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Recent guest reviews

Location to the tourist events by cab - McDonalds restaurant next door

On Dec.23,2018 it was second time I tried their breakfast. I stood outside the of the restaurant no one served us. Then we went inside . Someone came and asked my room number and gone. Later I asked for the water . I picked up the glass and smell inside something strange. Then the other days I won't go again.

Nice hotel, attentive staff, close to the metro station

Convenient location next to HKU MTR station, great price for the area, and comfortable accommodations for a couple of nights (for 3 people). It was tight with an extra bed, but I would definitely recommend this hotel for short stays!

Nice hotel. Many eateries nearby. Close to mtr. Nice sea view

Well trained staff, convenient location. Great service and the room was beautiful. i know i can always trust any Shangrr-La property

The staff at the club lounge were incredibly helpful and nice, they were rockstars!

Great hotel and wonderful breakfast buffet! Hotel staff were very helpful and gracious.

Due to tyfoon coming in and our flight canceled we had to stay 2 more nights. After already staying here for 11 nights, they raked us $300.00 per night because whole city was booked. I guess they don't care.

Hotel fit what we needed. Just stayed here couple of nights for business. No major complaints. Satisfied my needs.

I stayed 3 nights in this hotel and have to say that it was quite a hassle with all the chinese tour groups ...Its a nice and clean hotel but You just have this big chinese tour groups coming in and out every moment and that makes this hotel just worthless ...quite a hassle to go up and down with the small elevators ...I really don't suggest if you are a family or need your comfort zone ... The location is another con as there is no MTR around ...quite a walk to sheung wan MTR ...at least 30 Mins ...

508 Queens Road West Hong Kong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center
  • Business center

Located in Central & Western District within a mile (2 km) of Victoria Harbour, JEN Hong Kong by Shangri-La is within 2 miles (3 km) of other popular sights such as Hong Kong - Macau Ferry Terminal. This 283-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.


Dining

This hotel serves as home to a lobby lounge, along with a restaurant that specializes in Malaysian cuisine. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:30 AM.


Rooms

Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms have hair dryers, free toiletries, and slippers. Other amenities include refrigerators, coffee makers, and safes.


Property features

At JEN Hong Kong by Shangri-La, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. You can take advantage of limited parking, along with limo/town car service. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include conference space, a business center, and a seasonal outdoor pool.

Room options

Deluxe Harbour View Queen Room

1 Queen Bed | Sleeps 2

Superior City View Queen Room

1 Queen Bed | Sleeps 2

Deluxe City View Queen Room

1 Queen Bed | Sleeps 2

Deluxe Harbour View Twin Room

2 Twin Beds | Sleeps 2

Guest reviews for JEN Hong Kong by Shangri-La

Everyone (10) Business (2) Couples (1)
5
Everyone

By on Dec 18, 2023

Review comment responded on Dec 20, 2023

Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

5
Partner Couples

Location to the tourist events by cab - McDonalds restaurant next door

By on Dec 18, 2019

Review comment responded on Dec 19, 2019

Thank you for staying at Hotel Jen Hong Kong and taking time to post a review with the perfect rating; which is very encouraging for our team!. – Jen

2
Everyone

By on Nov 10, 2019

Review comment responded on Nov 12, 2019

Thank you for leaving us a rating.

3
Everyone

On Dec.23,2018 it was second time I tried their breakfast. I stood outside the of the restaurant no one served us. Then we went inside . Someone came and asked my room number and gone. Later I asked for the water . I picked up the glass and smell inside something strange. Then the other days I won't go again.

By on Jan 1, 2019

Review comment responded on Jan 8, 2019

Thank you for sharing your valuable comments on your most recent stay at Hotel Jen Hong Kong. It is concerning to learn of the unpleasant dining experience and the inattentive behaviour of our Restaurant colleagues. Please accept our sincere apologies for this and we have since shared this with our Food & Beverage Manager and the team; as to review our current standards and to ensure our colleagues provide professional and dedicated service for our guests. Even though at times the team might be busy, it should never be an excuse for lack of appropriate service levels. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to Hotel Jen Hong Kong again soon. – Jen

5
Everyone

Nice hotel, attentive staff, close to the metro station

By , from Paramus, us on Dec 29, 2018

Review comment responded on Jan 2, 2019

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

5
Everyone

Convenient location next to HKU MTR station, great price for the area, and comfortable accommodations for a couple of nights (for 3 people). It was tight with an extra bed, but I would definitely recommend this hotel for short stays!

By on Oct 4, 2018

Review comment responded on Oct 5, 2018

Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – Jen

5
Everyone

Nice hotel. Many eateries nearby. Close to mtr. Nice sea view

By on Aug 15, 2018

Review comment responded on Aug 17, 2018

Thank you for staying at Hotel Jen Hong Kong and taking time to post a review with the perfect rating; which is very encouraging for our team!. – Jen

5
Everyone

Well trained staff, convenient location. Great service and the room was beautiful. i know i can always trust any Shangrr-La property

By on May 11, 2018

Review comment responded on May 18, 2018

Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – Jen

5
Everyone

The staff at the club lounge were incredibly helpful and nice, they were rockstars!

By , from Hong Kong on Apr 11, 2018

Review comment responded on Apr 12, 2018

Thank you for your kind feedback and it is very comforting to read that you enjoyed your stay with us. We appreciate your kind compliments on the service from our Club Lounge colleagues and they are more than pleased to know that their caring service was a highlight of your visit. We look forward to the opportunity of welcoming you back soon. – Jen

5
Everyone

Great hotel and wonderful breakfast buffet! Hotel staff were very helpful and gracious.

By , from san francisco, CA on Nov 10, 2017

Review comment responded on Nov 18, 2017

Thank you for sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – Jen

JEN Hong Kong by Shangri-La

508 Queens Road West, Hong Kong,
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