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MSK The Whiteley

2.0 star property

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In-room safe, individually furnished, laptop workspace, blackout drapes
In-room safe, individually furnished, laptop workspace, blackout drapes
Terrace/patio
Shower, hair dryer, towels, soap
Restaurant

Reviews

5.0 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Explore the area

View in a map
66-68 Inverness Terrace, London, England, W2 3LB
  • Place, Queensway
    ‪2 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Hyde Park
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪60 min drive‬

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About the neighborhood

London

Located in London City Centre, MSK The Whiteley is within a 5-minute walk of Kensington Gardens and within 15 minutes of other popular attractions like Hyde Park. This 43-room hotel has in-room conveniences like refrigerators, microwaves, and coffee makers.

What's nearby

  • Queensway - 2 min walk - 0.1 miles
  • Westbourne Grove - 2 min walk - 0.1 miles
  • Kensington Gardens - 5 min walk - 0.3 miles
  • Hyde Park - 15 min walk - 0.8 miles
  • Kensington Palace - 15 min walk - 0.8 miles

Getting around

  • Bayswater Underground Station - 2 min walk
  • London (QQP-Paddington Train Station) - 14 min walk
  • London City Airport (LCY) - 67 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Blank Street Coffee - ‬3 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪Gold Mine - ‬3 min walk
  • ‪Bella Italia - ‬3 min walk

About this property

MSK The Whiteley

Guests staying at MSK The Whiteley enjoy free WiFi in public areas, express check-out, and a ballroom. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
Guests can expect to find free WiFi and wired Internet, along with 32-inch TVs. Refrigerators, microwaves, and ovens are other standard amenities. Housekeeping is available once per stay.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (40 inches high)
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Renovated entire property - October 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 30
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 17 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 225 per accommodation, per stay
  • Breakage deposit: GBP 225 per stay
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Masks are required at the property for guests without COVID-19 vaccination
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas for unvaccinated guests.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Whiteleaf
Whiteleaf Hotel
Whiteleaf Hotel London
Whiteleaf London
Whiteleaf Hotel London, England
Whiteleaf
Whiteleaf Hotel London England
Whiteleaf Hotel Hotel
Whiteleaf Hotel London
Whiteleaf Hotel Hotel London

Frequently asked questions

What can I see within easy reach of MSK The Whiteley?

This hotel is situated in London City Centre within a short 14-minute walk of Hyde Park and also 16 minutes on foot from Kensington High Street. You'll also find Kensington Gardens and Kensington Palace less than a mile away.

Is parking available on site at MSK The Whiteley?

No, there isn't parking at this hotel.

Does MSK The Whiteley feature a casino at the property?

No, MSK The Whiteley doesn't have a casino.

Is there an indoor pool at MSK The Whiteley?

No, there is no indoor pool at this hotel.

Is MSK The Whiteley a good place to stay for couples?

Couples staying at this hotel will value amenities like free wired internet, a kitchenette in some guestrooms, as well as a 24-hour front desk.

Are there hot tubs at MSK The Whiteley?

No, there isn't a spa tub at this hotel.

Does MSK The Whiteley have a restaurant with a breakfast menu?

No, MSK The Whiteley doesn't have a restaurant that serves breakfast.

Does MSK The Whiteley allow pets to stay free of charge?

No, pets aren't allowed at MSK The Whiteley.

Are there connecting rooms at MSK The Whiteley?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from MSK The Whiteley?

The closest major airport to MSK The Whiteley is London City Airport (LCY), which is 12 mi away (67 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.3 mi away (44-minute drive).

Are there rooms with balconies that I can book at MSK The Whiteley?

Yes, some guestrooms at MSK The Whiteley offer a balcony.

