Fairfield Inn & Suites Houston Westchase3.0 out of 5.0
Recent guest reviews
While staying there I had to call down to the front desk and ask for house keeping to clean my room, I also got bit by a bed bug and suffered for days and notified management whose compensation was not satisfactory.
I booked this hotel because of the good reviews. After staying there for 3 days, there are few things about this hotel. The elevator had a foul odor in it for the whole 3 days. The beds were dated and had a indentation in the middle of the bed. After 2 nights sleep on the bed, my bad back began to act up with soreness and tenderness. I was there in mid October and had lots of families with kids were there. Also, I am a Elite member and used the app to requested some toiletries such as toothbrush and shavers. They were never to be seen in the room after check in.
The room was ok. The bed was soft and comfy.it just smelled damp in the room.the hot tub didnt work so we couldn't use it. The breakfast attend was rude. My restroom ceiling had mold. I just felt very uncomfortable at this place. Even tho it was a birthday gift. The from desk staff was nice and friendly. Front desk staff has vert good customer service skills and i really appreciate them.
David and Jacob went above and beyond to be accommodating after the Main reservation line (not related to this property) had provided me with bad information. The bad info involved payment for the room, so you can imagine I wasn't pleased; however, David and Jacob worked with me until the point of resolution & were both very pleasant to deal with, despite my attitude. Great location - shopping, eating, & working are all nearby. Easy on/off the the highway, and right next to a Whataburger (<--this is big for a out of towner whom loves Whataburger.)
Great staff.....Jacob and David at check in and Sam and Gilbert during reservations. Everyone we dealt with at this hotel were on top of their game. Not usually impressed with hotel staff. The rooms were clean. Only thing I saw that need attention was the vent in the bathroom. Very dusty. The lady who served and tended to the breakfast was also pleasant to deal with. She was on her game! My husband and I stayed here to help some friends with their flooded out home.
I selected this hotel for price + location. I was not disappointed. David at the front desk made the experience even better. Room key didn't work and at first I was annoyed, but David made several new keys and thankfully one worked. The room was comfortable and note the A/C unit is one of those floor units by the window. Personally, I like those b/c the constant hum helps me sleep. If you like the room perfectly quiet, this is not the hotel for you. Room had a microwave and small fridge, too. The free breakfast was awesome -- waffles, scrambled eggs, sausage patties, plus all the expected breads, muffins, cereal, yogurt & beverages. The indoor pool was nice with plenty of towels. Overall, a great experience.
Very friendly staff. Great customer service and check-in by Jasmine. Appreciated the overnight security as we had a u-haul trailer. Made us feel safe. Breakfast was a cut above other Fairfield's. indoor pool.
I choose to stay at this Fairfield location whenever I am in Houston for business. The rooms are always clean, comfortable and quiet. However, the amazing staff, especially Jazmine at the front desk, are what make this location great! Thank you for always making me feel welcome during my stays!
I'm staying here for the night, and I was fortunate to have the opportunity to meet Jacob, & Jazmin. They were at the front desk, and displayed exceptional determination to make our stay memorable. Jacob time and again assisted us by doing things that I'm sure housekeeping would have done (while in a men's suit). This team of Jazmin and Jacob, is really a winning combination. I wish every hotel hired personnel like them. To say that customers are family, is one thing, but to truly mean it by actions, and by going the extra mile, means something entirely different. You guys rock! Keep it up!
I lost my car and house key ring and was going crazy looking everywhere. The front desk staff members, Jacob and Jazmine, were excellent in calming me down, assuring me we would find the keys and went about locating the keys. They maintained a wonderful disposition throughout the ordeal which helped me to feel better. I can gladly say the key ring was found and a disaster averted! Thank you again Jacob and Jazmine!!! Great people really do make a difference!
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located in Westchase, Fairfield Inn & Suites Houston Westchase is 2.7 mi (4.3 km) from Lakeside Country Club and within a 10-minute drive of Westwood Golf Club. This 80-room, 3-star hotel welcomes guests with free breakfast, an indoor pool, and a 24-hour fitness center. Memorial City Mall is also nearby.
Free hot/cold buffet breakfast is offered each morning.
All of Fairfield Inn & Suites Houston Westchase's 80 air-conditioned rooms provide sofa beds, microwaves, and refrigerators. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer spring water baths, hair dryers, and free toiletries. Minibars, coffee makers, and free weekday newspapers are also standard.
Guests of Fairfield Inn & Suites Houston Westchase have access to an indoor pool, a 24-hour fitness center, and a spa tub. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 93 reviews