The staff are friendly, I liked that. No internet or breakfast I didn't like. COVID IS OVER. Hotel just being ulta cheap!
Pretty good hotel. Only downside was the smell by the stairwell - smelled like people were smoking weed. That type of smell is hard to get rid of to begin with, even after multiple cleanings, so it was not recent. probably. The only issue I really had was the noise, which really had nothing to do with the property itself - just someone with a crappy/badly installed sound/speaker system in their truck was blaring their bass for a while during multiple times of the day, including during the night.
Sherrie was very nice checking in. However, when I went into the shower the next morning, there was an old bar of soap on the ledge covered in hair. Additionally, it is advertised on Orbitz that there is free breakfast, when you check in there is a sign that states "Sorry - no breakfast" that should be removed it is very misleading
This is an older hotel, but adequate for a night’s rest. Good location close to the freeway, but it is tucked in behind other businesses and we didn’t see any road signage and missed the entrance. The room was very clean, but the walls transmit sound easily. We could hear the people above us moving and talking.
Probably the worst of hotels I’ve stayed at. The room was absolutely filthy, some type of substance sprayed all over the walls, bottle rings and something sticky on the table, dirty wash cloth from previous person, floor hadn’t been vacuumed. It reaked of marijuana from the room to the exit. It was disgusting.
Nice place to stay for night while in Knoxville. Nice updated large rooms, convenient location, good price would stay here next time
Sherrie was amazing in assisting with my check in and making sure everything was satisfactory
Great staff. Very satisfied with everything
Hotel is old and need renovation, but rooms are very spacious and the area has excellent dining options
Property was clean but dated. AC unit smelled of mildew. Really need to clean the units.
Housekeepers and housemen always doing their best. Going beyond duty. Front desk staff helpful and rooms are clean. Definitely recommend if need a hotel in Knoxville.
Very clean, very comfy bed, very nice stay! I thoroughly enjoyed the room....
It smelled like a retirement home, TV didn't work due to HDMI cable was not plugged into cable box, and not plugged in to HDMI 1, I fixed it myself. alarm clock was like twenty years old and not plugged in. I had the same one when I was a kid. The night stand had built in plug-in's didn't work, not plugged in and the USB ports were destroyed. It seemed like they had people living there. No security cameras in the hallways. My door cards were deactivated the morning after check in, had to get new ones. Vending machines were pretty much sold out. Over all it was a little janky. Best thing this place has going for it is the employees all very nice and polite.
The walls are paper-thin. I could literally hear very conversation anyone was having in the next room. (And some of those people were noisy!)
I was traveling with a Cancer patient, and it would of been nice to know that when I upgraded to the Balcony suite that they did not have an elevator. The night clerk told us it would not be a problem to have a late check out due to the fact that our plane did not leave until 6:30. They were not that busy. Brian needed as much rest as possible before the long trip. I let the desk clerk know that the morning of check out and she would not allow us to stay past 12:00.
Room was clean. Staff was friendly. Breakfast was good. My husband loved the gravy. Pet friendly!
Red Roof Inn PLUS+ & Suites Knoxville West – Cedar Bluff places you within a 15-minute drive of popular attractions such as West Town Mall and Pellissippi State Community College. This 133-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and a gym.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also available.
Renovated in 2017, Red Roof Inn PLUS+ & Suites Knoxville West – Cedar Bluff offers a gym, free WiFi in public areas, and a business center. If you drive, take advantage of free parking. Front-desk staff are standing by 24/7 to assist with any requests. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.
The staff are friendly, I liked that. No internet or breakfast I didn't like. COVID IS OVER. Hotel just being ulta cheap!
Pretty good hotel. Only downside was the smell by the stairwell - smelled like people were smoking weed. That type of smell is hard to get rid of to begin with, even after multiple cleanings, so it was not recent. probably. The only issue I really had was the noise, which really had nothing to do with the property itself - just someone with a crappy/badly installed sound/speaker system in their truck was blaring their bass for a while during multiple times of the day, including during the night.
Hello Matthew, It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our property. We hope to someday have another opportunity to host your stay.
Sherrie was very nice checking in. However, when I went into the shower the next morning, there was an old bar of soap on the ledge covered in hair. Additionally, it is advertised on Orbitz that there is free breakfast, when you check in there is a sign that states "Sorry - no breakfast" that should be removed it is very misleading
Hello Maureen,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and we hope to have another chance to serve you in the future.
This is an older hotel, but adequate for a night’s rest. Good location close to the freeway, but it is tucked in behind other businesses and we didn’t see any road signage and missed the entrance. The room was very clean, but the walls transmit sound easily. We could hear the people above us moving and talking.
Thank you for taking the time to share. We appreciate your feedback regarding our location and also our room. Please do consider us again on your next visit to the area.
Probably the worst of hotels I’ve stayed at. The room was absolutely filthy, some type of substance sprayed all over the walls, bottle rings and something sticky on the table, dirty wash cloth from previous person, floor hadn’t been vacuumed. It reaked of marijuana from the room to the exit. It was disgusting.
Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
Nice place to stay for night while in Knoxville. Nice updated large rooms, convenient location, good price would stay here next time
On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our location and comments about our price. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
Sherrie was amazing in assisting with my check in and making sure everything was satisfactory
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.
Great staff. Very satisfied with everything
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Hotel is old and need renovation, but rooms are very spacious and the area has excellent dining options
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our area and comments about our renovation. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.
Property was clean but dated. AC unit smelled of mildew. Really need to clean the units.
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
Hello Maureen, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our staff and your insights regarding our breakfast. Please do consider us again on your next visit to the area.