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Four Points by Sheraton Houston West

3.5 star property
Suburban hotel with area shuttle service and a 24-hour business center

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Photo gallery for Four Points by Sheraton Houston West

Reception
Property amenity
Daily full breakfast (USD 10 per person)
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • Pet friendly
  • Pool
  • 24/7 front desk

Explore the area

Map
11191 Clay Rd, Houston, TX, 77041
  • Baseball USA The Yard
    ‪3 min drive‬
  • CityCentre
    ‪5 min drive‬
  • Memorial City Mall
    ‪6 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

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Room options

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

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Exterior

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About the neighborhood

Houston

Located 1.5 mi (2.4 km) from Baseball USA The Yard, Four Points by Sheraton Houston West is within a 5-minute drive of other popular attractions like CityCentre. This 3.5-star hotel has 158 guestrooms and offers free in-room WiFi, free self parking, and a 24-hour business center.

What's nearby

  • Baseball USA The Yard - 3 min drive - 1.7 miles
  • CityCentre - 5 min drive - 4.2 miles
  • Memorial Hermann Memorial City Medical Center - 6 min drive - 4.9 miles
  • Memorial City Mall - 6 min drive - 5.1 miles
  • Westheimer Rd - 9 min drive - 7.9 miles

Getting around

  • Houston Station - 20 min drive
  • George Bush Intercontinental Airport (IAH) - 28 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬3 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Tacos La Bala - ‬3 min drive
  • ‪Whataburger - ‬3 min drive

About this property

Four Points by Sheraton Houston West

Suburban hotel with area shuttle service and a 24-hour business center
Guests of Four Points by Sheraton Houston West enjoy access to free WiFi in public areas, meeting rooms, and conference space. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers an off-leash area. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
49-inch LCD TVs come with cable channels and Netflix, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include iPod docks, microwaves, and coffee makers. Change of towels is available on request.
Recreational amenities at the hotel include a seasonal outdoor pool.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Clay Urban Kitchen
  • Lobby Lounge

Things to do

  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,350 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center
  • Coworking space

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Hardwood flooring in public areas
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Renovated entire property - July 2022
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • Hulu
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 60.00 per accommodation, per week, plus a one-time cleaning fee of USD 30 and a deposit of USD 50 per day
  • Dogs and cats only
  • 2 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 16 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Pet deposit: USD 50 per day
  • Pet fee: USD 60.00 per accommodation, per week plus USD 30 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 21
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 19 years old.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool is open from April 01 to November 17.
  • Pool access available from 7 AM to 10 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Houston West
Sheraton Hotel Houston West
Sheraton Houston West
Sheraton Houston West Hotel
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Four Points
Houston Sheraton
Sheraton Houston West Hotel Houston
Sheraton Houston West Hotel
Four Points by Sheraton Houston West Hotel
Four Points by Sheraton Houston West Houston
Four Points by Sheraton Houston West Hotel Houston

Frequently asked questions

Is a free cancellation option available at Four Points by Sheraton Houston West?

Four Points by Sheraton Houston West offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Four Points by Sheraton Houston West?

As of Jun 18, 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Houston West on Jun 29, 2025 start from $84.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Four Points by Sheraton Houston West?

This hotel is located in Houston, close to CityCentre and Memorial City Mall. You'll also find Baseball USA The Yard and Bear Creek Pioneers Park within a short drive.

Is there parking available at Four Points by Sheraton Houston West?

Yes, self parking is offered for free at the hotel. Accessible parking and free RV/bus/truck parking are also available for guests.

Does Four Points by Sheraton Houston West feature a casino at the property?

No, Four Points by Sheraton Houston West doesn't have a casino.

Will I find an indoor pool at Four Points by Sheraton Houston West?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 7 AM and 10 PM and the seasonal pool will be open from April 01 until November 17.

Is Four Points by Sheraton Houston West a good place to stay for couples?

Amenities that appeal to couples at this hotel include a pillowtop mattress, Netflix, and free Internet access.

Are there hot tubs at Four Points by Sheraton Houston West?

No, there isn't a spa tub at this hotel.

Does Four Points by Sheraton Houston West feature a restaurant that includes a breakfast menu?

Yes, Four Points by Sheraton Houston West serves a full breakfast for a surcharge each morning at Clay Urban Kitchen.