MSK The Whiteley Reviews

Reviews

5.0
Rating 10 - Excellent. 12 out of 250 reviews
Rating 8 - Good. 32 out of 250 reviews
Rating 6 - Okay. 65 out of 250 reviews
Rating 4 - Poor. 80 out of 250 reviews
Rating 2 - Terrible. 61 out of 250 reviews

5.0/10

Cleanliness

6.2/10

Staff & service

2.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Tiny room in a great location

I stayed here for 4 nights in April, in between moving house. I work in London so didn't need to spend much time in the hotel room which is probably a good thing as the room was tiny! I had a single room on the 2nd floor and it literally was a single bed in a room and not much else. The bed was comfy,the tv worked fine and wifi was ok so that was good. The staff on arrival were friendly - I didn't meet any more staff and didn't have any breakfast so can't really comment on those. The location was great - I went for a run around Hyde Park after work and Bayswater is just round the corner so plenty of restaurants and shops to visit. The bathroom was tiny but clean. Overall, if you suffer from Claustrophobia , don't stay here, but if all you want is a (tiny) bed in a good location then it's fine.
Verified

2/10 Terrible

Gladys

Degeulase
Stayed 3 nights in Jan 2020
Verified

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appallingly

On arrival at the whiteleaf hotel we found it to be closed down and looking like a building site. The telephone number is invalid and hotels.com were no help at all. We had nowhere to stay and had to find a last minute hotel. We are still trying to get our money back and absolutely disgusted with the lack of customer service aftercare.
Inside the whiteleaf hotel
Stayed 2 nights in May 2021
Verified

2/10 Terrible

Marcus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sunkhotell

Skitsunkigt hotell med svartmögel runt fönstret på rummet och sängarna var typ 4 ihopsatta dynor med kanter åt alla håll där man ligger. Vissa i personalen var ganska trevliga medans andra var bara besvärade av att få en fråga. Ingen frukost serverades fastän det stod det i annonsen när vi bokade hotellet! Vill du ha nån form av psykisk klåda ska du åka hit. Personligen kommer jag aldrig att besöka hotellet igen. Riktigt dåligt!!
Stayed 3 nights in Feb 2020
Verified

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Stuslig, slitent hotell med god beliggenhet.

Hvis du er på utkikk etter noe sentralt, veldig billig sted uten noe ekstra, kan dette være stede for deg. Da kan du ikke være nøye på støv, slitne rom og manglende housekeeping. De tømte ikke søppel på 4 dager. Jeg har vært her 4 netter og var nesten helt inneforstått med hva jeg hadde bestilt. Enerom i 3.etg med delt bad. Heldigvis vask på rommet. Toalettet var to trapper ned, dusjen var i 2.etg. Bittelite og ganske så skittent. Kjøpte meg en klut og vasket meg i vasken på rommet. Rommet var helt ok. Seng, ustøtt nattbord, liten pult og stort garderobeskap som helte gode 20 cm ut fra veggen øverst. Bra panelovn under vinduet og en ekstra på gulvet så det ble varmt og godt. Ingen TV, gratis WIFI. Så ingen dyr/insekter har ingen bitt etter 4 dager. Et stuslig hotell, men det kan hende jeg bor der igjen mest pga prisen og beliggenhet. Betalte 380 kr natta og kan ikke være kresen da.
Stayed 4 nights in Feb 2020
Verified

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not great

No breakfast as advertised. Generally decor very tied although some evidence of maintenance underway. Mattress wad so far overdue replacement
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to be like for this property.... even the tube closeness def. is not a + point.
Stayed 3 nights in Dec 2019
Verified

10/10 Excellent

Otmar

Liked: Staff & service, property conditions & facilities, room comfort

Alles soweit in Ordnung

Preis Leistung war voll in Ordnung!
Stayed 3 nights in Nov 2019
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!

The only good think about this hotel was location, close to tube station, shops and restaurants. With walking distance to Kensington Palace. Rooms were below standards, Room and bathroom were dirty and all you could smell was bleach. In the fridge were damp and juice which must have been there for weeks! Hotel is advertised with breakfast served, when we arrived it turned out that they do not serve breakfast since 6 months! That was the only reason why we picked this hotel. Overall very disappointing stay for the price we have payed. I do not recommend
Stayed 2 nights in Nov 2019
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bei Ankunft wurde uns ein nicht aufgeräumtes Und schmutziges Zimmer zugewiesen. Nach unserer Beschwerde deswegen mussten wir uns in ein Apartment etwas weiter weg begeben. 4.Stock, kein Lift, Schimmel im Badbereich und ein Bett aus zwei Sofateilen zusammengeschoben!!!! Nie mehr wieder!!!!!
Stayed 4 nights in Jan 2019
Verified

