Residence Inn by Marriott Indianapolis Northwest

We booked a room at the Residence Inn Indianapolis Northwest for a family get away. It was clean and met our needs for the trip. It was 95 degrees, so I was really glad the air conditioning worked great. The staff was extremely friendly from the moment we walked in. They told us the times that complimentary food and beverages would be served. We went about our business and got back late to the hotel. I inquired about getting a beverage even though we had missed the cut-off for the free beverages, but the manager on duty, Kristine George, personally took care of us. All the staff made us feel very welcomed, but Kristine George bent over backwards to make our stay even better. While she was taking care of us, she asked us about our day and our plans for our time in Indy. Kristine George was genuinely friendly and really seemed like the kind of person you wouldn't mind hanging out with. Overall, it was a great stay with friendly and attentive staff. I would recommend this hotel to anyone. Thanks to Kristine and all the staff at Residence Inn Northwest for helping to make our family trip fun and memorable!

The setting is great. Everything you would need to have a quiet beautiful evening in was there. If you choose to walk around it was very beautiful and serene. Lots of places to eat or bring back your food too. We chose to cook and create appetizers...NO KIDS were with us...so it was even better. Be ready to wish you had stayed longer. SO NEXT TIME I WILL. SIMPLY DELIGHTFUL

Stayed here in early July; greeted by a very helpful gentleman at the desk upon check in, who told us about how far we were from the locations we needed to travel to during our stay. Good breakfast offerings, nice evening receptions. Clean rooms. Would recommend and would stay there again.

We stayed here for 9 nights while our son was racing Quarter Midgets at Indianapolis Motor Speedway. Another family stayed with us so we booked the 2bedroom/2bathroom Suite.(6 people total) Everything was very clean. Breakfast was very good with different selections each morning. The kids enjoyed the indoor pool. Laundry on the 2nd floor which was very nice after being away for so long, (You can buy detergent and dryer sheet packs for a $1each) 1 load of laundry was $1,25 to wash and the same to dry. Will definitely return next year!

After having a less than stellar experience at a competing hotel in the area, I recently stayed here for the first time. The room was spacious and very clean with excellent amenities. The evening reception was a nice touch, with great food and free beer and wine. Wireless and wired internet in the room were both fast. The fitness center was pretty basic, with just three newer cardio machines and not much space, but a day pass to an area YMCA is included with the room. What's more, I had three specific and simple recommendations for the fitness room. The suggestions were noted and received with appreciation and the detailed email received just days later from the general manager was one of the most respectful, attentive, and professional emails of this nature I had ever received in my travels. Kudos all around for the great customer-centric training they obviously give their entire staff, the well-kept facilities, and the great location. I will definitely be back!

After being stranded by some cancelled flights at the airport, my husband found this hotel for me for the night and it could not have been a better choice. Free shuttle from the airport,..then greeted by Lori who made me feel so good after a crazy day. She even made sure I had water and a newspaper before I settle in for the night. The room was clean and well-appointed. Everything was just perfect. Every staff member I ran into in the elevator or the lobby was so pleasant and helpful. The next morning when I was looking for a Friday newspaper, Casandra went next door to the Fairfield to get me one, even after I offered to do it myself. Breakfast was yummy and had a large airy dining space. There was an indoor pool and an exercise room which I didn't get to use but they are there. There are special events on some weekday nignts. When I got home,my husband called the hotel directly to thank them for their kindness and friendliness toward the bedraggled passenger who showed up at their door By the way, there is also a shuttle to and from the airport so you can get there without finding a cab. I would highly recommend this hotel to anyone in the area. It is so nice to see such excellent customer service in today's world.

We stayed here for 3 nights for the Indy 500. From the moment we arrived (which was early) they made us welcome and fortunately had our room available. They had decorated the reception and outside BBQ area with Indy500 flags with signs welcoming race fans. The room was spacious and very quiet. Nothing was too difficult and the breakfasts were terrific. For the Race fan die-hards (of which we were included) on race morning they had opened the breakfast area early and made a special pack for the fans to take with them - a very nice gesture. Plenty of parking and the BBQ area was a great meeting point for many guests. Staff were completely engaged and in the race week spirit. Thoroughly recommend this hotel.

We had booked into the wrong Marriott for this location. We did it online and it appeared to be closer to downtown. However, after checking with a cousin who lives in the area we needed to be closer to the downtown area. After speaking with Kerry, who understood our predicament, she was an intricate part of us getting assigned to the closer Marriott hotel and also agreeing to refund our points back to our account. We can't thank her enough for helping to make our first visit to Indianapolis a great one. That's why we love the Marriott brand and their customer service.

A beautiful, newer property with exceptional amenities. Rooms were well appointed and breakfast bar was outstanding. The indoor pool was large and clean. Outdoor grill area was great with a fire pit to make everyone welcome. The reason for our trip was a baseball tournament at Grand Park. We were about 22 minutes away and it was easily accessible by good roads. We had a rainy weekend which left us at the hotel longer than expected. All the staff, Kari, Matt, and others, went out of their way to make our extended hours indoors enjoyable. We were allowed access to the conference room and lounge area for our meals. Shout out to this hotel. Exceptional place, exceptional staff!