Holiday Inn Leicester3.0 out of 5.0
Recent guest reviews
Stayed here last weekend with family to celebrate my sisters graduation at Demontford University. My family and I all found the hotel very welcoming. We all slept well in clean, comfortable rooms and the breakfast in the morning was as good as always. We highly recommend this hotel!
Lovely and clean lovely view on the 5 th floor staff were so nice breakfast was relly all that you want a there .bacon eggs toast cereals and plenty of tea and coffee the waitress was very nice and polite lovely experience
A good hotel in the center of Leicester. A good food service, very knowledgeable about gluten allergy. Nice health club and swimming pool as well. We enjoyed staying here. The rooms are standard and basic but ok.
I travelled down to Leicester for what should of been a relaxing break, thus knowing I will have the security and privacy of my room, my own little sanctuary. How wrong was this. Checked in Friday 7th July - Sunday 9th July 2017. Tedious problems started. 1st, as a Platinum Elite Member of IHG I was lied too as Amanda on the reception told me all Executive Rooms had faulty Air Conditioning in them so I will have to make do with a Standard. I asked to speak to Duty Manager whom rectified this immediately and gave me my Executive nothing was wrong with Air Con ! what a blatant lie. My Booking was for an Executive King-Size. It was just extremely unfortunate that on my train journey down to Leicester I had bumped into my ex-wife and her son whom I had not seen in over 20 years. What was worse that she was staying at the same Hotel as me. I let my ex check in first for politeness, I wanted to remain on an amicable and friendly terms as we both went through a bitter divorce. I accompanied her to her room and she out of curiosity just wanted to see what my my room was like as I had an Executive King-Size Room (604) This was the start of the inexcusable Security Breaches by the Hotel. Whilst my key card would not work I had no alternative but to leave my bags outside my room and get the card reactivated, my ex stayed outside, however upon my return the house-Keeper had let my ex-wife in my room. ! I was furious, the house-keeper had not met me before, she had not even met my ex-wife, she purely took her word that she knew me and I was locked-out. An atrocious Breach of Security. My ex apologised said she shouldn't have done it but equally the house-keeper shouldn't of let her in. I had not forgotten my ex's manipulating ways when we were married but I was so angry at the Hotel for letting this happen. When leaving she had noticed I had a fridge and said she did not, so as Mr Nice Guy when I was leaving I said I would mention at the reception desk if they had a spare fridge and if so would they bring one to her room. I thought nothing of it, as far as I was concerned I would no longer see my ex during my remaining days at the hotel. I left for the day and thought to myself, that was just unfortunate my ex staying here but its a big hotel, I am out each day, with luck I wont be bumping into her again. I returned later that evening went straight to my room to relax and unwind and watch television and put some beers in my fridge only to notice it was full of dairy products. I went to reception to ask what they were doing in their and to my astonishment the guy explained that he had already given my ex a spare key card so she could use gain access and use my fridge. ! WTF....words cannot explain how I felt but it was an invasion of my privacy and yet another massive Security Breach by the Hotel. After speaking to my ex again, she apologised profusely and handed me back the spare key. but it is not the point, she explained she wanted to use my fridge but I had not given her permission, the hotel just took her word that she had my permission its was just unbelievable. To make matters much worse the guy at the reception found the whole thing amusing and said sorry about this I can assure you it wont happen again. I felt like it was only day one and my ex had already started stalking me, she was still involved in my life trying to control and manipulate me and now it seems she had manipulate the hotel staff but they let her do it and and that's the point. Its a Massive Security Breach on the part of the hotel, yes I accept my ex should take her part of the blame in this awful act but your hotel room should be your own sanctuary to relax and have privacy not to be invaded like this. Furthermore, I left my Environmental Cleaning Card hanging outside my room which gives you 500 points on your account if you dont want the house-Keeper to make your room etc. What a waste of time, I never got my 500 points. I paid over £200.00 for this weekend, and what I got in return was blatant lies from the hotel staff at reception, false promises by leaving a cleaning card, laughed at by the reception over my ex violating my personal space, and atrocious security breaches by this Hotel chain. Would I stay here again, No ... its a shabby old building, and it is in desperate need of a fresh coat of paint. I Must not forget to give accreditation to the Food & Beverages Staff in the Breakfast Room as they were attentive professional the food was lovely and piping hot. Its just a shame that some guy saying he was the hotel's General Manager rang me on Monday 10th July to apologise and said he would look into this matter and never did, he again made false promises and I was not even offered any form of compensation for this violation by means of refund or points credited, nothing. I will take this to Richard Solomans the Chief Executive Officer of IHG as this needs further investigation to save it happening to other guests.
