs a lot of maintenance updates.
A dump. Sink cracked, towel rack fell off the wall. outside area walls cracked and broken. Toilet was running intermittently. TV worked intermittently.
Please accept our sincerest apologies that your experience was less than satisfactory. Please do know that we value you as our guest and appreciate your business. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please contact me at any time during business hours to further discuss this situation. Thank you for bringing this to our attention and we hope to see you again at our brand when your travel plans require a night's lodging.
Thank you for taking the time to share with us about your recent stay at the GreenTree Pasadena Inn. We are thrilled to hear that your stay with us exceeds expectations and that we have gained your loyalty. Our team goes above and beyond to ensure that our guests are happy and comfortable while away from home. We thank you for staying with us, and look forward to welcoming you back in the near future.
Thank You for the feedback!
Thank you for the Feedback!
4/5 is great! Just shy of a perfect score. We'd love to hear from you about how we can improve our services. Thank you for the awesome score though.
Very nice hotel! The building looked old, but the two queen room was remodeled, spacious, and clean! Liked my stay at this hotel.
Thank You for your feedback!
Very clean and quiet. Parking was tight for larger vehicles.
Easy to find. Bed was alittle too hard for my taste.
We're sometimes told that our property is a little hard to find, so we're definitely glad that didn't give you any trouble.
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that; we will take corrective measures to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.