The Montcalm London Marble Arch5.0 out of 5.0
Recent guest reviews
I’ve have stayed at the Montcalm many a time, stunning hotel, amazing rooms, friendly staff. Especially Izabela the guest experience manager and all her team. They’re service goes beyond the norm! I will most definitely be staying again and I will be recommending this hotel to all of my friends. 5 star all the way!
We landed late on a Sunday and took a 10 minute cab ride from Paddington Station to the hotel. Workers were very friendly. We stayed on the fourth floor. It was spacious modern hotel Shower had a rain head in the ceiling. Took some playing around to figure out the complicated shower. Bed was very comfortable and firm as I like it. The room had air conditioning if we needed it. My only recommendation is not to eat in the restaurant for dinner. Extremely overpriced and food not that good. One evening my room mate was beat and insisted we eat there. For the price and value of the food - I am convinced we could have had a better meal at McDonalds. Hotel is about a 5 minute walk to Marble Arch Central Underground tube station. Would stay here again but not eat at the restaurant.
My recent stay has the Montcalm Marble Arch has been an excellent experience. It started before my arrival when I had an email from Izabela the hotel's Guest Experience Executive welcoming me to the hotel and offering any help or assistance I needed before check in. The hotel is very well placed being about 2 blocks back from Oxford Street (a 3 minute walk) and away from the busy traffic. On arrival I was impressed with the friendly helpful attitude of the concierge team and desk staff. Izabela took the time to come and meet me and showed me up to my room. This personal approach was very much appreciated. The room had good facilities and I was impressed with the cleanliness of the room and the hotel in general. Sound proofing was excellent and I was not disturbed by any external noise. The hotel has great facilities, but sadly I did not have any time to use these. I had a breakfast inclusive rate and I was impressed by the range and quality of the breakfast. Fresh fruits, sliced meats and cheeses, pastries, cereals and full English breakfast. A chef was on hand to cook eggs to order. In summary, a great hotel in a great location and my visit was made very special by Izabela's total professionalism. I have no hesitation in recommending the hotel.
I'd reserved on Booking.com and had selected pay at the hotel when I arrived. We noted that we would be checking in incredibly late, as we were coming from Western Canada. We were mid flight when the hotel called us, checking in to see if we were still coming as it was past the 3pm checkin. I didn't get the call, as I was mid flight. When I landed late at night, exhausted from the long trip, I received an email stating that my reservation had been canceled and that I had been charged for the room as a no show. I called the hotel from Heathrow, 4 of us standing on the side of the road waiting to get into the taxi queue, to find out not only had they given away my room, but they also were sold out. Here I was, a tourist on the side of the road with nowhere to go in a foreign country. I quickly called the London Royal Garden Hotel, another favourite of mine, and was able secure us two rooms even though it was 11pm. Not sure what happened or how this was allowed, but I was disappointed nonetheless. I'm sure it's a lovely hotel, but the customer service has tainted me from ever finding out. Tourists beware!
Well I must say that we stumbled upon this excellent hotel by accident, but were absolutely thrilled ! On arrival at 9 pm we were given a complimentary glass of bubbles , our car was whisked away and a charming young man, escorted us to our upgraded room choice , a stunning contemporary suite. Lots of lovely touches in the room including a 4 poster bed with twinkly star lights above !! We were given a complimentary bottle of prosecco in our room . Vera a very charming guest services manager , met us the following morning to make sure we had had an enjoyable stay and to ensure there was nothing they could have done better ! Well I will definitely return to this hotel, the surroundings , attentive staff, flowers !! And breakfast were just spot on !!
We have stayed in The Montcalm several times over the last few years whilst visiting London, and the hotel and its staff never fail to impress us . when we arrived ,we was given a room upgrade for both of our rooms , which was a fantastic touch ,my daughter and myself was both treated to a glass of prosecco , whilst we was waiting for our rooms to be finished off, which went down a treat after a long journey.
On arrival we had the pleasant surprise to be told our room had been upgraded to the presidential suite for my 21st birthday celebrations. The added touch of the prosecco and card made the experience personal. The service here was fantastic, Izabela really made our stay extra special. The spa was also a highlight of our stay!
Amazing stay at the Montcalm, I had informed them we were in London for my wife's birthday and on arrival we were upgraded to a club room with a bottle of prosecco and birthday cake waiting for us. Overall Great service, nothing is a hassle, club lounge is a nice touch which has complimentary drinks and snacks.
I booked a "chocolate massage" for my little girl and her "BAE" it was such a lovely experience, they both loved it, now I can pretend that she has to work hard at school to return!! ;) But next time, it will be MY turn! Therapists are sweet and professional, the atmosphere just gorgeous I will definitely recommend!!!
Myself & my Boyfriend stayed in The Montcalm on Saturday. Wow what a hotel. I can honestly say that from as soon as we walked into the reception we were treated like royalty. All the staff were so friendly but Izabela in Guest Services was beyond amazing, she is such a friendly, lovely girl who was amazing at her job, she went above & beyond to help us, an absolute credit to the hotel. Our suite was spectacular, the bottle of prosecco, flowers, chocolate covered strawberries were all a lovely surprise. We will be staying there again without a doubt as the hotel is amazing & in a brilliant location.
- Walking distance to Marble Arch and Selfridges
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
Located in Marylebone, The Montcalm London Marble Arch is adjacent to Marble Arch and within a 10-minute walk of other popular attractions like Selfridges. This 5-star hotel welcomes guests with 143 rooms and conveniences like a full-service spa, an indoor pool, and free in-room WiFi. Located in central London, the hotel is also near Buckingham Palace and Royal Albert Hall.
Enjoy dining at one of 2 onsite restaurants including Sixtyone, which specializes in British cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, quench your thirst with a drink at the bar/lounge, and chat with other guests at the free manager's reception. Start each morning off right with full breakfast served for a fee.
The 143 rooms are soundproofed and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Select Comfort beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and desks.
The Montcalm London Marble Arch features a full-service spa, an indoor pool, and a fitness center. If you drive, self parking is GBP 40 per day, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
96% of guests recommend this hotelTotal of 2069 reviews