Everything was excellent
Great service
Great staff and mall is literally walking distance.
Staff are supee nice and great customer service. The room is clean. The toilet keeps flushing by itself and really loud so can't really sleep. . We can hear the creaking sound when people walking from uper room.
There was an issue with the system and Katherine handled everything well. I did not like there was no help for her and I did not like that the next shift person Rachid did not have any type of customer service with the issues that occurred in previous shift.
I came here for a 2-night stay while visiting friends in Houston. However, I was disappointed with this hotel. The front desk did not communicate about parking in the garage on the side of the street which was easy to overlook. Carpet in the hallways were littered with stains. Website needs to be updated with COVID restrictions such as boxed breakfast, bars closed, etc.
The staff is very helpful and friendly.
There were a variety of things that went wrong. The fold out sofa bed hadn’t been cleaned in awhile or had sheets changes. Some bugs near kitchen ceiling. Barely any breakfast with some guests jamming their pockets with food and not leaving any for others. Front office people were couldn’t care less about helping guests. Staff smoking in front of the building. To top It off we saw that a car had all 4 wheels stolen in the parking garage. Definitely the worst Hyatt House I have ever stayed in. Will never go back.
It was a last minute stay and was pretty decent. For a room that sleeps 4, there was not enough amenities to accommodate that. Breakfast was not much and a bit messy but I get the reduction to availability due to Covid. There seems to be new staff so there was a long wait time to get answers for requests but overall, they were nice so i will be willing to give them another try in the future
They didn’t tell me I had to pay for parking until I checked out . Not coming back
The nice hotel clerk stood out with my experience. I let her know I was taking my nursing exam the following day & when I woke up she had left a special note underneath my door with great words of encouragement! She was my good luck charm! Im more happy that I passed!
The property is small but nice. Very busy for its location. What I didn't like was the lack of communication between management and the customers.
Located 2.7 mi (4.3 km) from Memorial Park, HYATT house Houston/Galleria is within a 10-minute drive of other popular attractions like Houston Arboretum and Nature Center. This 3-star aparthotel welcomes guests with 147 rooms and conveniences like an outdoor pool, a 24-hour gym, and free in-room WiFi.
Free on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7 AM to 10 AM. You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Get a pick-me-up at the coffee shop/cafe, or mingle with other guests at the free manager's reception.
Each apartment features a kitchenette and space to spread out with a sitting area. Guests can expect to find 32-inch LCD TV with cable channels and a DVD player, along with free WiFi and wired Internet. Select Comfort beds sport premium bedding and down comforters, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a coffee maker, free local calls, and a laptop-compatible safe.
At HYATT house Houston/Galleria, guests enjoy features like an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 21 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a computer station.
Everything was excellent
Great service
Great staff and mall is literally walking distance.
Staff are supee nice and great customer service. The room is clean. The toilet keeps flushing by itself and really loud so can't really sleep. . We can hear the creaking sound when people walking from uper room.
There was an issue with the system and Katherine handled everything well. I did not like there was no help for her and I did not like that the next shift person Rachid did not have any type of customer service with the issues that occurred in previous shift.
