Hakone Suishoen

3.5 star property
Hotel with a full-service spa, a short walk to Hakone Kowakien Yunessun

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Photo gallery for Hakone Suishoen

Relax by the serene pool surrounded by lush greenery and a natural stone wall.
Relax in a serene onsen room with a large soaking tub, a small table, and a cozy seating area.
Traditional Japanese architecture with a serene entrance, flanked by trees and a pathway leading to the entrance.
Enjoy a peaceful retreat on this balcony with a seating area overlooking a dense forest.
Two large beds with white linens and dark brown throw pillows, a TV, and a comfortable sofa.

Popular amenities

  • Bar
  • Room service
  • Spa
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
519-9 Kowakudani, Hakonemachi, Hakone, Kanagawa, 250-0406
  • Hakone Kowakien Yunessun
    ‪3 min walk‬
  • Hakone Open Air Museum
    ‪11 min walk‬
  • Hakone Gora Park
    ‪14 min walk‬

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Room options

Stylish Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds

Comfort Suite Maisonette Twin

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

Precious Suite King Double

  • Sleeps 4
  • 1 King Bed

Luxury Suite Maisonette Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

Comfort Twin

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Suite Twin

  • Sleeps 4
  • 2 Large Twin Beds

Precious Suite Twin

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Large Twin Beds

Luxury Suite Maisonette King Double

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 Double Bed

About the neighborhood

Hakone

Hakone Suishoen places you in Kowakudani, within a leisurely stroll of popular sights such as Hakone Kowakien Yunessun and Hakone Open Air Museum. This 23-room, 3.5-star hotel has private in-room hot tubs along with a full-service spa and free in-room WiFi.

What's nearby

  • Hakone Kowakien Yunessun - 3 min walk - 0.2 miles
  • Hakone Open Air Museum - 11 min walk - 0.6 miles
  • Hakone Gora Park - 14 min walk - 0.8 miles
  • Hakone Shrine - 6 min drive - 4.6 miles
  • Lake Ashi - 7 min drive - 4.8 miles

Getting around

  • Kowakidani Station - 12 min walk
  • Hakone Gora Station - 18 min walk
  • Haneda Airport (HND) - 101 min drive

Restaurants

  • ‪The Hakone Open-Air Museum Café - ‬17 min walk
  • ‪GORA BREWERY & GRILL - ‬18 min walk
  • ‪手打ち蕎麦金春 - ‬9 min walk
  • ‪ラウンジ花影 - ‬15 min walk
  • ‪箱根飲茶楼 - ‬11 min walk

About this property

Hakone Suishoen

Hotel with a full-service spa, a short walk to Hakone Kowakien Yunessun
A full-service spa, a sauna, and free WiFi in public areas are featured at Hakone Suishoen. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this hot springs hotel include free newspapers, a terrace, and a porter/bellhop.
Guests can enjoy free WiFi and TVs. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Private hot tubs, refrigerators, and minibars are also standard.
Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are hot springs on site.

Languages

Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station drop-off shuttle
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room crib
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Half Board meals are not included in the Half Board rate for children age 12 and younger. Guests may bring their own food for children age 12 and younger, or pay for their meals at the property.
Japanese futons are provided based on the number of adults in the reservation.
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • Rollaway/extra beds are available
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Rollaway beds are available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient departures, you can take advantage of the free train station drop-off service. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • There are no elevators.
  • Guests with tattoos are not able to use the onsite public bathing facilities.

Property is also known as

Hotel Hakone-Suishoen
Hakone Suishoen Hotel
Hakone Suishoen Hakone
Hakone Suishoen Hotel Hakone

Frequently asked questions

Are free cancellation options available at Hakone Suishoen?

Hakone Suishoen offers free cancellation on some room rates. For additional details, look at the cancellation policy on our site.

What's there to do near Hakone Suishoen?

This hotel is situated in Kowakudani within a short 7-minute walk of Hakone Kowakien Yunessun and also 12 minutes on foot from Hakone Open Air Museum. You'll also find Hakone Gora Park and Ōwakudani within a short drive.

Is parking available on site at Hakone Suishoen?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Hakone Suishoen?

There is a full-service spa available for guests to enjoy and services include aromatherapy and body treatments.

Does Hakone Suishoen include a casino?

No, Hakone Suishoen doesn't have a casino.

Will I find an indoor pool at Hakone Suishoen?

No, there is no indoor pool on site; however, each accommodation at this hotel features a private hot tub.

What will couples enjoy most about a stay at Hakone Suishoen?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Hakone Suishoen have a hot tub?

Yes, all guestrooms at this hotel have private spa tubs.

Does Hakone Suishoen feature a restaurant that includes a breakfast menu?

