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The Silk Lakehouse, Shangri-La Hangzhou

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Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou

Breakfast, lunch and dinner served
Property video
Exterior
Romance Room, Garden View | Premium bedding, free minibar items, in-room safe
Lobby

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪3 min walk‬
  • Place, Hangzhou Botanical Garden
    ‪14 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪34 min drive‬

Room options

View all photos for Premier Room, Garden View

Premier Room, Garden View | Premium bedding, free minibar items, in-room safe

Premier Room, Garden View

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Romance Room, Lake View

A bedroom with a large window, a bed, a bedside table, and a chair.

Romance Room, Lake View

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for West Lake Suite

A spacious bedroom with a large bed, a bench, a nightstand, and a view of the outdoors.

West Lake Suite

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, free minibar items, in-room safe

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room, Garden View

A hotel room with two beds, a sofa, a small table, and a large window with a view of greenery.

Twin Room, Garden View

  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Serenity Suite, Garden View

Serenity Suite, Garden View | Living area | LCD TV, iPad

Serenity Suite, Garden View

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Serenity Suite, Lakeview

Serenity Suite, Lakeview | Premium bedding, free minibar items, in-room safe

Serenity Suite, Lakeview

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Romance Room, Garden View

A room with a large bed, a window with a view, a small table with a vase, and a decorative ceiling.

Romance Room, Garden View

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Lakeview Room

A modern hotel room with a large bed, a sofa, a TV, and a view of the outdoors.

Lakeview Room

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premier Room, Lakeview

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Premier Room, Lakeview

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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8.8 out of 10, Excellent, 241 reviews
$138 nightly
The price is $148
Jul 19 - Jul 20
Total with taxes and fees
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About the neighborhood

Hangzhou

Located in Xihu, The Silk Lakehouse, Shangri-La Hangzhou is adjacent to West Lake with other popular attractions like Zhejiang University Yuquan Campus within a couple of miles (3 km). This 4.5-star hotel welcomes guests with 64 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.

What's nearby

  • West Lake - 3 min walk - 0.2 miles
  • Solitary Hill - 4 min walk - 0.3 miles
  • Autumn Moon Over the Calm Lake - 5 min walk - 0.3 miles
  • Hangzhou Botanical Garden - 14 min walk - 0.8 miles
  • Zhejiang University Yuquan Campus - 3 min drive - 1.4 miles

Getting around

  • Huanglong Cave Station - 4 min drive
  • South Railway Station - 23 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 53 min drive

Restaurants

  • ‪金沙厅 - ‬3 min drive
  • ‪樓外樓 - ‬1 min walk
  • ‪Coffee Garden - ‬8 min walk
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪The Bar at The Four Seasons Hotel - ‬2 min drive

About this property

The Silk Lakehouse, Shangri-La Hangzhou

Built in 2025, the brand new The Silk Lakehouse, Shangri-La Hangzhou offers an indoor pool, a 24-hour gym, and a rooftop terrace. Transportation is made easy with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. IPads, free minibar items, and espresso makers are also standard.
A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Four Seasons Hotel Hangzhou at West Lake
Xihu
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.8 out of 10, Exceptional, 208 reviews
$603 nightly
The price is $649
Jul 12 - Jul 13
Total with taxes and fees
Four Seasons Hotel Hangzhou at West Lake

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Living Room by Alan Yu

Things to do

  • 24-hour health club
  • Bicycle storage
  • Fitness classes
  • Free bicycle rentals
  • Indoor pool
  • Pilates classes
  • Yoga classes

Family friendly

  • Children's dinnerware
  • In-room crib
  • Indoor pool
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2025
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • iPad
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 583.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 312 for adults and CNY 156 for children
  • Rollaway bed fee: CNY 583.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Mobile payment options include: Alipay and WeChat Pay.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

What can I see around The Silk Lakehouse, Shangri-La Hangzhou?

This hotel is situated in Xihu, just steps from West Lake and Tomb of Wu Song, and within a short walk of Autumn Moon Over the Calm Lake. You'll also find Hangzhou Botanical Garden and Beishan St less than a mile away.

How much does it cost to stay at The Silk Lakehouse, Shangri-La Hangzhou?

As of Jul 3, 2026, prices found for a 1-night stay for 2 adults at The Silk Lakehouse, Shangri-La Hangzhou on Jul 19, 2026 start from $533, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Silk Lakehouse, Shangri-La Hangzhou?

No, there isn't parking available at the hotel.

Are there luxury amenities available at The Silk Lakehouse, Shangri-La Hangzhou?

Yes, guests can indulge in luxuries such as an indoor pool, a garden-view restaurant, and champagne service at this hotel.

Does The Silk Lakehouse, Shangri-La Hangzhou have a casino?

No, The Silk Lakehouse, Shangri-La Hangzhou doesn't have a casino.

Will I find an indoor pool at The Silk Lakehouse, Shangri-La Hangzhou?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.

Is The Silk Lakehouse, Shangri-La Hangzhou a good place to stay for couples?

This waterfront hotel offers many amenities for couples, including champagne service as well as a garden-view restaurant and an indoor pool.

Does The Silk Lakehouse, Shangri-La Hangzhou have a hot tub?

No, this hotel doesn't have a spa tub.

Does The Silk Lakehouse, Shangri-La Hangzhou feature a restaurant that includes a breakfast menu?

Yes, The Silk Lakehouse, Shangri-La Hangzhou serves buffet breakfast for a surcharge each morning at Living Room by Alan Yu.

Will The Silk Lakehouse, Shangri-La Hangzhou allow pets to stay free of charge?

No, pets and service animals aren't allowed at The Silk Lakehouse, Shangri-La Hangzhou.

Does The Silk Lakehouse, Shangri-La Hangzhou have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to The Silk Lakehouse, Shangri-La Hangzhou?

The closest major airport to The Silk Lakehouse, Shangri-La Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 20.5 mi away (53 minutes by car).

Are there rooms with balconies at The Silk Lakehouse, Shangri-La Hangzhou?

No, there aren't any guestrooms at The Silk Lakehouse, Shangri-La Hangzhou that offer a balcony.

Does The Silk Lakehouse, Shangri-La Hangzhou have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at The Silk Lakehouse, Shangri-La Hangzhou.

The Silk Lakehouse, Shangri-La Hangzhou Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 11 out of 12 reviews
Rating 8 - Good. 0 out of 12 reviews
Rating 6 - Okay. 1 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning property with incredible staff and amenities; very thoughtful to the tee! I’ll definitely return again if visiting Hangzhou. It’s the kinda hotel you can truly rest and reset. Really enjoy the interior too. The bed is very comfy!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful and enjoyable stay. Hotel is just a year old, the amenities are beautiful. They offer daily cultural experiences like making scent tablets with a master incense maker. Beautiful pool as well although we would’ve enjoyed a warmer pool in early spring. Breakfast amazing, semi- à la carte with a buffet of fruit and pastries. Staff most accomodating as well. I’d really like to come back. The only less desirable thing was when I was loading the car on departure, a staff member came after me for payment of a stock standard canvas shoe bag that I had taken from the room. Those weren’t clearly signposted as for-sale items are usually available to us for taking so it somehow made the experience slightly weird for me especially for the price that we paid.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Ming-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Angela

Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

mingling

Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025
Verified

6/10 Okay

PEI-CHUN

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Li-Shao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025