Frequently asked questions

Is a free cancellation option available at Hotel Karen?
Hotel Karen provides free cancellation on certain room rates. For more details, look at the cancellation policy on our site.
What's there to do around Hotel Karen?
This hotel is located in Hangzhou, just steps from Qiandao Lake. You’ll also find Qiandao Lake Forest Oxygen Bar and Xiyuan Wharf nearby.
Is parking available on site at Hotel Karen?
Yes, secured self parking is offered for free at the hotel. Though parking is limited, accessible parking and electric car charging are also available.
Does Hotel Karen feature a casino?
No, Hotel Karen doesn’t have a casino.
Is there an indoor pool at Hotel Karen?
No, this hotel doesn’t have an indoor pool; however, there is an outdoor pool. Guests have access between 8:00 AM and 8:00 PM and the seasonal pool is normally open from June until September.
What will couples enjoy most about a stay at Hotel Karen?
There are plenty of amenities for couples at this hotel, including a poolside bar, a garden-view restaurant, and private dining.
Does Hotel Karen have a hot tub?
No, but guests can enjoy a sauna at this hotel.
Does Hotel Karen have a restaurant that serves breakfast?
Yes, Hotel Karen has 2 restaurants, and serves a full breakfast each morning for a surcharge.
Does Hotel Karen allow pets to stay free of charge?
No, pets and service animals aren’t allowed at Hotel Karen.
Are there connecting rooms at Hotel Karen?
No, there aren’t connecting guestrooms at this hotel.
Are there rooms with balconies at Hotel Karen?
Yes, every guestroom at Hotel Karen comes with a balcony with some featuring lake views.
Does Hotel Karen host weddings?
There are wedding services available at Hotel Karen if that’s in your vacation plans.