Blakemore Hyde Park4.0 out of 5.0
Recent guest reviews
Cleanliness... I can't fault the cleanliness of the hotel both the communal areas and the rooms, my room was spotless every day on our return in the evenings. I did notice that the sheets where not changed daily due to an obvious spot on the pillow cases but that's not a major issue. Breakfast.... Confusing as to what is included, well actually check your room rate again and be sure, I was sure I booked a room to include breakfast but apparently not. When you get into breakfast room there are 2 options at 2 prices. Seems pointless having 2 prices why not just do a breakfast option. Staff... Staff attitude less than impressive, first night asked for hot chocolate from or hot drink from the bar and the young fellow on the bar said they don't serve hot drinks after 9 as they turn off the machine... pointless or a display of laziness. Nigel the Duty Manager has a great attitude towards customers, by this statement I mean he is really rude and obnoxious. He is a bad image for any hotel and I don't say this lightly. Other... Watch the way they deduct your bill, they try to take a £100 deposit in case you use room service also I had the full cost of the room deducted from my bank account twice. Hotel did nothing to fix this despite that being my holiday money they took. I had to ring my bank back in Ireland to report these as fraudulent transaction to get it back. Just watch this as they took the full balance once and then 2 other transactions totalling the same again. Location... Great location close to tube and couple local shops.
Location is good - close to two Tube stations - but the hotel itself is looking a little tired. From the outside the hotel looks quite modern, but it needs updating inside. The hotel itself is a lot smaller than I imagined (from the online pictures) and the rooms are on the small side. You can hear quite a lot of noise from around the hotel (not much soundproofing) and if you're room is located near the lift, you're probably not going to get much sleep. The staff were more than helpful and made sure we had everything we needed. Overall an OK stay, but think we could have definitely got a nicer hotel for a cheaper price.
So loud. Not the halls but the rooms above. There is no soundproofing at all. Woken all during the night and morning by walking. Nothing out of the ordinary but you shouldn't hear that in a hour star hotel. Toilet didn't flush properly Safe didn't work Shower wouldn't go off proper Room temp would not adjust. SO HOT. Duty manager was very nice but an offer of a discount would have compensated us more than 'sorry'
Spent the night here on Friday 29th December. First impressions, nice hotel nice lobby and the room was very accommodating. Hotel situated in a nice quiet area just outside the hustle and bustle of Central London. But for the rate I paid for the room close to £200 you would of thought that you wouldn’t be able to hear people’s footsteps walking around in the room above directly on the next floor. So was woken up at 8am to this. So much for a rare relaxed lie in. Mentioned this to the Duty Manager but the only compensation I got was that they will mention it to the senior management. Not likely to return.
Very nice, clean hotel, friendly staff. Very good location from Hyde Park and Oxford Street, with the tube nearby. The hotel bar OK, but not more. Would recommend to others, very good value for money.
Some people giving reviews don't like to offend, so dress up the truth a bit so not to be too harsh. I am going to tell the absolute truth! The Hotel is easy to get to, it is close to all the West End activities and is clean, which is probably the nicest things I can say about it! The reception staff ignore you unless you walk right in front of them and say "excuse me"! On entry to the Hotel after a day sightseeing, you enter the Hotel directly in front of the reception desk and walk approximately 20 feet to the lift (the slowest lift in the world to arrive most times!) Which is beside the reception desk. So you would expect, when the reception staff see you arriving they would, at the very least, smile or at least acknowledge you in some way? Nope! They look up, see you, then look away and continue their own conversation! This is continued by most staff for the remainder of our stay. They only speak to you when you speak first! The fire alarm went off in the middle of the night. We all traipsed downstairs and no one said or did a thing. We had to go ask is everything ok? To be told yes go to bed! The lift automatically stops so you then have to traipse up the flights of stairs you just came down. Next morning, nothing. No, "we are sorry about that" etc. We found out from another guest later, that a guest on floor 6 was using a hairdryer which set the heat alarm off! Am just glad they had more flights to climb than me. Although they were awake while doing it rather than the half asleep headless chicken state I was in! We did try drinking in the bar one night, but, it has hardly any variety of beer, or any other type of alcohol and even less non alcoholic, so we went elsewhere! Now onto the breakfast! If you want anything hot you have to pay an extra daily rate of £5.50. The breakfast option with the room is for a continental only. This is ok, but out of the 4 days I was there the croissants were only fresh every other day. They also weren't warmed. Nicoletta who greets you was polite, as were two other girls. But Marina! Well she was probably the rudest, miserable, abrupt person I have ever met!! I don't appreciate being ordered, really loudly, to move from a table I was told to sit at, to another by this horrible woman!Toave her out front being rude to guests, in an hospitality establishment only goes to show what the owners of this Hotel care about! In all fairness only one member of staff had English as their first language, which in a London Hotel is a must you would think? Most had reasonable English skills, but even if they don't understand English, a smile is universal. Sadly, that information must be lacking from the employee handbook.
