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Novotel London Waterloo

4.0 star property
Family-friendly hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Novotel London Waterloo

Relax in style with comfortable seating and a warm fireplace.
Stylish hotel with a brick facade and large windows, offering a modern urban retreat.
Relax by the fireplace in this cozy lounge area, featuring two sofas and a coffee table.
Relax in a spacious room with a large bed, wall-mounted TV, and a sofa, offering a view of the surrounding landscape.
Experience the hotel's inviting lobby, featuring a reception desk, comfortable seating area, and a grand piano.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Room service

Explore the area

Map
113 Lambeth Road, London, England, SE1 7LS
  • London Eye
    ‪12 min walk‬
  • Big Ben
    ‪15 min walk‬
  • Buckingham Palace
    ‪4 min drive‬
  • London (LCY-London City)
    ‪23 min drive‬

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Room options

View all photos for Executive Room, 1 Queen Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Executive Room, 1 Queen Bed with Sofa bed

8.4 out of 10
Very good
(6 reviews)
  • 344 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Queen Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Executive Suite, 1 Queen Bed with Sofa bed

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed, Accessible

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed, Accessible

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | 1 bedroom, minibar, in-room safe, desk

Executive Room, 1 Queen Bed

8.6 out of 10
Excellent
(4 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed

7.8 out of 10
Good
(29 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Premium)

1 bedroom, minibar, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed (Premium)

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Twin Room, 1 Queen Bed with Sofa bed

1 bedroom, minibar, in-room safe, desk

Superior Twin Room, 1 Queen Bed with Sofa bed

8.8 out of 10
Excellent
(38 reviews)
  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

London

Novotel London Waterloo places you in London City Centre, within a leisurely stroll of popular sights such as London Eye and Westminster Bridge. This 187-room, 4-star hotel has free in-room WiFi along with a gym and a conference center.

What's nearby

  • London Eye - 12 min walk - 0.7 miles
  • Westminster Abbey - 14 min walk - 0.8 miles
  • Big Ben - 15 min walk - 0.8 miles
  • Buckingham Palace - 4 min drive - 1.3 miles
  • Trafalgar Square - 4 min drive - 1.3 miles

Getting around

  • Lambeth North Underground Station - 9 min walk
  • Vauxhall Station - 14 min walk
  • London City Airport (LCY) - 40 min drive

Restaurants

  • ‪Florentine Restaurant & Bar - ‬7 min walk
  • ‪2 Love Tea and Coffee - ‬4 min walk
  • ‪Mezemiso - ‬5 min walk
  • ‪Riverside Cafe - ‬3 min walk
  • ‪Chino Latino - ‬6 min walk

About this property

Novotel London Waterloo

Family-friendly hotel with a fitness center and a 24-hour front desk
Guests of Novotel London Waterloo enjoy a gym, free WiFi in public areas, and meeting rooms. Self parking is available for GBP 24 per night. The front desk has multilingual staff on hand 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a conference center, a business center, and coffee/tea in a common area.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and free newspapers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Children under 16 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Bulgarian, English, French, German, Italian, Portuguese, Romanian, Slovak, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 24 per night)

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: GBP 21 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements

Things to do

  • Arcade/game room
  • Gym
  • Playground
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 15 per pet, per night, plus a deposit of GBP 15 per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 21 per person
  • Self parking fee: GBP 24 per night
  • Pet deposit: GBP 15 per night
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)
  • Housekeeping is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

London Waterloo Novotel
Novotel Hotel London Waterloo
Accor London Waterloo
London Novotel Waterloo
Novotel London Waterloo England
Novotel London Waterloo Hotel London
Novotel London Waterloo Hotel
Novotel Waterloo Hotel
Novotel London Waterloo
Novotel Waterloo
Novotel London Waterloo Hotel
Novotel London Waterloo London
Novotel London Waterloo Hotel London

Frequently asked questions

Are free cancellation options available at Novotel London Waterloo?

Novotel London Waterloo provides free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

What can I see near Novotel London Waterloo?

This hotel is situated in London City Centre within a short 14-minute walk of London Eye and also 15 minutes on foot from Big Ben. You'll also find Westminster Bridge and Westminster Abbey less than a mile away.

Is there parking available at Novotel London Waterloo?

Yes, parking is offered for GBP 24 per night. Electric car charging is also available for guests.

Does Novotel London Waterloo feature a casino?

No, Novotel London Waterloo doesn't have a casino.

Is there an indoor pool at Novotel London Waterloo?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Novotel London Waterloo?

Amenities that appeal to couples at this hotel include around-the-clock room service, a minibar, and a rainfall showerhead.

Are there hot tubs at Novotel London Waterloo?

No, this hotel doesn't have a spa tub.

Does Novotel London Waterloo have a restaurant that serves breakfast?

