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Homewood Suites by Hilton Houston - Willowbrook Mall

3.0 star property

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Photo gallery for Homewood Suites by Hilton Houston - Willowbrook Mall

Terrace/patio
Exterior
Reception
Free daily on-the-go breakfast
37-inch flat-screen TV with cable channels, TV, MP3 dock

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
7655 West FM 1960, Houston, TX, 77070
  • Place, Willowbrook Mall
    ‪1 min walk‬
  • Place, Houston Methodist Willowbrook Hospital
    ‪10 min walk‬
  • Place, Aerodrome
    ‪13 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board

Suite, 1 Queen Bed, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 632 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Suite, 2 Bedrooms, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 890 sq ft
  • Sleeps 7
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

37-inch flat-screen TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking, Fireplace

  • 494 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, Accessible (Roll-in Shower)

Premium bedding, in-room safe, iron/ironing board

Suite, Accessible (Roll-in Shower)

  • 890 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch flat-screen TV with cable channels, TV, MP3 dock

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 494 sq ft
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Houston

Located in Willowbrook, Homewood Suites by Hilton Houston - Willowbrook Mall is adjacent to Willowbrook Mall and a short stroll from Houston Methodist Willowbrook Hospital. This 72-room, 3-star hotel welcomes guests with free breakfast, a 24-hour gym, and free in-room WiFi.

What's nearby

  • Willowbrook Mall - 1 min walk - 0.1 miles
  • Houston Methodist Willowbrook Hospital - 10 min walk - 0.6 miles
  • Mountasia Houston - 10 min walk - 0.6 miles
  • Stone Moves Indoor Rock Climbing - 12 min walk - 0.7 miles
  • Aerodrome - 13 min walk - 0.7 miles

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 30 min drive

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪In-N-Out Burger - ‬3 min walk
  • ‪Food Court (Willowbrook Mall) - ‬14 min walk
  • ‪Starbucks - ‬13 min walk
  • ‪Portillo's - ‬6 min walk

About this property

Homewood Suites by Hilton Houston - Willowbrook Mall

Guests of Homewood Suites by Hilton Houston - Willowbrook Mall enjoy a 24-hour gym, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, a free grocery shopping service, and express check-in.
37-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Kitchens, MP3 docks, and sitting areas are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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May 3 - May 4
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Basketball
  • Designer stores
  • Shopping mall
  • Tennis
  • Volleyball

Family friendly

  • Children's games
  • Children's toys
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business center

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 3 floors
  • Built in 1998
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per night
  • Dogs and cats only
  • 2 total (75 lbs is the maximum weight per pet)
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
  • Check-in: 3 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Houston Willowbrook Mall
Homewood Suites Hilton Willowbrook
Homewood Suites Hilton Willowbrook Hotel
Homewood Suites Hilton Willowbrook Hotel Houston Mall
Homewood Suites Willowbrook
Willowbrook Homewood Suites
Homewood Suites Hilton Houston Willowbrook Mall Hotel
Homewood Suites Hilton Willowbrook Mall Hotel
Homewood Suites Hilton Willowbrook Mall

Frequently asked questions

Is free cancellation available at Homewood Suites by Hilton Houston - Willowbrook Mall?

Homewood Suites by Hilton Houston - Willowbrook Mall offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at Homewood Suites by Hilton Houston - Willowbrook Mall?

As of Apr 25, 2026, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Houston - Willowbrook Mall on May 8, 2026 start from $107, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see within easy reach of Homewood Suites by Hilton Houston - Willowbrook Mall?

This hotel is situated in Willowbrook, just steps from Willowbrook Mall. You'll also find Aerodrome and Mountasia Houston less than a mile away.

Will I be able to park at Homewood Suites by Hilton Houston - Willowbrook Mall?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does Homewood Suites by Hilton Houston - Willowbrook Mall feature a casino at the property?

No, Homewood Suites by Hilton Houston - Willowbrook Mall doesn't have a casino.

Will I find an indoor pool at Homewood Suites by Hilton Houston - Willowbrook Mall?

No, there is no indoor pool at this hotel.

Is Homewood Suites by Hilton Houston - Willowbrook Mall good for couples?

Amenities that appeal to couples at this hotel include premium bedding, a kitchen, and free wired internet.

Are there hot tubs at Homewood Suites by Hilton Houston - Willowbrook Mall?

No, this hotel doesn't have a spa tub.

Does Homewood Suites by Hilton Houston - Willowbrook Mall have a restaurant that serves breakfast?

Homewood Suites by Hilton Houston - Willowbrook Mall offers free on-the-go breakfast each morning though there is no restaurant.

Will Homewood Suites by Hilton Houston - Willowbrook Mall allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Homewood Suites by Hilton Houston - Willowbrook Mall for a fee of USD 75 per accommodation, per night.

Are there connecting rooms at Homewood Suites by Hilton Houston - Willowbrook Mall?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Homewood Suites by Hilton Houston - Willowbrook Mall?

The closest major airport to Homewood Suites by Hilton Houston - Willowbrook Mall is George Bush Intercontinental Airport (IAH), which is 17.8 mi away (30 minutes by car). Another top airport is Houston William Hobby Airport (HOU), which is around 26.6 mi away.

Can I book a room with a balcony at Homewood Suites by Hilton Houston - Willowbrook Mall?

No, there aren't any guestrooms with balconies at Homewood Suites by Hilton Houston - Willowbrook Mall.