We have been here for a few days now. We are staying for a week in room 209, leaving on Christmas Eve. Our first impressions of the hotel were favourable. It is in a quiet street just a very short walk to Hyde Park. It has an impressive facade and lovely marble steps to enter. The reception area is nicely laid out, smart and incredibly clean. Our room is adequate, clean and has a large shower cubicle in which I had the best shower I have ever had! Plentiful hot water falling from a rain shower head. Bliss! The King-size bed is incredibly comfortable as are the pillows you just sink into. There was a problem with a plug point but this was dealt with within minutes, so proving the service of this Hotel. The Hotel did hold some sort of music function on Tuesday night which we could hear in our room until late. But not too loud so was ok. We had the continental breakfast. It was adequate and varied comprising of Cerials, dried fruits, fresh fruit and a fresh fruit salad, yoghurt, toast, croissants, cold meats cheese and salad. Not many ate the full English, which you have to pay an extra £5.50. The Staff on the whole are friendly, helpful and polite. With some exceptions. One is in the restaurant at breakfast time. She can be very abrupt, she has no manners and is incredibly rude! The first morning for breakfast we were told by the lovely lady that greeted us that we could sit anywhere, so I did! I was eating my cerial and was approached by what can only be described as a rude employee who informed me quite firmly and abruptly that I had to move to another table as that one hadn't been cleared properly! Instead of just saying, let me just tidy this up a bit for you and allowing me to just stay there rather than make me carry my things and my breakfast items to another table. I felt very awkward! This Morning she cleared the table of an Australian Couple - and they were still sitting at it!!! The other is the young girl who cleans the rooms. She is a ray of sunshine. She pops her head out of the door if she hears you outside and gives you a smiley good morning. The Hotel is conveniently placed for the Theatres, Museums, Oxford Street, Trafalgar Square, Buckingham Palace and Harrods. It is only one bus from Victoria bus or train stations (the number 148 from stop Q) it takes about 25 mins. Get off at Porchester Terrace, it is closer than Leinster Terrace. I would recommend this Hotel. It"s clean, convenient and easy to get to.
Stayed here with my 10 year old son last weekend. Visited Winter Wonderland then the next day we went shopping. I found reception staff slow, and not entirely accommodating. On check-in lady serving answered the phone, mid serving us! I think rude, we were wet and cold it was 8pm and it took ages to get our key, after dropping luggage off at midday. On check-out I couldn’t believe the lady didn’t ask how we found our stay! Hence writing on here! I booked breakfast included in our package only to be told it was only continental at breakfast. Forcing me to pay £11 extra for a cooked breakfast. Very deceiving, and un necessary for a 4* hotel at over £140 per night! A cooked breakfast should be included if it is booked included ! We did pay extra the first day for a full breakfast, and it was not very hot. Our club room I thought basic and it was extremely cold with a draft coming through the windows.
Very happy with check in and the room itself is decorated beautifully. We had room 002 and found it incredibly noisy! We could hear pipes making noise every few hours and it woke us throughout the night. I would stay again but request a different room.
From the moment I made my reservation the staff were extremely helpful. On arrival I received a warm welcome, and a welcome unprompted room upgrade! My spacious room benefitted from air conditioning, was extremely well presented and spotlessly clean, the bed was very comfortable, I slept very well. Overall the hotel was well appointed, very clean and tidy. Breakfast was good served in a very pleasant dining room. The hotel is in an excellent location,only a short walk to Oxford street, very close to Hyde Park and not far from Notting Hill, all in all I had a most enjoyable stay.
- Walking distance to Kensington Gardens and Kensington Palace
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- 24-hour fitness center
Blakemore Hyde Park places you in Bayswater, within a leisurely stroll of popular sights such as Kensington Gardens and Kensington Palace. This 138-room, 4-star hotel has a 24-hour fitness center along with free in-room WiFi and a 24-hour business center. Located in central London, the hotel is also near Royal Albert Hall and Buckingham Palace.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Start each morning with breakfast, served for a fee from 7 AM to 10 AM.
All 138 air-conditioned rooms provide refrigerators, coffee makers, and safes. LCD TVs come with digital channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones, ironing boards, and desks are other standard amenities.
Guests of Blakemore Hyde Park enjoy a 24-hour fitness center, free WiFi in public areas, and 3 meeting rooms. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, free newspapers, and a terrace.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 1665 reviews