Somerset Hotel3.0 out of 5.0
Recent guest reviews
Friendly staff, just ring the bell and they'll always be around Comfortable, safe room with key card access Great location, just a 3 minute walk from Baker Street underground, with access from there to the rest of the London A few aesthetic improvements could be made as they have unfinished paint/wallpaper during their renovations, however this did not at all affect our stay and is no reason for complaint Ignore the reviews from those expecting to stay at the Ritz- this hotel cost half the price of a Travelodge and offered just as much hospitality! Would definitely stay again!
The location is great. You can walk everywhere. But the hotel is really trashy even for English standard. The lamp was hanging loose. Lock to the toilet broken. And mould in the shower. For Swedish standard this is a 1 of 5. Really trashy but in English standard 2 of 5. We paid 200 £ for a room 3 nights. If you gonna have a shower don’t forget to have the heat on (element) . If it’s not on the shower water not gonna be warm.
This has to be the worse excuse for a hotel the room was filthy only we arrived late with 2 small kids and they was wrecked we would have found some were else I sat awake all night didn't feel safe age was so dirty I was wiping everything with wipes before kids touched it woulndt even have a shower in it was that bad bed u sat on it and was nearly on the floor the toilet was manky dints and homes in all walls the dirt on skirting boards theve never been clean don't waste your money here
My family and strongly recommend that you never use this hotel. We turned up early in the morning and was greeted by building work. The receptionist spoke little English and could barely understand us. We checked our bags in and then left to enjoy the show gets of London. On our return we were told we had to pay in for our rooms (in advance). We did so and then went to our separate rooms. They were awful. They smelt of damp, faulty toilets, bathroom ceiling damp and collapsing, ceilings showers no evidence sold damp, broken windows with wood to fill in holes, mould around window frames. The list is endless.Photos attached. We complained and were promised that the manager would come and see us but that never happened. Please avoid this building at all costs.
I booked this Hotel coz it was the cheapest I could find . That should've set alarm bells ringing. The photos I seen must have been of a different hotel because our room was nothing like this. The guy on reception didn't seem to know much at all. Asked about paying for parking, he said there was a machine outside. No machine so paid via my phone. No lift in the property so had to climb 3 flights of stairs to the room. Now for the good part. The room was absolutely disgusting. The bathroom had more limescale than a Welsh cave. The toilet moved when sat on. The extractor fan didn't work. The bath panel was missing, the toilet was filthy. The door to the room didn't lock from the inside . I had to wedge a chair underneath to keep safe. My son had an electric shock from a light switch on the wall. The ceiling had damp patches. There was a kettle in the cupboard but no tea facilities. The room was so lopsided I had a nose bleed by the time I walked from one end to another. This Hotel is not worth the £76.95 I paid. And would deter anyone from staying here.
i booked this hotel based om the location and it was only £45 for a room so i wasnt expecting much. i read the reviews after i booked and honestly even though it is super cheap and in a decent location i probably still wouldn't recommend it. i have no idea where the management have got those pictures from, our room was drab and grey with wallpaper coming off the walls, a cracked window and big yellow stains on the ceiling. the bathroom was small with broken tiles as well. overall the room was clean enough to sleep in for the one night that we stayed although i wouldn't have been impressed if we were staying much longer. the staff member we met on reception was lovely and couldn't fault his customer service but the whole hotel needs work
My boyfriend and I stayed here when we went to a gig in December. The hotel was in a great location, right near the Baker St tube stop and only about 25 minutes walk to Oxford Circus. However, the room was painted with dark walls and there was a severe lack of natural light. The television was tiny and had no remote, the shower kept running cold, there was only two plug sockets behind the wardrobe and the bathroom was very tired looking. But was fine for the short stay we visited, and the room was not expensive.
After arriving in London for a weekend with friends, we had booked into Somerset Hotel for around £55 per night. Given the area and timing of the weekend (Christmas season) we knew this was a bargain and didn’t have high hopes - despite some promising photos on their website. Upon arrival, we were greeted at reception with a very easy check in. As we made our way to our room on the second floor, we quickly realised this was more Fawlty Towers than Travelodge. Outside our room was various bags of rubbish and cleaning equipment, with a hoover plugged in half way down the stairs as well as various boxes. The room next door to us also had a door which, seemingly, seemed to be damaged / kicked in. There was also a room which had it’s door wide open and seemed to be an area where the hotel just throws in any old rubbish / things they don’t need. The room itself was shocking. There was no facilities. A very small bed, which was actually broken down the middle (which we only discovered when one of us sat in the middle and sunk straight through to the floor). There was one light, which failed to light up a very dark room due to the black wallpaper. There was one singular table chair, which seemed incredibly random. The bathroom was very small and had no facilities to drink water - no cups could be found in the hotel. I did run down to reception and request some glasses.. 20 minutes later we were met by the receptionist at our door holding two dirty glasses with one having lipstick marks on it. When having a shower and washing your hands, there was no hot water. We did complain and ask if we could move rooms, however we were met by a man who claimed the hotel was fully booked. I recommend avoiding this hotel entirely. It was wrongly advertised and doesn’t at all match what they claim on their website.
