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MSK The Whiteley

2.0 star property
Hotel with a 24-hour front desk, 4-minute walk to Kensington Gardens

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In-room safe, individually furnished, laptop workspace, blackout drapes
Bathroom | Shower, hair dryer, towels, soap
Terrace/patio
Restaurant
In-room safe, individually furnished, laptop workspace, blackout drapes

Reviews

5.0 out of 10

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Kitchen
  • Free WiFi

Explore the area

View in a map
66-68 Inverness Terrace, London, England, W2 3LB
  • Place, Queensway
    ‪2 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Hyde Park
    ‪10 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

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About the neighborhood

London

Located in London City Centre, MSK The Whiteley is within a 5-minute walk of Kensington Gardens and within 15 minutes of other popular attractions like Hyde Park. This 43-room hotel has in-room conveniences like kitchenettes, refrigerators, and microwaves.

What's nearby

  • Queensway - 2 min walk - 0.1 miles
  • Westbourne Grove - 2 min walk - 0.1 miles
  • Kensington Gardens - 3 min walk - 0.2 miles
  • Paddington Central - 10 min walk - 0.6 miles
  • Hyde Park - 10 min walk - 0.6 miles

Getting around

  • Bayswater Underground Station - 2 min walk
  • London (QQP-Paddington Train Station) - 14 min walk
  • London City Airport (LCY) - 67 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪Bella Italia - ‬3 min walk
  • ‪Gold Mine - ‬3 min walk
  • ‪Bella Italia - ‬3 min walk

About this property

MSK The Whiteley

Hotel with a 24-hour front desk, 4-minute walk to Kensington Gardens
Guests staying at MSK The Whiteley enjoy free WiFi in public areas, express check-out, and a ballroom. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.
Guests can expect to find free WiFi and wired Internet, along with 32-inch TVs. Kitchenettes, refrigerators, and microwaves are other standard amenities. Housekeeping is available once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (40 inches high)
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Renovated entire property - October 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 30
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 17 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 225 per accommodation, per stay
  • Breakage deposit: GBP 225 per stay
  • Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: GBP 30 (subject to availability)
  • Late check-out fee: GBP 30 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Masks are required at the property for guests without COVID-19 vaccination
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas for unvaccinated guests.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Whiteleaf
Whiteleaf Hotel
Whiteleaf Hotel London
Whiteleaf London
Whiteleaf Hotel London, England
Whiteleaf
Whiteleaf Hotel London England
Whiteleaf Hotel Hotel
Whiteleaf Hotel London
Whiteleaf Hotel Hotel London

Frequently asked questions

What can I see within easy reach of MSK The Whiteley?

This hotel is situated in London City Centre within a short 14-minute walk of Hyde Park and also 4 minutes on foot from Kensington Gardens. You'll also find Kensington Palace and Kensington High Street less than a mile away.

Is there parking available at MSK The Whiteley?

No, this hotel doesn't offer parking.

Does MSK The Whiteley feature a casino at the property?

No, MSK The Whiteley doesn't have a casino.

Is there an indoor pool at MSK The Whiteley?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at MSK The Whiteley?

Couples staying at this hotel will appreciate amenities like a kitchenette and free Internet access as well as a 24-hour front desk.

Does MSK The Whiteley have a hot tub?

No, there isn't a spa tub at this hotel.

Does MSK The Whiteley have a restaurant with a breakfast menu?

No, MSK The Whiteley doesn't have a restaurant that serves breakfast.

Does MSK The Whiteley allow pets to stay free of charge?

No, pets aren't allowed at MSK The Whiteley.

Are there connecting rooms at MSK The Whiteley?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from MSK The Whiteley?

The closest major airport to MSK The Whiteley is London City Airport (LCY), which is 12 mi away (67 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 15.3 mi away (44-minute drive).

Can I book a room with a balcony at MSK The Whiteley?

Yes, some guestrooms at MSK The Whiteley offer a balcony.

MSK The Whiteley Reviews

Reviews

5.0
Rating 10 - Excellent. 12 out of 250 reviews
Rating 8 - Good. 32 out of 250 reviews
Rating 6 - Okay. 65 out of 250 reviews
Rating 4 - Poor. 80 out of 250 reviews
Rating 2 - Terrible. 61 out of 250 reviews

5.0/10

Cleanliness

6.2/10

Staff & service

2.0/10

Amenities

4.2/10

Property conditions & facilities

Reviews

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appallingly

On arrival at the whiteleaf hotel we found it to be closed down and looking like a building site. The telephone number is invalid and hotels.com were no help at all. We had nowhere to stay and had to find a last minute hotel. We are still trying to get our money back and absolutely disgusted with the lack of customer service aftercare.
Inside the whiteleaf hotel
Stayed 2 nights in May 2021

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

Not great

No breakfast as advertised. Generally decor very tied although some evidence of maintenance underway. Mattress wad so far overdue replacement
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing to be like for this property.... even the tube closeness def. is not a + point.
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid!

