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Novotel Kuala Lumpur City Centre

4.0 star property
Hotel with a full-service spa, 5-minute walk to Pavilion Kuala Lumpur

Choose dates to view prices

Photo gallery for Novotel Kuala Lumpur City Centre

City view
Creator video - submitted by Alevtina Balvanovich
Bar (on property)
Exterior
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
2 Jalan Kia Peng, Kuala Lumpur, 50450
  • Place, Pavilion Kuala Lumpur
    ‪3 min walk‬
  • Place, KLCC Park
    ‪7 min walk‬
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(37 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Deluxe Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

8.4 out of 10
Very good
(11 reviews)
  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed
  • City view

View all photos for Premier Room, 2 Twin Beds

Minibar, in-room safe, desk, blackout drapes

Premier Room, 2 Twin Beds

  • 301 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • City view

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 603 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • City view

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About the neighborhood

Kuala Lumpur

Located in Kuala Lumpur City Centre, Novotel Kuala Lumpur City Centre is a leisurely stroll from popular sights such as Pavilion Kuala Lumpur and Petronas Twin Towers. This 302-room, 4-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Pavilion Kuala Lumpur - 3 min walk - 0.2 miles
  • Kuala Lumpur Convention Centre - 3 min walk - 0.2 miles
  • Suria KLCC Shopping Centre - 7 min walk - 0.4 miles
  • KLCC Park - 7 min walk - 0.4 miles
  • Petronas Twin Towers - 10 min walk - 0.6 miles

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Raja Chulan Station - 6 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Restoran Hussain Bistro - ‬2 min walk
  • ‪Hakka Restaurant 客家飯店 - ‬4 min walk
  • ‪Koryori ENOSHIMA - ‬1 min walk
  • ‪Minf Houze (Vegan Cafe) - ‬3 min walk
  • ‪Franco - ‬3 min walk

About this property

Novotel Kuala Lumpur City Centre

Hotel with a full-service spa, 5-minute walk to Pavilion Kuala Lumpur
Guests of Novotel Kuala Lumpur City Centre enjoy a full-service spa, an outdoor pool, and a children's pool. If you drive, self parking is MYR 5 per stay, or you can take advantage of the airport shuttle (available 24 hours) for MYR 210 per vehicle one-way. The front desk is staffed 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this spa hotel include a gym, free WiFi in public areas, and conference space.
55-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, and bidets. Other amenities include minibars, safes, and phones. Change of towels is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.
The Zen Spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Self parking on site (MYR 5 per stay; includes in/out privileges)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; MYR 58 for adults and MYR 29 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business center
  • Computer station
  • Conference space

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • High-pile carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 28 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for MYR 165 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MYR 500 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MYR 58 for adults and MYR 29 for children
  • Airport shuttle fee: MYR 210 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: MYR 5 per stay (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 165 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Novotel Hotel Kuala Lumpur City Centre
Novotel Kuala Lumpur City Centre
Accor Kuala Lumpur
Kuala Lumpur Novotel
Novotel Hydro Majestic Kuala Lumpur
Novotel Kl
Novotel Kuala Lumpur
Novotel Kuala Lumpur City Centre Hotel
Accor Kuala Lumpur
Novotel Kl
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kuala Lumpur City
Novotel Kuala Lumpur City Centre Hotel
Novotel Kuala Lumpur City Centre Kuala Lumpur
Novotel Kuala Lumpur City Centre Hotel Kuala Lumpur

Frequently asked questions

Is a free cancellation option available at Novotel Kuala Lumpur City Centre?

Novotel Kuala Lumpur City Centre offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to do near Novotel Kuala Lumpur City Centre?

This hotel is situated in Kuala Lumpur City Centre, just steps from Pavilion Kuala Lumpur, and within a 10-minute walk of KLCC Park and Suria KLCC Shopping Centre. You'll also find Jalan Alor and Berjaya Times Square less than a mile away.

Will I be able to park at Novotel Kuala Lumpur City Centre?

Yes, parking is offered for MYR 5 per stay with in/out privileges. Though parking is limited, accessible parking is also available.

Is there a spa at Novotel Kuala Lumpur City Centre?

The Zen Spa is the hotel's spa and services include deep-tissue massages, sports massages, couples treatments, and reflexology.

Does Novotel Kuala Lumpur City Centre include a casino at the property?

No, Novotel Kuala Lumpur City Centre doesn't have a casino.

Is there an indoor pool at Novotel Kuala Lumpur City Centre?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6:00 AM and 8:00 PM.

What amenities will couples enjoy at Novotel Kuala Lumpur City Centre?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Does Novotel Kuala Lumpur City Centre have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Novotel Kuala Lumpur City Centre have a restaurant with a breakfast menu?

Yes, Novotel Kuala Lumpur City Centre serves buffet breakfast for a surcharge each morning at Food Exchange.

Will Novotel Kuala Lumpur City Centre allow pets to stay for free?

No, pets and service animals aren't allowed at Novotel Kuala Lumpur City Centre.

Are there connecting rooms at Novotel Kuala Lumpur City Centre?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Novotel Kuala Lumpur City Centre?

The closest major airport to Novotel Kuala Lumpur City Centre is Subang (SZB-Sultan Abdul Aziz Shah), which is 16.3 mi away (37 minutes by car). Another top airport is Kuala Lumpur International Airport (KUL), which is around 27.4 mi away.

