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Hilton Garden Inn Hangzhou West Lake

3.5 star property
Adults-only hotel with a restaurant connected to a shopping center in Hangzhou

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Photo gallery for Hilton Garden Inn Hangzhou West Lake

Daily buffet breakfast (CNY 88 per person)
Exterior
Garden
Reception
Restaurant

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Gym
  • Room service
  • Housekeeping
  • Breakfast available
  • Air conditioning

Explore the area

View in a map
Jingjin Building, 228 Middle Zhonghe Rd, Shangcheng District, Hangzhou, Zhejiang
  • Place, Westlake Culture Plaza
    ‪16 min walk‬
  • Place, Wulin Square
    ‪3 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Family Friendly Room

Down comforters, in-room safe, desk, blackout drapes

Family Friendly Room

  • Sleeps 3

View all photos for Room, 1 King Bed

Down comforters, in-room safe, desk, blackout drapes

Room, 1 King Bed

  • 248 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Down comforters, in-room safe, desk, blackout drapes

Deluxe Suite, 1 King Bed

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King room

Superior King room | Living area | Flat-screen TV

Superior King room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Down comforters, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Down comforters, in-room safe, desk, blackout drapes

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 280 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Superior Twin Room | Down comforters, in-room safe, desk, blackout drapes

Superior Twin Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Family Room | Down comforters, in-room safe, desk, blackout drapes

Family Room

  • 312 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room

Down comforters, in-room safe, desk, blackout drapes

Superior Double Room

  • Sleeps 2

View all photos for Superior Twin Room

Down comforters, in-room safe, desk, blackout drapes

Superior Twin Room

  • Sleeps 2

View all photos for Superior Room (Double bed)

Down comforters, in-room safe, desk, blackout drapes

Superior Room (Double bed)

  • Sleeps 2

View all photos for Superior Room (2 beds)

Down comforters, in-room safe, desk, blackout drapes

Superior Room (2 beds)

  • Sleeps 2

View all photos for Guestroom (Double bed)

Down comforters, in-room safe, desk, blackout drapes

Guestroom (Double bed)

  • Sleeps 2

View all photos for Suite

Down comforters, in-room safe, desk, blackout drapes

Suite

  • Sleeps 2

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Exterior

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About the neighborhood

Hangzhou

Located in Downtown Hangzhou, Hilton Garden Inn Hangzhou West Lake is within a mile (2 km) of sights such as Westlake Culture Plaza and Wulinmen Wharf. This 96-room, 3.5-star hotel has a restaurant, free in-room WiFi, and a gym. Located centrally in Hangzhou, it's connected to a shopping center and also close to West Lake and Zhejiang Museum of Natural History.

What's nearby

  • Westlake Culture Plaza - 16 min walk - 0.9 miles
  • Zhejiang Museum of Natural History - 17 min walk - 0.9 miles
  • Hangzhou Opera - 3 min drive - 1.2 miles
  • Wulin Square - 3 min drive - 1.8 miles
  • Hangzhou Tower Shopping Mall - 3 min drive - 1.8 miles

Getting around

  • Chaowang Road Station - 17 min walk
  • Hangzhou East Railway Station - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 38 min drive

Restaurants

  • ‪McDonald's (麦当劳) - ‬2 min drive
  • ‪奎元馆 - ‬12 min walk
  • ‪Honeymoon Dessert (满记甜品) - ‬18 min walk
  • ‪KFC (肯德基) - ‬2 min drive
  • ‪KFC | 肯德基 - ‬18 min walk

About this property

Hilton Garden Inn Hangzhou West Lake

Adults-only hotel with a restaurant connected to a shopping center in Hangzhou
Renovated in 2024, Hilton Garden Inn Hangzhou West Lake offers a gym, free WiFi in public areas, and meeting rooms. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This adults-only hotel also has local meal delivery service.
Hilton Garden Inn Hangzhou West Lake's 96 rooms provide coffee makers, safes, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport down comforters and bathrooms offer hair dryers and slippers. Other standard amenities include desks, wardrobes or closets, and local meal delivery service.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 88 per person
  • A restaurant

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in room
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 10 floors
  • Art Deco architecture
  • Renovated entire property - March 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 88 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Alipay and WeChat Pay.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Atour Hotel Pinghai
Atour Pinghai Road West Lake Hangzhou
Atour Pinghai
Hilton Hangzhou West Hangzhou
Hilton Garden Inn Hangzhou West Lake Hotel
Atour Hotel Pinghai Road West Lake Hangzhou
Hilton Garden Inn Hangzhou West Lake Hangzhou
Hilton Garden Inn Hangzhou West Lake Hotel Hangzhou

Frequently asked questions

Is free cancellation available at Hilton Garden Inn Hangzhou West Lake?

