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Canopy by Hilton Hangzhou West Lake

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Photo gallery for Canopy by Hilton Hangzhou West Lake

An outdoor patio area with wooden tables and chairs, orange umbrellas, and a telephone booth.
A modern hotel room with a large bed, a bedside table, a nightstand, a wardrobe, and a view of the city.
A commercial kitchen with chefs preparing food, a buffet with various dishes, and a coffee machine.
A spacious lobby with a central seating area, a bar, and a large digital screen displaying a traditional Asian building.
A modern hallway with a geometric light installation on the wall, a polished floor, and a row of elevators.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
2 Guohuo Road, Hangzhou, 310001
  • Place, West Lake
    ‪1 min walk‬
  • Place, Wushan Night Market
    ‪8 min walk‬
  • Place, Qinghefang Old Street
    ‪17 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Lake View

A modern hotel room with a large bed, a bedside table with a lamp, a small seating area, and a view of the city through large windows.

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 398 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed, Balcony

A modern hotel room with a large bed, a small seating area with a view of the outside, and a separate balcony area.

Deluxe Room, 1 King Bed, Balcony

  • 484 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a bedside table with a phone and alarm clock, a wardrobe with sliding doors, and a patterned rug.

Room, 1 King Bed, Accessible

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Business Suite, 1 King Bed

A modern bedroom with a large bed, a bedside table, and a nightstand.

Business Suite, 1 King Bed

  • 667 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Single Room, 1 King Bed

A modern hotel room with a large bed, a nightstand, a desk, and a wall-mounted mirror.

Single Room, 1 King Bed

  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A modern hotel room with a large bed, a bedside table, a nightstand, a wardrobe, and a view of the city.

Premium Room, 1 King Bed

  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

A hotel room with two beds, a sofa, a small table, and a large mirror.

Deluxe Room, 2 Twin Beds

  • 452 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a bedside table with a phone and alarm clock, a wardrobe with sliding doors, and a patterned rug.

Room, 1 King Bed

  • City view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Hangzhou

Located in Shangcheng, Canopy by Hilton Hangzhou West Lake is adjacent to West Lake and within a 10-minute walk of other popular attractions like Wushan Night Market. This 4.5-star hotel has 160 guestrooms and offers conveniences like a restaurant, a 24-hour gym, and free in-room WiFi. It's connected to a shopping center in central Hangzhou and also close to Broken Bridge and Beishan St.

What's nearby

  • West Lake - 1 min walk - 0.1 miles
  • Wushan Night Market - 8 min walk - 0.5 miles
  • Wulin Night Market - 16 min walk - 0.9 miles
  • Qinghefang Old Street - 17 min walk - 0.9 miles
  • Wulin Square - 2 min drive - 1.4 miles

Getting around

  • Hangzhou Railway Station (HZD) - 9 min drive
  • Longxiangqiao Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪Domino's Pizza - ‬3 min walk
  • ‪北啡咖啡 North Fei - ‬2 min walk
  • ‪無 - ‬2 min walk
  • ‪伍子面馆 - ‬1 min walk
  • ‪秀才羊肉面 - ‬2 min walk

About this property

Canopy by Hilton Hangzhou West Lake

Guests of Canopy by Hilton Hangzhou West Lake enjoy features like a 24-hour gym, free WiFi in public areas, and a terrace. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with securing valuables, access to locker space, and tours or tickets. Other amenities at this luxury hotel include laundry facilities, a gift shop, and a porter/bellhop.
Guests can expect free WiFi and 52-inch LCD TVs with cable channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, espresso makers, and free local calls are also available.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: CNY 138 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately CNY 138 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Frequently asked questions

Are free cancellation options available at Canopy by Hilton Hangzhou West Lake?

Canopy by Hilton Hangzhou West Lake offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Canopy by Hilton Hangzhou West Lake?

As of Jul 2, 2026, prices found for a 1-night stay for 2 adults at Canopy by Hilton Hangzhou West Lake on Jul 5, 2026 start from $118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see close to Canopy by Hilton Hangzhou West Lake?

This hotel is situated in Shangcheng, just steps from West Lake and No.2 Park, and within a short walk of Wushan Night Market. You'll also find Wulin Night Market and Xihu Tiandi less than a mile away.

Is parking available on site at Canopy by Hilton Hangzhou West Lake?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Are there luxury amenities available at Canopy by Hilton Hangzhou West Lake?

