Somerset Hotel3.0 out of 5.0
Recent guest reviews
This was my second time in this hotel and it was awful. The window is kept open from a piece of wood, so any kind of animal (mice) can go inside the room at any time. As the window is open day and night, during the night we were freezing because there was wind that came from outside. Out from our room there was other's people garbage and all the dirty bed sheets and bath towels were pile up on the floor. The curtains were dirty, the carpet for God's sake! There is no reception even though there is written that the reception service is available from 10.30 am to 5.30pm. No one was there.
Our hotel experience just went from bad to worse! When we first arrived we were early and asked if they could put our bags into storage, we were led down a dingy dark corridor to a bedroom that had clearly been used and stank where it hadn't been cleaned, we asked to use the bathroom and I wished we hadn't! The bathroom was disgusting, covered in hair and soaking wet. When we came back to change for the evening we were graced with our room and it was disgusting!! There were hairs in our threadbare bedding, there were clumps of hair dotted around the room, it looked like 2 women had had a cat fight there was so much hair!! We even found clumps stuffed down the back of the radiator! The main window had 3 smashed panes, 2 were boarded up and 1 was taped, not exactly safe! The bed side lights were missing their bulbs and then we discovered the bathroom.... The towels were dirty with makeup stains, the ceiling was caved in over the shower and looked like it was about the fall into the bath, it was also covered in mould and cracks. The toilet was soiled and dirty and we only had 1 toilet roll between 3 people! The worst part of our room had to be the bathroom, neither the cold water tap worked on the sink or on the bath!!! We called whoever was on the desk to come to our room to discuss what we had found and I have to say the poor chap (who wasn’t anything to do with management) did his best for us, he cleaned the hair, replaced the bulbs and gave us new towels but he couldn’t fix the tap and he said that it wasn’t working because the cold water had been turned off for pipe repairs. That was rubbish as the tap wouldn’t even turn! We were offered a new room which was just as disgusting but it only had 2 single beds and we needed three so instead we received 3 large bottled of cold water to use to brush our teeth with. This hotel was sold to us as a mid-upper price decent hotel, with good views, clean rooms and free amenities, well... I've seen teenage bedrooms in a better state than this place. The only good thing I can say is that the hotel is in an amazing location, 3 minute walk to the nearest tube, cafes around the corner and it's not too loud. Never, ever recommending this place to anyone! Stay clear!!
I booked this hotel because Adele was (supposed to be) playing and this hotel was fairly cheap. I thought I would ignore the reviews because I have previously stayed in many hostels so thought this couldn't be that bad. We arrived after a few drinks, expecting the worst and this hotel delivered- I should have had more to drink. One thing to say, don't stay here. I'd rather camp in a park.
Our twin room was on the very top floor, no lift so we had to lug our bags up several flights of stairs. The room was dilapidated at best, with 1940's utility furniture that was cheap and nasty (not retro cool as in some hotels). Hottest weekend of the year with no air conditioning, we literally could not breathe at night. The room and bathroom were in desperate need of a very deep clean, cobwebs hanging off the walls and thick piles of dust gathered around the radiator, anything that could not be moved is obviously given a quick hoover around. The windows have not been cleaned for years and are thick with grime, the curtains don't fit properly with wide gaps at either end allowing light in throughout the night. Worst of all was the bathroom - a tired shower curtain hung down into the bath, but only stretched along one side, so the shower water went everywhere. The basin taps were surrounded with filthy gunge and the toilet needed a good bleaching. There were no tea/coffee making facilities in the room and no sign or offer of the breakfast we had been led to believe was included. The beds were hard and uncomfortable, the room made us feel itchy and on the 2nd night I was bitten in the corner of my eye, I have no idea what bit me, but it must have been lurking in the room somewhere - I travelled home nursing a swollen and very painful eye. Considering the grimy room and absolute lack of facilities the price I paid for 2 nights (£256.50p) was extortionate. The only saving grace was the proximity to a Costa where we went for breakfast and also the Baker Street tube station, everything else about this hotel is appalling and I would not stay there again if they paid me.
Booked this through booking.com and had a few questions. Tried to email the hotel (via booking.com as instructed) and got the reply that I had to contact hotel direct. Tried ringing at all different times over a few days and never even once was the phone picked up. This all seems well dodgy to me. Have cancelled now and am cutting my losses.
Hotel service is good and cooperative, price is cheaper amazingly for the location. Yes, its noisy but better than staying in dormitory. We did not try any breakfast or tea coffee so dont know about it. Room was clean and okay for staying one or two nights.
Everything is about to fall apart, beds are uncomfortable and broken, toilets make noise I don't know what and seems to be broken from everywhere, no hair dryer, no kettle. Booked three beds and I found only two and the pictures are totally misleading.
Good thing about the hotel was when we arrived early before the check in time we were able to keep our bags free in the hotel and the location was good, near the tube. Rooms were dirty and didn't look anything like the pictures on the website. There was no soap and when we asked for it from the staff, it never came. Keycards had to be recharged every day, like the staff didn't know at all how long we had booked the room for. There was no coffee machine available. One day after the cleaning had been done in our room, our door wasn't locked!!!! When i told the staff about it, he just winked his eye and said he would tell about it to the cleaner....
Permanent repairs, working tools and materials are all over the hotel. Terrible condition of the room, mold on the walls. Beds are literally breaking apart, sheets were not changed for a week we were there, mattresses underneath are filthy. Extra tiny TV, I think it was 14". Tiny bathroom, actually it was a part of the room enclosed with some cardboard walls. Cannot lock the door to the bathroom. The reception at lobby was permanently empty. We arrived by 21:00 (sent e-mails about late arrival a week before), had to wait a hour in lobby with kids and to call booking.com to find somebody to check us in. Huge windows, but it's impossible to open them to get some ventilation. No air conditioner. A weak WiFi only in lobby. No elevator. Great location, two subway and one national railway stations at walking distance. Stations for airport coaches meters away. Bus stations nearby. Pubs, cafes, grocery stores, Sherlock Holmes museum, Madame Tussauds, Regent's Park, everything at walking distance.
Stayed at this hotel for one night only as I needed to find a place close Baker Street Though centrally located It is a poorly managed show Shabby and shoddy are just some words to describe the place The family room was large but not at all well light dark and dingy The bathroom flush was out of order We left first thing in the morning I would not recommend this place to anyone whatsoever
- Walking distance to Madame Tussaud's Wax Museum and Royal Academy of Music
- Wired Internet in rooms (fees apply)
- WiFi in public areas (fees apply)
- Concierge services
Located in Marylebone, Somerset Hotel is within a 10-minute walk of popular sights such as Madame Tussaud's Wax Museum and Royal Academy of Music. This 20-room, 3-star hotel welcomes guests with conveniences like concierge services and a 24-hour front desk. Located centrally in London, it's also close to London Zoo and Buckingham Palace.
Start each morning off right with continental breakfast served for a fee.
All 20 individually decorated rooms provide phones and desks. Guests can expect to find satellite TV and stay connected with wired Internet. Beds sport premium bedding and bathrooms offer free toiletries.
Guests of Somerset Hotel enjoy features like WiFi in public areas. The 24-hour front desk has staff standing by to help with concierge services, and answer any questions about the accommodations.
Reviews from Trip Advisor
37% of guests recommend this hotelTotal of 207 reviews