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JW Marriott Hotel Hangzhou

5.0 out of 5.0

Recent guest reviews

Stayed here during a business trip. Was worth every moment. The rooms ar spacious and cozy and welcoming. There's all you need and even more. Coffee machine, as an example. Staff is lovely and helpful and the location is very good. Would come back for sure.

Great service and well-maintained rooms under the JW Marriott branding in a location is a brisk 30 minute walk to the north-eastern edge of the renowned West Lake. And the walk is not boring as there are a lot of shops along the Wulin Road Commercial Street. It is also near the Wulin Square Metro Station for easy access, The Grand Canal and the Hangzhou Tower Shopping Mall. To get to the Hangzhou Xiaoshan International Airport you can just take an Airport Bus Service with a bus stop that is under 10 minutes walk from the hotel. Great service and food at the Club Lounge too.

The hotel has a good location off of West Lake. Rooms are very comfortable and quiet. The best part of the hotel is the Executive Club on the 26th floor. Many thanks to Han Bao Di (Iris) and Ms. Summer for making the executive club like a second home for me.

My first visit to China and at the JW Marriott in Hangzhou. The JW & Courtyard share the same location, premises and are two separate hotels with an interconnected lobby that serves well all the residents. I checked in on a weekend, my first impression was pretty good. A well spaced lobby, and seating area, the JW Cafe at one end, and walk through to the lobby and elevators, all seemed very well laid out and planned. Lobby design was very good, the decor was impressive and so were the staff Reception is very efficient and helpful, though not sure why 3 times the room rent was taken a a deposit and not as a pre authorisation. That still leaves unexplained. And the refund would take 7 days to come back to the card which is not a good feeling to leave with. Onto the elevator and on my way to the room. i had a room on the 14th floor with a city view which was not very great, would have preferred a front view of the main street. A very well lit room, typical JW style finish in white. Decent spacing, well appointed wardrobes and amenities. A well appointed working desk and different mood lighting in the room all very handy and practical. The bathroom was the best part of the room, very spacious, a separate shower area, lots of space to give that airy feeling, all amenities were well placed and stocked. Particularly happy with the quality of towels, all soft, neat and in good condition. Room slippers in JW style, bathrobes and couldn't be asking for more. Breakfast at the JW Cafe was very good. However not very happy with dinner, vegetarian options are less, it might be helpful to have some Indian style curry and rice in the menu like the other JW properties have. It will not be difficult to have this in the menu considering a decent Indian population using the JW & Courtyard properties. Housekeeping is always challenging and had a few slips, however when pointed out were quickly to rectify and ensure no repetition. Overall highly recommended and looking forward to coming back. A special mention to Peter Pan the Sales Director at the hotel for his looking after me. Lets hope he supports for the next upcoming long trip. Thank you JW Marriott

The room is clean, tidy, spacious and comfortable. Had my buffet dinner at Asia Bistro and had a wonderful time with good and prompt service by the staffs. The gym is well maintained, clean and well equipped. My experience in the executive lounge was a good one and I have to compliment Iris Han for her hospitality which made me feel relaxed and comfortable using the lounge.

Everything is all right with marriott hotel group. As a gold membership of IHG SPG & Hilton, I always find Marriott is better than others. Especially the sevice provided in executive lounge is pretty outstanding. Many thanks to Sera, Rainie, Iris, Bella and Summer.

The JW Marriot executive lounge is one of the best in the Marriot system. It has excellent food, choices of salad cheeses and local dishes. Good drinks and an excellent view of the city and lake. Really appreciate Daisy,Leeann Laban and Eve.

During my visit in JW marriot Hangzhou Iris at club lounge really impressed me quite a lot, her passion on the service really touched me, and really helped to improved my experience. Thank you again Iris for giving me such a enjoyable stay.

Staffs are very warm and friendly. Excellent service. Thanks to Tony and Rainie for being so warm and accomodating everyday. Highly recommended for tourist and foreigners. They are all very helpful and friendly.

Have been stayed in this hotel for several times. I like this hotel very much. The most valued is their staff. They are nice, friendly and always pay extra care to customer. I would like to appreciate some staffs likes Iris, Summer,Juno

Room options

Executive Room, City View, Executive Level

Full 2 | King 1 | Sleeps 3

Premier Room

King 1 | Sleeps 3

Executive Suite, 1 Bedroom, Business Lounge Access

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 611 reviews