Somerset Hotel3.0 out of 5.0
Recent guest reviews
We needed a couple of cheap en suite rooms for our trip to Wembley. We got what we paid for. The hotel is being refurbished so the communal areas are in a bit of turmoil. The rooms were basic but clean with no frills. I didn't find it as bad as some of the previous reviews.
where do i start, my husband and i stayed in this hotel 18 years ago, and stayed in a family room and it was very good and clean, it had a lovely cafe and all was good, 18 years later, oh dear what a dive, entrance dusty and messy full of boxes with baby equipment, floors damaged in reception i tripped and nearly fell, hardly ever anyone at reception desk, claims to have free wi fi but does not work in rooms, no tea making facility had to ask for kettle and cups,they had to go out and buy us a kettle,the carpet was dirty, curtains hanging off the rails,small bath room so dirty the toilet was all brown at the bottom no plug for bath, toilet seat flew off when you sat on it, skirting boards filthy windows so dirty muck under furniture, radiator pipes leaking and botched up, damp on ceiling, and noisy is an understatement dont think they know how to close a door quietly, front door did not lock so open all night, and when i pointed out some of its failings the guy said it is a grade 1 listed building for its excuse,little does this guy know that none of its failings had anything to do with its grade 1 listing its just down right filthy, run down, noisy and needs shutting down, pictures are completely out of date the hotel looks nothing like the pictures and cafe i was told shut down 3 years ago, yet on web site it is showing as still running, there is everything wrong with hotel now and my husband and i was truly shocked it had completely gone down the nick, what a shame as this was a really good hotel 18 years ago, but that place needs a million quid if not more spent on it, the only good thing was the location and that is all, so i can safely say we will never recommend the hotel and will never stay ever again, i am sorry i have had to leave this awful report but it is all 100% true.
If you're looking to get no sleep, here every noise, have a cold shower and sleep in a dust filled room, this is the place for you! Bathroom: the side of the bath was missing, the toilet smelt and wasn't clean, there was no soap at all, no hot water either. The shower rail was held up with string on the vent that didn't work, meaning that everything was damp. Beds: Very uncomfortable and only one very flat pillow, tons of dust on the lamps above the beds There was also a huge gap under the door into the room, at least 5cm, which means there was always light coming through and you could literally hear everything in the corridor. The place is not soundproof at all. At 3am we were loudly woken up by the room in the hallway opposite. They could have been in our room it was so loud. Also, no wifi anywhere in the building apart from reception. The whole room was very unclean and covered with a coating of dust. If you're looking for a particularly bad hotel experience, then this is the place for you!
It should not be called a hotel - rather a hostel - even then that's an insult to some hostels. The room was disgusting - curtains from the 1970s with rips in, windows were rotten, bathroom awful - looked like it was just 'added' to the room... toilet was like the one my mum had in the 70s/80s - shower - well I don't want to say a thing...as for the bed - terrible. I now have awful back ache. it was noisy - probably because the windows were so bad...try getting them fixed, and being a central London location, double glazed perhaps? The arrogance of the owners is beyond me...just because it is central London and cheap does not mean you should keep the place like this. Totally disgusting. I don't care how cheap it was - it was disgusting. folk - don't do it - if you need a room urgently, got to a camping shop, buy a tent and blow up bed...plenty of parks around to camp in...
If you are looking for somewhere to get the basics and on a budget, this hotel will work for you. It's close to public transportation that made it easy to get where we wanted to visit. Rooms were a bit dirty and we had to leave the window open most of the time. Not fancy, but you can make it work.
This was my second time in this hotel and it was awful. The window is kept open from a piece of wood, so any kind of animal (mice) can go inside the room at any time. As the window is open day and night, during the night we were freezing because there was wind that came from outside. Out from our room there was other's people garbage and all the dirty bed sheets and bath towels were pile up on the floor. The curtains were dirty, the carpet for God's sake! There is no reception even though there is written that the reception service is available from 10.30 am to 5.30pm. No one was there.
