JEN Hong Kong by Shangri-La

4.0 star property
Hotel with a seasonal outdoor pool, near Victoria Harbour

Choose dates to view prices

Photo gallery for JEN Hong Kong by Shangri-La

Seasonal outdoor pool
Reception
In-room safe, desk, blackout drapes, iron/ironing board
Executive lounge
In-room dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
508 Queens Road West, Western District, Hong Kong
  • Hong Kong - Macau Ferry Terminal
    ‪2 min drive‬
  • Soho
    ‪2 min drive‬
  • Lan Kwai Fong
    ‪2 min drive‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪33 min drive‬

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Room options

Deluxe Harbour View Queen Room

  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Superior City View Queen Room

  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Club Room, 1 Queen Bed, Mountain View

  • Mountain view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Club Room, 1 Queen Bed, Harbor View

  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Club Suite, 1 King Bed

  • Harbor view
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe City View Queen Room

  • City view
  • 226 sq ft
  • Sleeps 2
  • 1 Queen Bed

Deluxe Harbour View Twin Room

  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Superior City View Twin Room

  • City view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

Club Twin Room, Harbor View

  • Harbor view
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Hong Kong

Located in Central & Western District within a mile (2 km) of Victoria Harbour, JEN Hong Kong by Shangri-La is within 2 miles (3 km) of other popular sights such as Hong Kong - Macau Ferry Terminal. This 283-room, 4-star hotel has a restaurant, a 24-hour gym, and free in-room WiFi.

What's nearby

  • University of Hong Kong - 3 min walk - 0.2 miles
  • Hong Kong - Macau Ferry Terminal - 2 min drive - 1.1 miles
  • Soho - 2 min drive - 1.3 miles
  • Lan Kwai Fong - 2 min drive - 1.6 miles
  • Hong Kong Convention and Exhibition Centre - 4 min drive - 2.8 miles

Getting around

  • Shek Tong Tsui Terminus Tram Stop - 2 min walk
  • Hong Kong Wan Chai Station - 5 min drive
  • Hong Kong International Airport (HKG) - 31 min drive

Restaurants

  • ‪Café Malacca 馬來一菜館 - ‬1 min walk
  • ‪麥當勞 - ‬1 min walk
  • ‪Itacho Sushi 板長壽司 - ‬1 min walk
  • ‪Chung Kee Dessert - ‬1 min walk
  • ‪14 South Lane - ‬2 min walk

About this property

JEN Hong Kong by Shangri-La

Hotel with a seasonal outdoor pool, near Victoria Harbour
At JEN Hong Kong by Shangri-La, guests have access to a 24-hour gym, free WiFi in public areas, and meeting rooms. You can take advantage of limited parking, along with limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and a seasonal outdoor pool.
Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and slippers. Other amenities include refrigerators, coffee makers, and safes.
Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limo/town car service
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: HKD 238 for adults and HKD 238 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Cafe Malacca
  • Club Lounge
  • Lobby Bar

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,033 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 28 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Disposable plastic tableware and other plastic products are available at the front desk (surcharge).
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately HKD 238 for adults and HKD 238 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers limited parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Pool access available from 7:30 AM to 7:30 PM.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hong Kong Traders
Hong Kong Traders Hotel
Traders Hong Kong
Traders Hong Kong Hotel
Traders Hong Kong Shangri-La
Traders Hotel Hong Kong
Traders Hotel Hong Kong Shangri-La
Traders Hotel Shangri-La Hong Kong
Traders Shangri-La Hong Kong
Traders Shangri-La Hotel Hong Kong
Hotel Jen Hong Kong
Hotel Jen
Jen Hong Kong
Jen Hotel Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong Shangri-La
Jen Hong Kong Shangri-La
Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
Hotel Hotel Jen Hong Kong by Shangri-La
Hotel Jen Hong Kong by Shangri-La Hong Kong
Traders Hotel Hong Kong by Shangri La
Hotel Jen Hong Kong
Hotel Jen Hong Kong by Shangri La
Hotel Jen Shangri-La
Jen Shangri-La

Frequently asked questions

Is free cancellation available at JEN Hong Kong by Shangri-La?

JEN Hong Kong by Shangri-La offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What is there to do close to JEN Hong Kong by Shangri-La?

This hotel is situated in Central & Western District within a short 20-minute walk of Victoria Harbour and also 17 minutes on foot from Hollywood Road. You'll also find Hong Kong - Macau Ferry Terminal and Soho within a short drive.

Will I be able to park at JEN Hong Kong by Shangri-La?

Yes, though parking is limited.

Does JEN Hong Kong by Shangri-La feature a casino at the property?

No, JEN Hong Kong by Shangri-La doesn't have a casino.

Will I find an indoor pool at JEN Hong Kong by Shangri-La?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have access between 7:30 AM and 7:30 PM and the seasonal pool is normally open from June until September.