The only good think about this hotel was location, close to tube station, shops and restaurants. With walking distance to Kensington Palace. Rooms were below standards, Room and bathroom were dirty and all you could smell was bleach. In the fridge were damp and juice which must have been there for weeks! Hotel is advertised with breakfast served, when we arrived it turned out that they do not serve breakfast since 6 months! That was the only reason why we picked this hotel. Overall very disappointing stay for the price we have payed. I do not recommend
Stayed 2 nights in Nov 2019

4/10 Poor

Oscar

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2019

2/10 Terrible

Ala

Stayed 2 nights in Nov 2019

4/10 Poor

Mohamed Isbandi

Disliked: Cleanliness, property conditions & facilities, room comfort
if you looking for budget stay.. thats the place bt if you lookin for comfort..look for other hotel,overall cleanliness was ok..room was small with ensuite toilet.. shower was too small n sometime no hotwater.. not convenience if u bring lots of luggage coz no lift.. stairs all the way.. location was good, near 2 underground station, bayswater n queensway,restaurants open till late.
Stayed 2 nights in Dec 2018

8/10 Good

Daniele, malta

Liked: Cleanliness, staff & service, room comfort

Great

Great location. Reception and breakfast staff very nice. Room was great. Only downfall is that we had no hot water for over 3 nights of our stay.
Stayed 7 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is filthy, broken shower, no hot water, dirty walls, ripped stair carpets and general disregard. Appalling place... do not book this hotel
Stayed 2 nights in Dec 2018

2/10 Terrible

Stewart

Dirty room , poor check in-you need photo identification which I was not told about before. Breakfast was awful. I will stay with the bigger chains in future
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Misleading

The pictures here on the app where misleading. The room my wife and I stayed in was not in the best condition. The room was not shown in any pictures posted on the app.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I took a single room with shared barhroom. Room was ok, but toilets and shower in a diferent floor. Shower's condition, very poor, small, not clean. I would not recommend this hotel. Paid way too much for what it offers.
Stayed 2 nights in Oct 2018

2/10 Terrible

James, Cambridge

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was supposed to be a superior room, unfortunately tje shower would only allow cold water to flow. After complaining about this 3 days in a row was told, they know theres a problem with the system but can't do anything about it. There was also no maid service, the bed was never made and the tea/coffee was never replenished. Very poor standard hotel.
Stayed 5 nights in Oct 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Tired and needs complete renovation

Cheap but wouldnt recommend staying here. Dirty, tired, no hot water, collapsing bed, windows falling apart, mould in bathrooms, damp smell in corridors and room. Best avoided until refurbished.
Stayed 1 night in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Never again

The room was dusty and very damp
Stayed 1 night in Oct 2018

8/10 Good

Stephen

Liked: Staff & service

Budget Hotel In Great Location

The staff were friendly and helpful, but there was no lift so I could not carry my suitcase up to the third floor. Bayswater is a great location for food, drink and Kensington Gardens!
Stayed 1 night in Oct 2018

6/10 Okay

Yasser

Liked: Cleanliness, room comfort

Convenient, nothing exceptional,

convenient room - however in the basement, not the same room I booked online (the other one looked more spacious and special), wifi interrupts a lot
Stayed 1 night in Oct 2018

6/10 Okay

Clive

Disliked: Property conditions & facilities, room comfort

Ok just for 1 night literally as a base

Was ok just for the one night. Very shabby, curtains hanging off, room was scruffy. Were told that the door key card may not work as batteries on doors needed replacing and the maintenance guy had been called. We were lucky but there were others in the reception that couldn't get in their room!! Beds were extremely uncomfortable and pillows ere virtually non existant.
Stayed 1 night in Dec 2017

8/10 Good

Robin

Liked: Cleanliness, staff & service

WhiteLeaf stop over.

Room was small but adequate for three adults. Bathroom and linen super-clean and fresh, no stains, mould etc. Bed linen clean and fresh. Beds a little hard and pillows thin and not enough. Staff very friendly and helpful. Breakfast was excellent and plenty. Mix of Continental/American/British. On check out we asked to leave our bags and they immediately said yes. We collected it at around 3pm with no issues. If you want a luxury 4/5 star hotel that you can lounge around in, watch TV and ignore the sights of London then don't stay here. Somewhere to sleep have breakfast and spend the days sightseeing then it is a good place. Nearest tube 3/4 minutes walk, Hyde Park several minutes walk and from there Museums, Albert Hall therefore very close and Central London a pleasant walk through the Park as is Buckingham Palace.
Stayed 1 night in Oct 2017

4/10 Poor

michael, nyc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

I need a penicillin shot after staying here.

So much terribleness. It’s rundown. Plaster separated from the wall stimuli on the tables. Dirty bathrooms with tons of rust. And the shower didn’t drain. I had to actually stop the shower to avoid it over flowing. When I checked out I sat in the lobby for about 45 minutes planning my day trip and heard 4 people complain about their rooms: 1- no light in the bathroom 2- dirty 3- the best (a literal hole in the ceiling next to the light fixture). Free breakfast and it was scrambled eggs toast etc... not bad at all.
Stayed 1 night in Oct 2017

6/10 Okay

Miriam

Stayed 3 nights in Sep 2017

4/10 Poor

Mike, London

Disliked: Property conditions & facilities

Hotel near Queensway

I object to the fact that although I paid by card in advance, the hotel insisted on photo ID which i had not been warned about and was in any case unnecessary, and then for my credit card details again. I was made to feel like a criminal. The room was pokey and breakfast started too late for me to have any.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

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