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JW Marriott Hotel Hangzhou

5.0 out of 5.0

Recent guest reviews

I have stayed at JW Marriot HZ for the first time this week and the experience was excellent and the hotel has excess my expectations! When I check in, the girl was very professional and efficient! She got me check in with in minutes! The room was clean and with good lighting! The shower head is a very unique show head but water pressure was extremely powerful for a great shower! I love it! People on the lounge was very professional and nice! Foods on the lounge was also very good! As a Marriott PLT member, it was the third Marriott hotel I have stayed in the last five days and it was the best one! I am sure you will like it! I would like to thank One employee-Juno- on the lounge! She had help me check out in a minute as I was running late for my taxi to the airport! She help me got a speedy check out and also thank me with a beautiful smile on her face! Thanks Juno! I will come back to this property again soon!

What can a say?! One of the best hotels stays I ever had in my life! I booked an executive room with access to the lounge and it was really great! The room was really big and don't mention the bathroom. The only downside was the lounge during the weekend. Maybe it was because of the new year celebration but it was so crowded that there were no tables available so they send us back to our room and we had to wait until they called. Overall a great stay and I highly recommend this hotel!

Stayed 3 x Nights for a business trip and choose it for its location in the centre and easy access to Alibaba's HQ. Overall its a solid Marriott Hotel with exceptionally attentive staff, honestly everywhere you go its service with a smile, a hello and exceptional English. For this fact alone I will be coming back. The hotel and room design is not my personal choice, bright blue and yellow is a bit of an odd choice for a 5 star hotel. However my Corner Premier Room was massive and the room had all the latest accessories include lightening port enabled speakers. My only issues were a few complaints with the Executive Lounge....It gets VERY busy! Evening hot food selection is only Chinese, and way too many children. But staff were excellent! Breakfast is good! I'll definitely consider staying here again next time I'm in Hangzhou for business.

The hotel is very good, nice rooms, comfy beds and the breakfats buffet is super, worth getting up for in the morning. there is not much entertainment in the direct area, just an Starbucks so you have to take a taxi or subway.

Solid quality - superior service, very nice rooms with nice city view (worth to take room from upper floors) and the location is very convenient - just by the Hangzhou Mall, in the very center of the city (and close to West Lake) It has three nice restaurants and a nice lobby bar area. Gym and swimming pool are also great! Easy to recommend!

It was just great staying at the hotel again. It has improved a lot from my last stay in the hotel. The service was just excellent from reception to the lounge.Ms Cherry was quick and helpful. So was the front office manager Ms Maria. Food and service at the lounge was excellent too. Mr Cliff at the lounge was great. I could see him taking care of all the guest very humbly . Good spacious room. The location too is good. Just in city center.C

JW Marriott Hangzhou has always been our first choice of accommodation whenever we are in Hangzhou. This time we stayed 3 nights before Christmas and 10 nights after. After we returned from an exhausting ski trip in Japan, we were really tired and three of us had cold. The housekeeper left us extra bottles of water. The manage called to offer us Chinese ginger tea. We declined the offer but were very much appreciated. The staffs in breakfast remembered my request and offered the 2nd time I was there. Everyone working there seems to give their best and was attentive. Btw, if you need medical care, Sir Run Run Shaw Hospital would be a good choice. There is an international department in this hospital. It takes 20 mins taxi to be there (taxi fare is little over rmb20) from hotel. There are very nice english speaker doctors.

Over the course of the last several months, have had the opportunity to stay here on numerous occasions. Juno and her team in the Executive Lounge are always smiling, attentive and eager to assist. From assigning preferred rooms when available to being receptive to our requests, always a great experience. It's one thing to get it right once in a while but to get it right time and time again is something else altogether. Highly recommend!!

The location of hotel is good, 15 minutes walking distance to one of the nearest Metro stations. Shopping malls and west lake scenic area are not far away. The valve of room rate is not that high. The suite room is very nice, large and well equipped. Bed is comfortable, small TV in the front of bath. Breakfast is great, western and Chinese food can be chosen. Fresh noodle and ice creams made to order. If you wake up late, enjoy breakfast as brunch. Afternoon tea hour in lounge does not have enough choice of snacks, but quite. After 5:30, it is a good choice to have dinner buffet in lounge, sometimes feel crowded. Compared with the staffs in ground floor front desk, the staff in executive lounge are very welcome and willing help. They satisfy each guest. Nicole and Bella showed their professional service by introducing the hotel and answering all of my questions. Cliff’s frequent English speaking and customise cocktail service made me impressive. His performance is highly above my expectation. Even during the peak hour in New Year’s Eve, Aurous manage the lounge orderly.

I booked 2 nights stay at this hotel over the weekend with family for a quick get away. But after experiencing the hotel, the pool and the executive lounge for half day, I quickly decided to cancel the 2nd night and move to another hotel. First, this JW is little dated compared to other 5 star hotels in the area, and there is really nothing standing out on the hardware, just a normal plain hotel, hard to qualify as 5 star hotel according to the hardware standard for Chinese hotels. 2nd, the executive lounge is a joke, it only has space to accommodate no more than 30 guests, probably one the smallest lounge I have been to. To make things worse, there are a lot of people there waiting for their room to be ready even at 4-5pm. and for others to ensure they have seats during cocktail hours, people just camping out in the lounge, so the place is constantly full. When its the cocktail hour, the lounge turned into a buffet restaurant, people lined up and crowded around the food. Everything is gone within 5 minutes they are put out. We just got a drink and literally ran back to the room. I feel bad for the staff running around trying to accommodate all the requests from the crowd.

28 Hushu South Road Hangzhou Zhejiang

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Gongshu, JW Marriott Hotel Hangzhou is a leisurely stroll from popular sights such as Hangzhou Opera and Wulin Square. This 5-star hotel welcomes guests with 305 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. It's in central Hangzhou and also close to Westlake Culture Plaza and Zhejiang Museum of Natural History.


Enjoy dining at Asia Bistro, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


All 305 air-conditioned rooms feature iPod docks, refrigerators, and minibars. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include coffee makers, free newspapers, and free bottled water.

Property features

JW Marriott Hotel Hangzhou features an indoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking, along with limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.

Room options

Executive Room, Executive Lounge Access

King 1 | Full 2 | Sleeps 3

Deluxe Room, City View

King 1 | Full 1 | Sleeps 3

Executive Room, Business Lounge Access

King 1 | Sleeps 3

Executive Suite, Executive Lounge Access

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

94% of guests recommend this hotel

Total of 656 reviews