Our hotel experience just went from bad to worse! When we first arrived we were early and asked if they could put our bags into storage, we were led down a dingy dark corridor to a bedroom that had clearly been used and stank where it hadn't been cleaned, we asked to use the bathroom and I wished we hadn't! The bathroom was disgusting, covered in hair and soaking wet. When we came back to change for the evening we were graced with our room and it was disgusting!! There were hairs in our threadbare bedding, there were clumps of hair dotted around the room, it looked like 2 women had had a cat fight there was so much hair!! We even found clumps stuffed down the back of the radiator! The main window had 3 smashed panes, 2 were boarded up and 1 was taped, not exactly safe! The bed side lights were missing their bulbs and then we discovered the bathroom.... The towels were dirty with makeup stains, the ceiling was caved in over the shower and looked like it was about the fall into the bath, it was also covered in mould and cracks. The toilet was soiled and dirty and we only had 1 toilet roll between 3 people! The worst part of our room had to be the bathroom, neither the cold water tap worked on the sink or on the bath!!! We called whoever was on the desk to come to our room to discuss what we had found and I have to say the poor chap (who wasn’t anything to do with management) did his best for us, he cleaned the hair, replaced the bulbs and gave us new towels but he couldn’t fix the tap and he said that it wasn’t working because the cold water had been turned off for pipe repairs. That was rubbish as the tap wouldn’t even turn! We were offered a new room which was just as disgusting but it only had 2 single beds and we needed three so instead we received 3 large bottled of cold water to use to brush our teeth with. This hotel was sold to us as a mid-upper price decent hotel, with good views, clean rooms and free amenities, well... I've seen teenage bedrooms in a better state than this place. The only good thing I can say is that the hotel is in an amazing location, 3 minute walk to the nearest tube, cafes around the corner and it's not too loud. Never, ever recommending this place to anyone! Stay clear!!
I booked this hotel because Adele was (supposed to be) playing and this hotel was fairly cheap. I thought I would ignore the reviews because I have previously stayed in many hostels so thought this couldn't be that bad. We arrived after a few drinks, expecting the worst and this hotel delivered- I should have had more to drink. One thing to say, don't stay here. I'd rather camp in a park.
Our twin room was on the very top floor, no lift so we had to lug our bags up several flights of stairs. The room was dilapidated at best, with 1940's utility furniture that was cheap and nasty (not retro cool as in some hotels). Hottest weekend of the year with no air conditioning, we literally could not breathe at night. The room and bathroom were in desperate need of a very deep clean, cobwebs hanging off the walls and thick piles of dust gathered around the radiator, anything that could not be moved is obviously given a quick hoover around. The windows have not been cleaned for years and are thick with grime, the curtains don't fit properly with wide gaps at either end allowing light in throughout the night. Worst of all was the bathroom - a tired shower curtain hung down into the bath, but only stretched along one side, so the shower water went everywhere. The basin taps were surrounded with filthy gunge and the toilet needed a good bleaching. There were no tea/coffee making facilities in the room and no sign or offer of the breakfast we had been led to believe was included. The beds were hard and uncomfortable, the room made us feel itchy and on the 2nd night I was bitten in the corner of my eye, I have no idea what bit me, but it must have been lurking in the room somewhere - I travelled home nursing a swollen and very painful eye. Considering the grimy room and absolute lack of facilities the price I paid for 2 nights (£256.50p) was extortionate. The only saving grace was the proximity to a Costa where we went for breakfast and also the Baker Street tube station, everything else about this hotel is appalling and I would not stay there again if they paid me.
Booked this through booking.com and had a few questions. Tried to email the hotel (via booking.com as instructed) and got the reply that I had to contact hotel direct. Tried ringing at all different times over a few days and never even once was the phone picked up. This all seems well dodgy to me. Have cancelled now and am cutting my losses.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 220 reviews