Park Avenue Baker Street3.5 out of 5.0
Recent guest reviews
My girlfriend and I stayed at this hotel overnight in November 2017 and were bitterly disappointed with our stay. For a 4 star hotel at £160 for the night we expecting a lot more than what we received. They gave us a basement room that over looked an air conditioning unit and the room itself was dated and dimly lit. We were woken at 6am to the fire alarm going off, which immediately panicked my girlfriend, after a couple of minutes it turned off, so I walked to reception to find out what was going on; they told me it was a false alarm that had been accidentally triggered by someone taking a shower. I was given no apology and no compensation for this. I would not recommend this hotel at all; for the money I would rather stay in a premier inn!
Simply an exceptional stay! Couldn't find any flaws in any aspect. Staff were really helpful and couldn't commend their assistance enough considering my circumstances. I was reluctant initially on few elements, reading reviews from other esteemed travellers, and as much as i respect everyone's opinion and evaluation of their experience and how it can differ from others. I do believe us travellers are quick to pass our judgement based on small niggles which could be constructive but at the same time quite harsh and detrimental to the hard work most of the businesses genuinely put on the daily basis. Consideration of the above situation forced me to start posting reviews myself too. I was allocated a room across the other side of the building in the lower ground floor while my colleague was in the main building. Surprisingly we both liked my room better, as all the interior of the rooms are identical so it was no pain crossing a road, in fact it was more spacious being in the lower ground. The room was equipped with everything I could possibly need during my week long stay and every time I requested the front desk for any additional items, it was arranged for. The breakfast had both English and continental range. Always replenished and hot, contrary to some reviews I read. So no issues on that front too. All and all a great place to stay while in London, particularly if you want to be close by to pretty much everything London has to offer. Recommended and would definitely stay again.
Spotlessly clean room - could not fault it in that respect. Modern decor, everything you need for a couple of nights break. Room was small but as we were out all day, not really an issue for price. I would return here as feel it's well located and great value for money. Staff all very helpful. Overall, a great little find
We stayed with another couple for a night in October and found the hotel very easily from Baker Street tube station. We had already read reviews that said the hotel was split across two buildings, one at either side of the street. We were allowed to check in before the 2pm time and shown to our rooms. The rooms were small but comfortable and clean and perfect for a one night stay. We stayed at the road side of the hotel and road noise was not a problem despite it being a Saturday night. The major problem of this stay was it's horrendous breakfast. We went for our breakfast at 9am but there were no clean tables. We hovered around waiting for the one waitress to clean the only table for 4, but she did not do so for some time. She seemed very busy and in the end we decided to gather our own cutlery and plates from the cupboards as we had nothing to eat our food with. The breakfast itself was a sham, with no glasses or fresh orange available, only 1 type of cheese and meat, a few croissants and cereals out. The hot breakfast was bare, with no eggs whatsoever and only a few cold bits of bacon and sausage ready to eat. Despite us being in the breakfast room for about half an hour, no fresh breakfast was brought out and we continued serving ourselves as the waitress disappeared for most of the time we were there. The hotel itself was lovely, but avoid the breakfast at all costs! What a waste of time!
I would have rated this much higher if the room was just a little bigger. The bed was very comfortable the bathroom was clean and modern, the staff were really nice. In fact all it needed was a bit more room and not be next to a noisy road. If you were just here to sleep for a night, well I have had much worse in London. In short, it was clean, comfortable bed and nice staff.
I stayed at this hotel for a couple of nights for business. Despite travelling at the beginning of October, there were cobwebs and spiders everywhere in time for Halloween! The room was on the top floor (approx. 5 flights of stairs - no lift). The curtains and floor were dirty and there had been no attention to detail in cleaning - think top shelves that contained dust. The walls were paper thin - I could hear everything in the room next door. Toiletries and tea / coffee were cheap, generic brands. Certainly a hotel not to be repeated.
