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The Kensington Hideaway

4.0 star property
Hotel with a bar, steps from Kensington High Street

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Photo gallery for The Kensington Hideaway

Reception
King Bedroom | Premium bedding, in-room safe, desk, laptop workspace
Front of property
Restaurant
Shower, free toiletries, hair dryer, slippers

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Air conditioning
  • Housekeeping
  • Laundry

Explore the area

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225 Kensington High Street, London, London, England, W8 6SA
  • Place, Kensington High Street
    ‪1 min walk‬
  • Place, Royal Albert Hall
    ‪7 min drive‬
  • Place, Hyde Park
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪31 min drive‬

Room options

View all photos for Single Room

Premium bedding, in-room safe, desk, laptop workspace

Single Room

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Queen Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Queen Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for King Bedroom

King Bedroom | Premium bedding, in-room safe, desk, laptop workspace

King Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Twin Bedroom

  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Single Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Accessible Single Bedroom

  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Accessible Double Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Accessible Double Bedroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Premium bedding, in-room safe, desk, laptop workspace

Double Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

London

Located in London City Centre, The Kensington Hideaway is adjacent to Kensington High Street and within a 15-minute walk of popular sights like Kensington Gardens. The 59 rooms at this 4-star hotel include coffee makers, flat-screen TVs, and premium bedding.

What's nearby

  • Kensington High Street - 1 min walk - 0.0 miles
  • Kensington Palace - 15 min walk - 0.8 miles
  • Natural History Museum - 6 min drive - 1.1 miles
  • Royal Albert Hall - 7 min drive - 1.0 mile
  • Hyde Park - 7 min drive - 1.2 miles

Getting around

  • High Street Kensington Station - 4 min walk
  • Kensington (Olympia) Station - 14 min walk
  • London City Airport (LCY) - 26 min drive

Restaurants

  • ‪Cafe Le Monde - ‬3 min walk
  • ‪Megan's on the High Street Restaurant - ‬1 min walk
  • ‪The Design Museum Kitchen - ‬3 min walk
  • ‪Joe & the Juice - ‬3 min walk
  • ‪Burger & Lobster - ‬2 min walk

About this property

The Kensington Hideaway

Hotel with a bar, steps from Kensington High Street
The Kensington Hideaway features free WiFi in public areas, free newspapers, and laundry facilities. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. This hotel also has local meal delivery service.
45-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include coffee makers, free newspapers, and portable fans.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 44 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 20 for adults and GBP 10 for children
  • A bar/lounge

Things to do

  • Stereo

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • 1 building
  • Renovated entire property - November 2025
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 45-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Meal delivery service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from July 7 2023 to September 1 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 10 kids 1 year old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: GBP 10.00 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 20 for adults and GBP 10 for children
  • Nearby parking fee: GBP 44 per day (328 ft away)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western Seraphine Kensington Olympia
Best Western Seraphine Kensington Olympia Hotel
Best Western Seraphine Olympia
Best Western Seraphine Olympia Hotel
Kensington Seraphine Hotel
BEST WESTERN Seraphine Kensington Olympia Hotel London, England
BEST WESTERN Seraphine Kensington Olympia Hotel London England
Seraphine Olympia Hotel
Seraphine Kensington Olympia
Seraphine Olympia
Seraphine Kensington Olympia Hotel London
Seraphine Kensington Olympia
Seraphine Kensington Olympia Hotel Hotel
Seraphine Kensington Olympia Hotel London
Seraphine Kensington Olympia Hotel Hotel London

Frequently asked questions

Are free cancellation options available at The Kensington Hideaway?

The Kensington Hideaway offers free cancellation on some room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What is there to do near The Kensington Hideaway?

This hotel is situated in London City Centre within a short 1-minute walk of Kensington High Street and also 11 minutes on foot from Kensington Gardens. You'll also find Hyde Park and Buckingham Palace within a short drive.

Will I be able to park at The Kensington Hideaway?

No, there isn't parking available at the hotel.

Does The Kensington Hideaway have a casino?

No, The Kensington Hideaway doesn't have a casino.

Will I find an indoor pool at The Kensington Hideaway?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Kensington Hideaway?

Amenities that appeal to couples at this hotel include a meal delivery service, premium bedding, and slippers.

Does The Kensington Hideaway have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Kensington Hideaway have a restaurant that serves breakfast?

The Kensington Hideaway offers a full breakfast each morning for a surcharge though there is no restaurant.

