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Hyatt Regency London The Churchill

5.0 out of 5.0

Recent guest reviews

We had a very nice stay here. Very friendly staff. Rooms are modern, clean and quiet but typical European small. It is on the expensive side but in line with other hotels in the city. Restaurant is good as well.

The hotel has a very excellent and central location and the stay was comfortable. Walking distance from Oxford Street, Baker Street, Hyde Park and Marble Arch Station. It was a bit on the expensive side but made up for it because of the location.

I know central London is expensive but >£300 a night for a smallish room? Really? Staff were excellent, no complaints about the service, but as an infrequent visitor I am just still in shock at the costs.

Paid nearly £350.00 for the night and it genuinely is a glorified 3* hotel. The decor is nice but what a basic room. The check-in was hard work. The gentleman was friendly but both my Mother and I struggled to understand what he was saying with such a heavy accent. I hate hotels in London who greet you with someone who is not British or at least, can hold a clear English conversation! No instructions for the TV so I did not know until too late that movies were available although there is an average £12.00 fee. The TV does not go louder than 20 which you think would be sufficient but i had to sit real close. The WiFi connects but doesn't work and nowhere to play music from. Later in the day, we tried to sit in the bar, on the terrace to which we were told there is a minimum spend of £30.00 per head now, because they have won an award for it. Even though for a 12-hour stay, I was already paying £350.00 and willing to spend more but the context in which it was relayed was not acceptable. To make matters worse, the terrace was only approximately 40% full. The bar service is not friendly or forthcoming. Considering just two of us, spent a further £150.00 just on drinks and a light bite before our theatre trip, to then return and be told the empty tables were reserved for someone coming in ten minutes. We waited for 39 minutes and there was no one in attendance so we asked if we could sit in, having already paid another £45.00 in drinks, to which we were told another ten minutes to wait to see if they turned up. I told them to keep the table and left. They missed out on a large drinks tab as we would have sat there all night. Toilets have some ridiculous cleaning apparatus attached which is pointless and I wish they had spent the money on better staff or made the room at least 4*. A few good things, the bed was very comfortable and a genuine double bed plus the location is great. When the bar issues were raised with Reception on checkout the Receptionist was extremely apologetic and wiped the last bill off our tab which was a nice gesture. Apparently as guests of the hotel, we should never have been asked for a minimum charge. Hard work customer service and a boring room means I would not stay here again nor would I recommend.

I spent a couple of nights on this hotel. I used the Heathrow Express and walked less than 15 minutes to this property (while the distance is not tiring, it’s somewhat tricky as there is not a straight line). When I got there, check in process was very efficient, staff were incredibly kind. While I booked a regular room (Queen bed, less than 300 GBP per night), thanks to the fact of being a Hyatt Globalist member and as I checked in during the weekend (less occupied hotel) I was upgraded to a suite (room 245). The suite was large and comfortable (2 bathrooms, living room, huge desk and king bed), and I was also granted access to the Regency Club (which is strangely divided in two different lounges). During my stay I used the underground for transportation (mainly Mable Arch station, 5 minute walk from the hotel). This Hyatt is located on a very nice neighborhood and has a beautiful park in the front of the building (but it is private property and cannot be accessed). This might be one of the best experiences I’ve ever had with this brand. I was expecting a very nice room but I was sincerely surprised and definitely would go back.

I only stayed for one night, location is great, ideal if you want to shop as it's behind Oxford Street. The rooms are lovely and very modern, the bed was super comfortable and I enjoyed the walk in shower. The toilet was very hi-tech, with a heated toilet seat. They have put a lot of though into the bedrooms. Breakfast was tasty however it was self service, I prefer to be served but it was very good for the price. This hotel is very large and busy, a little on the noisy side. I usually prefer to stay in smaller and quieter hotels. It's perfect for families and business.

I stayed just one. Isn't but reception was quick and easy check in. My room was clean, well furnished and fresh. Very good location close to selfridges and oxford street shops. Staff were helpful, especially the concierge getting my luggage and a cab for me. Thank you.

This is by far my favorite hotel experience here in London. Hyatt Churchill centrally located and just a few blocks away from Oxford street and some of the finest restaurants in the area. Once you walk into the lobby you are treated with charming British decors and flooring and the bar area is conveniently located just to the left of the lobby. The hallway for the elevators leading to the rooms are nice and roomy and having an electric key definitely make entry to your room a snap. Inside the guest rooms you are treated with nice carpeting and high thread count sheets and a very comfortable bed. The bath room has over head rain style shower with plenty of heat and water pressure. The toilet has the latest heated and cool features along with wash mechanism. The mini bars are nicely stocked with complimentary bottle water and fruit. I stayed on the 6th floor club room which also gives you access to the 8th floor Club Lounge. The lounges are posh and perfect for morning breakfast and afternoon snacks. This is great for doing a little work or just relax in comfort with a good book. I also ordered room service during my stay for dinner and the quality of their food is definitely top notch. I was pleased with my stay and with excellent service and accommodations I will definitely be returning to this hotel whenever I am visiting London.

Beautiful hotel. Just going through a remodel - so it's only going to get better (!). We will stay here again for sure. This would have been a 5-star rating - but - unfortunately, there was a guest in a nearby room who kept smoking in the middle of the night, two nights in a row, and the cigarette smoke came into our room through the vents. Not fun to wake up to in the middle of the night. Initially the staff wasn't helpful, despite it being a nonsmoking hotel. Fortunately, Patrick on the Hyatt staff was AMAZING and made things right. Without Patrick jumping in to resolve the situation, it wouldn't have been a good stay - but he saved the day. Thank you, Patrick! Re: food — Room service is incredible and very prompt. Overall, everyone was very kind and helpful.

This is an older property needing updating. Very friendly staff, great location between marble arch and oxford circus. You can walk to Covent Garden or Notting Hill (other direction). They were kind enough to give us a room upgrade and something sweet to celebrate my birthday. Very quiet area.

30 Portman Square London England

Hotel highlights

  • Walking distance to Selfridges and Marble Arch
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Marylebone, Hyatt Regency London The Churchill is adjacent to Selfridges and within a 5-minute walk of other popular sights like Marble Arch. This 5-star hotel has 440 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center. It's in central London and also close to Buckingham Palace and Royal Albert Hall.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is available for a fee.


Rooms

Hyatt Regency London The Churchill's 440 rooms are recently renovated and provide iPod docks, minibars, and coffee makers. 25-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Safes, phones, and desks are other standard amenities.


Property features

Renovated in 2016, Hyatt Regency London The Churchill offers a fitness center, free WiFi in public areas, and 11 meeting rooms. For transportation, you can make use of an airport shuttle, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a business center, a computer station, and express check-in.

Room options

Double Room, 1 King Bed, Garden View

King 1 | Sleeps 3

Club Room, 1 King Bed

King 1 | Sleeps 3

Standard Room, 1 King Bed

King 1 | Sleeps 3

Twin Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 2249 reviews