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Relais & Chateaux Chaptel Hangzhou

4.0 star property
Art Deco hotel with a 24-hour business center and a 24-hour front desk

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Photo gallery for Relais & Chateaux Chaptel Hangzhou

Courtyard
Front of property - evening/night
Lobby
32-inch flat-screen TV with cable channels, TV
Deluxe villa　 | Living room | 32-inch flat-screen TV with cable channels, TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
  • Breakfast available

Explore the area

View in a map
No.57, Changsheng Road, Shangcheng, Hangzhou, 310006
  • Place, West Lake
    ‪3 min walk‬
  • Place, Zhejiang University First Affiliated Hospital
    ‪9 min walk‬
  • Place, Wushan Night Market
    ‪15 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Classic Townhome, 1 King Bed, Terrace

Premium bedding, down comforters, Select Comfort beds, free minibar

Classic Townhome, 1 King Bed, Terrace

  • 1076 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Townhome, 2 Bedrooms, Patio, City View

Premium bedding, down comforters, Select Comfort beds, free minibar

Family Townhome, 2 Bedrooms, Patio, City View

  • 1292 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 1 Large Twin Bed and 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Ensuite, Garden Area

Premium bedding, down comforters, Select Comfort beds, free minibar

Deluxe Suite, 1 King Bed, Ensuite, Garden Area

  • 1076 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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The Silk Lakehouse, Shangri-La Hangzhou

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  • Free WiFi
  • Restaurant
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9.2 out of 10, Wonderful, 5 reviews
$456 nightly
The price is $483
Dec 15 - Dec 16
Total with taxes and fees
The Silk Lakehouse, Shangri-La Hangzhou

About the neighborhood

Hangzhou

Located in Shangcheng, Relais & Chateaux Chaptel Hangzhou is within a 5-minute walk of West Lake and within 15 minutes of other popular attractions like No.2 Park. This 4-star hotel has 26 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • West Lake - 3 min walk - 0.2 miles
  • Zhejiang University First Affiliated Hospital - 9 min walk - 0.5 miles
  • Wushan Night Market - 15 min walk - 0.8 miles
  • Wulin Square - 2 min drive - 1.0 mile
  • Hangzhou Tower Shopping Mall - 2 min drive - 1.6 miles

Getting around

  • Longxiangqiao Station - 3 min walk
  • Hangzhou Station - 11 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪弄堂里 | Nong Tang Li - ‬3 min walk
  • ‪京都米料亭 - ‬3 min walk
  • ‪Sue Dumpling Institute - ‬3 min walk
  • ‪麦当劳 - ‬3 min walk
  • ‪Dicos 德克士 - ‬2 min walk

About this property

Relais & Chateaux Chaptel Hangzhou

Art Deco hotel with a 24-hour business center and a 24-hour front desk
Guests of Relais & Chateaux Chaptel Hangzhou enjoy access to free WiFi in public areas, a 24-hour business center, and a meeting room. There's free parking and an airport shuttle. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include express check-out, a terrace, and laundry facilities.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds with premium bedding and pillow menus ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free minibar items, electric kettles, and safes are also available.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: CNY 188 for adults and CNY 94 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • Art Deco architecture
  • Built in 1930
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 575.0 per day
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 1000.0 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 188 for adults and CNY 94 for children
  • Rollaway bed fee: CNY 575.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Relais Chateaux Chaptel Hangzhou Hotel
Relais Chateaux Chaptel Hotel
Relais Chateaux Chaptel Hangzhou
Relais Chateaux Chaptel
Relais & Chateaux Chaptel Hangzhou Hotel
Relais & Chateaux Chaptel Hangzhou Hangzhou
Relais & Chateaux Chaptel Hangzhou Hotel Hangzhou

Frequently asked questions

Is free cancellation available at Relais & Chateaux Chaptel Hangzhou?

Relais & Chateaux Chaptel Hangzhou offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What's there to do around Relais & Chateaux Chaptel Hangzhou?

This hotel is situated in Shangcheng, just steps from West Lake, and within a 10-minute walk of Hangzhou Jiali Center and Wulin Night Market. You'll also find Wushan Night Market and Broken Bridge less than a mile away.

Is there parking available at Relais & Chateaux Chaptel Hangzhou?

Yes, self parking is offered for free at the hotel.

Does Relais & Chateaux Chaptel Hangzhou include a casino on the premises?

No, Relais & Chateaux Chaptel Hangzhou doesn't have a casino.

Is there an indoor pool at Relais & Chateaux Chaptel Hangzhou?

No, there is no indoor pool at this hotel.

Is Relais & Chateaux Chaptel Hangzhou good for couples?

Amenities that appeal to couples at this hotel include a soaking tub, a comfy mattress, and a minibar stocked with free items.

Are there hot tubs at Relais & Chateaux Chaptel Hangzhou?

No, there isn't a spa tub at this hotel.

Does Relais & Chateaux Chaptel Hangzhou have a restaurant that serves breakfast?

Yes, Relais & Chateaux Chaptel Hangzhou serves buffet breakfast each morning for a surcharge from its restaurant.

Does Relais & Chateaux Chaptel Hangzhou allow pets to stay free of charge?

No, pets aren't allowed at Relais & Chateaux Chaptel Hangzhou.

Does Relais & Chateaux Chaptel Hangzhou have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Relais & Chateaux Chaptel Hangzhou?

The closest major airport to Relais & Chateaux Chaptel Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 23.5 mi away (34 minutes by car).

Are there rooms with balconies that I can book at Relais & Chateaux Chaptel Hangzhou?

Yes, some guestrooms at this hotel offer either a furnished balcony or a deck where guests can enjoy city views.

Reviews

Relais & Chateaux Chaptel Hangzhou Reviews

9.0

Wonderful

8.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities
Rating 10 - Excellent. 3 out of 7 reviews
Rating 8 - Good. 4 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

10/10 Excellent

Rina, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a suite rather than a room. You get a huge space, more than enough for a family! The hotel is a historical site and preserved well. The staff are well trained, very nice and professional. The property itself is really nice and worth the price. One bad thing is if your neighbours upstairs are not mindful of others and party at night, the sound can be a bit disturbing.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location!

Great location within 5min walking distance to west lake, major shopping area and restaurants. Nice vintage experience in historic building. Breakfast buffet is good. A solid 4 star experience.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great place

Very good location .great service
Stayed 2 nights in Aug 2018

10/10 Excellent

Yingyan

Wonderful stay! Staff are nice, location is quite convenient. Enjoyed it
Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5月上旬に蚊が多かった。 朝ごはんの種類を増やして欲しい！
Stayed 2 nights in May 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
在5年前住过这特色酒店，当时酒店开了不久，独特的风格使我老婆特别喜欢。这次再到杭州，老婆指定要住这里。设施和服务还是相当不错。唯一要挑剔的是厕所没有抽风，做完大事臭味很久都不散。
Stayed 1 night in Dec 2019

8/10 Good

JIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

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