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St Giles London - A St Giles Hotel

3.0 out of 5.0

Recent guest reviews

Nice hotel staff very friendly and helpful,the stairs a little odd .

The rooms are painfully tiny, warn and smelly. They claim to have free wifi that is really only available in the lobby not in the rooms. I paid extra to get the boosted wifi which turned out to be just a scam, they took my money and did not provide a code. The location is the only redeeming quality.

Location was great and, since we only had 3 nights, being able to walk everywhere and not lose time with transports was great! Room was small but clean, shower didn't work properly. Worse part was loud noise coming from the street, although we were in a high 3rd floor, but with some ear plugs the location is definitely worth it!

If a central West End BUDGET location, is all you're looking for, this hotel is perfect. But, if you are prefer comfort and quiet, look elsewhere. I happened to be there during a September heat wave and there was no AC and the room felt like a tiny little sweat box, even with the portable fan that was provided. The bed tilted to one side and swayed in the middle (they replaced the mattress, but still swayed in the middle). I found a bug on my towel. The decor is old and worn, and the rooms are itty bitty. The doors to the rooms automatically slam shut which means constant noise in the AM when people are leaving and the maid staff is busy, and being jolted awake at night when people come in late. There is very loud construction going on across the street to the north. I asked if I could pay to upgrade to a room with AC and was told they were fully booked. Then the front desk person looked at the computer and said 'wait, let me ask the manager', went into the back room and came back and said 'no, we're fully booked'. But why did she ask unless there was something there? Why wouldn't the manager let me pay for a better room? I ended up switching hotels because it was that uncomfortable. Expedia was great in getting me a refund on the nights I didn't stay!

Location location location Great value for the location

We have changed the reservation from standard to deluxe room just because the deluxe includes Air conditioning { about 25$ difference per day). Unfortunately, the Air condition was out of order, and when we complained, they claimed that the Air condition is only an option, despite it was in the form.

I was in London for 5 days. It proved more than adequate for such a stay. Ckean, tidy rooms with a more than adequate, clean bath.

Stayed in St giles hotel for 4 nights in single room. The room was small but comfort. The hotel is in a great location meters from Oxford street and a tube station. Very central.

Pleasant overall. Good location. Noisy at night because the window opens to the street.

The Hotel was comfortable, clean and convenient to Shopping and the Fabulous Opera Center. It is advisable to check with the Restaurant on the Top Floor for seating for dinner and drinks. They can only accommodate 200 people and as it is a popular Hotel for Tour Groups, you may not get in. The staff were knowledgeable and very accommodating. They post cancellations of tours due to weather and in Winter this is very helpful. We would stay again..

The hotel is in the middle of the city with a close proximity to various bars and restaurants.

I stayed in a single room for one night, and it was very clean, but I was disappointed that there is no free wi-fi anywhere in the hotel. The location is fantastic. Bring your toiletries, because there is no shampoo or conditioner in the room.

rooms alittle small and internet not included but great location off Oxford St shopping and easy train access to airports. Breakfast buffet really good. We stay there all the time when visiting london

Outstanding value right off Oxford Stm breakfast was ggreat....

Extreme street noise; life threatening entry into shower; no toiletries; uncomfortable bed; noisy halls; helpful staff; convenient location to tube and British Museum and West End. Room was at best a 2 star value but listed as 4 star for unknown reasons.

Room options

Standard Single Room

Twin 1 | Sleeps 1

Standard Double Room

Full 1 | Sleeps 2

Deluxe Double Room

Full 1 | Sleeps 2

Deluxe Twin Room

Twin 2 | Sleeps 2

Guest reviews for St Giles London - A St Giles Hotel

Everyone (9) Couples (1) Friends (1) Other (4)
5
Everyone

Nice hotel staff very friendly and helpful,the stairs a little odd .

By , from venice florida on Sep 4, 2017

Review comment responded on Sep 6, 2017

Dear Anne, Thank you for your review and for letting us know about your recent stay at St Giles London. We are happy to see that you enjoyed your visit. Your kind words regarding our staff are appreciated and will be shared with our team. We hope to welcome you back soon. Warm regards, St Giles London

3

tiny, old and no wi-fi

Everyone

The rooms are painfully tiny, warn and smelly. They claim to have free wifi that is really only available in the lobby not in the rooms. I paid extra to get the boosted wifi which turned out to be just a scam, they took my money and did not provide a code. The location is the only redeeming quality.

By , from Seattle on Jul 17, 2017

Review comment responded on Jul 19, 2017

Dear Gayle, Thank you for your review and for letting us know about your recent stay at St Giles London. We're very sorry to read about the issues you experienced, especially with the WiFi. If this ever happens please contact a member of staff who will be happy to help with this matter. We will also work on improvements where possible for our rooms so guests can have a comfortable visit. Warm regards, St Giles London

3

good for a few days

Everyone

Location was great and, since we only had 3 nights, being able to walk everywhere and not lose time with transports was great! Room was small but clean, shower didn't work properly. Worse part was loud noise coming from the street, although we were in a high 3rd floor, but with some ear plugs the location is definitely worth it!

By on Jan 22, 2017

2

great location, but that's where it ends.

Everyone

If a central West End BUDGET location, is all you're looking for, this hotel is perfect. But, if you are prefer comfort and quiet, look elsewhere. I happened to be there during a September heat wave and there was no AC and the room felt like a tiny little sweat box, even with the portable fan that was provided. The bed tilted to one side and swayed in the middle (they replaced the mattress, but still swayed in the middle). I found a bug on my towel. The decor is old and worn, and the rooms are itty bitty. The doors to the rooms automatically slam shut which means constant noise in the AM when people are leaving and the maid staff is busy, and being jolted awake at night when people come in late. There is very loud construction going on across the street to the north. I asked if I could pay to upgrade to a room with AC and was told they were fully booked. Then the front desk person looked at the computer and said 'wait, let me ask the manager', went into the back room and came back and said 'no, we're fully booked'. But why did she ask unless there was something there? Why wouldn't the manager let me pay for a better room? I ended up switching hotels because it was that uncomfortable. Expedia was great in getting me a refund on the nights I didn't stay!

By on Sep 19, 2016

3

best location will book same hotel again

Everyone

Location location location Great value for the location

By on Sep 13, 2016

3

centeral location

Everyone

We have changed the reservation from standard to deluxe room just because the deluxe includes Air conditioning { about 25$ difference per day). Unfortunately, the Air condition was out of order, and when we complained, they claimed that the Air condition is only an option, despite it was in the form.

By on Sep 11, 2016

4

more than adequate for a 5-day stay.

Everyone

I was in London for 5 days. It proved more than adequate for such a stay. Ckean, tidy rooms with a more than adequate, clean bath.

By on Aug 31, 2016

4

nice hotel in great location

Everyone

Stayed in St giles hotel for 4 nights in single room. The room was small but comfort. The hotel is in a great location meters from Oxford street and a tube station. Very central.

By , from Tel aviv, Istael on Jul 6, 2016

3

pleasant overall

Everyone

Pleasant overall. Good location. Noisy at night because the window opens to the street.

By , from SF, CA on Jun 3, 2016

4

icelandic adventure

GetawayWithFriends

The Hotel was comfortable, clean and convenient to Shopping and the Fabulous Opera Center. It is advisable to check with the Restaurant on the Top Floor for seating for dinner and drinks. They can only accommodate 200 people and as it is a popular Hotel for Tour Groups, you may not get in. The staff were knowledgeable and very accommodating. They post cancellations of tours due to weather and in Winter this is very helpful. We would stay again..

By on Feb 4, 2015