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Hampstead Britannia Hotel

3.0 out of 5.0

Recent guest reviews

This hotel is situated about 10 minutes' walk from Chalk Farm underground station. It is about 2 minutes' walk from a group of shops including a pub, Costa, and a Tesco Express or something similar. The bar is handy if the weather is poor and the meals are buffet style and of a good quality. The staff were friendly but on my last night one of them knocked on my door at about 1pm in the morning and by the time I got to the spy hole I saw him walking away. I never discovered the reason for this when I checked out a few hours later but the rest of my stay could not be faulted.

Booked this as a bargain price and parking in a great location! Was very curious/nervous after reading all the reviews slating the place! We found it perfect for what we wanted! It is not glamorous but the room was spacious and clean enough. The bathroom was fine - again not glamorous but all usable and had a nice hot shower. Breakfast was a little pricey at £12.50 each but we were happy with it. The room and entire second floor did smell very strongly of cigarettes but otherwise were happy with our stay!

This is the worst hotel I have ever stayed in. From the moment I walked in I was ripped off to the tune if almost £100. I originally booked a room for 2 adults and a 13 year old. They allocated me a standard twin. I wrote them a email which they obviously ignored and the charged me the £100 for the upgrade. Adding fuel to the fire when going on the web site that evening I found the room that I was allocated was advertised at the price I originally paid. It went from bad to worse. The room was poorly laid out. It was dirty. We had to get someone up to close the Windows, then we found that the radiator was blasting out full on heat and the control was broken. The staff were indifferent, discourteous and rude. Did I say that the cleanliness left a lot to be desired. The free Wi-Fi only applies to the reception area which is extremely small. I could go on forever. They have your money and that is all they are interested in. For a capital city hotel in a good area this hotel is rubbish!!!! If there were a minus point ranking it would be top of the bottom!

We were booked in through our company for 3 nights. Unfortunately there was not much we could do about this. The hotel is old fashioned, hideous and the embarrassingly dirty. As I opened the door the stench of cigarettes was horrendous. There were stains all over the carpets and all up the walls. The room was an absolute tip. The loo roll had not been changed since the last guests/victims visited. The bathroom had not been cleaned and after a long day at work all I wanted to do was take a shower and go to bed, however the bed also had stains all over it and dirt all under the bed sheets. I WOULD NOT LET MY WORST ENEMY STAY IN SUCH FILTH. We had no option but to stay here even after complaining to my company about the place. It is not value for money, as I cant even believe they charge for the experience. How a hotel like this is still able to run I do not know. I advise everyone to steer well clear of this hell hole.

I've stayed a huge number of Britannia hotels. I always read the reviews and now laugh. When you go to look for a buffet hotel because you want a cheap deal why when you get that deal do you then complain. Arrived here yesterday at 3pm. The young lady on reception was very welcoming and booked us in told us where there was shops and a very good bar for food. Giving us a small map.. We went to the room. Large, decent size bathroom and all nice and warm. Anyway we think it's a really lovely location, bus just on the corner to go anywhere and tube just 5 mins walk so all in all great. If you are looking for a great deal price wise, good location don't read the reviews, yes there are things that need doing and as with all hotels they never stop working on it, if it were all perfect in primrose hill you could pay £200 a night, if you want central, price, and nice staff then go, but for god sake for the sake of the lovely staff don't arrive and start thinking you booked a 5 star. Enjoy. Will be back

This hotel is pretty grubby. The wallpaper is dirty, the cups and glasses in the room were dirty, the first floor stinks of smoke despite being non-smoking. My room was freezing because the window was so thin - the hotel provided an electric heater. The guy on front desk was really unwelcoming... didn't even say hello - even after I said hello to him. He just looked at me until I told him my name. The first thing he said to me was the price of the room. Even after I came back in the evening, the same guy was on the front desk; I said "Good evening" to him. He didn't even reply. I would not stay here again. There are many better, cleaner places with better customer service than here for a similar price.

The rooms smell bad. The bathroom is dirty the hotel lobby was dirty and smell like animal feces. The front desk person had us wait for 20 minutes to check in. He had an attitude when asking questions. The rooms are suppose to be non smoking but the hallways and room smell like smoking. Very disgusting place. I would never recommend this place to no one.

We stayed here whilst working in the area, for the price it was spot on, we checked in at the early of the morning and there was a bar area to get a warm drink which was good, the rooms was basic but served what we needed, I would stay again if working in the area.

The rooms smelled. The sheets were stained. Water problems- one whole morning there was no warm water in the winter. No control over the temperature of the room. The phones in the rooms didn't work. No coffee set up in the room. No concierge. Poor customer service. Claimed that lobby had 24/7 free WIFi but that was a ruse. You have to pay 9 pounds for a day of wifi on just one device! Damp and a bit mildewy. On the plus side - in a good location. But very much a motel type experience.

Despite its poor reviews i found this to be excellant value for money.No sewage smells.Réception was slightly slow.The room was a reasonable seize.Small bathroom with shaker.Teasmade and s'allume tv.You crtC11 from the stand opposite which takes you to Belsize Pari Station.Must be a reasonable place for a short stay.

Primrose Hill Road London England

Hotel highlights

  • Close to ZSL London Zoo
  • Onsite dining
  • WiFi in rooms and public areas (fees apply)
  • 24-hour front desk

Located in Camden within a mile (2 km) of ZSL London Zoo, Hampstead Britannia Hotel is within 2 miles (3 km) of other popular sights such as Lord's Cricket Ground. This 121-room, 3-star hotel welcomes guests with conveniences like a restaurant, a terrace, and dry cleaning/laundry services. Royal Albert Hall and Buckingham Palace are also nearby.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7:30 AM to 9:30 AM.


The 121 rooms have coffee makers and ironing boards. 21-inch flat-screen TVs come with digital channels, and guests can stay connected with WiFi. Rooms also include hair dryers.

Property features

At Hampstead Britannia Hotel, guests have access to WiFi in public areas and a terrace. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables.

Room options

Standard Double Room

Full 1 | Sleeps 2

Standard Single Room

Twin 1 | Sleeps 1

Standard Double Room

Full 1 | Sleeps 2

Executive Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

29% of guests recommend this hotel

Total of 1083 reviews