The standard set by the Savoy staff is the best among the best. Our next stop on our vacation was a resort charging twice the rate of the Savoy and the service level was good but immediately apparent and lower than the Savoy.
The staff at The Savoy were top notch.
Staff elevated an already pristine and luxurious experience.
Classic and classy! The staff is wonderful, always available and very accommodating. The property is perfectly located and is well appointed. Will stay here again on my next trip.
The staff was nice and friendly. The person who check us in told mu husband and I that anything in mini bar was free. We consumed a few items. When checking out we weee told it was not. However, they did not charge us due to miscommunication. Also, the Sacoy Grill double charged us. It took a while but was finally corrected. What we didn’t like was the food at Savoy Grill. Mediocre at best. Order creamed spinach and it can like steamed but with a sauce that was like milk constentcy. The manager came over and said that it could not be remade. Took off bill. The beet and burrata salad was not seasoned at all. Bland. Buy this time I was exhausted. Just didn’t eat it and let it go. Thw waiter spill wine on table cloth. The whole experience was painfully and I was so looking forward to it. They need to refocus there attention to detail. Many other restaurants for much cheaper.
Great service. Beautiful hotel. Private grounds. Great location
We flew in from Bergen, Norway for a six night stay at the Savoy. We were met at Heathrow by a driver who was both knowledgeable and social. No standing at a desk to wait to sign into the hotel. We were greeted by a professional young lady who took us into a beautiful Victorian room to do the necessary work to arrange our stay. Our room was very nicely appointed and spacious. This hotel like all world class hotels bases its reputation on service. This is among the very best we have ever encountered and we have travelled extensively world wide. The location of this hotel is a big plus being located near all the shops and theaters in central London. I will comment further on the service which was extraordinary in the box below. Needless to say, we felt that we were really cared for and about.
Beautiful in every way. Everyone was friendly and accommodating. Thanks you for your hospitality.
It was a wonderful stay. The hotel was so beautiful and so historic. More than anything I could not believe how fantastic the staff was. I have never experienced such service. Every single staff member went way out of his/her way to be of service. And always with a smile!
The Savoy is truly a superb hotel. The facilities and staff are truly excellent.
The Savoy is a world class hotel in every way. Everything from staff attention to food was great. The hotel has been remodeled and is beautiful. We were close to Big Ben, the Tower of London, Westminster Abbey and Parliament. Many shops and pubs were nearby. Lovely hotel I would go to again.
Beautiful historic hotel with excellent service. Great location for being able to walk along the River to the major sights, and also close the Covent Garden and Theatre district. We stayed with our 6 year old daughter and they had a stuffed animal and a tray of sweets in the room for her....big smile to her face.
Had an amazing stay, amazing food staff and service, no complaints
Great rooms,superior staff. Concierge very helpful for theater and dinner
Close to tube station. Room is spacious and comfortable. The amenities are superb!
I was looking forward to my visit to the Savoy during a business trip to London. What I experienced was even better. The room was perfect, very clean, well maintained and extremely comfortable. The staff was very accommodating on every level and always smiled and greeted me every time they were encountered. Nightly turn down service seems to be slipping away from the hotel business but is alive and well at the Savoy. I was told the hotel was very busy during my stay but never would have guessed because based on the availability and professionalism of the staff.
This is one of the most beautiful hotels, and it carries the Fairmont name. We were very excited to celebrate our anniversary and my birthday here. It was very expensive, but we thought it would be worth it. Unfortunately, we were very wrong. Every day seemed to have its own issue. To start, they stuck us in a horrible room. After 2 days, they finally moved us into a room that was much nicer. They brought us cake and strawberries for celebrating. Then housekeeping removed them, and they were never replaced as we were told they would be. They had us checking out on the wrong date, and I had to spend an hour arguing with them about our pre-paid room, and the dates we had paid for, which almost caused us to miss our train to Paris. They double locked our room while we were in Paris, which was great, but we could not get back in, even after we were told we would be able to. Staff walked into our room multiple times without knocking. The last straw was when my earrings went missing the day we were checking out. The hotel has "found" the earrings, but this was completely unacceptable. The disappointment can't be put into words. We spent a LOT of money for this hotel, and it was not worth it.
Located in London City Centre, The Savoy is within a 5-minute walk of Covent Garden Market and within 15 minutes of other popular attractions like Trafalgar Square. This 267-room, 5-star hotel has conveniences like a full-service spa, an indoor pool, and a 24-hour gym. It's connected to the convention center in central London, and also a short walk from Piccadilly Circus and London Eye.
There are multiple options for onsite dining with 4 restaurants, including River Restaurant, which specializes in local cuisine. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a English breakfast is served for a fee each morning from 7:00 AM to 11:00 AM.
Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with satellite channels and pay movies. Beds are dressed in Frette Italian sheets and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and free newspapers.
At The Savoy, guests enjoy a full-service spa, an indoor pool, and a 24-hour gym. Valet parking is offered for GBP 60 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.
The standard set by the Savoy staff is the best among the best. Our next stop on our vacation was a resort charging twice the rate of the Savoy and the service level was good but immediately apparent and lower than the Savoy.
The staff at The Savoy were top notch.
