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SureStay Plus Hotel by Best Western Kansas City Airport

3.0 out of 5.0
Overview Reviews Amenities & Policies
11828 NW Plaza Circle, Kansas City, MO
1-844-663-2269
  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and ...
  • Free parking
  • Free airport shuttle
3.5
out of 5
Average Guest Review
See all 51 reviews
Room cleanliness 3.5
Service & staff 4.0
Room comfort 4.0
Hotel condition 3.5

This hotel is most popular for:

  • Everyone
  • Family
  • Business

Recent guest reviews

Terrible first impression - called for shuttle from airport. Told 10 minutes. 25 minutes later, called again. Showed after 30 with a grunt; no hello, thanks for staying with us, apology. Arrived at hotel to be shuttled around the parking lot so people who parked their car there could find it. Then was asked where my car was. I responded, "uh, I'm a guest". Expressed my displeasure to front desk person about poor communication on pick-up. Received lame explanation about airport construction, no apology, but she was right on top of a $20 charge to check in early. They appeared to have attempted a nice room renovation with shower tile and new flooring, which was admirable, but totally dropped the ball on the details. The tub faucet was an loose and half an inch from the tile wall. The popcorn wall was bubbled near the tub along with other blemishes. Completely undermined an expensive renovation. The room was spacious and clean. The breakfast was decent. The location is good. Overall, a 2-3.

Every thing was great. I will recommend it to my friends.

The property is under much needed renovation. Our room was very nice and I really liked the location

We hated the property. It definitely smelled old in the lobby area, almost like carpet at an old skating rink. Zack at the front desk was very accommodating and working his butt off, that was literally the only redeeming thing, other than that, there were little bugs and/or dust mites/stuff in our bed. We were totally grossed out. I took pictures.

HATED the fact I arrived about an hour before checkin time and was told there would be a $35 fee for early checkin. I've never experienced this before. I may choose not to stay at SureStay in the future if I think there's a chance I might arrive a little early.

The rooms, lobby, etc. were all recently updated, and it’s all nice. The bed is comfortable. The place is clean. The breakfast is okay. Pretty standard for a three star hotel. All-in-all, the price is really good for this place. I’d stay here again.

Floors not clean, no fire sprinklers, everything reeked of moth balls.

It was nice. Man at front desk was nice and pleasant

clean and friendly. good location to the airport. Beds really comfortable! the pool was really cold though. was looking forward to a swim but too cold, no hot tub so that was out.

Surprisingly clean and recently updated. Close to the airport, free shuttle.

Bad smells..ants & fruit flies in room. The fresh paint didnt hide the oldness of property

This is my second stay in this hotel! Clean room. Professional front desk staff

NW Plaza Circle Kansas City MO

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Located 1.8 mi (3 km) from Harley-Davidson Factory, SureStay Plus Hotel by Best Western Kansas City Airport is within a 10-minute drive of other popular attractions like Zona Rosa Shopping Mall. This 3-star hotel has 100 guestrooms and offers conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free hot/cold buffet breakfast.


Rooms

A 50-inch TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and free toiletries. Other standard amenities include a refrigerator, a microwave, and a coffee maker.


Property features

At SureStay Plus Hotel by Best Western Kansas City Airport, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and laundry facilities.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2
$54* Per night/room Nov 6 - Nov 7

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 1 King Bed, Refrigerator & Microwave, Courtyard Area

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

King 1 | Sleeps 4

Guest reviews for SureStay Plus Hotel by Best Western Kansas City Airport

Everyone (31) Couples (1) Family (14)
3
Business Business Travelers

Terrible first impression - called for shuttle from airport. Told 10 minutes. 25 minutes later, called again. Showed after 30 with a grunt; no hello, thanks for staying with us, apology. Arrived at hotel to be shuttled around the parking lot so people who parked their car there could find it. Then was asked where my car was. I responded, "uh, I'm a guest". Expressed my displeasure to front desk person about poor communication on pick-up. Received lame explanation about airport construction, no apology, but she was right on top of a $20 charge to check in early. They appeared to have attempted a nice room renovation with shower tile and new flooring, which was admirable, but totally dropped the ball on the details. The tub faucet was an loose and half an inch from the tile wall. The popcorn wall was bubbled near the tub along with other blemishes. Completely undermined an expensive renovation. The room was spacious and clean. The breakfast was decent. The location is good. Overall, a 2-3.

By on Oct 17, 2019

5
Everyone

By on Oct 6, 2019

Review comment responded on Oct 7, 2019

Hello, Thank you for an excellent 5 star rating. We are glad that you had a nice stay with us. We always welcome our guests ideas and suggestions. We would love to host you again.

4
Everyone

By on Sep 10, 2019

Review comment responded on Sep 11, 2019

Hello, We would love to know more about your experience. So, that we can make required changes and improvements. We always welcome our guests ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

1
Everyone

By on Aug 31, 2019

Review comment responded on Sep 1, 2019

Hello, We would love to know more about your experience. So, that we can make required changes and improvements. We always welcome our guests ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

5
Business Business Travelers

Every thing was great. I will recommend it to my friends.

By on Aug 31, 2019

Review comment responded on Aug 31, 2019

Hello, Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4
Everyone

By on Aug 28, 2019

Review comment responded on Aug 29, 2019

Hello, Thank you for your rating.We would love to know more about your experience. So, that we can make required changes and improvements. We always welcome our guests ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

4
Everyone

By on Aug 21, 2019

Review comment responded on Aug 22, 2019

Hello, We would love to know more about your experience. So, that we can make required changes and improvements. We always welcome our guests ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

4
Everyone

By on Aug 20, 2019

Review comment responded on Aug 21, 2019

On behalf of our entire staff thank you for staying with us and for rating your stay.

3
Families Families

The property is under much needed renovation. Our room was very nice and I really liked the location

By on Aug 17, 2019

Review comment responded on Aug 18, 2019

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our location and also our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

1
Families

We hated the property. It definitely smelled old in the lobby area, almost like carpet at an old skating rink. Zack at the front desk was very accommodating and working his butt off, that was literally the only redeeming thing, other than that, there were little bugs and/or dust mites/stuff in our bed. We were totally grossed out. I took pictures.

By on Aug 1, 2019

Review comment responded on Aug 1, 2019

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

SureStay Plus Hotel by Best Western Kansas City Airport

11828 NW Plaza Circle, Kansas City, MO 64153
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