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Holiday Inn Kitchener-Waterloo Conference Center

3.0 out of 5.0

Recent guest reviews

I booked a PointBreaks stay and was upgraded to a renovated fourth floor room. Our booking was for three adults (which one, rather comfortable, king sized bed would not work for) so they provided a huge, comfortable, cot for the extra person. It was a bit tight, but it worked out well (They seemed surprised when I pointed out that the reservation was for three adults---a better upgrade would have been a renovated two queen room, but it was not offered.) The room was very nice---we would stay here again, when traveling with two people. Only complaint was the windows let in a bit of the road noise (one of the exterior glass panes was cracked, perhaps this was why.) A nice feature was the, apparently, heated tile near the sink in the bathroom!

We had a nice two nights here in the business section of the hotel. Pros: tile instead of carpet, throughout room Hot full breakfast Comfortable beds Cons: Tub spout pulled right out of the wall Restaurant was closed on Saturday between 1 & 5pm Horrible bathroom lighting - way too bright First night we had one bath towel and had to call for more. Second day we had two towels & had to call for more. - We registered with 4 guests, the hotel should be able to figure out how many towels each room requires by the amount of guests.

I'm not sure what decade this hotel was built, but it hasn't been updated other than the restaurant reception desk. The rooms were outdated and the long hallway on the first floor on our way to our room was reminiscent of The Shinning. We had pool access from our room, but that was the only good thing about the entire stay. The breakfast was a complete joke and the food was horrible. It's a good thing it was free.

Stayed here for a night while traveling for business. I believe I was put into the older portion of the hotel, finding my room for the first time was a bit of a challenge. There was nothing spectacular about this hotel - bed was comfortable, bathroom was clean.

There are two sections to this hotel. Where your room is located will determine your experience. The main tower appears to be nice and has a bar and restaurant. They gave us free breakfast for signing up for their rewards program. Our room, however, was another story. We were in the motel part of the hotel off the back of the main section. Our room overlooked the pool. As you can see from other customer photos, it's old, dingy, and dirty. The carpet was old and the entire room had a musty smell to it. The bathroom had hodge podge fixes to it. I know we got a great deal on the room, but I would have booked elsewhere had I known what we were getting into. Thankfully it was just a stopover on the way back from the airport, so we fell asleep and got up early to head home.

Online this looks like a beautiful hotel... which I imagine it is in the new section they call The Tower. Unfortunately I was placed in the old section that, from the outside, looked like a budget motel. It was only 2 levels and the second level was walk up only. I was in the farthest room possible away from the front desk and amenities. The interior hallway was poorly lit and smelled musty. There were lights out in the pot hole filled parking lot. The air conditioner wasn't working in my room and since they were fully booked, I was stuck. The jets in the hot tub were extremely weak and the timer didn't work. The only enjoyable part was the complimentary breakfast. There was a great selection and the hot food was nice and hot. Our server was really nice. There were hairs that didn't belong to me all over the bathroom and the water didn't drain quickly in the shower so it meant having a bath and a shower at the same time. Suffice to say, this was an extremely disappointing stay.

Good standard Holiday inn. Business rooms to a good standard with all essentials. Room nice & clean, bathroom with essentials catered. Coffee & tea making facilities and small fridge. Hotel decor a bit tired and in need for refresh & modernisation. Small pool but good size sauna.

Pick this hotel because of price .we have been there before so knew the hotel and area close to malls and some good restaurant. The staff was very good . the hotel was clean . the room was clean and bright

This location was in need of a renovation and it is in progress. I was fortunate to stay in their newly updated room. Large, bright bathroom and king room. There is noise from the busy road nearby, but the inroom heater/air drowns out that noise. Standard Holiday Inn hotel.

We were here on a group booking in May and had a much better experience then we did the year before. Our group was in for the Ontario Volleyball Provincials once again, and the hotel seems to have made some adjustments since our last visit. First of all, I called in advance to look at moving my room to a suite options. After a discussion with the front desk, the agent suggested requesting a room with a fridge as this is all I really needed. The customer service care was definitely appreciated. Upon arrival, we did have a room with a fridge and a while we stayed in the same section as last year, we had a nicer room with a view of the courtyard. In addition, there was a care package with a cooler bag, water and gatoraid for my athlete - nice touch! Breakfast was well organized with a list of all the rooms booked through the OVA so there were no accidental charges on the hotel bill as was the case the previous year. Overall, the experience this time was much better and I would be happy to return to this hotel again in the future.

Room options

Standard Room

King 1 | Full 1 | Sleeps 2

Deluxe Room

King 1 | Full 1 | Sleeps 2

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Room, 1 King Bed, Tower

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 290 reviews