6/10 Okay
PEI-CHUN
Sep 19, 2025
Liked: Cleanliness, staff & service
PEI-CHUN
Stayed 2 nights in Sep 2025
The Silk Lakehouse, Shangri-La Hangzhou
4.5 star property
Luxury hotel with a 24-hour health club and a rooftop terrace
Choose dates to view prices
Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou
Reviews
8.08.0 out of 10
Very good
Popular amenities
- Bar
- Pool
- Housekeeping
- Breakfast available
- Laundry
- Room service
Explore the area
78 Beishan Road, Hangzhou, Zhejiang, 310007
- West Lake1 min drive
- Zhejiang University Yuquan Campus4 min drive
- Hangzhou Tower Shopping Mall8 min drive
- Hangzhou (HGH-Xiaoshan Intl.)35 min drive
Room options
View all photos for Twin Room, Garden View
Twin Room, Garden View
- 463 sq ft
- Sleeps 3
- 2 Twin Beds
View all photos for Room, 1 King Bed, Garden View
Room, 1 King Bed, Garden View
- 463 sq ft
- Sleeps 3
- 1 King Bed
View all photos for West Lake Suite
West Lake Suite
- 732 sq ft
- 1 bedroom
- Sleeps 4
- 1 King Bed
View all photos for Romance Room, Lake View
Romance Room, Lake View
- 614 sq ft
- Sleeps 4
- 1 King Bed
View all photos for Premier Room, Garden View
Premier Room, Garden View
- 452 sq ft
- Sleeps 4
- 1 King Bed
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About the neighborhood
Hangzhou
Located in Xihu, The Silk Lakehouse, Shangri-La Hangzhou is adjacent to West Lake with other popular attractions like Broken Bridge within a couple of miles (3 km). This 4.5-star hotel welcomes guests with 68 rooms and conveniences like an indoor pool, a 24-hour gym, and free in-room WiFi.
What's nearby
- West Lake - 1 min drive - 0.0 miles
- Zhejiang University Yuquan Campus - 4 min drive - 2.0 miles
- Lingyin Temple - 6 min drive - 3.1 miles
- Hangzhou Tower Shopping Mall - 8 min drive - 4.4 miles
- Wulin Square - 8 min drive - 2.8 miles
Getting around
- Huanglong Cave Station - 4 min drive
- South Railway Station - 23 min drive
- Hangzhou (HGH-Xiaoshan Intl.) - 53 min drive
Restaurants
- 金沙厅 - 3 min drive
- WL Bistro - 2 min drive
- 樓外樓 - 1 min walk
- Coffee Garden - 8 min walk
- Starbucks - 14 min walk
About this property
The Silk Lakehouse, Shangri-La Hangzhou
Luxury hotel with a 24-hour health club and a rooftop terrace
Built in 2025, the brand new The Silk Lakehouse, Shangri-La Hangzhou offers an indoor pool, a 24-hour gym, and a rooftop terrace. Transportation is made easy with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a conference center.
Guests can expect free WiFi and LCD TVs with satellite channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. IPads, free minibar items, and espresso makers are also standard.
A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include an indoor pool.
The recreational activities listed below are available either on site or nearby; fees may apply.
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 50+ Mbps
- Available in some public areas: Free WiFi
Parking and transportation
- Limo/town car service
- Onsite parking includes off-street options
Food and drink
- Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
- A bar/lounge
- A coffee shop/cafe
- A restaurant
- Couples/private dining
Restaurants on site
- Living Room by Alan Yu
Things to do
- 24-hour health club
- Bicycle storage
- Fitness classes
- Free bicycle rentals
- Indoor pool
- Pilates classes
- Yoga classes
Family friendly
- Children's dinnerware
- In-room crib
- Indoor pool
- Lifeguards on site
- Soundproofed rooms
Conveniences
- 24-hour front desk
- Luggage storage
- Safe at front desk
- Water dispenser
Guest services
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Proposal/romance packages
- Tour and ticket assistance
- Turndown service
- Wedding services
Business services
- 3 meeting rooms
- Conference center
Outdoors
- Garden
- On the waterfront
- Pool loungers
- Rooftop terrace
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Area rugs in room
- Braille/raised signage
- Front entrance ramp
- No elevator
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path of travel
- Wheelchair-accessible public washroom
- Wheelchair-accessible restaurant
- Wheelchairs on site
More
- 1 building
- 4 floors
- Art Deco architecture
- Banquet hall
- Built in 2025
- Comprehensive food waste policy
- Comprehensive recycling policy
- Eco-friendly cleaning products used
- Lifeguards
- Local artist showcase
- Local culture and ecosystem education
- Reception hall
- Rooftop garden
- Smoking not allowed
- Water dispenser usage encouraged
Room amenities
Bedroom
- Blackout drapes
- Free crib
- Pillow menu
- Premium bedding
Bathroom
- Bathrobes
- Children's robes
- Children's slippers
- Designer toiletries
- Hair dryer
- Heated bathroom floor
- Private bathroom
- Rainfall showerhead
- Separate bathtub and shower
- Shampoo
- Slippers
- Soap
- Toilet paper
- Toothbrush and toothpaste
- Towels provided
Entertainment
- iPad
- LCD TV with satellite channels
Food and drink
- 24-hour room service
- Champagne service
- Coffee/tea maker
- Electric kettle
- Espresso maker
- Free bottled water
- Free minibar (limited items)
- Meal delivery service
- Restaurant dining guides
More
- Air conditioning
- Connecting rooms available
- Eco-friendly toiletries
- Electrical adapters
- Heating
- Individual decor
- Individual furnishings
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Access methods
Staffed front desk
Pets
- This property doesn't allow pets or service animals
Children and extra beds
- Rollaway/extra beds are available for CNY 583 per night
- Free cribs/infant beds are available
Property payment types
Important information
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
- Fee for buffet breakfast: approximately CNY 312 for adults and CNY 156 for children
- Rollaway bed fee: CNY 583 per night
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
- Check-in: 2:00 PM—-anytime
- Check-out: noon
- Minimum check-in age: 18
The front desk is open 24 hours a day.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- This property accepts credit cards, debit cards, mobile payments, and cash.
