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Recent guest reviews

Very friendly staff and easily assessable from the highway

Breakfast was appreciated but the server was doing it by herself! Sorry she had to try to please everyone alone with no help!

Room was clean and comfy. Pool was discolored and out of service. Staff member at breakfast bar was a little gruff and less than hospitable (we arrived 5 minutes before the breakfast closed and she was snappy to guests even though we were finished before it technically closed). Rough night sleep with a guest in the next room having a cat that meowed all through the night (though that was not the hotels fault-just be aware that they are pet friendly that could be a pro or con for different guests).

A faint blood spot on sheet. Refrigerator was warm not working. The exhaust in bathroom not working. The milk was sour in morning. Great parking and noise level was low. Over all 8 out of 10.

The room I stayed in at best Western Montezuma was very clean. The staff was very helpful and friendly. I would definitely recommend this hotel to anyone staying in Las Vegas New Mexico.

The bathroom smelt like vomit. Don’t know what they are using to clean. Everything else was great and looked clean.

The property was clean and quiet but we spent the whole night freezing. The heat in our room wouldn’t work all night long.

Very welcoming check in and morning staff. Clean rooms.

Didn't like the room. Pool was closed, and super tiny. Customer service was terrible still waiting for my refund. No hot showers for anyone!

We stay here every spring on our way back to Colorado, They are always friendly and the hotel is clean and updated.

Great clean rooms. Friendly staff. Great selection at breakfast.

I have stayed at this hotel many times and it was very nice, but this time room was less than good. No tissues in bathroom, toilet seat very loose, toilet not sanitized, not enough towels. I told the staff on leaving and they said I would hear from hotel but that has not happened. I will pick another next trip.

N Grand Avenue Las Vegas NM

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Pool bar

Located in East Las Vegas within a mile (2 km) of Gene Torres Golf Course, Best Western Plus Montezuma Inn & Suites is within 2 miles (3 km) of City of Las Vegas Museum. This 67-room hotel has free breakfast along with conveniences like an indoor pool and a 24-hour gym.


Dining

Start your day off right with a free full breakfast.


Rooms

Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Other standard amenities include MP3 docks, refrigerators, and microwaves.


Property features

Guests of Best Western Plus Montezuma Inn & Suites have access to an indoor pool, a 24-hour gym, and a sauna. You can put free parking to good use if you drive. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include free WiFi in public areas, a spa tub, and conference space.

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking, Microwave

2 Queen Beds | Sleeps 4

Suite, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 2

Guest reviews for Best Western Plus Montezuma Inn & Suites

Everyone (16) Couples (9) Business (3) Family (14) Friends (1)
5
Family

Very friendly staff and easily assessable from the highway

By on Mar 17, 2022

Review comment responded on Mar 17, 2022

Thank you for your review. Your satisfaction is really important to us. We hope to see you again soon.

4
Partner Couples

Breakfast was appreciated but the server was doing it by herself! Sorry she had to try to please everyone alone with no help!

By on Dec 31, 2021

Review comment responded on Jan 2, 2022

The breakfast attendant usually has help. Debbie is the kitchen Manager and her helper was out sick .

5
Everyone

By on Sep 30, 2021

4
Everyone

By on Jul 31, 2021

3
Family

Room was clean and comfy. Pool was discolored and out of service. Staff member at breakfast bar was a little gruff and less than hospitable (we arrived 5 minutes before the breakfast closed and she was snappy to guests even though we were finished before it technically closed). Rough night sleep with a guest in the next room having a cat that meowed all through the night (though that was not the hotels fault-just be aware that they are pet friendly that could be a pro or con for different guests).

By on Jun 27, 2021

Review comment responded on Jul 3, 2021

Thank you

3
Partner Couples

A faint blood spot on sheet. Refrigerator was warm not working. The exhaust in bathroom not working. The milk was sour in morning. Great parking and noise level was low. Over all 8 out of 10.

By on May 8, 2021

Review comment responded on Jun 4, 2021

Thank you for your review. We did check the bathroom fan and is was working. Thank you for your review.

5
Everyone

By on May 7, 2021

Review comment responded on May 30, 2021

Thank You!

5
Partner Couples

The room I stayed in at best Western Montezuma was very clean. The staff was very helpful and friendly. I would definitely recommend this hotel to anyone staying in Las Vegas New Mexico.

By on Mar 7, 2021

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 15, 2020

Thank You

2
Everyone

By on May 26, 2020

Review comment responded on Jun 8, 2020

Thank you for your review. We don't see any comments so we are not sure what to address with this review.

Best Western Plus Montezuma Inn & Suites

2020 N Grand Avenue, Las Vegas, NM 87701
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