Skip to main content
Beginning of main content

Recent guest reviews

Nice clean and friendly place! Will stay there again!

Niki Adams is unprofessional Yes she's a manager also.

The floor smelled liked pot. The rooms seemed dirty. Crumbs in the pull out,

I liked the rooms the high ceilings and the lil section with the microwave mini fridge and the sink with the cabinets, but the staff was unbelievably rude! I asked the front desk for more towels and the lady rudely replied “don’t you already have some in your room” which I went on to explain that yeah I did but we used them and needed more.. she gave me a couple and a couple days later I asked the house keepers for towels and trash bags which they gave me in yet another attitude and told me I had to go to the front desk to get the towels and when on to tell me that I was at the laundry room... when I already knew I was in the laundry room and that’s why I went in there to ask expecting a more friendlier response then from the front desk.. but I was wrong... I will not return back to this hotel and would never recommend it they made me not even want to ask for the things I needed.

The hotel and staff was great! I didn’t like the coffee.

Front desk was very nice & helpful. Will be back!!

This is a beautiful facility. Well kept, friendly staff, nice breakfast buffet. The pool could be a little warmer and a little bigger but it was adequate. I would highly recommend this hotel!

Liked the level of appliances and the temperature control worked well. Jacuzzi tub was nice and relaxing but not really worth the price hike for the room. Didn't like that front desk staff was rarely there and non attentive. Ants in the room eating out of the trash (2nd floor room). Room layout is awkward and obviously made to cram more rooms in. Door control arms do nothing to quiet them closing. Hours for breakfast sucked. The room smelled like and old man? Stains on carpet in room. Check out was at noon and no one was at the desk at that time, had to wait for 20 minutes, ended up leaving a note and my key cards. Lacking sufficient parking. TV can't be seen well from bed. Multiple night purchase made the nightly rate go up 10 dollars? Only one slow elevator, no West staircase? One of my towels ha a brown streak on it... Not my greatest hotel experience ever, unfortunately not the worst either.

This hotel was comfortable, clean and very spacious. Staff was friendly and talkative. Overall a great place to stay.

Everyone on staff went out of our way to accomodate us We had 3 rooms with family members and many needs and they helped with everything and quickly Felt the really wanted to

The many hotel amenities, as well as excellent staff service, comfortable and clean rooms, and location truly made this a home away from home for us during our 9 day visit to Lansing. I cannot speak highly enough of the excellent accommodations and amenities provided by the hotel. The staff were always courteous and anticipated our every needs making our stay one of the best experiences we've ever had in staying at a hotel for such an extended time. Plus the rates were very reasonable given the many amenities. An added bonus was the hotel's proximity to the main Interstate highways so that we could rapidly be on our way, whether to go sightseeing in downtown Lansing or to more distant venues in Detroit, Flint, or Grand Rapids. We highly recommend this hotel to any travelers to Lansing!

Room was clean and in good shape. Breakfast was OK, but nothing special. The pool area was like new and well organized. It might have been too small if there were large groups, but it was pretty empty when my kids used it and was very nice. Lot's of places to eat in the area and easy on/off the highway. There was a patio off the pool area which was perfect for watching older kids in the pool through the large windows without having to sit in the enclosed pool area. Would definitely stay again!

The hotel and location was perfect for meeting our family and friends. We live out of state, and so when we fly home we wanted a place that was clean, comfortable, and close to the family. SpringHill was that and more. From the moment we arrived the staff was friendly and helpful. The room was perfect with the kingsize bed, and sitting room. Breakfast was perfect for a quick meal before starting our day. I would recommend this place, and I don't often recommend hotels.

The staff was very disorganized, knowing they had sooo many teams staying there. I was over charged and now have to go thru the pain of sorting out my M.C. because they unessarly swiped it five times. All due to Spring hill messing up our reservation as well as who was to be my rooms. I wound not stay here again, even if it means not being with our team as thats was the true mess up on Spring hills end. In addition my privacy sign was up and staff entered anyway, while we were out, Very distasteful!

We went as a family with two young girls (2 years and 10 months) and the hotel was ready for us with pack-n-plays in the room! Breakfast had something for everyone! And after Dad got dropped off downtown Lansing, which was only about 13 mins away and the girls and I (mom) came back to the hotel to play in the pool!

We checked in in the afternoon and then went out to a local dinning spot which was very good. When we returned there were people having fun in the swimming pool and others were still checking in. The breakfast that was given was very filling. All and all I would say it was a good stay.

The hotel is all a business traveler could ask for. It is very clean, the rooms comfortable and large for rate. The staff was friendly and professional. The hot breakfast was tasty and with a good variety.

Clean & comfortable room, could have had a better TV. But all in all room size, bed, bath and kitchenette were good. did not try the free breakfast slept over past time and was there only one night.

