Crowne Plaza Lansing West3.5 out of 5.0
Recent guest reviews
The room at the Crowne Plaza was clean and very comfortable. The staff was friendly and accommodating for all my needs. The breakfast was not included, but there was a pleasant buffet at the Grille attached to the hotel.
Whoever hired the wonderful cookie ladies who come to your room nightly was brilliant! Every evening we stayed at this hotel, one or two warm, friendly ladies would go around the floors with a cart and offer a variety of huge cookies to enjoy with a glass of milk and other treats to guests. The girls looked forward to finding her on the floor sometime between 7:30pm and 9pm. One evening it was earlier. This is a fabulous idea! We were here with a volleyball team during the President's Day weekend and all the parents agreed that this was one of the best places they have stayed at for a tournament. The hotel offered us a package that included breakfast and let me tell you that breakfast was well laid out with many healthy food choices to help start the day off right. There was plenty of food and even a special room they set up for us. The hotel itself was large and offered many area's for the parents to hang out. The kids were happy in the pool and also enjoyed the basketball court/gym to play in. The hotel was able to set up dinner for us one night in their restaurant and another spur of the moment dinner offering on our last night. The prices were quite reasonable. The rooms were quiet and there are three wings of rooms on each floor, so single guests weren't disturbed by any teams there. (there were several there) We appreciated that the rooms had an extra sink outside of the bathroom, it came in handy with two teenage girls. We also made use of the mini fridge and microwave in our room. If I could offer room for improvement it would be to change the beds to two queens instead of doubles and to put a fan in the bathroom. But overall, this was a wonderful hotel to stay in and if we come back, we will book here. Kudo's to the staff for making this a great stay. Well done.
We enjoyed our stay here because our room was clean, lovely, comfortable and nicely decorated. The bathroom was a cut above the usual hotel bathroom. It was also very quiet even though we were at the beginning of the hall, not far from the elevator. Our only complaint is the the noise level in the hotel’s dining room.
I've been to a few lunch meetings now in the Crowne Plaza banquet halls. They are pretty good sized and the servers have usually been fairly quick. The food is good most of the time that I've been there.
This was a Sheraton property which has been re modeled into the Crowne Plaza. I give the hotel high marks all around for its rooms and service. but always room for improvement.The restaurant was very weak for breakfast.Seemed understaffed. The bar in the evening was ok and did a basically good job. there are not many higher end hotels and this is one of the better.
Hotel was very nice, handsome and stylish. The beds were super comfortable and the rooms were very nice. Everyone was very friendly. Room service was prompt and the food was good. Hotel was located near shopping and food.
We stayed at the Crowne Plaza West Lansing over night to attend a function. That night sold me on the property and the name. The grounds we're impeccable, the room was spotless, the front desk people could not be more helpful. The buffet breakfast was delicious and plentiful.
Looking for some respite while traveling across the state during the holidays we chose this property. We had issues with the heat in our room and the maintenance man appeared within 2 mins of our call to the front desk to check it out. The staff was incredibly quick in locating a new room for us and getting a luggage cart to move our stuff and even gave us breakfast coupons. The pool facilities are great and we really enjoyed the tiny indoor basketball area! The second room never ended up getting to the temp on the thermostat (75), but it was warm enough and we didn't feel like requesting another switch again at that point. Again, the hotel was beyond helpful dealing with the heat issues and I would definitely stay here again and recommend to others.
I stayed 4 nights for a conference. The hotel is clean, quiet, and a lady delivering cookies comes around nightly. The workout facilities are nice and Bordeaux was good for dinner. I believe the rooms are very well insulated for sound. The issue I have that resulted in 3 stars was due to an issue with my room on the first day. It was remedied, but it should have been addressed by the hotel before I arrived since they were aware of it from past problems. I talked to staff that night and twice later and was told I would get a partial discount on the rate for the first night since it took quite some time to remedy the issue. When I went to check out there was no discount on the bill and it had been charged at that time. I then had to go over the issue for a fourth time and wait for them to issue the refund. In the end they did give me the discount on the first night, but if I hadn't asked for the copy of my bill at checkout I would have presumed I had gotten the discount they told me I was getting the previous evening. It was a business trip, the money doesn't go to me, it was the principle of doing what you say you're going to do and making sure rooms are ready and everything is working properly when guests arrive.
My wife and I have stayed in twice in the last two months. The rooms are clean and the bed is comfortable. The staff is friendly and helpful and there is a restaurant in the lobby. There is also a coffee shop on the corner street. I recommend for business or pleasure.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
Crowne Plaza Lansing West is located 1.9 mi (3.1 km) from Lansing Mall and within a 10-minute drive of Michigan Women's Historical Center and Hall of Fame. This 212-room, 3.5-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour fitness center. Near the airport, the hotel is also close to Woldumar Nature Center and Hawk Meadow Park.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 212 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free local calls, safes, and ironing boards.
At Crowne Plaza Lansing West, guests enjoy an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, 13 meeting rooms, and conference space.
Reviews from Trip Advisor
86.0% of guests recommend this hotelTotal of 273 reviews