4/10 Poor
Kevin
Jul 16, 2025
Disliked: Staff & service, property conditions & facilities, room comfort
Room didn't match the pictures
We didn't get the room we were expecting.
We reserved a Deluxe Room with City view.
The pictures showed a beautiful room with view of the London Eye.
Instead we were given a room that somewhat resembled the picture but worn out and no city view. The horrible view was of the roof of the building next door.
We complained and were told the room we reserved was not available until the next day.
They moved us the next day to the top floor (7th).
When we got into the room, it seemed like we had been put in the worse room in the hotel. It looked like an attic, with paint peeling, much smaller and with a musty smell. The whole 7th floor smelled like mold.
It did have a city view, but no London Eye, and we had to look at it through small dingy attic windows.
There was no safe and the bathroom was a shower/tub combination hard to get in and out, with a glass door with a gap that let water out.
The cleaning crew however was good and they did the best they could with a room in bad need of remodeling.
One of the elevators worked on and off and it stopped for a few seconds in between floors.
Kevin
Stayed 7 nights in Jun 2025