Holiday Inn Kitchener-Waterloo Conference Center3.0 out of 5.0
Recent guest reviews
After a long drive it was a pleasure to check into the Holiday Inn Kitchener and get a room without a reservation. Our room was clean, cozy, and spacious. We especially enjoyed the sauna, swimming pool, and jacuzzi. This Holiday Inn property is easy to navigate around as it's the perfect size. In the summer months the outdoor pool is open. An extra perk was the free coffee at the entrance of the restaurant. Staying at the Holiday Inn, Kitchener is a nice way to get some peace and relaxation before venturing onto the cosmopolitan city of Toronto.
After my last experience at a holiday Inn I read the reviews which helped with my choice of rooms. I requested a room in the tower. Very nice quiet room with a heated floor in the bathroom. very nice. Make sure you don't stay in the other part of the hotel as my friend said it wasn't nice at all.
We checked in and had requested a room where we could have our pet. A very quiet and well behaved dog who was with us at all times when we weren't at the hotel . Apparently when you have a pet you get to pay as much and MORE ( pet fee) but you get put the horrible rooms in the back of the hotel. They were dingy and dirty - tiny bathroom. We were literally at the very end of the back section and the door closest to us was broken so there was no alternative but to enter through the front door and walk for 10 minutes to your room. Not only that , but it was the hockey team wing so we were forced to walk back masses of adults , beer cups in hand, while their kids ran up and down the hallways. Had we not been attending a family function and need to rush back out, I would have checked out and found somewhere else to stay. My advice to anyone staying here is to either INSIST on the new section , or find somewhere else- it's just not worth it and you will be disappointed.
Stayed for 1 night, July 22-23. Reserved one room direct as part of a wedding block. My family was happy to book this hotel as it was close to the wedding site. Our room was spacious with a king bed and the requested baby crib for our child. The bathroom had a stand-up shower and a mirror with a lit perimeter that did not turn off. This was rather annoying as we tend to leave the bathroom accessible during the night but could not due to the overpowering glow. A complimentary breakfast was made available at the hotel's restaurant, and it had the standard hotel breakfast buffet fare. We had confirmed a late check out when we arrived. When I heard a man with a walkie-talkie outside my room at 11:55 on our final day, I asked him if there was a problem with my late check out. Twenty minutes later, I received a phone call from the front desk asking when I would be checking out. Apparently my requested for a late check out had not been noted, but they granted a 13:00 departure. I did not appreciate the disruptions given that my child was asleep and planning for a longer nap. While I understand the misunderstanding, I cannot recommend this Holiday Inn.
First we arrived after the 3 pm check in and had to wait almost 30 min as our room was not ready it was in 'pick up' status. Whatever the hell that means. We had to sit in a overcrowded lobby full of loud children who were there for what appeared to be a hockey tournament. They offered us a different room on second floor but they said no elevator there and we had luggage. So we waited. Then finally got to main floor room in OLD unrenovated building and had to listen to kids running up and down the halls playing ball hockey and banging on our door.we were woken up to this in the morning as well at 7 am!! We paid 156 plus tax for our stay!!! High end pricing for low end stay. Never will i book there again!!
We booked a room for 2 nights at the hotel as we were in Kitchener for a family wedding. Two of my brothers were also at the hotel and were given rooms closer to the front of the hotel in the tower portion of the complex. My wife and were given a room (room 132), much more expensive than my brothers' rooms, way down at the back part of complex. Over the course of the late afternoon and early evening it appeared that lots of party type people were starting to arrive in our wing of the hotel complex, which is quite far from the rest of the hotel. Between 10:30 pm and 1100 pm I had to call the front desk twice to complain about people yelling, screaming in the hallways, and doors slamming up and down the corridor. On the first call, I told them I wanted to be moved. They said the hotel was completley booked-up and there were no available rooms, but that the manager was on the way down. She never showed-up and the noise continued. I called back. I was assured that security was on site and on their way to handle the situation. Again, no one showed up. By 11:15 I had to get dressed and walk down to the main desk to get some action. The manager on duty had no clue what I was talking about. His security person was standing at the front desk. I walked back down to the party wing with him. At that time he started to knock on doors to get people to settledown. That seemed to have worked for the first night. On the second night, we arrived back at the hotel just after midnight. It was mostly quiet. I was pleasantly surprised. Well, that didn't last too long. Between 1:00 am and 2:30 am, the shuttle bus arrived back from the Kitchener- Waterloo Oktoberfest celebrations. I knew this because you could clearly hear people yelling in the hallway that "the Oktoberfest bus is here. Woohoo!!!!!". After the first night, I spoke to the front desk, people, who, pretty much patted me on th head and said everything would be fine on the second night, because security was on-site and would handle any disturbances. In short, not impressed at all for the over priced rate I paid, and being dumped in middle of a large group who had clearly come to party and that managment gave no consideration after I repeatedly complianed about the disturbances.
We stayed here with a group of friends for a fundraising softball tournament. Clean and comfortable room, with a long walk from the lobby. There were issues connecting to the hotel wifi (posted password on the front desk wasn't valid till Sunday, and the guest services staff were less than helpful when clarifying the mix up - why have the October wifi password on the front desk when it's not valid till the following day??!?; had to turn off wifi on devices and reboot, then try multiple times to connect to a hit and miss signal), and the water temperature in the shower went from warm to cold to unsafe hot. There were areas that still needed updating (visible water damage to the bottom of the bathroom door). All in all, an OK place for a short visit to the area.
Rooms look to have been recently renovated. I was in the tower area. Great lounge/bar area - fantastic service. Breakfast was buffet with basic choices. Lots of parking. Plenty of restaurants nearby. Has indoor pool onsite.
There is a very old, outdated, dirty and neglected part to this hotel. The "tower" part in the front is decent. The back part is so bad and we still paid $200 a night which was lowered to $150 after we complained about the delapitated sketchy 1970's section of the hotel that we were put in. The girl at the desk said she understands and didnt seem suprised. Bathrooms old with mold in the corners. Didn't want to walk around without shoes. Disgusting. Find another hotel.
I booked a PointBreaks stay and was upgraded to a renovated fourth floor room. Our booking was for three adults (which one, rather comfortable, king sized bed would not work for) so they provided a huge, comfortable, cot for the extra person. It was a bit tight, but it worked out well (They seemed surprised when I pointed out that the reservation was for three adults---a better upgrade would have been a renovated two queen room, but it was not offered.) The room was very nice---we would stay here again, when traveling with two people. Only complaint was the windows let in a bit of the road noise (one of the exterior glass panes was cracked, perhaps this was why.) A nice feature was the, apparently, heated tile near the sink in the bathroom!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Holiday Inn Kitchener-Waterloo Conference Center places you within a leisurely stroll of Fairview Park and Chicopee Tube Park. This 184-room, 3-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. It's in central Kitchener and also close to Chicopee Ski and Summer Resort and Rockway Golf Course.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All 184 air-conditioned rooms provide balconies or patios, iPod docks, and sofa beds. 42-inch TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus ensure a restful night. Coffee makers, free newspapers, and free local calls are also standard.
At Holiday Inn Kitchener-Waterloo Conference Center, guests enjoy an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with an airport shuttle at scheduled times for CAD 92 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and 13 meeting rooms.
Reviews from Trip Advisor
58% of guests recommend this hotelTotal of 300 reviews