Best Western Plus Hotel Stofella3.5 out of 5.0
Recent guest reviews
This is a small hotel in the heart of Guatemala city. The building at one time was a private residence. It is very well appointed and comfortable. The rooms are very nice and luxurious beds. Staff is very attentive, and friendly. The included breakfast was delicious.
I have stayed here on 4 occasions. Last trip I decided to try one around the corner (foolishly). The other hotel was almost twice the money and doesn't compare to this one. The employees here are extremely helpful. The rooms are immaculately clean. The rooms are very quiet. They have a couple English tv channels. 😃 overall, an excellent choice if your stay requires that you be in zone 10. I highly recommend this hotel.
Our stay at this hotel was great. The breakfast was so pleasant. The service and people were excellent! We would definitely stay here again the future. The hotel is near by mall and restaurants it's in a great walking distance to many shops and restaurants which makes it convenient. The only thing that was somewhat an issue was that there is not enough light in the room, however in the future I will make sure to ask for a room with windows. Thanks again for making our stay pleasant.
We have been bringing missionary groups to this hotel for 9 years. We have shopped the surrounding hotels and this is the best value for a comfortable hotel available in a very good area of Guatemala. The staff is friendly and the rooms are very nice. The included breakfast is the best we have ever seen in hotels in the US or Europe. Not only is the food way beyond anything that you will find elsewhere, but it is staffed by hardworking men and women who are waiting on you as if it were a restaurant - not a self-serve breakfast. At times, when so many guests come to breakfast at the same time that their 72 seats are all full, sure the line to the made-to-order omelettes may be long, and the staff may be overwhelmed, but they are working hard, doing the best they can. This can be the only reason I can imagine for any negative reviews on the breakfast!! This is a popular hotel because it is such a nice hotel for the money. We feel at home here, and appreciate employees such as Brenda Perez and Abel Sanchez in the restaurant, as well as Lucia Figueroa in the offices. People who complain need to remember the price they paid and that sometimes things don't cater to them only!
Hotel is well located just steps from cafes, restaurants, shops and lots of nice hotels. Breakfast which is incuded is only average and breakfast service was only passable. Front desk was uninspiring and just adequate. Front desk person gave incorrect information telling us to take a taxi when the destination was certainly walking diatance - quite unprofessional.
We got in late and only spent the night before going early to the airport so I can't comment on breakfast, etc., but it was a very nice, clean hotel; safe and gated with airport transportation at average taxi price. Hot water and good air conditioning.
The facility is great clean and is mostly all wood. Staff helpful and friendly. Location is great close to shops, malls, restaurants are all in walking distance. Parking is an additional fee per day. Only set back they are working around the hotel or at the hotel lots of loud noise at night from 11pm to on forth. Unable to sleep.
I stayed here two nights on an organized tour. The hotel is well locate in a safe area with numerous restaurants nearby. The staff was friendly and helpful. The room was comfortable and clean. The breakfast was very good. Should I return to Guatemala City in the future, I would certainly stay here again
We spent there for 2 nights. One night eith friends and the second nighr with a group travelling in Guatemala. Very low kevel hotel with very poor service. Almost no english. Small room on the 3rd floor in the new wing. No windows and an impossible a/c. Service in breakfast was very slow and very in effective. Choose a different hotel - there are so many others.
Although we spent only one evening here, we were pleasantly surprised at the accommodations. The room and lobby are attractive and they have a great breakfast buffet and coffee is available 24/7. There are several other restaurants in the area and the area is safe to stroll around.
Reviews from Trip Advisor
60% of guests recommend this hotelTotal of 272 reviews