The Cumberland, London

4.5 star property

Choose dates to view prices

Photo gallery for The Cumberland, London

Cocktail bar
Creator video - submitted by Fancy Nanc-ista
Exterior
Executive lounge
Cocktail bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
The Cumberland, Great Cumberland Place, Marble Arch, London, England, W1H 7DL
  • Place, Marble Arch
    ‪1 min walk‬
  • Place, Hyde Park
    ‪2 min walk‬
  • Place, Park Lane
    ‪2 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

Room options

Classic Single Room

9.4 out of 10
Exceptional
(21 reviews)
  • 172 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

Classic Twin Room

8.8 out of 10
Excellent
(33 reviews)
  • 205 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Classic Double Room

8.6 out of 10
Excellent
(50 reviews)
  • 194 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe King

8.4 out of 10
Very good
(51 reviews)
  • 248 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Twin

8.2 out of 10
Very good
(16 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Family Room

8.8 out of 10
Excellent
(33 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Park View Room

9.6 out of 10
Exceptional
(8 reviews)
  • Park view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Twin Room

9.8 out of 10
Exceptional
(6 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

Executive King Room (With Executive VIP Lounge Access)

9.4 out of 10
Exceptional
(6 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Studio Suite (With Executive VIP Lounge Access)

7.4 out of 10
Good
(8 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Star Suite (With Executive VIP Lounge Access)

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Classic Accessible Double

9.4 out of 10
Exceptional
(3 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Deluxe Double Room

8.8 out of 10
Excellent
(6 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Classic Single Room

  • Sleeps 1

Classic Double Room

  • Sleeps 2

Classic Twin Room

  • Sleeps 2

Deluxe King

  • Sleeps 2

Family Room

  • Sleeps 4

Executive Twin Room

  • Sleeps 3

Executive King Room

  • Sleeps 3

Studio Suite

  • Sleeps 3

Star Suite

  • Sleeps 3

Park View Room

  • Sleeps 2

Deluxe Twin

  • Sleeps 2

Deluxe Double Room

  • Sleeps 2

Accessible Classic Double Room

  • Sleeps 2

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About the neighborhood

London

Located in London City Centre, The Cumberland, London is adjacent to Frameless Immersive Art Experience and within a 5-minute walk of other popular sights like Hyde Park. This 900-room, 4.5-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Marble Arch - 1 min walk - 0.0 miles
  • Hyde Park - 2 min walk - 0.1 miles
  • Park Lane - 2 min walk - 0.1 miles
  • Selfridges - 4 min walk - 0.3 miles
  • Oxford Street - 12 min walk - 0.7 miles

Getting around

  • Marble Arch Underground Station - 1 min walk
  • Marylebone Station - 15 min walk
  • London City Airport (LCY) - 59 min drive

Restaurants

  • ‪Zula Burger - ‬2 min walk
  • ‪Blank Street Coffee - ‬1 min walk
  • ‪SOUND Cafe - ‬1 min walk
  • ‪Basta London - ‬3 min walk
  • ‪Pret a Manger - ‬1 min walk

About this property

The Cumberland, London

The Cumberland, London features free WiFi in public areas, meeting rooms, and conference space. For transportation, you can make use of an airport shuttle (available 24 hours) for GBP 130 per vehicle one-way, as well as an airport shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include coffee/tea in a common area, express check-out, and laundry facilities.
40-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards. Change of towels is available on request.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (GBP 60 per day); reservations required
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:30 AM to 11:30 AM on weekends; GBP 21.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lirica
  • SOUND Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 17 meeting rooms
  • 4,306 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways (35 inches high)
  • Raised toilet seat (24 inches high)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 8 floors
  • Art Deco architecture
  • Built in 1929
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with digital channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 100 per pet (varies based on length of stay)
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 21.50 per person
  • Airport shuttle fee: GBP 130 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: GBP 60 per day(1312 ft away; open 24 hours)
  • Pet fee: GBP 100 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3 PM—-2:00 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers offsite parking (reservations required), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Cumberland Guoman
Cumberland Guoman Hotel
Cumberland Guoman Hotel London
Cumberland Guoman London
Cumberland Hotel Guoman
Guoman Cumberland
Guoman Cumberland Hotel
Guoman Hotel Cumberland
Hotel Guoman Cumberland
Cumberland Hotel London
Cumberland Hotel
Cumberland London
The Cumberland Hotel London
Great Cumberland Place Hotel London
Great Cumberland Place Hotel
Great Cumberland Place London
Hotel Great Cumberland Place London
London Great Cumberland Place Hotel
Hotel Great Cumberland Place
The Cumberland a Guoman Hotel
The Cumberland
Great Cumberland Place London

Frequently asked questions

Is free cancellation available at The Cumberland, London?