- Mobile payment options include: Alipay and WeChat Pay.
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- This property uses eco-friendly cleaning products.
Additional information about polices, regulations, and more:
- Pool access available from 6:00 AM to 10:00 PM.
- Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
- There are no elevators.
National rating
For the benefit of our customers, we have provided a rating based on our rating system.
Property is also known as
The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou
Frequently asked questions
What can I see around The Silk Lakehouse, Shangri-La Hangzhou?
This hotel is situated in Xihu, just steps from West Lake and Tomb of Wu Song, and within a short walk of Autumn Moon Over the Calm Lake. You'll also find Hangzhou Botanical Garden and Su Di Causeway less than a mile away.
How much does it cost to stay at The Silk Lakehouse, Shangri-La Hangzhou?
As of Sep 25, 2025, prices found for a 1-night stay for 2 adults at The Silk Lakehouse, Shangri-La Hangzhou on Oct 24, 2025 start from $430.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there parking available at The Silk Lakehouse, Shangri-La Hangzhou?
Bicycle parking is also available for guests.
Does The Silk Lakehouse, Shangri-La Hangzhou have a casino?
No, The Silk Lakehouse, Shangri-La Hangzhou doesn't have a casino.
Will I find an indoor pool at The Silk Lakehouse, Shangri-La Hangzhou?
Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 10:00 PM.
What will couples enjoy most about a stay at The Silk Lakehouse, Shangri-La Hangzhou?
This waterfront hotel offers many amenities for couples, including Champagne service as well as an indoor pool and a bar.
Are there hot tubs at The Silk Lakehouse, Shangri-La Hangzhou?
No, there isn't a spa tub at this hotel.
Does The Silk Lakehouse, Shangri-La Hangzhou feature a restaurant that includes a breakfast menu?
Yes, The Silk Lakehouse, Shangri-La Hangzhou serves buffet breakfast for a surcharge each morning at Living Room by Alan Yu.
Will The Silk Lakehouse, Shangri-La Hangzhou allow pets to stay free of charge?
No, pets and service animals aren't allowed at The Silk Lakehouse, Shangri-La Hangzhou.
Does The Silk Lakehouse, Shangri-La Hangzhou have connecting rooms?
Yes, this hotel has connecting guestrooms you can book for your group event or vacation.
Where is the closest airport to The Silk Lakehouse, Shangri-La Hangzhou?
The closest major airport to The Silk Lakehouse, Shangri-La Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 20.5 mi away (53 minutes by car).
Are there rooms with balconies at The Silk Lakehouse, Shangri-La Hangzhou?
No, at The Silk Lakehouse, Shangri-La Hangzhou, there aren't any guestrooms that list a balcony.
Does The Silk Lakehouse, Shangri-La Hangzhou have a wedding venue?
If you plan to exchange vows during your trip, consider the wedding services available at The Silk Lakehouse, Shangri-La Hangzhou.
Reviews
The Silk Lakehouse, Shangri-La Hangzhou Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
10/10
Cleanliness
9.0/10
Staff & service
10/10
Property conditions & facilities
10/10
Eco-friendliness
Rating 10 - Excellent. 1 out of 2 reviews
10 - Excellent
1
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 2 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 0 out of 2 reviews
2 - Terrible
0
Reviews
10/10 Excellent
Li-Shao
Traveled with family
Jul 14, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Li-Shao
Stayed 3 nights in Jul 2025