Great location, good sized rooms, and clean. A little on the expensive side however

We might stay again in this hotel, hopefully they will improve the service.

Rooms are exceptionally small and have significant signs of wear, water damage and stains. Stains on everything. I have no idea how this hotel has managed to maintain its star rating.

Plus. The Deluxe King room was a good size for Central London. Well located right next to Marble Arch Tube. In the heart of things. Beds comfortable. Room was large enough for a rollaway bed too. Great location. Would stay again. Just eat out. Negative. Room service was extremely slow and on several occasions our food arrived cold. That when you could actually reach someone. Check out was a nightmare. We waited 30 min for an elevator to get to the lobby only to find a que of maybe 60 people trying to check out. We called for express check out but still needed to see reception to ensure the cold food delivered was removed from our bill.

The Cumberland was very convenient for us. With the Marble Arch Underground literally at the corner of the hotel, we were able to get everywhere we needed (including Wembley Stadium for the Seahawks NFL game) with great ease. Although we walked through scaffolding to get into the lobby, we never saw anything on our floor and enjoyed a great night's sleep the entire time.

excellent location! and very friendly staff. Nice ....................................................................................

People were cool and the hotel looked nice. The A/C went out our first night so there were a few hot nights. At least we could open the windows.

My flight arrived early on my check in day. I traveled wiith my husband and 2 children. After flying for almost 11 hrs we were exhausted. As soon as I arrived at the hotel the doorman welcome me and my family with a big smile. I was ready to leave my luggage in storage but the friendly front desk attendant saw how exhausted we looked and told us we can check into our room immediately and that we were being upgraded to a suite with a living room and kitchen. The suite was huge clean and impeccably clean. Because of this we were able to freshen up and explore London right away!!! The hop on hop off red bus was 1 block away. We took the subway station from the airport to the hotel it is 1 block away too!! There’s a lot of good places to eat and shop too in the area.

Seemed a lot quieter this time. The front desk ladies were amazing and very helpful.

Our stay was on a very warm spell in April. For three nights, we had no air conditioning and our room was hot. We asked for ice several times before it arrived. Maintenance was also called many times. Not happy

Front desk not friendly, I asked to get a higher floors because I need a quiet room, he refused to help me, I went to Concierge to asks to speaks to the manager, he was able to get me to a higher floor, they have fire drill every Monday and alarm will went off, it would be nice if they front desk will tell the customer when they checked in so they don’t freaked out. I didn’t know... it scared the xxxx outta me. When I checked out I told the front desk as well, she said they have signs on the elevator. Come one if the elevator are super busy and have a lot of people who have the time to check out your small sign? I didn’t asked for morning calls but I got a morning call at 6am.. come on!! Bathroom is small, the sink is sticking out.. so you will hit yourself when you are trying to get to the toilet. Bed is comfortable and pillows are nice and fluffy which is a plus. Poor WiFi !! I think they are doing renovations so you will hear drilling and banging on the wall 9am sharp! Elevators are slow and long waiting.

When we arrived they told us the hotel was fully booked and moved us to another building, "a better one". The room was underground and the only view was a wall. We came back and after we insisted they "found" a room (surprise!!) in the main building. Not a great beginning.

I would never stay at this hotel again. Check-in took forever, once we did get our keys, elevator didn't work. The room was dreary -- bare walls, dark brown curtains. Housekeeping left extremely unpleasant surprises in my toilet both days. When we tried to get bottled waters at the front desk in the evening, staff was very unhelpful even though they could have easily directed us to the store across the street.

Nice location , easy transportation , good view (Hydepark)

First room had a double bed against the wall for 2 people. Fig did not work. Moved to another.Matresses were so old one would roll out of bed.

This hotel is more hype than substance. I was there for three nights in May. I was very surprised at how old and outdated this hotel is. The hotel is a hub for large crew ships, as they dock for a day or two before their next departure. As such, the hotel is overwhelmed, and did not have enough staff to accommodate all of their guests. The staff could also be better trained. I was consistently provided with inaccurate information from the hotel's concierge's desk. After the second mishap, I decided to ignore their advice and guidance. Lastly, I was really insulted by one staff member after I complained that a rowdy group of men (not hotel guests), in the dining area, were taking video of me without my permission. Instead of the manager escorting these individuals out of the hotel, he started to interrogate me. This was not only perplexing, but extremely insulting, and eventually, the authorities had to be called. The culprits eventually left the hotel, after being told by the waiter that the authorities were called. The hotel is conveniently located around the corner from Hyde Park and Oxford Street. Other than that, there are no other redeeming qualities. I would not recommend this hotel, not only is it overpriced, but the service is horrendous.

Stayed here because my stepdaughter was here on a group tour. A good experience overall. Very close to the tube, Hyde Park and shopping and dining options. Staff were friendly and efficient. WiFi was free and easy to access. Room was small but comfortable. Only small complaints about room were a lack of electrical outlets, and no sports channels on the TV. Would definitely consider staying here again if the price is right.

Very good location , near everything , very good view , few rooms with large windows are the best