Will Four Points by Sheraton Houston West allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Four Points by Sheraton Houston West for a fee of USD 60.00 per accommodation, per week. The property also provides an off-leash area. A deposit of USD 50 per day is collected.

Does Four Points by Sheraton Houston West have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Four Points by Sheraton Houston West?

The closest major airport to Four Points by Sheraton Houston West is George Bush Intercontinental Airport (IAH), which is 24.6 mi away (28 minutes by car). Another top airport is Houston William Hobby Airport (HOU), which is located 28 mi away (40-minute drive).

Can I book a room with a balcony at Four Points by Sheraton Houston West?

No, there aren't any guestrooms with balconies at Four Points by Sheraton Houston West.

Does Four Points by Sheraton Houston West host weddings?

There are wedding services available at Four Points by Sheraton Houston West if that's in your vacation plans.

Four Points by Sheraton Houston West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 290 out of 557 reviews
Rating 8 - Good. 140 out of 557 reviews
Rating 6 - Okay. 53 out of 557 reviews
Rating 4 - Poor. 35 out of 557 reviews
Rating 2 - Terrible. 39 out of 557 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Troyia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 2 nights in Mar 2025

6/10 Okay

Kevin

Stayed 1 night in Mar 2025

8/10 Good

Caesar

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

2/10 Terrible

Basilio

Disliked: Cleanliness, staff & service, property conditions & facilities
The bar and restaurant was closed due to short of staff . The breakfast was for 10 dollars per day per adult it was horrible, you better of going out for breakfast. There was water bugs in hallway . There was an odor in the hallway and elevator.
Stayed 7 nights in Feb 2025

10/10 Excellent

Betty

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two weeks ago, we made a weekend reservation at this hotel, and our experience was absolutely wonderful! Rehab and the rest of the staff provided outstanding service, making us feel welcome and cared for. The hotel was peaceful and relaxing, and the cleanliness was impeccable. Everything about our stay exceeded our expectations. The only thing to keep in mind is that having a car is quite necessary to get around, as public transportation options in the area are limited. Other than that, it was a perfect stay!
Stayed 3 nights in Feb 2025

10/10 Excellent

Theodore

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and close to the highway and beltway. Local restaurants a few minutes away.
Stayed 4 nights in Feb 2025

10/10 Excellent

Susie

Stayed 3 nights in Feb 2025

10/10 Excellent

Tenicee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was good, but the only thing I was not happy about was the latch on the door was broken and the shower would not stay closed! Other than that it was good! I would stay there again!
Stayed 3 nights in Feb 2025

10/10 Excellent

Sargent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel very clean. However, you will need a vehicle for food
Stayed 2 nights in Nov 2024

10/10 Excellent

Vy

Stayed 4 nights in Jan 2025

8/10 Good

Noah

Stayed 1 night in Nov 2024

10/10 Excellent

Tristin

Stayed 1 night in Feb 2025

10/10 Excellent

Clarissa, Hereford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and very clena
Stayed 1 night in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent except the bath shower floor was quite dirty. We cleaned it ourselves so it wasn’t stains!
Stayed 2 nights in Jan 2025

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get front desk help
Stayed 3 nights in Jan 2025

8/10 Good

Joanna

Stayed 3 nights in Jan 2025

10/10 Excellent

Ludovick, Largo

Stayed 1 night in Dec 2024

10/10 Excellent

Nola

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was nice but could use a bit of upkeep.
Stayed 1 night in Dec 2024

2/10 Terrible

jack

Disliked: Staff & service, property conditions & facilities
I lost smart phone in the hotel room.
Stayed 4 nights in Dec 2024

10/10 Excellent

Loan Thanh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 7 nights in Dec 2024

8/10 Good

Dajore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good stay for a pretty good price
Stayed 2 nights in Dec 2024

8/10 Good

Amy s

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I have to be honest there was a very musty mold smell in the second floor hallway which is where our room was. And felt a little uneasy with a police car sitting in the parking lot one night into the morning!
Stayed 3 nights in Dec 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Beatriz

Traveled with family and small children
Disliked: Cleanliness, staff & service
Services have changed and Orbitz have not updated. The facility is charging for breakfast per person when just last month in November it was free. Housekeeping does not play attention to cleaning. We had to repeat for them to sweep because they had not done so the day before. Since our last stay in November it has changed a lot, not sure if it’s new owners or what happened.
Stayed 5 nights in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024