S Marketplace Blvd Lansing MI

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Located 3 mi (4.8 km) from Lansing Mall, SpringHill Suites by Marriott Lansing West is within a 10-minute drive of Hawk Meadow Park. This 3-star hotel has 102 rooms and welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 7:00 AM to 9:00 AM. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 102 air-conditioned accommodations feature sitting areas. 42-inch Smart TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and beds sport pillow menus. Sofa beds, microwaves, and refrigerators are also standard.


Property features

Guests staying at SpringHill Suites by Marriott Lansing West enjoy an indoor pool, a 24-hour fitness center, and a spa tub. Free parking is available if you drive. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a business center, and coffee/tea in a common area.

Room options

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Studio, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Studio, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 5

Guest reviews for SpringHill Suites by Marriott Lansing West

Everyone (2) Couples (8) Business (4) Family (14) Other (2)
5
Everyone

By on Mar 28, 2021

Review comment responded on Apr 13, 2021

Thank you so much for your recent stay with us. We appreciate your high rating and are glad you enjoyed your stay. We hope to see you again in the future. Have a suite day!

5
Partner Couples Family

Nice clean and friendly place! Will stay there again!

By on Mar 4, 2021

Review comment responded on Mar 4, 2021

Thank you so much for your recent stay with us. We appreciate your kind review and honest feedback. We hope to see you again in the future. Have a suite day!

1
Family with small children Family

Niki Adams is unprofessional Yes she's a manager also.

By on Feb 23, 2021

Review comment responded on Feb 24, 2021

We are so sorry about your negative experience. Here at the Springhill Suites in West Lansing, MI we do not have any employee by the name of Niki Adams. Are you sure you are reviewing the correct hotel? We hope to see you in the future so we can give you an excellent Springhill Suites experience. Have a suite day!

3
Family

The floor smelled liked pot. The rooms seemed dirty. Crumbs in the pull out,

By on Jan 3, 2021

2
Family with small children Family

I liked the rooms the high ceilings and the lil section with the microwave mini fridge and the sink with the cabinets, but the staff was unbelievably rude! I asked the front desk for more towels and the lady rudely replied “don’t you already have some in your room” which I went on to explain that yeah I did but we used them and needed more.. she gave me a couple and a couple days later I asked the house keepers for towels and trash bags which they gave me in yet another attitude and told me I had to go to the front desk to get the towels and when on to tell me that I was at the laundry room... when I already knew I was in the laundry room and that’s why I went in there to ask expecting a more friendlier response then from the front desk.. but I was wrong... I will not return back to this hotel and would never recommend it they made me not even want to ask for the things I needed.

By , from Lansing, Michigan on Jul 28, 2020

4
Family

The hotel and staff was great! I didn’t like the coffee.

By on Jan 6, 2020

Review comment responded on Jan 21, 2020

Thank you for your review! We apologize that you did not enjoy the coffee - we will work on that issue.

3
Everyone

By on Oct 27, 2019

Review comment responded on Nov 22, 2019

Thank you for your valuable feedback, we hope we can meet your expectations next time you visit us!

4
Family with small children

Front desk was very nice & helpful. Will be back!!

By on Oct 19, 2019

Review comment responded on Nov 8, 2019

Thank you so much for your feedback, we would be happy to have you back!

5
Family with small children Family

This is a beautiful facility. Well kept, friendly staff, nice breakfast buffet. The pool could be a little warmer and a little bigger but it was adequate. I would highly recommend this hotel!

By on May 19, 2019

2
Partner Couples

Liked the level of appliances and the temperature control worked well. Jacuzzi tub was nice and relaxing but not really worth the price hike for the room. Didn't like that front desk staff was rarely there and non attentive. Ants in the room eating out of the trash (2nd floor room). Room layout is awkward and obviously made to cram more rooms in. Door control arms do nothing to quiet them closing. Hours for breakfast sucked. The room smelled like and old man? Stains on carpet in room. Check out was at noon and no one was at the desk at that time, had to wait for 20 minutes, ended up leaving a note and my key cards. Lacking sufficient parking. TV can't be seen well from bed. Multiple night purchase made the nightly rate go up 10 dollars? Only one slow elevator, no West staircase? One of my towels ha a brown streak on it... Not my greatest hotel experience ever, unfortunately not the worst either.

By on Mar 29, 2019

SpringHill Suites by Marriott Lansing West

111 S Marketplace Blvd, Lansing, MI 48917
url importing http://www.orbitz.com/Lansing-Hotels-SpringHill-Suites-by-Marriott-Lansing-West.h976189-p2.Hotel-Reviews
There was an error importing /Lansing-Hotels-SpringHill-Suites-by-Marriott-Lansing-West.h976189-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Lansing-Hotels-SpringHill-Suites-by-Marriott-Lansing-West.h976189-p2.Hotel-Reviews