Dear Kevin, We very much appreciate you taking the time to complete a guest survey. It is always a pleasure to receive such positive feedback, I am delighted you were looked after so attentively, and I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to The Savoy very soon. With kindest regards, Debra Patterson, Quality Leader
Staff elevated an already pristine and luxurious experience.
Dear Giselle, Thank you for choosing to stay with us at The Savoy and for taking the time to complete a guest satisfaction survey. We are so happy to hear your Savoy experience did not disappoint and you returned home with many happy memories of your time with us. Our team strive to deliver the very highest levels of personalised service to all of our guests, and I am so delighted we achieved this. Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again to The Savoy, in the near future. With best regards, Debra Patterson, Quality Leader
Dear Lourdes,Thank you for your 5 out of 5 score and we hope to welcome you again to The Savoy in the near future.Debra Patterson, Quality Leader
Classic and classy! The staff is wonderful, always available and very accommodating. The property is perfectly located and is well appointed. Will stay here again on my next trip.
Dear Timothy, Thank you for taking the time to review your visit to The Savoy! We really enjoyed reading your comments; guest satisfaction is so important to us and to hear you had such a great stay is so pleasing to hear. We will have pleasure in sharing your comments with the team and look forward to welcoming you back to the hotel in the very near future. Best regards, Debra Patterson, Quality Leader
The staff was nice and friendly. The person who check us in told mu husband and I that anything in mini bar was free. We consumed a few items. When checking out we weee told it was not. However, they did not charge us due to miscommunication. Also, the Sacoy Grill double charged us. It took a while but was finally corrected. What we didn’t like was the food at Savoy Grill. Mediocre at best. Order creamed spinach and it can like steamed but with a sauce that was like milk constentcy. The manager came over and said that it could not be remade. Took off bill. The beet and burrata salad was not seasoned at all. Bland. Buy this time I was exhausted. Just didn’t eat it and let it go. Thw waiter spill wine on table cloth. The whole experience was painfully and I was so looking forward to it. They need to refocus there attention to detail. Many other restaurants for much cheaper.
Dear John, Thank you for sharing your comments with us regarding your recent stay at The Savoy. We do value feedback from our customers as it is the only way we can truly improve our offering. Although I was pleased to learn that you enjoyed elements of your stay, and were well looked after by my colleagues, I was extremely sorry to learn that your experience did not completely meet your expectations. As you may be aware, The Savoy Grill restaurant is actually managed and run by Gordon Ramsay Holdings, but I will ensure your feedback is shared with their management team. We do hope you will return to The Savoy in the future, in order that we can have another opportunity to deliver to you a truly memorable Savoy experience. Kind regards, Philip Barnes Managing Director at The Savoy
Great service. Beautiful hotel. Private grounds. Great location
Thank you for taking the time to provide such positive feedback following your recent visit to The Savoy. We are delighted you enjoyed your stay, and I do hope to have the pleasure of welcoming you back again soon. Kind regards, Philip Barnes, Managing Director at The Savoy
We flew in from Bergen, Norway for a six night stay at the Savoy. We were met at Heathrow by a driver who was both knowledgeable and social. No standing at a desk to wait to sign into the hotel. We were greeted by a professional young lady who took us into a beautiful Victorian room to do the necessary work to arrange our stay. Our room was very nicely appointed and spacious. This hotel like all world class hotels bases its reputation on service. This is among the very best we have ever encountered and we have travelled extensively world wide. The location of this hotel is a big plus being located near all the shops and theaters in central London. I will comment further on the service which was extraordinary in the box below. Needless to say, we felt that we were really cared for and about.
Dear Vern, Thank you for taking the time to provide such positive feedback following your recent stay at The Savoy. We were delighted that everything exceeded your expectations! Thank you for your kind compliments about your room, our central location, and my colleagues - who really do take such pride in delivering outstanding levels of personalised service to our guests. I will have great pleasure in sharing your feedback with the team. I do hope to have the pleasure of welcoming you back again very soon. Kind regards, Philip Barnes, Managing Director at The Savoy
Beautiful in every way. Everyone was friendly and accommodating. Thanks you for your hospitality.
Thank you for taking the time to provide such positive feedback following your recent visit to The Savoy. We are delighted you enjoyed your stay and I do hope to have the pleasure of welcoming you back again soon. Kind regards, Philip Barnes, Managing Director at The Savoy
It was a wonderful stay. The hotel was so beautiful and so historic. More than anything I could not believe how fantastic the staff was. I have never experienced such service. Every single staff member went way out of his/her way to be of service. And always with a smile!
Dear Suzanne, Thank you for your very kind words and for taking the time to write such a positive review of your recent stay. At The Savoy we are very proud of the high standards of service that we provide, ensuring each individual guest has the most memorable and special experience. I was so thrilled to read that you were made to feel so welcome, and I will have great delight in passing on your feedback to my colleagues. We look forward to welcoming you back for another Savoy Experience very soon. Kindest regards, Philip Barnes, Managing Director, The Savoy
Dear Kevin, How lovely to read about your Savoy experience! We are thrilled everything exceeded your expectations and you had such a wonderful time. We hope to warmly welcome you again to The Savoy soon. If we can be of any assistance in the meantime, please let us know. With best regards, Debra Patterson, Quality Leader