Albion House Hotel3.0 out of 5.0
Recent guest reviews
Stayed here for 3nights which we got very little sleep due to our room being in the basement with a void out side our window which acted as a loud speaker from all rooms connect to it ! Our room was so small approx about 12ft/6ft which was very uncomfortable as there was no air due to the window being about a 1 foot square and opening into a void , ceiling height was extremely low . The bathroom was another story maybe 8ft /3 ft compact to the extreme which we were meet by human waste still in the toilet telling us the room was not clean ...... would highly recommend avoiding this hotel unless you want little sleep and felling dehydrated due to air flow ... will never step foot in this hotel again ...
We stayed in this hotel for 2 nights whilst we took a weekend break. The hotel is very close to kings cross railway station and tube in fact only 5 minute walk. Check in is at its sister hotel across the road the Melvil the pictures for the hotel are not of the Albion but of its sister hotel rooms are small but for price what would you expect. Our room had a leaking sink that had been leaking for a considerable length of time, shower was very snall and was overhead rainfall type so ladies if you dont want to get your hair wet take a shower cap. The hotel is situated with a communal garden which youths hang around well into the early hours we was on the front so not much sleep. Breakfast is not included but McDonalds is at the end of the road if you don't mind their breakfasts. Overall not to bad of a stay if you can put up with a few niggles.
We arrived before check in but our room was already ready for us which was great it was very clean and because I wasn't expecting that much as the price was really good we were pleasantly surprised no issues with anything in our rooom and the hotel staff were very helpful the location made it great just a short walk to the tube and the train station
My partner booked us the Albion House Hotel for 3 nights in June and made the mistake many a traveller has and will make - he didn't read the reviews. He booked based on the location and the pictures advertised. As many have already stated, there are 3 hotels under the same group, and the pictures aren't necessarily of the hotel you'll be staying in. As soon as we read reviews, our hearts sank. Still, we remained upbeat and went on our trip with the idea that a large majority of people only review when they have a bad experience, and perhaps that's why the reviews were so bad. How wrong we were. Neither of us have ever stayed in such a poor hotel. After check in we were escorted to the Albion House, which is in a different building to reception, and left alone at the bottom of the stairs with a heavy suitcase that we had to carry up a narrow staircase to the top floor to room number 13. The room smelt musty, and there was dust and dirt everywhere. It was as if the room hadn't been cleaned, aside from fresh (though ink stained) sheets on the bed. The bathroom tiles had mould and hair on them, the toilet was filthy, there was no plug for the sink, the top was missing off one of the taps, there was limescale around the taps, there was white powder around the edges of the room... it was later suggested to us that this could have been some sort of bug repellent/killer? Only speculation, but possible as my partner did find a bug on the bed (couldn't tell you if they were bed bugs - we didn't stay to find out). Needless to say, we got straight on our tablet and booked ourselves a different last minute hotel, which turned out to be wonderful and really did save our trip. We took the monetary hit, and it was worth it. Do yourselves a favour and avoid this hotel at all costs.
Despite advertising a 24hr front desk, when I tried to check in at 1:30am, the front door was locked and the desk unmanned. I called the number on the website and having woken up the guy on the other end of the phone, the only useful piece of advice he could give me was to go to number 39... Which was where I was calling from! I therefore had to make other arrangements in the early hours of the morning. No response to any of my emails. Called them and spoke to the rudest gentleman ever who refused to listen or offer a refund and hung up the phone. No idea about customer service. Frankly, from some of the other reviews, it looks like I had a lucky escape.
After booking our room we noticed all the bad reviews. I sent the hotel a message, requesting a clean room as I have respiratory issues. The hotel staff we're really accommodating and took our heavy luggage to the top floor room. The room was clean and comfortable - shower was a bit too warm & no air conditioning but there was a small fan. Overall, we were pleasantly surprised with the good value for money.
The (very small) triple room we were given in the basement was horrendous. The beds were very old and felt the springs when we were sleeping. The only view we had was of a bin laying outside in front of our window. I found a long hair on one of the towels, so hygiene was lacking or close to 0. There wasn't even a spoon in the room to make tea/coffee that they provide - and oh god, you should see the dirty cups! The photos of the reception they advertise with are from a totally different hotel called 'Melville'. Location is good though - about 10 mins walk from King's Cross. So unless you absolutely need to be close to Kings Cross, avoid at any other cost!
Would not recommend this place. My family had 2 late trains (beyond our control) that delayed our getting into London and when I called to adjust the reservation they would not do it...so ended up paying for night I didnt use. Additionally, the bathroom was dangerously configured with a half glass door which limited privacy from the rest of the room. Walls were thin making it noisy from tenants above and running water in pipes from other rooms. Lastly, the street/area was covered with trash/garbage bags.
This is a great value hotel with a brilliant central location, minutes from Kings Cross. Our room was compact, clean and staff were really accommodating. We arrived at 8 am and thought that we might be able to leave our luggage if we were lucky. We were given a choice of rooms on the spot. It meant we could get out to buy breakfast and start exploring immediately. Thanks for cheerful service. We'll be back!!
I do not understand this kind of business owners. Quantity of quality. Just be honest or change the career path. "Hotel" provided us with a small room in a basement. The price that was paid was not worth it. The view through the window was a wall with some trash bins. The room was small, but of course, manageable. We found a nail on the carpet, so, the room was not cleaned properly. Also, thin walls, creaking beds, old bathroom (shower head not working normally, the toilet has a possibility to clog (and it did)) and etc. I would really understand living in this kind of room if the price would have been reasonable. Long story short, the manager came and changed the room. It was a nice gesture, but in my opinion, this is not how the business should work overall. Either remove this kind of rooms from rental, don't call yourselves a hotel or advertise this kind of room with reasonable price and honesty. My advice for any of you considering to stay at this hotel is just simply to find another place.
- Walking distance to British Library and University of London
- Free WiFi in rooms and public areas
- Concierge services
Albion House Hotel places you in London City Centre, within a leisurely stroll of popular sights such as British Library and University of London. Each of the 40 rooms at this 3-star hotel includes an iPod dock, a coffee maker, and a TV. Located centrally in London, it's also close to St. Paul's Cathedral and London Zoo.
Albion House Hotel's 40 rooms are individually decorated and provide iPod docks, coffee makers, and safes. Guests can expect free WiFi and TVs. Bathrooms have hair dryers and free toiletries. Other standard amenities include phones and desks.
Guests of Albion House Hotel enjoy free WiFi in public areas, a meeting room, and a garden. A multilingual staff is on hand to assist with concierge services and luggage storage.
Reviews from Trip Advisor
44% of guests recommend this hotelTotal of 285 reviews