4/10 Poor

Mohamed Isbandi

Disliked: Cleanliness, property conditions & facilities, room comfort
if you looking for budget stay.. thats the place bt if you lookin for comfort..look for other hotel,overall cleanliness was ok..room was small with ensuite toilet.. shower was too small n sometime no hotwater.. not convenience if u bring lots of luggage coz no lift.. stairs all the way.. location was good, near 2 underground station, bayswater n queensway,restaurants open till late.
Stayed 2 nights in Dec 2018
Verified

8/10 Good

Daniele

Liked: Cleanliness, staff & service, room comfort

Great

Great location. Reception and breakfast staff very nice. Room was great. Only downfall is that we had no hot water for over 3 nights of our stay.
Stayed 7 nights in Dec 2018
Verified

4/10 Poor

Jeremie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pas de chauffage chambre humide pas d'eau chaude le soir hôtel très bien situé et personnel aimable
Stayed 3 nights in Dec 2018
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Hôtel trés bien situé Propreté OK. Salles de bain corrects Quand nous sommmes arrivées le 1er soir, nous étions ds un chambre au ss sol sans fenêtre, rien à voir avec les photos Petit dej trés moyen (café lyophilisé en sachet...), pas de boisson chaude pour les enfants. Servi dans une piece lugubre Personnel gentil en particulier la jeune femme qui fait la nuit en revanche la femme qui fait la journée en w.e (samedi et dimanche 8 et 9 dec) était ODIEUSE et trés desagréable. Hôtel vetuste et viellissant. Limite insalubre. Pas d'asc pourtant 3 étages A ne pas recommander d'autant qu'il y a plein d'hotel de qualité divers dans la rue. C'etait la 1ere fois, mais je ne passerai plus par le site de Oui SNCF pour reserver un hotel
Stayed 2 nights in Dec 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is filthy, broken shower, no hot water, dirty walls, ripped stair carpets and general disregard. Appalling place... do not book this hotel
Stayed 2 nights in Dec 2018
Verified

2/10 Terrible

Lone

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dårlig, dårlig, dårlig

Hotellet er meget dårlig, var der i 4 nætter hvor der ikke blev gjort rent eller fik nye håndklæder, måtte selv finde wc parpir i et skab da der sket ikke var noget service på værelserne når du først var der, det ene værelse var der ingen vand så man kunne bade eller skylde wc’et ud. Kan ikke anbefales
Stayed 4 nights in Nov 2018
Verified

4/10 Poor

Verified traveler

Quite old, poor maintenance, poor cleaning,
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Stewart

Dirty room , poor check in-you need photo identification which I was not told about before. Breakfast was awful. I will stay with the bigger chains in future
Stayed 1 night in Nov 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading

The pictures here on the app where misleading. The room my wife and I stayed in was not in the best condition. The room was not shown in any pictures posted on the app.
Stayed 2 nights in Nov 2018
Verified

6/10 Okay

Thomas

Disliked: Cleanliness, property conditions & facilities

Slitent

Møkkete og veldig slitt. Lite trøkk i dusjen, og vonde senger. Helt ok for prisen antar jeg.
Stayed 4 nights in Nov 2018
Verified

2/10 Terrible

Saray

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Es un hotel en muy malas condiciones Limpieza fatal en los 4 días Nadie vino a limpiar la habitación a pesar de decírselo . La habitación nada que ver con la fotografía de cuando contratemos el viaje : colchones en mal estado hasta rotos armarios las puertas desencajadas ahujeros en el suelo de la habitación un auténtico horror
Stayed 3 nights in Nov 2018
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I took a single room with shared barhroom. Room was ok, but toilets and shower in a diferent floor. Shower's condition, very poor, small, not clean. I would not recommend this hotel. Paid way too much for what it offers.
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was supposed to be a superior room, unfortunately tje shower would only allow cold water to flow. After complaining about this 3 days in a row was told, they know theres a problem with the system but can't do anything about it. There was also no maid service, the bed was never made and the tea/coffee was never replenished. Very poor standard hotel.
Stayed 5 nights in Oct 2018
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Es un hotel bien ubicado, es lo mejor del hotel. La habitacion angosta, hotel sucio, nada q ver las fotos de la aplicación con la realidad.
Stayed 2 nights in Oct 2018
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Zimmer war auf der 3.etg. neben einem lauten alten Boiler, trotzdem war das Duschwasser kalt. Das Hotel ist i.A. heruntergekommen. Wir sind auf der im Internet abgebildeten Eingangshalle hereingefallen.
Stayed 3 nights in Oct 2018

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