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Recent guest reviews

This hotel was very quiet. I loved this because the last hotel I stayed at had very noisy hallways. The desk worker was excellent. We had a very early morning flight, and I was traveling with small children. He drove us to the airport even though our departure time was earlier than they normally operate the shuttle. He helped us with all of our bags. It was nice to encounter a sympathetic, flexible employee.

HELPFUL PERSONNEL,CLEAN ACCOMMODATIONS AND EXCELLENT LOCATION TO AIRPORT AND CAR RENTALS.

The staff at this property is amazing. Really accommodating when we had issues with another property and had to switch at a moments notice. The only complaints that I have would be the smoke smell in the back part of the hotel, by the elevators, and a reminder to wipe doors down. The bathroom door was dusty from the renovations. Otherwise the rooms were great and clean, and even though there is a pandemic going on they offered packaged muffins and packaged oatmeal for breakfast. Also, had complimentary coffee and juice.

Had an quick layover and the staff were helpful, polite and had good customer service

There was visible mold in the ceiling of the bathroom.

I recently needed a room at the last minute to just sleep. My flight arrived after midnight and I had to leave by 5:30am to get back to the airport for my next flight. I Ubered there, since I arrived after midnight, but I could've used their van service for a nominal (cheaper) fee. It was a Monday night and the hotel was nice and quiet. I notified the very nice lady at the check-in desk that I would need a shuttle as early as 5:30am. She said "no problem" and noted it.The ride back to the airport was not even 5 minutes! Everything went seamlessly. The hotel fit my budget and sleep needs just right.

Our flight got in just before midnight and the Sure Stay shuttle driver still picked us up for free. Quick check in. Quiet stay.

Easy check in. Friendly. Clean and comfortable room.

When I checked into my room it hadn’t been cleaned then we got moved and that room wasn’t cleaned the sink was backed up when I called the front desk she said what do I want out of this. This was bad customer service.

It was a nice room in all just had low water pressure and housekeeping came at 9 knocking on the door

Terrible first impression - called for shuttle from airport. Told 10 minutes. 25 minutes later, called again. Showed after 30 with a grunt; no hello, thanks for staying with us, apology. Arrived at hotel to be shuttled around the parking lot so people who parked their car there could find it. Then was asked where my car was. I responded, "uh, I'm a guest". Expressed my displeasure to front desk person about poor communication on pick-up. Received lame explanation about airport construction, no apology, but she was right on top of a $20 charge to check in early. They appeared to have attempted a nice room renovation with shower tile and new flooring, which was admirable, but totally dropped the ball on the details. The tub faucet was an loose and half an inch from the tile wall. The popcorn wall was bubbled near the tub along with other blemishes. Completely undermined an expensive renovation. The room was spacious and clean. The breakfast was decent. The location is good. Overall, a 2-3.

Every thing was great. I will recommend it to my friends.

NW Plaza Circle Kansas City MO

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle
  • 24-hour business center

Located 1.8 mi (3 km) from Harley-Davidson Factory, SureStay Plus Hotel by Best Western Kansas City Airport is within a 15-minute drive of other popular attractions like Zona Rosa Shopping Mall. This 100-room hotel has free in-room WiFi, free self parking, and a free airport shuttle.


Rooms

All 100 rooms provide microwaves, refrigerators, and coffee makers. Guests can expect 50-inch TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are other standard amenities.


Property features

Guests of SureStay Plus Hotel by Best Western Kansas City Airport enjoy access to free WiFi in public areas, a meeting room, and a 24-hour business center. You can take advantage of free parking, along with a free airport shuttle during limited hours. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. This hotel also has laundry facilities.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (with Sofabed)

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Balcony

1 King Bed | Sleeps 2

Guest reviews for SureStay Plus Hotel by Best Western Kansas City Airport

Everyone (36) Couples (4) Family (20)
4
Family with small children Family

This hotel was very quiet. I loved this because the last hotel I stayed at had very noisy hallways. The desk worker was excellent. We had a very early morning flight, and I was traveling with small children. He drove us to the airport even though our departure time was earlier than they normally operate the shuttle. He helped us with all of our bags. It was nice to encounter a sympathetic, flexible employee.

By on Apr 16, 2021

Review comment responded on Apr 17, 2021

Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep staying with us!

3
Everyone

By on Feb 22, 2021

Review comment responded on Mar 5, 2021

Hello, Thank you for staying with us. We would love to know more about your experience. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 11, 2020

Hello, Thank you for staying with us. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4
Everyone

By on Jul 31, 2020

Review comment responded on Aug 1, 2020

Hello, Thank you for staying with us. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business in future travels.

5
Family Family

HELPFUL PERSONNEL,CLEAN ACCOMMODATIONS AND EXCELLENT LOCATION TO AIRPORT AND CAR RENTALS.

By , from EASLEY, SC on Jul 27, 2020

Review comment responded on Jul 29, 2020

Mr.Robert, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep staying with us!

5
Family with small children

The staff at this property is amazing. Really accommodating when we had issues with another property and had to switch at a moments notice. The only complaints that I have would be the smoke smell in the back part of the hotel, by the elevators, and a reminder to wipe doors down. The bathroom door was dusty from the renovations. Otherwise the rooms were great and clean, and even though there is a pandemic going on they offered packaged muffins and packaged oatmeal for breakfast. Also, had complimentary coffee and juice.

By on May 4, 2020

Review comment responded on May 5, 2020

Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep staying with us!

5
Family with small children Family

Had an quick layover and the staff were helpful, polite and had good customer service

By , from Augusta, GA on Mar 27, 2020

Review comment responded on Mar 28, 2020

Hello, We are exceptionally thankful that you have honoured our staff members with praiseworthy words. We love receiving lovely notes from our guests. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

4
Family

There was visible mold in the ceiling of the bathroom.

By , from Florida on Feb 22, 2020

Review comment responded on Feb 24, 2020

Ms.Rosa, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback, and we apologize for the inconvenience faced by you. We will surely forward your valuable feedback to our team for improvements. We will always ensure that we keep delighting you with our facilities and services.

3
Everyone

By on Feb 18, 2020

Review comment responded on Feb 19, 2020

Hello, Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions.

4
Everyone

I recently needed a room at the last minute to just sleep. My flight arrived after midnight and I had to leave by 5:30am to get back to the airport for my next flight. I Ubered there, since I arrived after midnight, but I could've used their van service for a nominal (cheaper) fee. It was a Monday night and the hotel was nice and quiet. I notified the very nice lady at the check-in desk that I would need a shuttle as early as 5:30am. She said "no problem" and noted it.The ride back to the airport was not even 5 minutes! Everything went seamlessly. The hotel fit my budget and sleep needs just right.

By on Feb 11, 2020

Review comment responded on Feb 12, 2020

Hello, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We will always ensure that we keep delighting you with our facilities and services. Keep staying with us!

SureStay Plus Hotel by Best Western Kansas City Airport

11828 NW Plaza Circle, Kansas City, MO 64153
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