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Best Western Abbots Barton Hotel

3.0 out of 5.0

Recent guest reviews

A 3-star,traditional-style,comfortable hotel at a fair price. Our double room was a bit tight but was clean, well equipped,with a comfortable bed, and warm,once I put the radiator on. We did not have time to take dinner there but had some excellent,generously filled sandwiches.The buffet breakfast was good. I particularly enjoyed tinned figs and a very generous dish of smoked salmon and scrambled egg,the latter being beautifully cooked.My partner enjoyed a generous portion of kippers and poached eggs but there was also,of course,a cold buffet and help-yourself full English,in addition to all the usual juices,yoghurts,cereals,grapefruit,patisserie and different breads. Service was good throughout. The receptionist was very helpful and efficient and willingly helped with luggage,which being disabled we very much appreciated.She also booked a taxi and,without being asked ,chased it up when it was late in arriving. The waiter who brought the sandwiches was very friendly and willingly brought extra water for our pot of tea. Breakfast staff were keeping the buffet well stocked and keeping tables tidy. There was a reasonable amount of parking space on site and disabled parking close to the main entrance. Reception helpfully gave us a ground floor room near amenities. There were a few small niggles. We needed to order flannels, water,biscuits and more tea and milk. I have to say that all of these,in addition to extra pillows, were brought very cheerfully and quickly to our room,by friendly and helpful staff.There was also only one set of towels and no toilet brush and toilet paper almost ran out.The hotel handbook makes it plain that guests can obtain these and lots of other items if they request them and the receptionist was charming about our requests,pointing out that the night porter would also help guests if needed.However,we did not discover what we wanted until quite late in the evening, and then bit by bit, so felt uncomfortable at having to keep ringing for room service. So I think there is an issue re. provision of consumables,if only to prevent staff being run off their feet! Overall,this is a well-run,comfortable hotel with well-trained staff,eager to please. We would definitely stay there again and recommend it.

This was a beautiful and historic place to stay. The building was historic and it the historic feel followed through the décor. The room was beautiful, the beds comfortable and the towels thick and thirsty. The staff was friendly and helpful and the breakfast delicious. I would stay here again without any hesitation. It was one of the best hotels ever.

Prior to our stay, we needed to ask for a room with easy access due to a knee operation I had. The hotel was accommodating and put us near the lift. The room was a good size and well kept, although the metal on the bath was showing through. I liked the decor and the bedding was comfortable. One issue that became more of a problem was the heat of the room. The bathroom radiator was constantly on high and the room was so warm my make up was melting! It didn’t help that the team cleaning the room kept fully closing the windows we’d left on latch. The air con unit in the room wasn’t working either. When we checked in, we were happy to hear we were bed and breakfast as we didn’t remember booking it, however on the second day the kitchen tried to charge £50 for two days worth of breakfasts. Turns out the receptionist on our arrival got it wrong. The person dealing with us tried to get me to sign the money off regardless and said “you won’t have to pay all of it”. Luckily, my partner spoke to reception and the debt got written off. The handling of the situation by staff initially wasn’t great, especially first thing in the morning! Overall, with these niggles, I’d say the stay was average. It’s a shame as the building itself was quite impressive.

Took the family and our dog to stay. Lovely family room, lush food, friendly staff and a cracking buffet breakfast. Would recommend, especially the prosecco! This is our second visit and both times we had a late dinner in the restaurant which was a real treat, staff made our young daughter very welcome. The dog was provided with a bowl and blanket in our nicely sized and decorated room.

Nice Hotel and very friendly and helpful staff. Food expensive in restaurant for evening meal and very slow to be delivered to table. Breakfast buffet can be chaotic at busy times and hot food running out ( example - no bacon)

Lovely hotel. Really friendly staff and superb room. The bar staff were great making us sandwiches at 1.30am. Very clean and great location. Five minute walk to the centre of Canterbury. Defo go back to the hotel.

Stayed in a luxury twin room, very nice, only problem noisy neighbours on the Friday night ( not the hotel's problem some people should have more consideration ). Hotel only a 10 min walk from Canterbury, free parking excellent. Breakfast very nice. Would recommend to anyone wishing to visit the area.

We stayed here for the Easter weekend and despite the weather, we can report that it's situated close to the town centre, 10 minute walk with everything close by and so much to see and do. As we love walking, shopping and drinking (tea and coffee) outside, it was perfect for us. Thoroughly recommend the hotel for a short or long stay. Sarah and her reception team along with all her excellent team of staff made us feel very welcome. Nothing was too much trouble for us, even the night porter took the trouble to make Sarah a lovely cup of tea when she wasn't feeling too well early Saturday morning. Breakfast was delicious and a special mention to Pietro for his personalised service, again all the staff couldn't have been any more accommodating. Definitely coming back in the not too distant future where we hope the weather will be kinder so I can show Sarah other parts of the beautiful county that is the garden of England. Thank you all once again and keep up the excellent work and high standards.

Stayed for 1 night I a 'King twin room' Pleasant olde hotel a 10 min easy walk from the main attractions. Corridors are a bit of a maze to find your room, but not a problem. Comfortable beds. TV, tea/coffee maker. Clean. Polite staff Bar is somewhat expensive, as is the breakfast. View from room 124 is of an unpleasant junk yard. Outside parking. Caters for weddings, so could become crowded. We would stay again when visiting Canterbury.

Lived up to our expectations. Friendly and helpful staff. Hotel convenient for walk into town or to County Cricket Ground (about 10/15 minutes for either Free parking appreciated. We would definitely stay there again

36 New Dover Road Canterbury England

Hotel highlights

  • Walking distance to Canterbury Cathedral and St. Martin's Church
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western Abbots Barton Hotel places you within a 15-minute stroll of popular sights such as Canterbury Cathedral and St. Martin's Church. This 3-star hotel has 53 guestrooms and offers free in-room WiFi, free self parking, and a 24-hour business center. It's in central Canterbury and also a short walk from St. Augustine's Abbey and St. Lawrence Ground.


Dining

This hotel serves as home to a bar, along with a restaurant that specializes in British cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee on weekdays from 7 AM to 9:30 AM and on weekends from 8 AM to 10 AM.


Rooms

Best Western Abbots Barton Hotel's 53 individually decorated rooms provide coffee makers and desks. 32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries.


Property features

Guests of Best Western Abbots Barton Hotel enjoy access to free WiFi in public areas, 2 meeting rooms, and a 24-hour business center. If you drive, put free parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include coffee/tea in a common area, a computer station, and a library.

Reviews from Trip Advisor

Trip Advisor aggregated rating

79.0% of guests recommend this hotel

Total of 1296 reviews