Sheraton Qiandao Lake Resort

5.0 star property
Luxury hotel with 3 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Sheraton Qiandao Lake Resort

Relax in comfort with a large bed, sofa, and armchairs in this spacious room featuring a desk and a flat-screen TV.
Situated by a serene lake, this hotel offers stunning views of the marina and surrounding landscape.
Relax by the pool surrounded by lush greenery and scenic views of the adjacent water.
Enjoy breathtaking views of the lake from the balcony with a glass railing, featuring two comfortable chairs for relaxation.
Relax in a spacious lounge with expansive views of the surrounding landscape and scenic water.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
Xin An N Road, Qiandao Lake, Qiandao, Chun An, Hangzhou, Zhejiang, 311700
  • Qiandao Lake
    ‪3 min walk‬
  • Qiandaohu National Forestry Park
    ‪3 min drive‬
  • Weiping Ferry Terminal
    ‪5 min drive‬

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Room options

Premium Room, 2 Twin Beds, Lake View

  • 516 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

Club Room, 1 King Bed, Lake View

  • 506 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Garden View

  • 807 sq ft
  • Sleeps 3
  • 1 Double Bed

Club Suite, 1 King Bed, View

  • 807 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed, Lake View

  • 1012 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Garden View

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

Room, 2 Twin Beds, Garden View

  • 517 sq ft
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Twin Beds, Lake View

  • 505 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

Room, 1 King Bed, Lake View

  • 506 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 King Bed, Lake View

  • 516 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Hangzhou

Sheraton Qiandao Lake Resort places you next to Qiandao Lake and within 2 miles (3 km) of Xiyuan Wharf. This 249-room, 5-star hotel has a full-service spa, a water park, and 3 restaurants.

What's nearby

  • Qiandao Lake - 3 min walk - 0.2 miles
  • Qiandaohu National Forestry Park - 3 min drive - 1.6 miles
  • Wangutang Park - 3 min drive - 1.4 miles
  • Weiping Ferry Terminal - 5 min drive - 3.1 miles
  • Xin'an Dam - 51 min drive - 34.2 miles

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 136 min drive

Restaurants

  • ‪千岛鱼府 - ‬16 min walk
  • ‪星巴克 - ‬12 min walk
  • ‪外婆湾品鱼馆 - ‬13 min walk
  • ‪Qiandao Lake Greentown Resort Hotel - ‬10 min walk
  • ‪绿城时光休闲吧 - ‬9 min walk

About this property

Sheraton Qiandao Lake Resort

Luxury hotel with 3 restaurants and a full-service spa
Guests of Sheraton Qiandao Lake Resort have access to a full-service spa, a water park, and an indoor pool. There's free parking, and an airport shuttle (available on request) for CNY 7000 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a gym, and a sauna.
37-inch LCD TVs come with satellite channels, and guests can stay connected with wired internet and free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Balconies, sitting areas, and refrigerators are also standard. Housekeeping is available on request.
A health club and a water park (surcharge) are featured at the hotel. An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Platinum Spa. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (CNY 80 per day)
  • Available in some public areas: Free WiFi; wired internet (CNY 20 per hour)

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 12:30 AM on request
  • Area shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 158 per person
  • 3 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Club Lounge
  • Feast
  • Fishing
  • Lobby Lounge
  • Yue

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hiking/biking trails
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Water park

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8,073 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 400.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

  • Service fee: 16.6 percent

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 158 per person
  • Fee for in-room wired internet: CNY 80 per day (rates may vary)
  • Fee for wired internet in public areas: CNY 20 per hour (rates may vary)
  • Airport shuttle fee: CNY 7000 per vehicle (one-way)
  • Airport shuttle fee per child: CNY 7000 (one-way), (from 1 to 18 years old)
  • Rollaway bed fee: CNY 400.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from July to September.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Sheraton Qiandao
Sheraton Qiandao Lake
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Hangzhou
Sheraton Qiandao Lake Hangzhou
Sheraton Qiandao Lake Resort Hotel
Sheraton Qiandao Lake Resort Hangzhou
Sheraton Qiandao Lake Resort Hotel Hangzhou

Frequently asked questions

Are free cancellation options available at Sheraton Qiandao Lake Resort?

Sheraton Qiandao Lake Resort provides free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What is there to do within easy reach of Sheraton Qiandao Lake Resort?

This hotel is located in Hangzhou, just steps from Qiandao Lake. You'll also find Qiandaohu National Forestry Park and Xiyuan Wharf within a short drive.

Will I be able to park at Sheraton Qiandao Lake Resort?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Sheraton Qiandao Lake Resort?

Platinum Spa is the hotel's spa and services include hot stone massages, deep-tissue massages, aromatherapy, and body wraps.

Does Sheraton Qiandao Lake Resort have a casino?

No, Sheraton Qiandao Lake Resort doesn't have a casino.

Is there an indoor pool at Sheraton Qiandao Lake Resort?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. The seasonal pool is normally open from July until September.

Is Sheraton Qiandao Lake Resort good for couples?

This lakeside hotel offers plenty of amenities for couples including an indoor pool, a poolside bar, and 3 restaurants.

Are there hot tubs at Sheraton Qiandao Lake Resort?