Can I book a room with a balcony at Novotel Kuala Lumpur City Centre?

No, there aren't any guestrooms with balconies at Novotel Kuala Lumpur City Centre.

Novotel Kuala Lumpur City Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 299 out of 1001 reviews
Rating 8 - Good. 376 out of 1001 reviews
Rating 6 - Okay. 207 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 44 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

siew wah

Disliked: Staff & service, property conditions & facilities
Executive room and behind i
Stayed 1 night in Oct 2025

8/10 Good

Oscar, Tigard

Stayed 2 nights in Oct 2025

4/10 Poor

siew wah

Liked: Cleanliness
Disliked: Property conditions & facilities
Lift noise every 15secs as executive room is behind the lift wall. Cant sleep and asked for a change room but was given a downgraded room. No compensation on my room charges. Disappointed with hotel manager arrangement.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hemi, Ipswich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Kiran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of hotel is awesome. Walkable distance from twin tower, aquarium, pavilion mall, bukit bintag street. Swimming pool looks little bit small. Breakfast option was really good. Rooms were clean and comfortable. Tourism aspects needs to be improved like providing maps, information about tourist attractions with some details on what is allowed in or not, how to get there etc. The hotel staff should be double cautious when delivering guest food order for takeaway. We ordered for veg and later on the way to Singapore we realized they gave us wrong parcel which was non veg. Hotels should work on check in times. 2 O' clock check in is really late and tourists loose half day. Atleast it should be by 10 or 11am.
Stayed 3 nights in Sep 2025

10/10 Excellent

Siew tho

Stayed 1 night in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Elaine, Milpitas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, good breakfast choices, convenient location
Stayed 1 night in Sep 2025

6/10 Okay

Peter

Liked: Room comfort

Average

Location of hotel was great. Easy and short walk to pavilion. Check in was rather long process. While the lobby was nice, the hallway to the room was dingy so didn't give good vibes. The room itself also giving the same feelings. We had a room with connecting door which wasn't great as we had noisy guests next door but luckily only for one night. The room was spacious and the bathroom recently renovated but the shower was very narrow. Bedding was gross, the blanket and pillow were limp like it was very well used. Everyday after housekeeping we found new drain bugs in our room which was unpleasant. Do not recommend breakfast unless you like toast and cereal. Foods were not replenished quickly and also the hot items were at best room temp
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if the hotel can provide one day breakfast free is perfect.
Stayed 1 night in Sep 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 6 nights in Aug 2025

8/10 Good

Ronald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value hotel in central location

Room was simply appointed, with clean contemporary decor. Bed was comfortable, and the room was spacious. Adequate working desk area, chaise sofa by the window, in room fridge, safe. No tub in bathroom, just walk in shower. I found the proximity of the toilet to the wall too close to the point it felt cramped when seated. The fitness facilities were subpar -- adequate cardio equipment, and just a couple of benches and dumbbells, and oddly just one chest press machine (no multi gym or machines for other major body parts). Included breakfast was decent for a 4 star hotel. Overall great value, located right across the street from the popular Pavilion mall.
Stayed 3 nights in Aug 2025

8/10 Good

NG SOK

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean property
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Novotel KL City Centre

This hotel quite comfort and convenient for stay life. Only bit difficult to park car due to narrow connection road in side building.
Stayed 2 nights in Aug 2025

10/10 Excellent

Thevar Thiro Selvan, Singapore

Liked: Staff & service, amenities, property conditions & facilities
Very convenient and safe.
Stayed 3 nights in Aug 2025

2/10 Terrible

Omar

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accessible!

Located in city center, the hotel is super convenient and accessible to anywhere.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location. The staff and rooms were excellent. Very clean and very good value for money.
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location to everything, 10 min walk from a huge shopping centre and about 20 mins walk from the twin towers, 7/11 is also located right outside the hotel. The property was clean and tidy, shower however needs resealing as water tends to leak from it. Staff was slow when checking in and I had to pay an additional "tourists fee" without prior acknowledgement (it was only £2 for 1 night, but it was unexpected and unpleasant) Overall I was satisfied
Stayed 1 night in Jul 2025

10/10 Excellent

Marshal

Liked: Cleanliness, staff & service, property conditions & facilities
Fun!
Stayed 5 nights in Jul 2025

8/10 Good

Akash

Stayed 3 nights in Jul 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service

Great location

Centrally located near the MRT and large Pavillion shopping centre, then a walk to KLCC. Bathroom is modern but besides the lobby and breakfast area, I can tell the hotel is not recently renovated. I can sleep even though the light shines through the border of the doors and if someone is in the bathroom a lot of light shines from underneath. Breakfast buffet is satisfactory, nice touch serving a cheese option. Suggestion to serve at least 1 type of kuieh and another rice dish that’s not nasi lemak. Concierge was proactive in helping with bags into the taxi trunk.
Stayed 1 night in Jul 2025

10/10 Excellent

Sohaimi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 3 nights in Jun 2025

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Novotel KL was well situated accross the road from the Pavillion Mall and a 9 minute walk to Bintang Buket or the Twin Towers . Good value for money.
Stayed 2 nights in Jun 2025

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