Homewood Suites by Hilton Houston - Willowbrook Mall Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 246 out of 430 reviews
Rating 8 - Good. 99 out of 430 reviews
Rating 6 - Okay. 33 out of 430 reviews
Rating 4 - Poor. 24 out of 430 reviews
Rating 2 - Terrible. 28 out of 430 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Gustavo

Stayed 2 nights in Dec 2025

4/10 Poor

Leo

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not clean at all—there was grease all over the walls. Front desk service was extremely poor and unprofessional. When I requested an upgrade to a two-bedroom suite, it took an unreasonable amount of time to process. To make matters worse, I was charged once and then charged again because the front desk associate gave me the wrong price initially. Being double-charged due to staff incompetence is completely unacceptable.
Stayed 1 night in Jan 2026

2/10 Terrible

Keith

Traveled with family
Disliked: Cleanliness, staff & service, amenities
When we got to the hotel, the lady at the front desk gave my room I booked to someone else. I used my points to get that room because I figured why not indulge on the best room that was available. The first room she gave us was horrible. It was hot, the windows faced a wall, the bathroom had dim lights. The third floor seemed like they was renovating and we ended up with the worst room. When I went to ask her about putting us in another room, she didn’t want me to talk, put her hand up in my face so that she could finish saying what she wanted and then asked what did I want her to do? When I finally got another room it was a copy of the other but atleast the ac worked, the room was lit and it seemed clean as best. I normally love to stay at hiltons but this location needs to educate that lady that checked us in. Did not have a good experience and wished I could get my money back or have my points put back. Horrible customer service and attitude of the worker. She didn’t verify who booked what rooms.
Stayed 1 night in Jan 2026

6/10 Okay

Poy

Traveled with partner
Liked: Amenities, property conditions & facilities
The staff was courteous and helpful, the bathroom was not very clean, Breakfast was good
Stayed 2 nights in Dec 2025

10/10 Excellent

Stacy

Stayed 2 nights in Nov 2025

8/10 Good

Johnny

Stayed 1 night in Dec 2025

2/10 Terrible

Cody

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel was being renovated and there was no heads up that a room would not be available. The staff made my coworker and I wait for three hours to then cancel our seperate reservations and book us over at the hampton inn hotel that was also being renovated.
Stayed 2 nights in Dec 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
condition 0f room was excellent
Stayed 1 night in Dec 2025

2/10 Terrible

Adam

Business traveler
Disliked: Property conditions & facilities
Staff originally told me rooms were not ready at check in and then waiting two additional hours before telling me they had no rooms despite having my reservation. They offered no solution and I ended up leaving and finding my own new hotel with the promise they would credit my account but could provide no paperwork showing that the credit was done.
Stayed 1 night in Dec 2025

10/10 Excellent

Michelle

Stayed 2 nights in Nov 2025

2/10 Terrible

Trinity

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water the entire duration of our stay, the elevator button was non-existant so we had to take the stairs. Room was just okay, felt as though it had not really been cleaned. Pool was non accessible for those who care to use it. Staff was friendly but very young. The area around was dirty and smelled. I would not recommend staying here.
Stayed 3 nights in Nov 2025

2/10 Terrible

Bradley

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was terrible. No elevators, noisy, no hot water, bad service
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Stayed 1 night in Nov 2025

4/10 Poor

thomas

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No hot water and signal kept going out on tv. Plus no smart tv
Stayed 2 nights in Oct 2025

6/10 Okay

Katie

Business traveler, Traveled with family
Liked: Staff & service
It was ok. Needed a thorough cleaning and repairs to broken items (like toilet seats, phones, etc)
Stayed 1 night in Oct 2025

8/10 Good

Marc

Stayed 7 nights in Oct 2025

10/10 Excellent

Sentell

Liked: Cleanliness, staff & service, amenities
Love it
Stayed 1 night in Oct 2025

4/10 Poor

Hector

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Dana

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Old hotel

The hotel was very dated ,no hot water the tub wasn’t cleaned and the bathroom door squeaked loudly
Stayed 1 night in Oct 2025

4/10 Poor

Leslie

Stayed 1 night in Oct 2025

8/10 Good

Andrew

Stayed 4 nights in Sep 2025

6/10 Okay

Marco

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathtub was clogged and dirty
Stayed 1 night in Aug 2025

10/10 Excellent

Judy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

This is the first time I have stayed at this location. I won't hesitate to come back. Tristan at the front desk...do whatever you can to keep him employed! Super nice guy greeted me by name every time I left or arrived at the hotel. Tristan made all the difference at this hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel would get a higher rating if not for the constant smell of marijuana in the halls. The staff was good. Room was clean. Breakfast was service able. We told the staff of the smells and the response was, “I’m not surprised.”
Stayed 2 nights in Aug 2025

2/10 Terrible

keith

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t much to like , at check in the front desk manager either seemed to didn’t know much or just didn’t care. Put us in a room that was at the first floor entrance and the door was propped open. So asked did they have anything else ? Then replied we have a room on the2nd floor. That room seemed old and very drafty. The toilet backed up . Asked for a plunger, they said ok, will bring it. 30minutes later the person shows up and plungers the toilet. We had to walk around to our vehicle , because of the construction going on in the front lobby entrance to the rooms. Thank goodness it didn’t it wasn’t raining at the time. They just didn’t seem interested in their customers needs. Oh don’t let me start on the breakfast. The cereal was stale, the fruit seemed too ripe, the eggs were like water, the Hogarth was opened. The apple and orange juice tasted like. I believe we will not revisit or stay in that place for a long time, if ever.
Stayed 2 nights in Jul 2025

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