The Cumberland, London offers free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

How much does it cost to stay at The Cumberland, London?

As of Mar 28, 2026, prices found for a 1-night stay for 2 adults at The Cumberland, London on Apr 2, 2026 start from $181, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to The Cumberland, London?

This hotel is situated in London City Centre, just steps from Marble Arch and Hyde Park. You'll also find Oxford Street and Marylebone High Street less than a mile away.

Is parking available on site at The Cumberland, London?

Yes, there is electric car charging available.

Does The Cumberland, London feature a casino on the premises?

No, The Cumberland, London doesn't have a casino.

Will I find an indoor pool at The Cumberland, London?

No, there is no indoor pool at this hotel.

Is The Cumberland, London good for couples?

Couples staying at this hotel will appreciate amenities like a meal delivery service and premium bedding as well as a bar.

Does The Cumberland, London have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Cumberland, London have a restaurant that serves breakfast?

Yes, The Cumberland, London serves buffet breakfast for a surcharge each morning at Lirica.

Will The Cumberland, London allow pets to stay for free?

Although they can't stay for free, dogs are welcome at The Cumberland, London for a fee of GBP 100 per pet, per stay. The property also provides food and water bowls.

Does The Cumberland, London have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Cumberland, London?

The closest major airport to The Cumberland, London is London City Airport (LCY), which is 11.8 mi away (59 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 16.6 mi away (50-minute drive).

Are there rooms with balconies at The Cumberland, London?

No, there aren't any guestrooms with balconies at The Cumberland, London.

Does The Cumberland, London have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at The Cumberland, London.

The Cumberland, London Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 938 out of 1659 reviews
Rating 8 - Good. 439 out of 1659 reviews
Rating 6 - Okay. 177 out of 1659 reviews
Rating 4 - Poor. 48 out of 1659 reviews
Rating 2 - Terrible. 57 out of 1659 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Orhan, Greater MANCHESTER

Liked: Cleanliness, amenities, property conditions & facilities
Great location, lovely clean comfortable room and great staff
Stayed 4 nights in Dec 2025

6/10 Okay

Kelly

We stayed at The Cumberland as it was described as pet friendly and the location is ideal. After booking, I emailed them to tell them I was bringing a dog. I had checked their website beforehand. I received an email back from them 2 hours after my free cancellation period ended, informing me that there is a £100 charge for bringing dogs. This is to cover a specialist team deep cleaning the room. Whilst I understand this, I have a 4.5kg, non-shedding Labradoodle. Once we left, you couldn't tell she had been there. I have knocked a star off for the lack of transparency surrounding this. I don't think you can call yourself pet friendly and charge such an amount and not be very open about this i.e on the website. Next, none of the staff seemed to have a clue about where the dog was allowed or not. I was told by "star services" (reception) that I could not eat in the hotel with my dog. You definitely can't describe yourself as pet friendly and not allow pets with their owners to eat. We were allowed in the sports bar for food, and the staff at the restaurant area were very friendly about this but did tuck as away in the furtherest end of the sports bar and at breakfast (which pets are allowed at). I have also knocked another star off for the lack of staff knowledge about this, I feel you should be pet friendly or not and your staff should know what's allowed or not. I didn't enjoy trying to hide my pet in a pet friendly hotel.
Stayed 1 night in Dec 2025

8/10 Good

Cerie

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t have breakfast as thought was too expensive Room was spotless Staff very polite and helpful Mattress lumpy Air conditioning fine Would be nice if drinking water was available
Stayed 1 night in Dec 2025