Is JEN Hong Kong by Shangri-La a good place to stay for couples?

Couples will appreciate amenities at this hotel, including free Internet access and slippers in each guestroom with some featuring harbor views.

Are there hot tubs at JEN Hong Kong by Shangri-La?

No, there isn't a spa tub at this hotel.

Does JEN Hong Kong by Shangri-La feature a restaurant that includes a breakfast menu?

Yes, JEN Hong Kong by Shangri-La serves buffet breakfast for a surcharge each morning at Cafe Malacca.

Will JEN Hong Kong by Shangri-La allow pets to stay for free?

No, pets aren't allowed at JEN Hong Kong by Shangri-La.

Does JEN Hong Kong by Shangri-La have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to JEN Hong Kong by Shangri-La?

The closest major airport to JEN Hong Kong by Shangri-La is Hong Kong International Airport (HKG), which is 22.1 mi away (31 minutes by car).

Are there rooms with balconies that I can book at JEN Hong Kong by Shangri-La?

No, there aren't any guestrooms with balconies at JEN Hong Kong by Shangri-La.

Does JEN Hong Kong by Shangri-La have a wedding venue on site?

If wedding bells are in your future, take advantage of the wedding venue at JEN Hong Kong by Shangri-La.

JEN Hong Kong by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1000 reviews
Rating 8 - Good. 362 out of 1000 reviews
Rating 6 - Okay. 76 out of 1000 reviews
Rating 4 - Poor. 25 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

TZE-LAN

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool
Stayed 2 nights in May 2025

8/10 Good

Jinghua

Stayed 3 nights in Mar 2025

2/10 Terrible

Natalie

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was very disappointing. The room had a musty smell and the bathroom smelt like a urinal. Roof was covered in mould and the room was dirty. Extremely unhappy with our stay. I really don’t usually leave bad reviews, however I don’t want others to be fooled by the advertising on this site.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JEN - a hotel that I happy to give 5 stars

Family of 4. We had the connecting rooms so we could stay together throughout our stay. The room is roomy and the Queen size bed feels like a King Services (both front desk service & room service) are great. Check out the swimming pool and gym on the 28th floor. the view from 28th floor is fabulous. did I say great customer services at the front desk?! on a rainy day, ask them for an umbrella. Location: very close to MTR
umbrella from the front desk
Swimming pool on the 28th floor
room
queen size bed
Stayed 7 nights in Feb 2025

10/10 Excellent

Ji

Stayed 1 night in Mar 2025

8/10 Good

Spencer

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

4/10 Poor

Henry

Disliked: Cleanliness, amenities, property conditions & facilities
Very old and aged hotel. Don’t get deceived by the word Shangri-La, it’s nothing like the real Shangri-La standard.
Stayed 3 nights in Feb 2025

10/10 Excellent

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next door to HKU station so a great base to explore Hong Kong- only a few minutes walk to the lovely central and western district promenade too! Rooms are compact but well equipped and beds very comfortable. Staff all helpful and cleaning was a good standard. Small pool and decent Gym on top floor. Good option and we really enjoyed our stay here.
Stayed 4 nights in Feb 2025

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Stayed 5 nights in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service

Nice & Convenient Hotel

Lovely hotel with friendly staff (Jason was ant the front desk), and service. The hotel is probably a little bit outdated and some upgrade might help. Hotel location is really convenient, right next to airport bus A10 line and HKU MTR station. I stayed here 4-5 times and still love this area!
Stayed 4 nights in Feb 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service
Staff is excellent. Hotel is functioning and clean. Great area. Loved it for the price.
Stayed 1 night in Feb 2025

8/10 Good

Jianneng

Stayed 2 nights in Feb 2025

10/10 Excellent

Michael, Kingston

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty
Stayed 2 nights in Feb 2025

10/10 Excellent

Paul, orchard park

Stayed 2 nights in Feb 2025

10/10 Excellent

king man

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and room clesn
Stayed 6 nights in Feb 2025

10/10 Excellent

Sara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful, the area is right next to a train station and it was super convenient to get around! Food options around were great too.
Stayed 5 nights in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Smelled very bad. Bad shower and bad smell in bathroom
Stayed 3 nights in Feb 2025

6/10 Okay

Pui Ling Carrie

Traveled with group
Liked: Cleanliness, staff & service, amenities
Old fashioned
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room perfect with everything provided for a week’s stay
Stayed 6 nights in Jan 2025

8/10 Good

Edward

Traveled with partner
Liked: Amenities
Excellent staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

Andrew John

Stayed 3 nights in Jan 2025

8/10 Good

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities
Yes, I like it. Near to MTR stations and many good restaurants around it.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful at the front desk. Close to HKU MTR exit and the A10 airport bus stop.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location . Beautiful . Spacious water view hotel . Clean and modern n . Will come back again for sure
Stayed 3 nights in Jan 2025