Victoria Inn3.0 out of 5.0
Recent guest reviews
While the room, at a quick first glance, before leaving Again for an evening of sight seeing around the capital, was wonderful and very pleasant, upon our return was when we hit some issues. Firstly, when we arrived back at the hotel at approx midnight we found that our 4th floor room was very warm, to our delight we found an air con unit. Unfortunately this did not work, as we were unsure whether maybe we just couldn’t work it we phoned down to reception and the gentleman was more than happy to come up and help us to try and fix it. He tried to get it working with no luck, he even switched the fuse box off and on again to no avail, he apologised profusely for this and said he would report it and then left. Then upon pulling the duvet back we found 2 large brown stains in the middle of our bedding, and several smaller stains on the outside edge, by this point we just wanted to get into bed after a long day exploring London and did not want to call someone to complain! When checking out I mentioned this to the lady at reception who replied with a question as to why we didn’t complain last night and ask for it to be changed. As it was midnight the last thing we wanted was for someone to come in to our room and start changing bedding!! The lady made me feel as though it was OUR fault that the bedding was dirty! And it was OUR fault that we had not complained and asked for it to be changed at midnight! All of this in front of a packed reception of guests!! Whilst we appreciate that the price of the hotel is very reasonable, I feel that clean bedding is a basic need for any hotel, and then to be made to feel as though we were at fault is poor customer service I thought I would send an email to the hotel manager explaining the issues we had and ask for a part refund due to a hotel not meeting basic standards of cleanliness and he was just as rude as his reception staff Again blaming us that we hadn’t complained on the night and even then proceeded to tell me the stained bedding wasn’t a bed sheet it was the mattress protector so we didn’t even have a bed sheet!! If you expect a basic standard of cleanliness and customer service avoid at all costs.
My partner and I stayed here for a few days at the start of February on a little break away. We arrived early so knew our room may not have been ready, but we had read there was a luggage room that we could leave our belongings, however we were told this was full so had to leave our luggage next to the reception desk. We came back approximately an hour later to check in. It was a little slow, the receptionist left the desk for about 5 minutes (to which point I wondered how many times she did this knowing my luggage is now sat there unattended) before returning and then serving someone else before us. She did apologise and was very pleasant. Our room was on the ground floor and was a small double with En suite but exceptionally clean and it really was just a place to rest our heads. The beds were comfortable and the heating/aircon system easy to use. It can be a little noisy as there are stairs near the room (room 12) and the hallways are not carpeted but to be honest we were getting up and heading out early so it didn’t bother us, but it could some. There’s a lift for the upper floors which I’ve not had in other hotels of this size in London! The breakfast room is small, but it’s understandable in this type of hotel, but the food was fresh and replenished quickly and plenty for our needs. Only frustration was our second day we woke up to no hot water. We questioned this with reception who said the boiler had a fault, they were restarting it and it would be about 10 minutes. 45 minutes later we had no choice but to leave as we had tours booked. On leaving a different receptionist told us the same that the boiler was being reset and it would be ten minutes. I don’t appreciate being fobbed off with “it will be ten minutes” when you heard that excuse 45 minutes earlier. Thankfully when we returned later that day it was working and again the reaction staff apologised which we appreciated. All in all it’s in a great location, easy to find and most importantly clean, tidy and comfortable. The staff to us in whole were very pleasant and helpful (apart from the issues with the hot water). I would go back and just keep my fingers crossed for no minor issues.
Booked this hotel as a last minute as seeing a show in London. Anna was the receptionist who greeted us and was happy and friendly which is always a good start. The first impression when you walk in is very clean and tidy. The room didn't disappoint either was again clean and tidy, room was small but big enough it had a double bed and as we only slept in there was ok. Breakfast was lovely and plentyfull. Would definitely book again
I have made a reservation for 3 nights through Booking.com. Since I made the reservation through my mobile phone, I made the reservation by mistake for a January instead of February. I contacted them to ask for a cancellation free of charge since the reservation was prepaid. I have chosen this hotel according to the good reviews and I thought that they will consider refunding the money or using the already charged amount for the other booking. I wanted to book the same hotel, also for 3 nights but in February but the said that the hotel is already fully booked. I understand that is against the hotel policy, but I thought that they will help me to solve the problem.it was so not polite and unprofessional that they refused me immediately.
I had been in this hotel several years ago before the refurbishment so I had a new view to review it. Location is great just next to Victoria station and walking distances as well as the Tube. Check in was easy and smooth. I had a single room which had it's own entrance between the normal floors and it was nice and kept my room quiet. The room was REALLY SMALL but it did its job ( In the end this is London and you don't stay in your room the whole time) Only problem was that is was super cold and I didn't figure out the aircon unit how the heat up the room. The radiator worked during the first night but on the second night it went on and off but mostly off eventhough I had it on max temps. Breakfast room is really small and choices are really little. I recommend you to just take a morning coffee from here and croissant and go to your room to enjoy it and then go to a proper breakfast somewhere else. Some functional recommendations would be but otherwise it did it's job.
Booked a good value stay through a booking site and found a gem. In an easy location not far from Victoria with easy access to the tube, it's a bright cheerful hotel. We booked a triple room for 3 adults and found it clean and comfortable. Continental breakfast was good - with a bonus of scrambled eggs. For what we wanted this hotel suited us just fine and we will use it again.
My son was stranded in London without wallet or documents. I booked him a room at this hotel, paying for it by my credit card. The staff then made repeated demands for extra ID (both for myself and my son) before finally accepting the booking. The following morning, after debiting my card and my son leaving the hotel, I received an abusive mail from the hotel, which accused me of fraud (despite, as noted, my having paid by card in advance) and referred to me as "a scumbag". Overall, I can't really say I was impressed.
The staff were all super helpful and friendly providing any help needed. The room was small, but perfect for our trip that involved seeing London and not hanging out in our room. The breakfast was fine- basic food options- croissants, toast, yogurt, cereal, cheese and fruit and scrambled eggs. It was often crowded and it would have been nice if the hours were a little longer (7:30-9:30 week days; 8:00-10:00 weekends). I’d definitely stay again and recommend the hotel to friends and family. Thank you!
Stayed for two nights and we wasn’t disappointed. Great price, 5 minutes walk to two tube stations, lots of places to eat and drink, walking distance to Buckingham Palace, and a really clean and friendly hotel. Would stay again!
Very comfortable and clean room, very comfy bed and staff were very helpful. With a little bonus of free continental breakfast, the perfect location and close to the underground and other nearby anemities.
- Walking distance to Victoria Palace Theatre and Tate Britain
- Free continental breakfast
- Free WiFi in rooms and public areas
Located in City of Westminster, Victoria Inn is a leisurely stroll from popular sights such as Victoria Palace Theatre and Tate Britain. This 43-room, 3-star guesthouse has conveniences like free breakfast, a bar/lounge, and free in-room WiFi. Located in central London, the guesthouse is also near Buckingham Palace and Big Ben.
Free continental breakfast is included with your stay. At the end of the day, relax with a drink at the bar/lounge.
The 43 accommodations feature separate bedrooms. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Coffee makers, phones, and desks are other standard amenities.
At Victoria Inn, guests have access to free WiFi in public areas and a terrace. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 841 reviews