I was speaking at a conference, so the organisers organised this room for us based on quality and price, so we cannot comment on the price or value for money. The main hotel is on one side of the room, but there is an annexe on the other side fo the road. On arrival, the staff were very friendly and organised for a member to show us to our room across the road; there was a sligth problem with our booking; the receptionist was not very active in fixing the problem, eg she could have asked a more senior memebr what to do but just said that she could not do anything; we got it sorted without too much bother. In the annexe, the stairs were OK, but there was no lift and the stairways were a little tired. Our room was a bit on the small side, but it was clean, tastefully decorated and comfortable. There was a small fridge and microwave which were clean, quiet and worked well; the room was well equiped with glasses and hairdryer and big TV - there was one set of sockets which included UK, USA and Europe and USB sockets. The ensuite facilities included shower, toilet and wash basin; it was small but clean, adequate space, well decorated and the hot water ran quickly. We were on the front, road side of the hotel and despite secondary double glazing, there was some noise from the road; since it was London, there were cars and people talking loudly in the street at all hours. We have stayed at other hotels near railway stations and airports that have been quieter, but that is the difference between a modern purpose built hotel and an old buidling of character that has been converted to a hotel. Breakfast across the road was in "the restaurant" which is a misnomer; we had a nice breakfast both english and continental (I had English, my partner had continental), it was calm, clean and the serveur was friendly and helpful. Would we go again? If we could get a room at the back of the hotel, yes, but I am not sure that one could specify this. I am also not sure how much it cost, but we appreciate that hotels in London cost a lot for less than one would get elsewhere. So we would consider it, but would not be driven to use it, unlike some other hotels; on the other hand, we would consider it unlike one other hotel that we would never visit ever again.
My wife and I booked an overnight stay on the recommendation of Secret Escapes. What a mistake! Neither the hotel or Secret Escapes warned us about an annex and it being across the road. This road is a 24 hour bus and taxi route and it wasn't that easy to cross. It was drizzling with rain and there no hotel umbrellas so we got soaked. Further we were not warned that there were no lifts and that the stairs were quite steep. I found them difficult to climb. Our room was small, tired, and not that clean. The shower door seal was coming off and there were unpleasant stains around the soap basket and shower tray. This is meant to be a no smoking hotel and yet we found two cigarette packets wedged between the wall and the bedhead on the far side of the bed. Obviously the room had not been thoroughly cleaned. The decor in our room, the stairway and hall were all 'down at heel' and needed refreshing. Breakfast was underwhelming. There was only one waitress who did her best but it took her nearly ten minutes to clear a table for us to use. We were greeted with one piece of cheese and one piece of ham on the cold plate, virtually no hot food in the heated trays, and a poor selection of fresh fruit. The coffee was bordering on the undrinkable. I cannot recommend this hotel and we will certainly never stay here again. I would question Secret Escapes decision to feature this hotel. The most concerning thing was that when we returned to our annex at 03:00 a.m. we found all the fire doors on every floor still wedged open. So much for the safety notice!
We stayed here for one night as part of a short break away, I had booked through Secret Escapes believing them to always offer a certain standard of hotel..... the hotel itself is actually based across two sides of a street, if you are on one side then you have to cross over the road in the morning for your breakfast - no heading to breakfast in your PJ's! Reception staff were friendly and a staff member escorted us across the street to our room. The room was small but had the amenities you would except, it was rather tired and worn though, as were the communal areas, halls, staircases which were actually quite grubby. Breakfast was a disappointment, very poor hot selection, just scraps left over, and no real attempt at service. Won't stay here again. Location is ok, a short walk from Baker Street station
We were treated to a night in this hotel by our daughters as part of a birthday present. We found the hotel to be very comfortable, the staff very efficient and helpful and our room very quiet. To be honest we couldn't really fault it. The only thing that stopped me giving it 5 stars was the restaurant where breakfast was served which reminded me of my old school dining room. Very basic and lacking any atmosphere.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 285 reviews