£166 for a night with my kids (for that area the best price) but arrived and quickly realized it was the most disgusting place to stay in london! We arrived, there was still luggage in the room. Checkt the beds (puked almost) bathroom was a moldy stinky s***hole! I've never seen such a filthy shower. They probably have no staff to clean the rooms! The worst thing was the security, not because the doors weren't locked at all more because the windows were broke and one window just felt!!!!! on my bed! So lucky it didn't hit my child which sat on there otherwise I would have sued them in the worst way! This place needs to be shut! I have bites all over my body I really don't want to know what was in the beds! It was cold as I couldn't shut the windows after opened it. The shower magically turned itself on and never stopped at night... I'm so upset! I couldn't even tell anyone as there was no one to Speak to. Worst day/night I've ever spend in London!
We arrived late on Friday evening, we knew exactly where the hotel was as we had visited 3 years previous. Well it has defiantly gone down hill since then. We arrived to an empty reception desk, we rang a bell and eventually a man appeared, we checked in and were given the same room as previous visit, amazing we thought. However it was not how we had once found it. A room for 6, with only 5 pillows, which was sorted straight away. Then I opened the bathroom door and was greeted with a horrendous smell of sewerage and mould. The bathroom ceiling was plastered in mould and the extractor fan was not working. We opened the cupboard to find 3 hangers over 2 cupboards for 6 of us!!!! Really!!!! As by now it was midnight, we decided to get some sleep. A very noisy night, due to old windows and the shutters not closing or missing. So up bright and early for our breakfast, we knew from previous visit that this was a basic breakfast but it meant you could get a hot drink as there are no facilities in your room, in fact not even a bar of soap between 6. We walk down to breakfast to be greeted by boxes and boxes and pushchairs, feeling a bit confused we went back to reception, where again no one was there. Pushed the bell and waited along with another 2 guests. When a person arrived they barked no breakfast and walked back off. We decided it was easier just to carry on with our trip to London and get something whilst we were out. On return to the hotel at around 1130pm that evening a young lad approached us and asked us to pay for our room. We were a bit taken aback as we had never seen this person let alone give them a hefty amount of cash to him. We explained we would pay on check out like we had previously done. So check out arrived,after another noisy night and lack of breakfast. We get to reception to be greeted, well if you can call it that, by a miserable man who had 1 no idea who we were, 2 no idea how much we needed to pay. He told us his computer wasn't working and asked us how much we needed to pay. We then suggested that we would pay half the amount of the balance as the hotel had not delivered on what was stated in their own website. This then turned into an argument with the reception man and a man on the phone, we explain that the hotel had not delivered what was promised and that our payment would reflect that. After a very rude and lengthy process, including other unhappy customers checking out during this time, we settled to pay £80 less than stated to supplement the cost of 6 breakfasts for 2 days in central London. After paying cash as we did not trust them with our card details, we paid and had a piece of random paper with a so called receipt for the balance amount paid. We then said thank you and began to leave, which was hindered by falling over a load of suitcases that were left in the way of the exit, that were being stored for people to come back and retrieved before their journey home. The man then shouted goodbye the police will be in touch for the extra £80 you owe. What a hotel. Please avoid!!!
- Walking distance to Madame Tussaud's Wax Museum and London Business School
- WiFi in public areas (fees apply)
- 24-hour front desk
Located in Marylebone, Somerset Hotel is within a 10-minute walk of popular sights such as Madame Tussaud's Wax Museum and London Business School. This 20-room, 3-star hotel has conveniences like a 24-hour front desk. Located centrally in London, it's also close to ZSL London Zoo and Buckingham Palace.
All 20 individually decorated rooms provide phones and desks. For entertainment, guests can expect to find satellite TV. Beds sport premium bedding and bathrooms offer free toiletries.
Guests of Somerset Hotel enjoy features like WiFi in public areas. Front-desk staff are standing by 24/7 to assist with any requests.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 235 reviews