Hyatt Regency London The Churchill5.0 out of 5.0
Hyatt Regency London The Churchill5.0 out of 5.0
Recent guest reviews
I rarely post such negative reviews for a five star hotel but several negative experiences have culminated to this review. We stayed for 5 days 4 nights. We tried to check in around 2 pm on a Friday. No rooms were available and we waited until 3:30 pm. Still no rooms available. Standard check in time should be 3 pm. It was only until I complained to the front desk that they finally gave me a room! Next few days the elevators were broken. At one point all three of the elevators were broken and people had to go on the freight elevator. Another day, they didn’t even bother cleaning our room and there was a fire drill that almost woke up our sleeping baby. For $800/night, we did not even receive the standard service of a three star hotel.
I was very disappointed in my stay at this particular Hyatt. One of the elevators was down the entire duration of my stay (9 days). This resulted in very long waits for the elevator and severe overcrowding during popular times. Also, they have no convenient stair access, so even though I was on the 2nd floor, I was forced to always use the elevator. Second, there were multiple days that housekeeping did not even bother to show up to my room to tidy up, despite me never using a privacy sign and me always being out of the room by 7am every day. Last, the most frustrating part, the housekeeping lost one of my possessions that I left on the bed. The hotel refused any responsibility and told me there is no proof and to call the police if I am not satisfied with their findings. Hyatt has just lost a dedicated Rewards member. I will certainly take my business elsewhere for all future travels.
Had high hopes, given the location (close to Marble Arch), the Hyatt brand and the “Churchill” affiliation, but oh dear what a disgrace. As Globalist customers, we can say with confidence this property is a brand anomaly. After queuing for 20 mins to check in, standing amongst only 2 other customers but 12(!) black dressed employees that do nothing. We were told we could have checked in on the 8th floor but glad we didn’t try for reasons I’ll get to. Our young receptionist was seemingly incapable of doing much but running off to consult with a supervisor in the back room... Once dispatched from reception, we herded to the single working lift ( 2 of 3 out of service) and waited at least 15 mins to pack in like animals with our luggage to finally get to our room, which was wonderfully decorated with flowers and card to welcome a different couple(!). Our keys stopped working three times during a 48 hour stay. The lounge was overrun by huge families with badly behaved children - breakfast was an ordeal. The poor single attendant struggling to keep order. Given the 8th floor transitions and the lift situation, it meant stairs were needed to be used to keep sane...the great back of house experience of dirty unclean stairwells with bare concrete stairs reminiscent of bad secondary schools rather than a Hyatt charging > 500 a night!! The stairs naturally dump you in the 2nd class citizen area with the smokers where you have to dodge the valet drivers running you over. With less than 50% of the lifts in use, the visiting reception to re-enable key nonsense was a horrible 30 min ordeal..the receptionist kindly told me we could call and they would run up with new keys - she looked bewildered when I asked how we would do that if we couldn’t open the room to use the phone?! On no less than 3 occasions did a black dressed person in the lobby welcome us back and hoped we were enjoying our stay...even when we quipped ‘not really’, no-one even blinked. I feel strongly that firing a couple of them, saving the salaries and using the budget for a lift maintenance contract would be better hotel operations. The room was modernized and not at all bad except the usability of the bathroom, that was frankly smaller than an aircraft toilet, but well decorated nonetheless. Thankfully the location of the hotel meant it was easy to stay outside of it for 12 hours at a time. Marble Arch is super close. Hyatt should be embarrassed. We thought we could feel Churchill spinning in his grave but that was just the thunder of kids running up the halls. We will not return...too many nice hotels in London to repeat this nonsense.
The staff is absolutely fabulous. Checkin took a long time. Elevators where not working. Room is extremely small and not top clean (bathroom). No coffee machine in the room. The hotel is located in a nice area.
Great location; easy access to the Tube and walking distance to Hyde Park. If you’re shopping Oxford Street is your street and it is a 1 minute walk from the hotel. Nice rooms and good breakfast! Edward Road is around the corner where you will find middle eastern food 24/7.
Great place to have a cigar. Very nice selection of expensive cigars. They have a 40 pound minimum spend per person but you can smoke your own cigar and just get a few of their great cocktails and it is covered. A nice patio that is very cigar friendly. They seem to put out reserved signs randomly to allow them to decide who can sit where. This allows them to ensure regulars or cigar smokers get preference on the patio. A pleasant experience that I will repeat.
We had a lovely time at this well appointed excellently situated hotel. The concierge staff were extremely helpful in accessing tickets and reservations to suit the needs of our large family group. With their help we go to see sold out exhibits and sporting events.
The classic elegance of The Churchill and the welcoming staff, combine to make this our favorite hotel in London. We are welcomed back so warmly that it feels like coming home. The peaceful ambience makes a wonderful contrast to the hustle and bustle of the city outside the front doors.
The Hyatt - The Churchill is a very nice hotel where you can based yourself when exploring London. Nice location near Marble Arch / Hyde Park. That is a great positive for me since I am a runner. Tube station is a short 5 minute walk from the hotel. The staff is very friendly, the room are nice, the internet is fast and good food. Totally recommended. It can be pricey, especially during high season.
Just returned from a stay at The Churchill with my husband and 2 adult sons. The hotel is in a great location, and has lovely rooms and terrific service. We found the breakfast in The Regency Club to be fresh and varied, and really appreciated the overflow room for those of us that want a bit more quiet. Though our room was on the small side (to be expected in a city like London), it was beautifully appointed and spotlessly clean. The lobby restaurant was outstanding. All in all an excellent choice and a well run hotel.
- Steps from Oxford Street and Baker Street
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in London City Centre, Hyatt Regency London The Churchill is next to popular attractions like Oxford Street and Baker Street. This 5-star hotel has 440 rooms and welcomes guests with a restaurant, free in-room WiFi, and a fitness center.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with full breakfast, available for a fee.
Guests can expect to find free WiFi and 25-inch an LCD TV with cable channels and pay movies. The bathroom offers hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include an iPod dock, a minibar, and a coffee maker.
Renovated in 2016, Hyatt Regency London The Churchill offers a fitness center, free WiFi in public areas, and a business center. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a computer station, express check-in, and express check-out.
Reviews from Trip Advisor
84.0% of guests recommend this hotelTotal of 2976 reviews