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Sofitel Hangzhou Westlake

5.0 star property
Luxury Hangzhou hotel connected to a shopping center, 5-minute walk to West Lake

Choose dates to view prices

Photo gallery for Sofitel Hangzhou Westlake

1 bedroom, premium bedding, down comforters, minibar
Fitness facility
Pub
3 restaurants, breakfast served
Pub

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Laundry

Explore the area

View in a map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
  • Place, West Lake
    ‪4 min walk‬
  • Place, Qinghefang Old Street
    ‪10 min walk‬
  • Place, Wushan Night Market
    ‪15 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed

  • 646 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Club Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Club Lounge Access

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury City View King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury City View King Room

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Club Lounge Access, City View

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Club Lounge Access, City View

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior City View King Room

Superior City View King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior City View King Room

10.0 out of 10
Exceptional
(1 review)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

Superior Room, 2 Twin Beds, City View | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Prestige)

  • 861 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior King Room

8.8 out of 10
Excellent
(8 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury King Room

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 2 Twin Beds

Luxury Room, 2 Twin Beds | 1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

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About the neighborhood

Hangzhou

Located in Shangcheng within a 5-minute walk of West Lake, Sofitel Hangzhou Westlake is within 2 miles (3 km) of other popular sights like Broken Bridge. This 233-room, 5-star hotel has 3 restaurants, an indoor pool, and a 24-hour gym. It's connected to a shopping center in central Hangzhou and also close to Wulin Square and Hangzhou Tower Shopping Mall.

What's nearby

  • West Lake - 4 min walk - 0.3 miles
  • Westlake Yintai Commercial Center - 6 min walk - 0.3 miles
  • Qinghefang Old Street - 10 min walk - 0.5 miles
  • Xihu Tiandi - 10 min walk - 0.6 miles
  • Wushan Night Market - 15 min walk - 0.8 miles

Getting around

  • Wushan Square Station - 7 min walk
  • Hangzhou Railway Station (HZD) - 9 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 34 min drive

Restaurants

  • ‪新白鹿餐厅 - ‬3 min walk
  • ‪McDonald's (麦当劳) - ‬1 min walk
  • ‪星巴克 - ‬4 min walk
  • ‪香天下 - ‬3 min walk
  • ‪白都饭店 - ‬1 min walk

About this property

Sofitel Hangzhou Westlake

Luxury Hangzhou hotel connected to a shopping center, 5-minute walk to West Lake
At Sofitel Hangzhou Westlake, guests enjoy features like an indoor pool, a 24-hour gym, and a sauna. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 550 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, meeting rooms, and a business center.
LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Refrigerators, minibars, and free newspapers are also standard. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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The price is $127
Dec 21 - Dec 22
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden RoofTop Lounge
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property’s spa will not be available until further notice.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 288.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 500 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 11:30 AM to 8:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Are free cancellation options available at Sofitel Hangzhou Westlake?

Sofitel Hangzhou Westlake provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.

How much does it cost to stay at Sofitel Hangzhou Westlake?

As of Dec 2, 2025, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on Dec 12, 2025 start from $127.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sofitel Hangzhou Westlake?

This hotel is situated in Shangcheng within a 10-minute walk of West Lake and Westlake Yintai Commercial Center. You'll also find Qinghefang Old Street and Xihu Tiandi less than a mile away.

Is parking available on site at Sofitel Hangzhou Westlake?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Sofitel Hangzhou Westlake have a casino?

No, Sofitel Hangzhou Westlake doesn't have a casino.

Will I find an indoor pool at Sofitel Hangzhou Westlake?

Yes, this hotel has an indoor pool. Guests have pool access between 11:30 AM and 8:00 PM.

Is Sofitel Hangzhou Westlake good for couples?

This lakeside hotel offers plenty of amenities for couples including an indoor pool, a bar, and 3 restaurants.

Are there hot tubs at Sofitel Hangzhou Westlake?

No, but guests can enjoy a steam room at this hotel.

Does Sofitel Hangzhou Westlake feature a restaurant that includes a breakfast menu?

Yes, Sofitel Hangzhou Westlake has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Sofitel Hangzhou Westlake allow pets to stay for free?

No, pets and service animals aren't allowed at Sofitel Hangzhou Westlake.

Does Sofitel Hangzhou Westlake have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Sofitel Hangzhou Westlake?

The closest major airport to Sofitel Hangzhou Westlake is Hangzhou (HGH-Xiaoshan Intl.), which is 23.1 mi away (34 minutes by car).

Can I book a room with a balcony at Sofitel Hangzhou Westlake?

No, there aren't any guestrooms with balconies at Sofitel Hangzhou Westlake.

Reviews

Sofitel Hangzhou Westlake Reviews

8.4

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 213 out of 491 reviews
Rating 8 - Good. 188 out of 491 reviews
Rating 6 - Okay. 47 out of 491 reviews
Rating 4 - Poor. 31 out of 491 reviews
Rating 2 - Terrible. 12 out of 491 reviews

Reviews

10/10 Excellent

GARRIE

Stayed 3 nights in Aug 2025

10/10 Excellent

LEI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Jie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great buffet breakfast and very friendly hotel staff
Stayed 7 nights in Jul 2025

8/10 Good

Shang-Woo

Liked: Cleanliness, staff & service, property conditions & facilities
Close to westlake.
Stayed 3 nights in Jul 2025

10/10 Excellent

Hui

Stayed 3 nights in Jun 2025

6/10 Okay

Hany

Business traveler, Traveled with partner
Liked: Staff & service
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ho Him

Stayed 4 nights in Jun 2025

10/10 Excellent

Bradley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel amazing location
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Huo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They provided me with free wheelchair service. Everyone there was very friendly. I would like to go back!
Stayed 1 night in May 2025

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved staying here!!! Friendly staff. Comfortable and modern room and the highlight was the robots bringing room service. This hotel also offered a free washing machine and dryer to use. This was so handy after days of travelling.
Stayed 2 nights in May 2025

10/10 Excellent

andy, Avondale Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs and very convenient
Stayed 2 nights in May 2025

8/10 Good

Anthony

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Emil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Peng

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good breakfast. Nice environment. Clean place. The staff are nice. But the wifi is not working well.
Stayed 5 nights in May 2025

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff; amazing location;
Stayed 3 nights in May 2025

10/10 Excellent

Yang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Visit

Enjoyed completely
Stayed 4 nights in Apr 2025

10/10 Excellent

prashant

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Hany

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Old dated rooms and clean
Stayed 3 nights in Mar 2025

10/10 Excellent

Arnaldo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well located, clean, good breakfast
Stayed 3 nights in Mar 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Vincent

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Excellent Staff Service

Hotel staff was amazing. Positive attitude to serve their hotel guests all the time. Staff service definitely meets a five-star hotel standard. However, the condition of the room needs renovation. Uneven flooring on bathroom floor. Grout dropped off between tiles were seen around toilet area. Otherwise, had a good hotel stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Haitian, Louisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location and great service👍
Stayed 1 night in Jan 2025

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