Will The Kensington Hideaway allow pets to stay for free?

No, pets aren't allowed at The Kensington Hideaway.

Does The Kensington Hideaway have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Kensington Hideaway?

The closest major airport to The Kensington Hideaway is London City Airport (LCY), which is 12 mi away (26 minutes by car). Another top airport is Heathrow Airport (LHR), which is located 13.9 mi away (32-minute drive).

Are there rooms with balconies that I can book at The Kensington Hideaway?

No, at The Kensington Hideaway, there aren't any guestrooms that list a balcony.

Reviews

The Kensington Hideaway Reviews

7.6

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 231 out of 1001 reviews
Rating 8 - Good. 453 out of 1001 reviews
Rating 6 - Okay. 192 out of 1001 reviews
Rating 4 - Poor. 79 out of 1001 reviews
Rating 2 - Terrible. 46 out of 1001 reviews

Reviews

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed for refurbishment
Stayed 2 nights in Jul 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were always helpful. Husai went the extra mile and got us a table for 8 on a very busy weekend
Stayed 5 nights in Apr 2023

10/10 Excellent

James

Stayed 1 night in Dec 2022

8/10 Good

Helen, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay in a good location although I missed not having a cooked breakfast

2/10 Terrible

Veronica

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE - STAY AWAY!!

We booked this so-called 4 star hotel for a weekend in London. The room was supersmall and dirty. The windows were moldy and the bathroom disgusting. We decided to give it a try after all but I woke up early saturday morning from a spring feather coming up from the mattress. Went to the reseption and was shown 3-4 other rooms to which we could change but each just as dirty and smelly. I have tried to get in touch with the management for 3 months now with no response. I will never go back and reccomend to stay away.
Stayed 2 nights in Nov 2022

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exactly what we needed

We had 1 night in London to see a performance in Royal Albert Hall, we needed a triple room which isn't easy to find in London. This hotel provided that plus is on a bus route direct to Albert Hall so was perfect for our needs. The room was comfortable and functional, breakfast was decent, staff were excellent.
Stayed 1 night in Nov 2022

8/10 Good

Desmond

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Ideal area for what we wanted from the weekend. Good and efficient service, very satisfied with my stay
Stayed 1 night in Nov 2022

10/10 Excellent

Stuart

Stayed 2 nights in Nov 2022

10/10 Excellent

Tracey

Stayed 3 nights in Nov 2022

8/10 Good

Reda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service , clean rooms , good location
Stayed 2 nights in Oct 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and out were very easy processes the staff was friendly and helpful, the room was clean and just what I needed, close to tube station and with walking distance to many activities and dinning options.
Stayed 7 nights in Oct 2022

10/10 Excellent

Krista

Stayed 1 night in Sep 2022

8/10 Good

Jaclyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Seraphine Kensington Olympia Hotel in October. The staff was very friendly and helpful. They do a nice little breakfast each morning for getting coffee/tea, juice, and toast/fruits. The location is very convenient for using the metro system or even walking many places.
Stayed 2 nights in Oct 2022

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Luke

Stayed 1 night in Oct 2022

2/10 Terrible

Chris

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very hard for seniors to access too many stars They did not have the rooms that I booked so we did NOT STAY at this hotel had to find another hotel.
Stayed 4 nights in Sep 2022

2/10 Terrible

Milagros, Miami

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tile in the bathroom floor was broken and had no grout to unite tile with tile. The lid on garbage can in bathroom was broken. Mold in the bathroom ceiling ( I have pictures) Wifi was consistently busy.
Stayed 5 nights in Sep 2022

8/10 Good

Laurence

Stayed 3 nights in Sep 2022

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Convenient for a Kensington stay. Close to the Tube.
Stayed 1 night in Sep 2022

8/10 Good

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful staff. The room was really hot and the windows can’t be opened so it was a bit of an uncomfortable nights sleep. Despite that the room was a nice size and had everything I needed for my stay. I would visit again as it is perfectly situated for shops, restaurants and Holland Park.
Stayed 1 night in Sep 2022

4/10 Poor

alison

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very disappointed

Very small beds room was tiny, carpet was worn so much so the pattern was gone. Possibly the noisiest hotel I have ever stayed in
Stayed 1 night in Sep 2022

10/10 Excellent

Mr Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Daughter’s graduation

Outstanding customer service. All staff where extremely helpful and made our stay an absolute delight.
Stayed 1 night in Sep 2022

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