6/10 Okay

khalid

Room not like picture bed too small for 2
Stayed 3 nights in Dec 2025

8/10 Good

Joanne

Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

Ann Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel. Great location by Marble Arch so 2 min walk to selfridges and 19-15 min walk Marylebone station if travelling via that station otherwise 5 min walk to tube station. Gorgeous hotel and spotless with great staff
Stayed 1 night in Dec 2025

10/10 Excellent

Simon

Liked: Cleanliness, amenities, property conditions & facilities
Nice room and hotel facilities and all the staff we dealt with were friendly and couldn’t do enough for you. Thank you, we’ll be back.
Stayed 2 nights in Dec 2025

10/10 Excellent

Sinead

Traveled with family
Liked: Cleanliness, staff & service, amenities
Harry and Jordan at Concierge were absolutely amazing! They made a total difference to our stay and couldn't have done more for us.
Stayed 1 night in Dec 2025

10/10 Excellent

Lynn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great music themed hotel next to Marble Arch.
Stayed 2 nights in Dec 2025

10/10 Excellent

Menai

Liked: Cleanliness, staff & service
We’ve stayed here before when it was the Hard Rock Cafe Hotel. A little disappointed
Stayed 1 night in Dec 2025

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent room, very clean, great view. Excellent facilities and very helpful staff
Stayed 1 night in Dec 2025

10/10 Excellent

ziad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff are great room is clean
Stayed 1 night in Dec 2025

8/10 Good

CLIVE

Stayed 1 night in Dec 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
Clean, friendly staff great location
Stayed 2 nights in Dec 2025

8/10 Good

Roger Jay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2025

6/10 Okay

Eugene

Business traveler
Liked: Cleanliness, staff & service, amenities
Great location. Nice staff. Decent room. Small bathroom with ridiculous half glass bathtub/shower combo. Water all over the floor. Elevators slow.
Stayed 2 nights in Dec 2025

6/10 Okay

JD

Traveled with family
The hotel itself is fine and benefits from a good location, which made it convenient for our stay. Unfortunately, the check-in experience significantly detracted from what could have been a positive visit. We had prepaid for the stay via Expedia; however, at check-in the hotel insisted that no payment had been received and proceeded to charge our card again. The following day, after contacting Expedia and providing clear proof of payment, the hotel reluctantly refunded the duplicate charge. We subsequently emailed hotel management to express our disappointment and to seek clarification, but we received no response. The lack of communication and accountability was disappointing and left a poor final impression. It is a real shame, as the hotel itself is perfectly adequate, but the handling of the check-in process and the absence of follow-up from management fell well below expectations.
Stayed 1 night in Dec 2025

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very busy but decent hotel at the end of Oxford street
Stayed 1 night in Dec 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities
Lovely hotel great staff
Stayed 1 night in Dec 2025

2/10 Terrible

sonny

Business traveler
The hotel had a fire drill at 5am
Stayed 1 night in Dec 2025

8/10 Good

Home

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed over the busy Christmas period, everything was excellent especially the VIP Lounge. Only gripe was that the windows were very draughty
Stayed 1 night in Dec 2025

8/10 Good

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location is great. In Zone 1 and the Marble Arch underground is only a minute walk from the hotel. Easy to get around via the Central line. Room is generally clean but a bit dated. Carpet is worn, stained and have a slight musky smell. Bathroom is also dated.
Stayed 4 nights in Nov 2025

6/10 Okay

Deborah

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunately we had issues checking in, which made us late for our dinner reservation. I don’t feel it was handled particularly well, as it took 3 people to eventually find us a room. We booked my daughter in earlier, with no problems, in fact they let her have her room early, which was great, & we were told we would be on the same floor 7 when we check in later (no deluxe king rooms available at that time) iit was 6.45 by the time we returned, to be told we could have a room on the 1st floor or wait 40 minutes for another room, as they were still cleaning, we thought this was poor. Having booked back in January, to be told that was irrelevant, we didn’t feel that was the level of service we expected from The Cumberland (previously The Hard Rock Hotel) The gentleman who finally found us a room, after 40 minutes at the desk, did actually add on breakfast, as a gesture of good will Friends we were with, also had issues checking in too On the positive side, we did have lovely cocktails at the bar, & the room was nice & clean
Stayed 1 night in Nov 2025

10/10 Excellent

Maryam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in any aspect you can imagine!!!
Stayed 1 night in Nov 2025