My reservation, which I made in January 2022 through Orbitz, and that I had confirmed one week prior to arrival was suddenly canceled. The desk clerk said it was OK because I was notified the afternoon before arrival, and the hotel was starting renovations. I received no offer of alternative accommodations or help in finding another hotel, after a 10 hour flight from NY. I did receive a phoney apology.
It is not the same at online description and pictures.
Not happy with my stay
This property requires some serious renovation , I understand it starts in a few months. The location is great close to all important areas of Waikiki, and the staff was super friendly. The hotel does not have any food services and definitely no free breakfast as advertised. It only has free coffee and tea. Rooms have kitchen which saves money in food. Only a place to basically sleep bed was comfortable . Bldg adjacent also needs renovation apparently belongs to hotel too. Great towel services . Rooms are old green carpet but for prices in Waikiki it’s good.
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Although the room was a nice size, this property definitely needs a remodel! The room Carpet looks like it hasn’t been replaced in over 40 yrs, AC unit was as old as the carpet, the paint was chipping off throughout the room, looks like the balcony hadn’t been swept in a while as there were numerous cigarette butts on the balcony floor. If you want a hotel that is extremely basic this would be for you. Although the staff was pleasant I know that I will not be a repeat guest.
The front desk and cleaning staff is great. It didn't seem like skoke basic issues could be resolved, though. The washroom sink was clogged and it took a 10 minutes additional every single time just to wash hands. The AC is very loud. The remote had probably been used too hard and wouldn't work despite the cable package being great. Cleaning may only happen if you ask for it and that too to a minimal level. Even the bed is not made. People regularly put their trash out not knowing there is a chute and it's each one for themselves or because trash bags never come along. The location is great and the parking works, too. They just need to more rigorously check every unit and check regularly when stays are longer than 2 days.
The entire front desk staff were very helpful, friendly, and responsive. Jeff, Richard, and DK were amazing. It was a 5 star service.
Nice and friendly staff, specially the night-time manager. He was super helpful and friendly. Facility is outdated but the location is prime. Mahalo!
The property was older and room had dust from A/C on on of the beds. Also had dush on A/C and around room. Other than that the experience was great. The room door also needed to be slammed shut to make sure it was secured. Mahalo
It was not up to my standing
Nice hotel just booked with wrong 3rd party wont book again with them.
Neighboring people kept slamming door through the night doors could use silencer so they don’t slam so hard Besides that Hotel was great very clean and had a great market right outside
The room was exceptional with a wrap around balcony ocean view from the bed
This place looks nothing like the website. The only good thing was that it was by the beach, walking distance.
It doesn’t look like the photos!! Absolutely terrible
View is awesome and location at Waikiki is very convenient.
Located in Waikiki, Ambassador Hotel Waikiki is a leisurely stroll from popular sights such as Waikiki Beach Walk and Waikiki Beach. This 311-room, 3-star hotel has a coffee shop/cafe, an outdoor pool, and a 24-hour gym.
Get a pick-me-up at the coffee shop/cafe.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Balconies, safes, and phones are also standard.
Guests staying at Ambassador Hotel Waikiki enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is available for USD 39 per night. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a 24-hour business center, free use of bicycles, and a terrace.
My reservation, which I made in January 2022 through Orbitz, and that I had confirmed one week prior to arrival was suddenly canceled. The desk clerk said it was OK because I was notified the afternoon before arrival, and the hotel was starting renovations. I received no offer of alternative accommodations or help in finding another hotel, after a 10 hour flight from NY. I did receive a phoney apology.
It is not the same at online description and pictures.
Not happy with my stay
This property requires some serious renovation , I understand it starts in a few months. The location is great close to all important areas of Waikiki, and the staff was super friendly. The hotel does not have any food services and definitely no free breakfast as advertised. It only has free coffee and tea. Rooms have kitchen which saves money in food. Only a place to basically sleep bed was comfortable . Bldg adjacent also needs renovation apparently belongs to hotel too. Great towel services . Rooms are old green carpet but for prices in Waikiki it’s good.
.
Although the room was a nice size, this property definitely needs a remodel! The room Carpet looks like it hasn’t been replaced in over 40 yrs, AC unit was as old as the carpet, the paint was chipping off throughout the room, looks like the balcony hadn’t been swept in a while as there were numerous cigarette butts on the balcony floor. If you want a hotel that is extremely basic this would be for you. Although the staff was pleasant I know that I will not be a repeat guest.
The front desk and cleaning staff is great. It didn't seem like skoke basic issues could be resolved, though. The washroom sink was clogged and it took a 10 minutes additional every single time just to wash hands. The AC is very loud. The remote had probably been used too hard and wouldn't work despite the cable package being great. Cleaning may only happen if you ask for it and that too to a minimal level. Even the bed is not made. People regularly put their trash out not knowing there is a chute and it's each one for themselves or because trash bags never come along. The location is great and the parking works, too. They just need to more rigorously check every unit and check regularly when stays are longer than 2 days.
The entire front desk staff were very helpful, friendly, and responsive. Jeff, Richard, and DK were amazing. It was a 5 star service.
Nice and friendly staff, specially the night-time manager. He was super helpful and friendly. Facility is outdated but the location is prime. Mahalo!