Yes, guests can enjoy a spa tub at this hotel.

Does Sheraton Qiandao Lake Resort have a restaurant that serves breakfast?

Yes, Sheraton Qiandao Lake Resort has 3 restaurants, and serves buffet breakfast for a surcharge.

Does Sheraton Qiandao Lake Resort allow pets to stay for free?

No, pets and service animals aren't allowed at Sheraton Qiandao Lake Resort.

Does Sheraton Qiandao Lake Resort have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Can I book a room with a balcony at Sheraton Qiandao Lake Resort?

Yes, every guestroom at Sheraton Qiandao Lake Resort comes with a balcony with some featuring lake or garden views.

Sheraton Qiandao Lake Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 41 out of 67 reviews
Rating 8 - Good. 16 out of 67 reviews
Rating 6 - Okay. 6 out of 67 reviews
Rating 4 - Poor. 3 out of 67 reviews
Rating 2 - Terrible. 1 out of 67 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Johnny

Stayed 2 nights in Oct 2024

8/10 Good

Michael Ka Chung

Liked: Cleanliness, staff & service, room comfort

Good but need improvement

service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.
Stayed 1 night in Aug 2019

10/10 Excellent

Matus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel near lake

Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

will come back

Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.
Stayed 2 nights in Oct 2018

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is ok, just the check in process a bit slow

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great place to visit

Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.
Stayed 2 nights in Mar 2018

6/10 Okay

Marc, Uk (living in China)

Nice Hotel but not 5 star

This is a nice hotel with a good location close to the lakes with fantastic views from the rooms if you choose a lake facing room. Other than that the hotel is just OK, on the negative side room Air Con is not sufficient to keep the room cool (it was 40 deg C outside) and all areas within the hotel where too warm. You also get the impression that it was out of season with things not being available in the restaurant / lounge bar, wave pool not working, water features with no water. None of this was major but in the end it just gave the impression it was not an international brand 5 start hotel. If you can get the room at a good price it is a nice hotel to stay but at normal price it is over priced.
Stayed 3 nights in Aug 2017

8/10 Good

Jack E.

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hot water was not hot enough, We hung the breakfast order before 11pm the night before but no one took it Mattress too soft with a lump in the middle end of the bed. Got a taxi through the hotel which the hotel had the driver's mobile number. If the driver succeeded in bargaining with a passerby in the middle of the way, we would have some stranger in the taxi in our trip. The hotel operator said we could complain to the taxi company assuming Sheraton had no responsibility.

8/10 Good

Simon saiwing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Airconditioning not working but still a good hotel

I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

8/10 Good

Stefan, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back!

Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

8/10 Good

Yan

Liked: Cleanliness, property conditions & facilities, room comfort
The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

8/10 Good

Mary, New York City

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel with great view of the lake.

This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

10/10 Excellent

kim poh, Kota Kinabalu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sheraton Qian Dao A must Stay!

It was awesome! The view from the room was spectacular !

10/10 Excellent

Helen, Shanghai China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location Fantastic service

We stayed 1 night for wedding anniversary. The hotel has great location and Considerate service. Staff prepared Rose petals bed for us. We had a very romantic wedding anniversary. Many thanks. Will select this hotel for family travel next time.

6/10 Okay

zou, Shanghai

Liked: Cleanliness, staff & service, room comfort

Not comparable with the name

1)Breakfast is very simple; 2)Swimming pool is in repaire. But we do not know in advance. 3)Garden view room is nearly no garden outside.

10/10 Excellent

shu yi

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

謝謝禮賓部

非常感謝禮賓部的葛先生Aron 服務親切,很盡力滿足我們提出的需要 讓我們開心的帶回心儀的伴手禮 這次旅行因為他的服務很圓滿 Check in當天櫃檯的小姊姊 也是親切可愛 還介紹周邊的美味餐點 非常棒的旅行體驗
Stayed 2 nights in Nov 2024

10/10 Excellent

JIANFENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店,湖景房的景观非常好,有宽大的阳台,地下停车场,周边餐厅非常多。酒店的整体设施和环境像度假村,早餐一般,希望可以改进。
Stayed 2 nights in May 2024

10/10 Excellent

JIANFENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

是来千岛湖度假的非常好的酒店

第一次来千岛湖度假住在这个酒店,湖景房的景观非常好,有宽大的阳台,地下停车场,周边餐厅非常多。酒店的整体设施和环境像度假村,早餐一般,希望可以改进。
Stayed 2 nights in May 2024

10/10 Excellent

Zhaohai

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in May 2024

10/10 Excellent

Jianjiang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

David Ki Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
第二次来了,还是见到友善的面孔,熟悉的商务酒店,清洁的居住环境。不冷不热的天气,坐在阳台喝杯红酒,放松一下心情。感觉人生还是美好的…
Stayed 1 night in Nov 2021

8/10 Good

sihjie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

景觀一絕

這次住的湖景房景觀真的一絕,連浴室泡澡都能看到景觀,房裏的陽台就是賞千島湖日落的好地點! 早餐選擇也很多,比較可惜是泳池好像沒有在運營,自行車租借也並不方便。
Stayed 2 nights in Jun 2021