Victoria Inn

I try to travel to a new country every. With this hotel, I had one of the worst customer service experience in my travel history. Pros: Close to Victoria Bus Station. Though it's a 1-mile walk if you are traveling with luggage it's not that easy. Cons : Extremely rude Staff Very small Rooms Awful breakfast Noisy They forcefully charged us 35 Pound for Kid under 5, when we said please cancel our booking and refund us money, They Denied that as well. At the Price which I was forced to pay them, I would have stayed in a Five Star Hotel rather than staying in tiny awful smelling room.

1.We arrived early as we had an overnight bus and although we didnt really expect to get a room that early, we atleast wanted to check if they had something available where we could rest as we were very tired. We saw someone checked out right in front of us but the guy at the reception said" what can i do if you are tired". Ok that was just the start. 2. When we came back later for our checkin , lady at the reception was completely unwelcoming, cold and disinterested. We had an arguement with them since they forced extra charges on us for our 5 year old, it wasnt about the charges as much as their attitude. When I requested the manager to accomodate us since we are in a foreign land and dont have many options( although she was clearly extorting money from us), she said " what can I do, everybody is travelling here". Well, thank you. Have never seen this attitude in any hotel. Atleast people try to be polite. They were not even trying. Rude, impolite,inhospitable staff and not just one but all of them. 3.Finally we checked into our room. Just not worth the money. I wanted to have tea, but they had open unpacked tea bags so I changed my mind. 4. The TV wasnt working well, so we called the reception. The lady came in as if we had committed a crime by asking for help. 5. I asked her if there was a pizza place nearby or which would deliver , believe it or not, she said " you can check on the internet". 6. Night time- trying to sleep..but there was a stairway outside our window - shabby and noisy. Couldnt sleep. 7. Time for a shower in the morning - choose if you want hot water or water pressure from the shower head. Basically couldnt shower as it was impossible. Didnt even call them for help, as i knew all i would get to hear would be" what can I do" 8. No amenities like microwave etc in the room. 9. Breakfast time- it was hardly breakfast but for whatever it was worth, there was no space to sit or stand in the breakfast room. We had to wait. Breakfast was supposed to end at 10am and at 09.55, the server announced " breakfast time over, please leavr" Wow- Really? Yes we left and suggest everyone to do the same.

Good location, friendly front desk, but tiny rooms. Rooms are small in London, but if you had a suitcase larger than a carry on there literally isn't space other than the bed to open it. Good location and friendly desk staff. Continental breakfast. Reasonable internet.

We stayed two nights at Victoria, and I have to say that for a budget hotel my first impression was very good, I have tried some hotels in the same price range in London that are totally awful. Everything was very clean and the service was very nice, they were helpful and you feel very welcome. However I'm giving it three stars because there were ants on the bed and it ruined my good feeling in the hotel. I suppose I would totally recommend the hotel if you make sure that they don't have ants anymore 😐

Nice guest house, but 3 to a room was very small!! The breakfast room was also very small and very squashed in. Guest house was in the middle of renovations with glass panelling missing going upstairs, leaving people at risks of falls from the 2nd floor. Did worry me with children. However it was very clean and tidy.

Really enjoyed our stay here. Recently refurbished to a modern design, the staff were very helpful in this smallish hotel. Good value for money and a great location. We were on the top floor: great view but room was certainly compact. Tip: get down for your continental breakfast EARLY. It's a small room and definitely a squeeze when it's busy. Marks off for limited breakfast but overall experience was good and would definitely stay here again.

I stayed in this hotel with my girlfriend for two nights a couple of days ago. The strenghts of this structure are surely its position, only ten minutes walking from Victoria Coach and Rail stations and less than five minutes from Pimlico (Victoria Line), and its price, we paid 219£ for two nights, less than 60£ each per night. Yet, I found the services offered totally inadequate. The first day the wi-fi did not work due to maintenance work, it worked again in the evening; the rooms are clearly too small, moreover even if I booked (and paid) a room with double bed, when we came to the room we embarassingly saw we were been given two united single bed, with separated sheets and blankets, I mean we're not a school trip for God's sake! The second night the electricity went off and it didn't work for the whole evening and night, room and toilet as well, and you can understand the annoyance. The following morning, I went to the reception to point out the problem, and I had been told by the guy at the recepton "Yes we saw there was an issue in your room yesterday, during the morning our technician will sort it out". So you realised there was such an issue in my room yesterday, and yet didn't do nothing to solve it? Do i have to wait for the following day? It was not the hair dryer not to work, but the whole electricity!!! Finally, breakfast is an absolute nightmare: the room was too small and noisy, with all the tables almost attached each other. The first morning we went down for breakfast at 8am (it opens at 7am) and almost everything was over: the croissants, muffins, fresh fruits and jams were all finished, it only remained some bread with butter and cereals. And it was 8 in the morning, not 11am. Such a bad experience, won't stay here anymore in my next journeys in London, only good for its position and price.

Hotel rooms for single room are very small and no room to swing a cat. Bathroom door doesn't open fully and hits the bed Lift took far too long and I had to take the stairs for 4 floors down to reception Hotel was still not complete with a lot of fixtures not complete or hanging off the ceiling Ordered a taxi the night before to collect us the next morning for 8.50am Although the staff knocked at 8.20am to remind the taxi was waiting it had been ordered at the wrong time Don't order a taxi with the hotel - a short journey which a black cab would charge £6 for - we were charge £19. The most shocking thing was the driver said the hotel took commission for this Would not recommend this hotel again

The major drawback (even for a budget hotel) was that we weren't informed about the ongoing refurbishment and that we would have the worst breakfast in a plastic bag. We were spending extra money for having breakfast elsewhere. We booked this room for a business trip and i booked this hotel only for the breakfast (not many options left at that period in London). We should have been informed. The hotel at that stage shouldn't be operating from safety and hygiene point of view. An authority inspection would be enough to close them down. The smell of the fresh paint made us uncomfortable. There were no extra pillows, we asked twice only to get 1 more for three people. There is no toothbrush cup, no toilet brush, limited space to place your luggage and move around, no refrigerator. The heating wasn't working properly (had hard time to find out how it was working), there was cold incoming from the window. The hot/cold indicators in the shower were in the wrong direction (and it was a new installed shower), one of my friends almost got burnt. We got our breakfast in a small plastic bag (from a girl that was banging the door until we opened), 1 tiny apple, a stall croissant, packet of instant coffee, marmalade, butter, some days we had cheese! They were offering juice but not extra glasses! We asked and they just smiled at us and said they don't have any. We stayed two days there for breakfast and one of those they didn't have clean cups to provide us. The worst was the second night when we returned to the room, our door was freshly paint, both days we had construction workers outside our window. We had to stay with the blinds shut upon waking. First day workers came before 9, the second day there was extreme noise and drilling. I complained to the receptionist the first evening and the next morning i did the same with the "manager". She was the rudest person ever! She was cutting me off in each sentence, she didn't even care what i was saying to her and she was telling me "you have already used the room and now you come to complain". At the end she waved her hand in my face saying "Sort it with your booking agency" and i said i will be asking for a refund and she replied "I am not giving you anything, you have used the rooms". I understand is a budget hotel and i wasn't expecting much, but i believe that not informing travellers of the state of the hotel is costumer deception and fraud. At least they should have the decency to treat us properly and actually have interest in what we had to say. I was inclined to just don't say anything but management and staff are unprofessional and not suited for that type of business. They should remove from their card the sentence saying "We are grateful to discuss your stay with us". I won't be staying there even if it the last hotel in whole UK.