This is a bit strange because I haven’t actually stayed here. However, I phoned to cancel my reservation due to personal reasons and the receptionist was very polite and extremely helpful. Since I booked through an online retailer I needed to phone and cancel through them. However, this online website were not helpful at all and told me I had to ring the hotel and get them to ring up the online retailer to cancel. I explained I didn’t think this was fair to ask a hotel to do this but they were insistent. Anyway, I phoned Winchester back and their lovely receptionist was very kind, confirmed my details and spoke to the online agent to ensure my booking was cancelled. So although I cannot recommend the hotel itself to stay in, I can certainly recommend their customer service and how willing they are to go beyond what is necessary.

We three adults wanted an early start from St Pancras Station. This hotel was minutes walk away, so ideal. The room was basic, but roomy and clean, and very nice bed linen. The breakfast was a very pleasant surprise, we had full English, choice of cereal, juice etc, and lots of it! We were able to eat at 7 a.m. for our early train. Good value. Good location with plenty of places nearby to see and eat.

Pretty basic but convenient for Kings Cross and getting about across London. Clean with no frills, 24hr reception is useful. Breakfast ok, just a bit bang average. Would be nice to expect fresh hot food, but still edible.

The HW is in an old Georgian home with typical European thin walls and small rooms. No lift, and no AC. However, the staff, the breakfast, and the location more than make up for any inconveniences! A full English breakfast with toast, egg, beans, sausage and bacon, and juice, and yogurt for the taking. A very friendly and helpful front desk, and did I mention they are a 5 min walk from Kings Cross/St Pancras? If you need a clean, small room that is very close to the Station, and a very good breakfast with a very helpful staff, this hotel is for you! A tip: The address is Argyle Sq, and if you walk down Crestfield from the Station, it turns into Argyle.

This hotel is basic & dated but clean & good value for money for a central London hotel, all the staff where friendly & helpful. We where in a quadruple room with a double & 2 singles & there was still lots of room to move around. The beds where really comfortable & we all commented how quite it was as we didn’t hear any other guests & it was busy as plenty of people about at breakfast. I’d defiantly stay here again

Where do I start The trip was booked by friends and a place to stay while supporting family during the London marathon On arrival from the outside of it looked lovely.. reception was nice.. then it went down hill . Never judge a book but its cover!! We were given room 2b in a basement All the corridors stank of overpowering plug ins , I immediately wondered why.. our room explained it . Our tomb like room was damp .. it stank and had damp and mould Mark's all on the wood paneling , it was 3 single beds not a double and single, we refused to take that room and got moved into a family room . While the decor and facilities were extremely basic.. it was bearable however you could hear everything in the rooms above next to you, the the sound of underground trains went on till gone midnight and restarted at 5am But that room was short lived. At breakfast one lady in our party informed us we needed to be moved again as that room was booked.. We rushed a greasy English breakfast down.. cereals and a cooked breakfast toast egg bacon sausage beans, no variation allowed .. that or nothing.. vegetarian option plate of beans and 2 greasy fried eggs We went to find our what was happening with our room We got moved to the 3rd floor.. no lift tiny stairs ( 6 sets of stairs ) not great for mobility issues to a disgusting family room ( actually a double with an extra bed squashed in) The decor was something from the 80s, shocking terrible rag rolled green painted furniture, a wooden toilet/ shower door full of rot , no lock or handle , a bucket ( no liner ) for a bin A thoroughly depressing vile smelling room. It really put a cloud over the weekend as we cut short activities worrying about our luggage ( you had to hand in keys on leaving the hotel each time ) and what room we were going to be allocated. The downstairs corridors stank of grease and old food smells .. The whole place needs gutting , access moderising. We refused to pay the full amount (230) and only paid 150 for 2 nights But to be honest that was too much . A few years ago we paid less and had a lovely hotel in the next street, so don't be fobbed off with them saying this is the cheapest deal for the area .. Never ever would I go again, it put a cloud over our trip .

That place is adequate for a couple of nights - rooms are a bit dated and breakfast is very basic but it is decent for the price, especially in London. Location is good as well, only a minute's walk from King's Cross tube station.

Stayed for 3 nights which was dreadful. Tiny dated rooms . Badly kitted out , 3 cheap coated plastic hangers between 2 people & a painted kitchen unit wardrobe. Glass door in bathroom paper thin walls could hear every sound. Fire alarm went off in the morning no guidance we all stood about waiting for instructions & nobody in control . The cleaner or cook not sure was trying to cancel alarm but she clearly didn't know the correct code number until she called a coleague. Toilet mouldy and windows mouldy. Definitely wouldn't go back .

I’m usually quite alert about poor Trip Advisor reviews but this time I had overlooked them since I was too busy when I was booking for accommodation. Otherwise I should have avoided this place. Okay, good things first - and there aren’t many indeed - the hotel is close to the tube and train stations, convenient to commute to the airport and around the city. The facilities are basic - a bed and a breakfast. Sufficient for a short and economical stay if you can bear with the following issues. Firstly, noise. This place has thin floors. I could hear people walking in the room above me in the two different rooms I had stayed in. I had stayed in two different rooms because I asked for a change after the first night - to be precise, the first morning when I found that the window of my room (Room 16) was facing the chimney of the kitchen. My room was filled with the smell of bacon! The thing is, when I talked to the staff at the counter about this, she didn’t seem to find it a problem at all. She even said, “You are just staying for one more day and it happens in the morning only.” It was like having the smell of bacon all over your place and body was normal and acceptable! (I could still smell it on my body and my clothes a few hours after I left the hotel that morning!) They agreed to give me another room. This time, the room (probably the carpet) smells strongly of cleaning agents. I had to open the window wide to ventilate it out but then at night it becomes too cold to open the window so wide. You either have to stand with the coldness or the smell. Furthermore, the toilet smells of mould. The second day I stayed there, the fire alarm ran off at 6:30am. Everybody went out to the hotel lobby to figure out what was happening. It turns out to be a false alarm. I know things like false alarms might happen anywhere. We were waiting patiently anyway, but what annoyed me most was the attitude of the staff. We waited there for quite a while not knowing what was really happening, until a staff slowly showed up, rather indifferent at what was happening. There was no urgency or alertness in her body language, making me wonder whether it is part of their normal routine having the fire alarm running off at dawn? But what if this is a real alarm this time? Do we trust these people in handling a fire incident sensibly? I have never experienced so many problems in one stay, and I am sure I will never ever stay here again.