Yes, some luxury features of this hotel include a restaurant, a 24-hour gym, and a bar/lounge.

Does Canopy by Hilton Hangzhou West Lake include a casino at the property?

No, Canopy by Hilton Hangzhou West Lake doesn't have a casino.

Is there an indoor pool at Canopy by Hilton Hangzhou West Lake?

No, there is no indoor pool at this hotel.

Is Canopy by Hilton Hangzhou West Lake a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant plus some guestrooms feature a private pool and a private outdoor hot tub.

Does Canopy by Hilton Hangzhou West Lake have a hot tub?

No, there isn't a spa tub at this hotel.

Does Canopy by Hilton Hangzhou West Lake have a restaurant with a breakfast menu?

Yes, Canopy by Hilton Hangzhou West Lake serves continental breakfast each morning for a surcharge from its restaurant.

Does Canopy by Hilton Hangzhou West Lake allow pets to stay for free?

No, pets and service animals aren't allowed at Canopy by Hilton Hangzhou West Lake.

Does Canopy by Hilton Hangzhou West Lake have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

How close is the airport from Canopy by Hilton Hangzhou West Lake?

The closest major airport to Canopy by Hilton Hangzhou West Lake is Hangzhou (HGH-Xiaoshan Intl.), which is 23 mi away (33 minutes by car).

Are there rooms with balconies that I can book at Canopy by Hilton Hangzhou West Lake?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy lake and city views.

Canopy by Hilton Hangzhou West Lake Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 61 out of 104 reviews
Rating 8 - Good. 26 out of 104 reviews
Rating 6 - Okay. 10 out of 104 reviews
Rating 4 - Poor. 5 out of 104 reviews
Rating 2 - Terrible. 2 out of 104 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Yao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, friendly staff, great location, close to west lake, shopping center and restaurant
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, amenities
Hotel is spacious and comfortable. Location is a 8-10 min walk to west lake and the harbin in 77 malls are nearby. There are eateries around and is convenient
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, amenities
Staff are very helpful and they helped me arrange for my day trip to Wuzhen. Staff speaks English too. They make my stay very welcoming and warm.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities
Loft room was a pleasant surprise. Spacious and modern. Great to unwind with the family after a long day of walking around West Lake. The location isn’t the best for access to the lake. Breakfast and lounge were also really great. Would recommend if you plan on staying several days.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to visit the lake

Thank you Joey, great service
Stayed 1 night in Aug 2025
Verified

8/10 Good

Rishi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Food and Nice Hotel

Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

XIAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Trisha Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Chris

Liked: Amenities
Good
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

aolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff, room
Stayed 1 night in Oct 2025
Verified

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for West Lake and accessing the general area. Bit hard to find if using Google however once we had our bearings it was easy enough. Would recommend to others looking for a convenient place to base themselves when visiting Hangzhou / West Lake
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Wen Chyi Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.
Stayed 3 nights in Dec 2024
Verified

10/10 Excellent

CHI WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good experience

Very nice hotel
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice New Hotel

Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Stayed 1 night in Mar 2021
Verified

10/10 Excellent

Daolong

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2024
Verified

8/10 Good

CHI KIN

Liked: Cleanliness, staff & service, property conditions & facilities
nice environment and comfortable room
Stayed 5 nights in Oct 2024
Verified

8/10 Good

Hensl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.
Verified

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Nosie from the club nearby

You may hear noise in the midnight inside your room as there is a club next to the hotel.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Reven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
Stayed 5 nights in Nov 2024
Verified

10/10 Excellent

XING ZHONG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very innovative!! It’s like a hidden gem!
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good. But, the address on the hotels.com and the real location is different. In the app, hotel is located just nearby the west lake, but actual location is 2 blocks away from the west lake. It made me confusing when I find the hotel.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Fangwei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Gerald Teong Giap

The room was so small that we paid for an upgrade
Stayed 4 nights in Oct 2023
Verified

8/10 Good

Davi

Liked: Cleanliness, amenities, property conditions & facilities
Really nice room and stylish - really glad we choice this hotel after climbing Huangshan. Staff are not as helpful we were would like but luckily I speak Chinese. Room service options not great but I suppose not many people use this option and it’s probably not encouraged since menu was only available on the TV and you need WeChat to order. We would stay again agai
Stayed 2 nights in Sep 2025