Hilton Garden Inn Hangzhou West Lake provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What's there to see around Hilton Garden Inn Hangzhou West Lake?

This hotel is situated in Downtown Hangzhou within a short 16-minute walk of Westlake Culture Plaza and also 18 minutes on foot from Zhejiang Museum of Natural History. You'll also find West Lake and Wulin Square within a short drive.

Is there parking available at Hilton Garden Inn Hangzhou West Lake?

No, there isn't parking at this hotel.

Does Hilton Garden Inn Hangzhou West Lake have a casino on the premises?

No, Hilton Garden Inn Hangzhou West Lake doesn't have a casino.

Will I find an indoor pool at Hilton Garden Inn Hangzhou West Lake?

No, there is no indoor pool at this hotel.

Is Hilton Garden Inn Hangzhou West Lake good for couples?

Amenities that appeal to couples at this adults-only hotel include a meal delivery service, a down comforter, and slippers.

Does Hilton Garden Inn Hangzhou West Lake have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hilton Garden Inn Hangzhou West Lake have a restaurant that serves breakfast?

Yes, Hilton Garden Inn Hangzhou West Lake serves buffet breakfast each morning for a surcharge from its restaurant.

Will Hilton Garden Inn Hangzhou West Lake allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hilton Garden Inn Hangzhou West Lake.

Does Hilton Garden Inn Hangzhou West Lake have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Hilton Garden Inn Hangzhou West Lake?

The closest major airport to Hilton Garden Inn Hangzhou West Lake is Hangzhou (HGH-Xiaoshan Intl.), which is 25.9 mi away (38 minutes by car).

Are there rooms with balconies that I can book at Hilton Garden Inn Hangzhou West Lake?

No, at Hilton Garden Inn Hangzhou West Lake, there aren't any guestrooms that list a balcony.

Reviews

Hilton Garden Inn Hangzhou West Lake Reviews

9.8

Exceptional

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 20 out of 23 reviews
Rating 8 - Good. 3 out of 23 reviews
Rating 6 - Okay. 0 out of 23 reviews
Rating 4 - Poor. 0 out of 23 reviews
Rating 2 - Terrible. 0 out of 23 reviews

Reviews

10/10 Excellent

Zheyang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. It excells when being compared with the counterpart in US. The overall hotel experience is 1 to 2 tiers higher.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff. Value for money.
Stayed 1 night in May 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 2 nights in May 2025

10/10 Excellent

Zi Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Well cleaned hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Fidencio

Liked: Staff & service, property conditions & facilities
Excelente!
Stayed 4 nights in Oct 2024

10/10 Excellent

Siu Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常方便，酒店員工很友善，附近很多商場，又近西湖
Stayed 5 nights in May 2025

10/10 Excellent

SHU HSING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

完美的新裝潢入住體驗

服務親切有笑容，解說詳盡。
Stayed 1 night in Mar 2025

10/10 Excellent

SHU HSING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

極佳體驗

櫃檯人員親切熱情有笑容，解說詳明。
Stayed 1 night in Mar 2025

10/10 Excellent

SHU HSING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州舒適之旅

接待櫃檯人員服務熱忱細心有笑容，值得稱讚。房間新裝修、設備新穎、乾淨、舒適。
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

8/10 Good

Zhiming

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite in Hangzhou

Perfect little hotel with all conveniences needed
Stayed 2 nights in Nov 2024

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best place in Hangzhou

Best place in Hangzhou
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great service, great location
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite

My favorite place to stay in Hangzhou.
Stayed 2 nights in Oct 2024

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite in Hangzhou

Great place in a great area
Stayed 1 night in Dec 2024

10/10 Excellent

Randy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Nice small hotel in a great area
Stayed 1 night in Dec 2024

10/10 Excellent

Kam Kwong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

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