If you are staying on the ground floor, getting around the hotel is fairly easy, but on the 4th floor, it is very tricky to get around. There are lots of twists and turns, the hallways somewhat narrow, the carpets too thick to easily haul luggage, and various stairs to go up and down. The lift is also very small and old. Overall, very 'quirky' (used to be 10 separate apartments). Staff was great, however, and Raphael made sure I was comfortable and happy with the room I finally ended up getting (on the ground floor). All the staff were friendly and helpful. No USB ports in any of the rooms however, only in the Business Office on the computers there, which was very inconvenient. But plenty of light in the rooms. Overall, although I wouldn't say it was great, it was a good experience.
The reason why I'm only leaving 2 stars is because while the hotel is very nicely situated in central London and close to everything (10 min walk to Harrods), I was disappointed with the amenities. I was given an 18 pound credit to use towards food and drinks at the restaurant, however when I went to the restaurant to use my credit, I was told by the hostess that I can only use it towards drinks because the manager told her NOT to take any "free" food orders while the kitchen is busy with paying customers. So that was that, and what I got were two very expensive cocktails (to which they add on a 2.25 pound "amenity" fee, so much for it being "free"). The second reason is that I was given a room close to the street, so the view was very nice, however the hotel is poorly sound isolated, so the 2 nights I was there I couldn't sleep at all because of the noise from the cars passing by through central London.
The location was great. The extras like the candy cart and $15 credit a day were a nice addition. The downside is the elevator size and the amount of stairs.
Close to tube station and plenty of close by restaurants of excellent quality. Lots of fire doors to got through was somewhat awkward to get to our room.
The hotel is in a great location. Had a nice meal in the hotel. It had great linens, a comfy bed, and service with a smile! We definitely would stay here again.
Nice hotel. The tube is located across the street. Good location. WIthin walking distance to the Natural History Museum and Kensington Palace. Was supposed to get a 2 hour early check-in; instead, my room was not ready for 45 minutes after check-in began. Had to wait for my room. Small sink and shower. Refrigerator was a bonus. Overall a great stay and the staff was extremely nice and very professional. Recommend this as a good place to stay.
Located in London City Centre, Radisson Blu Vanderbilt Hotel, London is within a 5-minute walk of Natural History Museum and within 15 minutes of other popular attractions like Imperial College London. This 215-room, 4-star hotel has a restaurant along with conveniences like a 24-hour gym and free in-room WiFi.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport Egyptian cotton sheets. Other standard amenities include espresso makers, laptop-compatible safes, and phones.
Guests of Radisson Blu Vanderbilt Hotel, London enjoy a 24-hour gym, free WiFi in public areas, and a conference center. Transportation is made easy with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, a computer station, and express check-in.
If you are staying on the ground floor, getting around the hotel is fairly easy, but on the 4th floor, it is very tricky to get around. There are lots of twists and turns, the hallways somewhat narrow, the carpets too thick to easily haul luggage, and various stairs to go up and down. The lift is also very small and old. Overall, very 'quirky' (used to be 10 separate apartments). Staff was great, however, and Raphael made sure I was comfortable and happy with the room I finally ended up getting (on the ground floor). All the staff were friendly and helpful. No USB ports in any of the rooms however, only in the Business Office on the computers there, which was very inconvenient. But plenty of light in the rooms. Overall, although I wouldn't say it was great, it was a good experience.
Dear MaryBeth,Thank you for taking the time to share your feedback with us. We sincerely appreciate the detailed review.We're glad to hear that our staff, particularly Raphael, were attentive to your needs and ensured your comfort. Our team is indeed one of our greatest assets, and it's heartening to know that their efforts made a positive impression on you.We acknowledge the architectural peculiarities of our establishment, given its rich history of once being separate apartments. While some guests do find its uniqueness charming, we understand that it might pose some inconveniences. We apologize for any difficulties you faced in navigating around, especially on the higher floors.Your observation regarding the USB ports is noted. As we continuously strive to enhance our guest experience, we will consider this feedback for our future improvements.Thank you for recognizing the ample lighting in our rooms and the overall positive aspects of your stay. We hope to welcome you back soon and aim to make your next visit even more seamless and enjoyable.Warm regards,Aleksandr RogovksiReception Manager
The reason why I'm only leaving 2 stars is because while the hotel is very nicely situated in central London and close to everything (10 min walk to Harrods), I was disappointed with the amenities. I was given an 18 pound credit to use towards food and drinks at the restaurant, however when I went to the restaurant to use my credit, I was told by the hostess that I can only use it towards drinks because the manager told her NOT to take any "free" food orders while the kitchen is busy with paying customers. So that was that, and what I got were two very expensive cocktails (to which they add on a 2.25 pound "amenity" fee, so much for it being "free"). The second reason is that I was given a room close to the street, so the view was very nice, however the hotel is poorly sound isolated, so the 2 nights I was there I couldn't sleep at all because of the noise from the cars passing by through central London.
Dear guest, Many thanks for your feedback. Please be assured that the point/s raised will be followed up by the relevant department in order to improve constantly our service for all our guests. Kind regards Guest Relations team
The location was great. The extras like the candy cart and $15 credit a day were a nice addition. The downside is the elevator size and the amount of stairs.
Dear JasonH, Many thanks for your feedback. We are very happy to hear that you liked our location and the extras that we can provide. Please be assured that the points raised will be followed up by the relevant department in order to improve constantly our service for all our guests. Kind regards Guest Relations team
Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team
Close to tube station and plenty of close by restaurants of excellent quality. Lots of fire doors to got through was somewhat awkward to get to our room.
Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team
The hotel is in a great location. Had a nice meal in the hotel. It had great linens, a comfy bed, and service with a smile! We definitely would stay here again.
Dear guest, Many thanks for your feedback. We are really glad to hear that you enjoyed your stay with us. Looking forward to welcoming you back here at the Radisson Blu Edwardian Vanderbilt Hotel soon. Kind regards Guest relations team
Nice hotel. The tube is located across the street. Good location. WIthin walking distance to the Natural History Museum and Kensington Palace. Was supposed to get a 2 hour early check-in; instead, my room was not ready for 45 minutes after check-in began. Had to wait for my room. Small sink and shower. Refrigerator was a bonus. Overall a great stay and the staff was extremely nice and very professional. Recommend this as a good place to stay.
Dear guest, Many thanks for your feedback. Please be assured that the point/s raised will be followed up by the relevant department in order to improve constantly our service for all our guests. Kind regards Guest Relations team
Dear Kate, It's wonderful to see your 4-star rating of Radisson Blu Edwardian Vanderbilt. Your feedback certainly brightens our day.Your rating suggests that you had a positive experience with us, and we're delighted to know this. At Radisson Blu Edwardian Vanderbilt, we are committed to providing superior service and comfort to our esteemed guests, and it's heartening to see that our efforts have been acknowledged.However, we also understand that there may be areas where we can improve to attain a perfect score in your eyes. We would genuinely appreciate it if you could share some more details about your stay. Your valuable insight can guide our continuous strive for improvement.We hope we'll have the opportunity to welcome you back again in the future, and provide you with an even better experience.Kind regards,