Yes, Hakone Suishoen serves free full breakfasts each morning from its restaurant.

Will Hakone Suishoen allow pets to stay free of charge?

No, pets aren't allowed at Hakone Suishoen though service animals are welcome.

Does Hakone Suishoen have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies that I can book at Hakone Suishoen?

No, you won't find guestrooms with balconies at Hakone Suishoen.

Hakone Suishoen Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 95 out of 107 reviews
Rating 8 - Good. 8 out of 107 reviews
Rating 6 - Okay. 2 out of 107 reviews
Rating 4 - Poor. 1 out of 107 reviews
Rating 2 - Terrible. 1 out of 107 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leeling, san diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, but it was a bit of a walk from the bus station if you’re going into Hakone. Be sure to call the hotel to have a shuttle pick you up from the nearest shuttle stop, which is down the hill from the property. Stuff that was super nice although they didn’t know too much about the tourist bus lines-recommend getting a hug Kone 1 to 3 day pass if you’re staying longer. Property is beautiful, great Japanese breakfast and dinners. They really take care of you – amenities are great in the room, especially with the private onsen. Prices were higher than most because we went during early cherry blossom season. it is like a seven minute walk slightly uphill towards the major bus stop for the tourist attractions. Overall, we had a great experience to stay there – either did not see many children and noise level was kept to a minimum. Definitely would love to stay here again for a romantic getaway.
Stayed 2 nights in Mar 2025

10/10 Excellent

Haddon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service/food and the grounds are stunning.
Stayed 1 night in Mar 2025

10/10 Excellent

janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was wonderful,large with great bed and all the comforts dining was terrific warm atmosphere in the bar with a great bartender
Stayed 2 nights in Mar 2025

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 1 night in Mar 2025

10/10 Excellent

Tatiana

Stayed 1 night in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing onsen and the staff were amazing. Meals were delicious and room was spacious, clean, and very comfortable. Highly recommend for either a weekend getaway or extended trip!
Stayed 1 night in Feb 2025

10/10 Excellent

Y.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to enjoy onsen and Japanese food.
Stayed 1 night in Dec 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent
Stayed 1 night in Nov 2024

10/10 Excellent

Tinsay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful, peaceful, serene hotels we have ever stayed at! Located in area with lots of trees. Private onsen is simply amazing. The Japanese breakfast was the best we have ever had. Highly recommend!
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every single yen.
Stayed 1 night in Oct 2024

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing ryokan nestled in the forest with impeccable service and one of the best kaiseki dinners we’ve experienced
Stayed 1 night in Sep 2024

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay ever

Amazing ryokan. The best service I've had in my life. They offered a driver for our stay, and made sure we had everything we needed. The kaiseki dinner and breakfast were out of this world. Room was large, clean, and quiet. Loved the private onsen and patio. Definitely worth it!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Can Biao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, environment, services, food everything is excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Yi, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

ANNA

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff. Food sub par.
Stayed 1 night in Jul 2024

10/10 Excellent

Sharon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt pampered the whole time! The multi-course meals were outstanding and it was special being served our food in a private room at the restaurant. Our room was spacious and comfortable. Overall I would highly recommend this ryokan experience.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible Ryokan experience. Probably one of the best lodging/dining experiences we’ve had as a family. Highly recommended.
Stayed 1 night in Jul 2024

10/10 Excellent

Sanjuanita

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service, amazing food and beautiful grounds!
Stayed 1 night in Mar 2024

10/10 Excellent

Gisela

Stayed 2 nights in Mar 2024

10/10 Excellent

MARI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

most wonderful and authentic inn in japan...

it was the most memorable stay. best food served individually with someone catering to us all the time. very authentic beautifully prepared food. teppan yaki was also superb. we got lucky for some one cancelled... the only problem was 20 stairs to the bed room and the private hot spring. we are voth 70s and was overwhelming first....i think i forgot my clothe in the shower room...is there any way i can get it? it even snowed and though it was freezing cold, someones from hawaii enjoyed it as a bonus. hope to visit again and stay longer next time...TANK YOU, ALL...
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a treat to get to stay at this amazing property. We particularly enjoyed the private onsen experience and the kaiseki dinner and both the Japanese & Western breakfasts. The service was impeccable, from the restaurant staff to the front desk to the drivers who shuttled us to and from the closest train station. The property is quite close to Gora where the Open Air Museum is located and the Gora station funicular.
Stayed 2 nights in Feb 2024

8/10 Good

Eng Wah Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good and staff friendly. In-room onsen is well maintained and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food were excellent. The staff went out of their way to accommodate us.
Stayed 1 night in Oct 2023