Yes, Novotel London Waterloo serves a full breakfast for a surcharge each morning at Elements.

Does Novotel London Waterloo allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Novotel London Waterloo for a fee of GBP 15 per pet, per night. A deposit of GBP 15 per night is collected.

Does Novotel London Waterloo have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Novotel London Waterloo?

The closest major airport to Novotel London Waterloo is London City Airport (LCY), which is 10 mi away (40 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 17.7 mi away (45-minute drive).

Are there rooms with balconies that I can book at Novotel London Waterloo?

No, there aren't any guestrooms with balconies at Novotel London Waterloo.

Novotel London Waterloo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1002 reviews
Rating 8 - Good. 334 out of 1002 reviews
Rating 6 - Okay. 100 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 25 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alex

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I do not recommend this hotel to anyone. All the rooms on the floor I stayed in did not have AC. When I approached the reception lady she stated she can’t do anything for us as all the rooms were “sold out” and the manager was not on site. She told us to call the agency we booked the stay with and have them deal with it. The room was extremely hot as it was 90 degrees outside. If you can do yourself a favor and avoid booking this hotel.
Stayed 1 night in Jul 2025

6/10 Okay

Xia

Traveled with family
Disliked: Amenities, property conditions & facilities
Great location but no the friendliest staffs.
Stayed 5 nights in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay x
Stayed 2 nights in Feb 2025

8/10 Good

Elisha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a good location. Was needing some minor maintenance attention and just some freshing up in the hallways primarily. The breakfast was fantastic and provided great value for everyone in our group.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kadirvel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2025

10/10 Excellent

Ma Merwina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was superb, thank you.
Stayed 3 nights in Jan 2025

10/10 Excellent

DIANA DE LA, MIAMI

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with nice views and helpful staff. Clean and welcoming. Very family friendly
Stayed 6 nights in Mar 2025

10/10 Excellent

DIANA DE LA, MIAMI

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with easy access to transportation. Quiet and with our room had a nice view of the skyline. Staff were incredibly helpful and accommodating

2/10 Terrible

Idelvys, MIAMI

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, I was unable to visit the Novotel London Waterloo due to an unforeseen fire at the airport that prevented me from flying. Despite the situation being entirely out of my control, the hotel handled it poorly and showed no understanding or flexibility. They refused to issue a refund, disregarding the exceptional circumstances. Based on this disappointing experience, I would rate the hotel zero stars. If you're planning a trip to London, I strongly recommend considering other accommodations.
Stayed 2 nights in Mar 2025

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in this hotel, as we were not able to travel to London because Heathrow Airport closed and our flight was redirected. They would offer any solution to accommodate this incident that was completely out of our control. They would not refund or issue a credit. Will not be staying here when we are able to get to London.
Stayed 3 nights in Mar 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this hotel is ok (good), not great, the rooms are small, but pretty clean.
Stayed 2 nights in Mar 2025

6/10 Okay

Mei

Traveled with family
Liked: Cleanliness
Good location, just the facility is old
Stayed 2 nights in Mar 2025

6/10 Okay

carrie

Liked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Megan

Stayed 8 nights in Mar 2025

10/10 Excellent

Megan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property. Would return again.
Stayed 5 nights in Mar 2025

6/10 Okay

mladen, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet in room dirty
Stayed 4 nights in Mar 2025

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Love how close everything was from the property! Would come back.
Stayed 2 nights in Mar 2025

6/10 Okay

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Nice staff and clean property. Rooms could have better ventilation and better design and functionality . Electrical outlets are insufficient and there aren’t enough places to hang towels or leave things. For a small room finding functionality to maximize space is key. Restaurant food is good and the breakfast buffet is convenient.
Stayed 4 nights in Mar 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this hotel. Being a family of four, staff was very accomodating to our needs. The executive suite was wonderful suited our needs perfectly. Dining in the restaurant was convenient when needed and the food was tasty. Location was fine if you dont mind a 10-15 minute walk to the underground. We had a wonderful stay in London.
Stayed 4 nights in Feb 2025

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

8/10 Good

Emily

Traveled with family
Liked: Property conditions & facilities, room comfort

Good stay, poor check in

It was a comfortable stay and the breakfast staff were very friendly. However check in was very poor and took a very long time. We were also given the wrong floor number. Having checked in online as instructed to do so, I was hoping for a quicker check in process. Perhaps it was a lack of staff? The lady did seem stressed. The shower wasn’t particularly clean either.
Stayed 1 night in Mar 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved that we booked two rooms and the hotel facilitated our group with adjoining rooms. Very nice hotel and in a quiet area
Stayed 2 nights in Feb 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Good shower and comfy bed. Staff all nice. Food good.
Stayed 3 nights in Feb 2025

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