4th stay this year, as always a very warm welcome from all the staff, who always remember us, this is not necessarily a good thing, I know!!! Best place to stay if you are in Leicester, we can't wait to return. Many thanks again.
Reception area and restaurant are up to date and modern, with friendly helpful staff. Unfortunately when you go upstairs the corridors and rooms are a bit tacky. Needs a good lick of paint and some new carpets. Not the standard of other Holiday Inns.
We stayed here 2 years ago, and weren't overly impressed. :However, on returning two weeks ago, there had been many subtle improvements and our stay was most enjoyable! The rooms were spacious and extremely clean. The bathroom had snowy white towels, a range of toiletries and was very pleasant to use. The staff were most helpful and friendly. The only blip was non-arrival a couple of times of pre-booked newspapers. This was quickly sorted out, and Amanda even brought my replacement paper to our breakfast table. It seems as if, perhaps, some guests had taken the papers placed outside our room doors. We were staying there because we attended a Study Day of the Richard III Society in the Guild Hall. The hotel is in excellent proximity to the Hall, plus Highcross shopping centre and a range of restaurants. This is a great plus for us, as my friend has some difficulty with walking. I can highly recommend the Holiday Inn, Leicester, for a relaxing and enjoyable stay!
The rooms are ok, the inside pool, gym and spa makes the difference in terms of a good stay in the winter. But what really makes us feel good is the staff, Nikolett and Claire from the bar, Donna from the restaurant and Damian from the reception are game changers, they can make your stay way better and that's what really matters.
This Holiday Inn, a bit of a carbuncle next to the Roman ruins, and on a traffic island was surprisingly good inside. It is located very easily for city centre, and near the smart bit of town around the cathedral, and really near the excellent shopping centre. Customer service was excellent, much better than most Holiday Inns, particularly at breakfast where staff seemed to care instead of your usual lethargic teenagers . The breakfast was of a high standard, with a very good choice hot and cold. The room was large and with a very comfy bed and nice renewed bathroom. Pool an added bonus; a bit small but fine. We enjoyed the good spa facilities. overall commendable.
At check in Damian apparently noticed how travel weary we were and upgraded us to a lovely, large, air conditioned room which was wonderful, having come from another chain in another city that didn't have air conditioners. The hotel is efficiently run, the staff is attentive. An excellent location, close to Roman ruins, beautiful gardens, historic buildings, and a large shopping and dining area.
- Walking distance to Jewry Wall and Leicester Cathedral
- Free WiFi in rooms and public areas
- Onsite dining
- Indoor pool
Holiday Inn Leicester places you next to Jewry Wall and within a 5-minute walk of other popular sights like Leicester Cathedral. This 194-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center. It's in central Leicester and also close to Highcross Shopping Centre and New Walk Museum.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.
The 194 rooms are air-conditioned and have an array of amenities, including microwaves, minibars, and coffee makers. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Beds sport pillow menus and bathrooms offer hair dryers. Other amenities include safes, phones, and ironing boards.
At Holiday Inn Leicester, guests enjoy features like an indoor pool, a fitness center, and a spa tub. Self parking is offered for GBP 15.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 10 meeting rooms.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 911 reviews